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The Willow Boutique Hotel

Certificate of Excellence
Street 21 | House 1, Phnom Penh 12301, Cambodia
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1 room 1 guest
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The Willow Boutique Hotel
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296 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Level Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Albeit a small boutique hotel it is clean, home-stay like with courteous, attentive and responsive staff. Place maybe be old but feel airy and rustic. Nice place to relax by the small pool and have a quite meeting. F&B value for money.

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scramble40, General Manager at The Willow Boutique Hotel, responded to this review

Dear Tony, Thanks for the review. Yes, we are a family run, independently owned Boutique Hotel.Not many of them left here! This is why it feels like a home. We also really enjoyed having you here. Looking forward to your return soon. Thanks again, Eliza More 

Nottingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

For the basic traveller, this place is nice. Clean and comfortable and right in the center of town, the staff are nice and accommodating. I would however say that the prices are a little high for what it offers. Nonetheless, I couldn't really fault it much. The bathrooms were very sparse, but the breakfast was very good.

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London, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a few days while in Phnom Penh. The room was airy and tidy, with a spacious sitting room. We loved the breakfast area. Staff recommendations for restaurants were spot-on, and they were gracious and helpful when we wanted to arrange for drivers or tours. Really well priced, clean with good service.

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Singapore, Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for a night at The Willow and have nothing but nice things to say! a) We reached the hotel at 5 am, having taken an overnight bus from Siem reap. We were dreading having to wait till noon to check in. However, not only was the staff nice enough to let us check-in early, they even offered welcome... More 

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Buderim, Australia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights and wished it was more. The rooms are large and clean. The staff are very friendly and so is the owners. After a hot day out and about it was lovely to come back and sit in the pool with a cocktail or two. The hotel is well placed with restaurants nearby and only... More 

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scramble40, Manager at The Willow Boutique Hotel, responded to this review

Hi Nicole, Thanks for taking the time to review our Hotel. I am so pleased you enjoyed your stay here. Really happy that you enjoyed everything. Hope to have you stay again with us next time you are in Phnom Penh. Regards, Eliza More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2015

Great little boutique hotel right in the middle of Phnom Penh. Location next to the Independence Monument and surrounded by many little restaurants/bars. Nice, spacious rooms and charming local interior decorations. Breakfast is delicious, everything is cooked fresh, as there is no need for a big buffet with only so few rooms. Lovely owner family and all the staff are... More 

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scramble40, Owner at The Willow Boutique Hotel, responded to this review

Dear Travel_ahoi, Thanks for the great review. We are a small Boutique Hotel, and great to know that you appreciate the small little details we add to make your stay very personal, such as no buffet breakfast. Hope to have you stay with us on your next trip to Phnom Penh. regards, Eliza More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 18, 2015

We stayed at the hotel on two different occasions during our resent trip to Cambodia and had two different experiences at the hotel. The room quality is average. The location is good and breakfast is limited in the choices.

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scramble40, Manager at The Willow Boutique Hotel, responded to this review

Dear Andrew, Thanks you for your review. Oh Dear, "average.' That is the last description that I would hope for. Sorry you felt that way. Pls email me to let me know a little more detail. We can't really improve unless you let us know what you think would improve your stay here. The breakfast options are : Eggs( any... More 

Sydney
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 12, 2015

Fantastic place to stay in Phnom Penh. The rooms are very comfortable with a great feel, large four poster bed and sitting room. Staff are very friendly and so are the owners. I would highly recommend this hotel to anyone.

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Phnom Penh, Cambodia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 1, 2015

We love staying at this hotel, the staff are very friendly and obliging. The owners are great too, make sure their guests are well accommodated. Rooms are comfortable and roomy and well serviced. Recommend this hotel for anyone.

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NY
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 30, 2015

Staff was very friendly and helpful, from helping to arrange my next hotel accommodation to helping me ship a package home. My room was very clean and tastefully decorated. I would wholeheartedly recommend this hotel to others.

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