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Diamond Palace Hotel

No. 128 E3-E4 Street Sothearos | Sangkat Tonle Basacc, Phnom Penh, Phnom Penh 00855, Cambodia
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1 room 1 adult
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67 Reviews from our TripAdvisor Community

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Bath, United Kingdom
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Arrived here before our flight for two nights. On arrival we had booked a superior room and they upgraded up to a deluxe at the front of the building with a balcony. Lovely room but could be a little cleaner as found floor to be very dirty and dusty. All staff really friendly and willing to help. Lack of drinks... More 

Helpful?
Thank Melly121121121
Chonburi Province, Thailand
Level Contributor
9 reviews
8 hotel reviews
5 of 5 stars Reviewed January 2, 2016

Its very near by the tourist attraction, National Museum, Royal Palace, Riverfront and walking distance to restaurants, bars, shopping, night market, and Independence Monument. Mekong River. Room rate is including breakfast. There are 6 -7 menu for breakfast that you can choose, Toast and coffee, Fried rice, Boiled rice some thing like that.... Free Wifi.Good rate and location for the... More 

Helpful?
Thank Mus_Muslin
Phnom Penh, Cambodia
Level Contributor
69 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 23, 2015

I had to stay here a while ago and found it OK. The breakfast is from a set menu which isn't too bad. Get's a bit repetitive though. They sorted out some tickets that I needed before moving to Vietnam.

Helpful?
Thank Martin E
Vancouver, British Columbia, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 20, 2015

I dislike writing poor reviews but I want to write this review to inform others. Do not stay here! Very poor level of customer service and over priced rooms. We recently stayed at Diamond Palace 1 and for the price of the rooms alone this hotel is not worth the stay. Our room had no hot water and they had... More 

Helpful?
Thank Jordan Y
Phanith, Manager at Diamond Palace Hotel, responded to this review

Dear Valued Customer Greeting from Diamond Palace Hotel Thank you for taking feedback survey regarding your recent stay at Diamond Palace Hotel. I am very regret to hearing you unhappy to our services. I has investigated to your mention, Please let me answer some point as following : 1. insect in the room - We have regular schedule 1 time... More 

Travelers are raving about these Phnom Penh hotels

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 7, 2015 via mobile

We stayed 4 nights booked online. We really enjoyed our stay: big, clean rooms and comfy bed. Big tv with English channels. Nice bathroom with bath and shower, shower was quite low so you may need to hold it if you're tall. Fresh towels and room clean every day. Complimentary water daily. Nice breakfast, egg sandwich, toast, chicken sandwich, rice,... More 

Helpful?
Thank Rosie P
Camberley, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 24, 2015 via mobile

Great staff all really friendly and so accommodating even though I over stayed by a day with out realising (because I'm and idiot haha) comfy and clean rooms with a bath tub. Location is actually good for a lot of things I.e genocide museum and all the good restaurants. Town centre is a 2 or 3 dollar tuk tuk ride... More 

Helpful?
Thank Danielmcgrath
New York, NY
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 16, 2015

The place is clean, beds comfortable, bathrooms huge, staff kind and helpful. At the end of the hall is a balcony and sitting area if your room has no window. Being near the modern western style shopping complex is convenient and a good landmark to provide tuk tuk drivers. They all seem to understand "Aeon market" and then just wave... More 

Helpful?
Thank Manali K
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 27, 2015

The first time I stayed at the Diamond Palace it was great! The service was good. They even upgraded our room for free. The breakfast was okay- not many great options to choose from. It was a nice, clean, big room. The second time I stayed there, I got a room that was much smaller. (No free upgrade). It also... More 

Helpful?
Thank SS S
Ho Chi Minh City, Vietnam
Level Contributor
1 review
5 of 5 stars Reviewed August 23, 2015

That was the first time I traveled abroad alone, and really really satisfied with the room as well as service there. Really close to Aeon Mall, and tbh, the staff are really friendly and helpful (I asked all the time because I did not prepare well for the trip).

Helpful?
Thank scorpio121190
Phanith, Manager at Diamond Palace Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to leave your positive comment. We are delighted that you had such a wonderful experience with our service and facility at Diamond Palace Hotel. Thank you once again for your choosing your stay with us , and we hope to welcome you back again very soon! Warmest regards, Puth... More 

Coron, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 5, 2015

Our Second Cambodia Scam We made our booking for the Diamond Palace Hotel in Phnom Penh for one night through Agoda for a room with a King size bed. total cost $15.50. That seemed a good bargain as many of the other hotel were around the $20 mark. When we arrived the scam was we only booked the room for... More 

Helpful?
1 Thank Kevin U
Phanith, Manager at Diamond Palace Hotel, responded to this review

Dear Valued customer Thank you for taking your valued time to write the review,regarding to your mention about extra charge for extra person, we have made option 02 for for Single and Double occupancy is different price and we also show 02 difference rate very clearly for every online Travel Agency and we also show you the difference before getting... More 

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