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Sofitel Phnom Penh Phokeethra

Travelers' Choice award winner
26 Old August Site, Phnom Penh 12301, Cambodia
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Sofitel Phnom Penh Phokeethra
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Sofitel Phnom Penh Phokeethra
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778 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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Leicestershire, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

Nice hotel but I was charged a deposit upon arrival despite the account being settled by our business travel agent - I was promised this would be refunded but I am still waiting for this money to be refunded. I feel very disappointed.

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Surabaya
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

All the staff are really nice, they treated us like a VIP with welcome drink and cold towel at the lobby. I arrived before 12, but not wait too long for checked in. They also served a basket fruit at the room. Hotel location is right beside Aeon Mall. So for family who bring children easier to get fast food,... More 

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Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment you step into the foyer, you are treated like a VIP. The check-in process is fast and efficient and the cold towels are a godsend after coming in from the heat. We stayed in a Luxury Club Room which was spacious and had its own large balcony overlooking Diamond Island and the Majestic Mekong River. The standout... More 

Was this review helpful? Yes 1
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear Toje7162, Bonjour from Sofitel Phnom Penh Phokeethra and thank you very much for reviewing our hotel on TripAdvisor regarding your recent stay with us. You are our VIP! I am very happy to read that you had a fantastic stay with us by enjoying your comfortable room and especially appreciated incredible food cooked by our Executive Chef Craig. I... More 

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for 2 nights at the Sofitel and it was a first class experience from the minute I arrived. Upon arrival I was greeted (by name) even before I entered the hotel. I was subsequently informed that I had received a complimentary upgrade to a Luxury Club Room with Balcony. Check-in with quick, smooth and I was briefed about... More 

Was this review helpful? Yes 1
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear Luan R, Bonjour and greetings from Sofitel Phnom Penh Phokeethra. Thank you for choosing to stay with us on your recent visit to the city and for your delightful review on TripAdvisor. I am very pleased to read you had a Magnifique stay with us and you enjoyed our extensive facilities. Thank you very much for recognizing our Sofitel... More 

Christchurch, New Zealand
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in a club room . It was fantastic. Had access to the club floor which include free food and soft drinks. Between 6-8 there was a wine cocktails tasting . Sipped away on a few wines while watching the view from the 12 floor. staff gave excellent service and always went the extra distance

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Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for only 1 night this time 4th May 2015. The Sofitel Phnom Penh Phokeethra is the one for me in Phnom Penh. it is the only hotel I want to stay in whilst I am in Phnom Penh. I love the pool, gym, spa and its many restaurants. The check in service was welcoming and swift. The... More 

Was this review helpful? Yes 1
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear 4evayoung, Bonjour and greetings from the Kingdom of Wonders! Thank you for choosing to stay with us again at Sofitel Phnom Penh Phokeethra and for taking the time to share your experience with us. We are delighted to read that you had a pleasant and an unforgettable stay with us, enjoying every aspect of our property from rooms, leisure... More 

Dubai
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sofitel Phnom Pehn Phokeethra is a lovely hotel. The ambience is relaxing, the staff are friendly and very helpful, and I always feel welcome. It is my first and only choice when I travel to the city. Thanks for many great stays!

Was this review helpful? Yes 1
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear caryh, Bonjour and greetings from the Kingdom of Wonders! Thank you for choosing to stay with us at Sofitel Phnom Penh Phokeethra on your recent visit to the city and for taking the time to share your experience with us. It is a great pleasure to hear from our guests that Sofitel Phnom Penh Phokeethra is the first and... More 

Toulouse, France
Top Contributor
52 reviews 52 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Don't be put off by the Stalinist architecture, or the somewhat unfortunate style of the in-room notes on booking the Spa, this really is a surprisingly nice hotel. We ate delicious Italian in the Italian restaurant, superb Japanese in the Japanese one, and the breakfast buffet was outstanding. So are the staff, super-friendly and always smiling. The special offer on... More 

Was this review helpful? Yes 1
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear Alysli, Bonjour and greetings from Sofitel Phnom Penh Phokeethra ! Thank you for choosing to stay with us during Easter and for writing such a pleasant review on TripAdvisor. I am delighted to read you have enjoyed your stay with us and to read your positive feedback on our different culinary offerings, from the delicious Italian cuisine at Do... More 

Malta
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 3 days. Check in was super smooth, excellent level of customer service. The room & bathroom size was good. Comfortable bed, pillow menu....nothing could be faulted. The location is right next to Aeon Mall. Traffic can get a bit bad, so allow plenty of time for hotel - restaurant trips.

Was this review helpful? Yes 2
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear Leo H, Bonjour and greetings from Sofitel Phnom Penh Phokeethra! Thank you for choosing to stay with us at Sofitel Phnom Penh Phokeethra on your recent visit to the city and for taking the time to share your experience with us on Tripadvisor. I am pleased to read that you enjoyed your stay especially the guest room and thank... More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Not a great location, but the capital city is not noted for its fantastic ambiance which no doubt affected my stay. Its located in a nondescript area of the capital surrounded by construction on all sides, though no noise, visually not great either. Good rooms, attentive service as expected does not make up for lack of character and poor choice... More 

Was this review helpful? Yes 1
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this review

Dear Richard F, Bonjour and warm greetings from Sofitel Phnom Penh Phokeethra. Thank you for sharing your feedback with us on TripAdvisor. I am glad to read that you are satisfied with our rooms and thank you for recognizing our Ambassadors’ caring attention to our guests. I have already shared with the team your feedback. The hotel enjoys a fantastic... More 

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