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Orchid Garden Hotel

Hotel website
Lot 31954, Simpang 9, Kg. Anggerek Desa | Jalan Berakas, Bandar Seri Begawan BB 3713, Brunei Darussalam
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Orchid Garden Hotel
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (93)
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    (22)
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Monifieth, United Kingdom
Level Contributor
184 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was accommodated here for 5 nights whilst daytime working near Muara Port. I tried both restaurants the upper being Chinese food is called the Vanda yet the food was poorly cooked on both occasions that I ate here the sea food was under cooked. The lower level restaurant is called Glodiana and offered better food options yet once ordered however... More 

Was this review helpful? Yes
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear KevinP1314, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely... More 

Melbourne, Australia
1 review
3 of 5 stars Reviewed June 13, 2015

Far from everywhere in a small city of Bandar Seri Begawan. Shuttles to CBD is available base on the time scheduled. Even during my stay, one schedule is cancelled. Without any taxi available, it's impossible to go anywhere.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear ekroman u, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I sincerely apologize for any inconvenience... More 

Adelaide, South Australia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 8, 2015

Stayed for five nights, rooms were a good size and the meals were always enjoyable. Hotel staff were friendly. Close to the sporting complexes. Staff are more than willing to offer directions or facilitate transport if required.

Was this review helpful? Yes
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear jefflang007, Thank you for taking the time to write your comments about our hotel here in trip advisor. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable. Comments like this continue to inspire us to do better in servicing our guests and clients. Together with my Team, I look... More 

Tasmania
Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 13, 2015

Stayed here on a layover flying from Melbourne to Bangkok. A mini van was there to pick us up, and it was only a few minutes drive to the hotel. Rooms comfortable, good size & very clean. We dined in house for dinner, and we're very impressed. Highly recommend. Location meant it was only a short walk to the shopping... More 

Was this review helpful? Yes 1
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to compliment our hotel during your last visit, your efforts and time to do so are, sincerely, greatly appreciated! Once again, assuring our guests happiness is our aim! Together with my Team, I look forward to welcoming you back to Bandar Seri Begawan. Once again, thank you so much... More 

Hong Kong, China
Level Contributor
149 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed May 13, 2015

The Orchid Garden had a good central cafe cum restaurant with a wide variety of dinner offerings.It was a similar story for breakfast the next morning. My allocated room was also spacious and quite well-appoiunted. There was a pool adjoining a lower down storey which I availled myself of.in the evening. Overall, however, this property was quite bland and devoid... More 

Was this review helpful? Yes 1
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Perry B, Thank you for taking the time to write in details about your experience staying in Orchid Garden Hotel. It’s great to know that you had a wonderful and worry-free stay. We hope to welcome you another time when business takes you back to Brunei again. Thank You best regards, Mohd Iswandi Maaruf Director of Operations jack@orchidgardenbrunei.com More 

Singapore, Singapore
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 20, 2015

I stayed in this hotel a few years back for a duration of 3 months. The room rate was fairly good for a room with Wifi, 2pcs laundry per day, and breakfast. The location of the hotel to my workplace was very near. However, there wasn't much going on in the area. Service of the staff varies. It was inconsistent.... More 

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear elesialee, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. We hope to welcome you another time when business takes you back to Brunei again. Thank you Best Regards, Mohd Iswandi Maaruf... More 

Lincoln, United Kingdom
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 16, 2015

Following a plane breakdown we were sent to this hotel for a few hours. Our rooms were adjoining and were clean and large. The air conditioning was quite, the beds comfortable and the showers were good. Included in the stopover was a buffet meal. All you can eat mixture of thai and asian food. Absolutely no complaints here, it was... More 

Was this review helpful? Yes 1
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Craig M, Thank you very much for taking the time to compliment our services during your stay here in Orchid Garden Hotel, your efforts and time to do so are, sincerely, greatly appreciated! As usual I will share your kind comments with my Team as such feedback always come a great boost of moral to all of them knowing... More 

Ho Chi Minh City, Vietnam
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed February 26, 2015

I have stayed this hotel for 2 days during my trip Brunei-Kota Kinabalu. It was a short stay. The hotel is near airport, only around 8 min. Nothing around hotel. Room was nice, bit old mode. Anyways, this hotel was match what I expected.

Was this review helpful? Yes
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear TrinhDang, Thank you for choosing to stay with us at Orchid Garden Hotel Brunei. It’s great to know that you had a wonderful and worry-free stay, and so pleased that you found the location and service levels of our team contribute to the enjoyment of your stay. We do hope to see you return again soon. Best Regards, Mohd... More 

Dubai, United Arab Emirates
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 23, 2015

I have stayed in this hotel just for transit of 22 hours. It was around 12MN when I checked in so they allowed me to stay until 3:30 PM so it was nice. Free shuttle to 4 different places in Brunei and you can avail of it outside the stipulated schedules for only 10 Brunei Dollars. The breakfast was really... More 

Was this review helpful? Yes 2
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear FranzPH, Thank you very much for taking the time to compliment our services during your last visit, your efforts and time to do so are, sincerely, greatly appreciated! As usual I will share your kind comments with my Team as such feedbacks always come a great boost of moral to all of them knowing their good efforts to provide... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed September 29, 2014

Due to some miscommunication between the Agent/company and the Hotel with regards to the hotel bill charges on who to bear, the Hotel staff received instructions from a person from the company to deduct the amount from My Debit Card. This action is not acceptable. They should send me official and/or call me with regards to this issue and i... More 

Was this review helpful? Yes
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Mr Wantonic, On behalf of our entire staff at Orchid Garden Hotel we apologize for the concerns you shared about your experience at this hotel. The problems that you mentioned have been brought to the attention of our related department and to the company responsible. I understand your frustration, and I sincerely apologize for any inconvenience it had caused... More 

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