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All 21 Bandar Seri Begawan hotels

Orchid Garden Hotel

3.5 of 5 Hotel   |   Lot 31954, Simpang 9, Kg. Anggerek Desa | Jalan Berakas, Bandar Seri Begawan BB 3713, Brunei Darussalam
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A recent review
3 of 5 stars reviewed 3 days ago
ShLeeFIre
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81 reviews from our community

Traveler rating
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    33
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel is a little old and musty. Requires refurbishment. The room was spacious and clean but Definately needs to be refurbished. There are little shops close by, food provided by the hotel was less then I expected. Alright for a short stop over trip. A little over priced in my opinion.

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear ShLeeFIre, Thank you for your time in detailing the experience you had during your stay, as we take every opportunity to be better very seriously from the people who experience the hotel firsthand. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely apologize for any inconvenience... More

Australia
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel needs a good sprucing up: everything is tired and worn, from the food to the shower curtains to the horrible gym. The staff were lovely though. Note that the sauna facilities are now men-only. (A further confirmation that men are the main beneficiaries of the new rules).

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear atgkc, Thank you for taking the time to write in details about your experience. On behalf of our entire staff at Orchid Garden Hotel we apologize for the concerns you shared about your experience in Orchid Garden Hotel. We do take guest comments very seriously, and I have thoroughly discussed the points you have noted with my senior management... More

Adelaide, Australia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Apparently Bill Clinton stayed here - hope his stay was better than mine! Spent 1 night. Hotel is in a great location next to the airport and has a lovely lobby but try getting into your room! In our group 3 of us had continual problems trying to access our rooms - took 4 different key card changes. Bed ok... More

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Welshcake038, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely... More

Melbourne, Australia
Top Contributor
75 reviews 75 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was a quiet stopover on the way to Hong Kong. Check in was very quick as was check out. The Chinese restaurant was good for a bite to eat and the breakfast was alright. There is not a lot around so these 2 restaurants seemed the best close option. Staff seemed nice enough as well. The bed was... More

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Hobbits Travels, Thank you for taking time to write about your stay, and for detailing your observations about the hotel. I sincerely thank you for the kind words and the good comments that made your stay memorable. Comments like this continue to inspire us to do better in servicing our guests and clients. Together with my Team, I look... More

Orbost, Victoria, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 2, 2014

The hotel is OK, clean comfortable bed, en suite, tea making facilities. The shuttle bus is free but very limited in timing, if you want to travel at a different time, it costs $10 per person, don't know how that compares with taxi. It's 15 min drive to the main centre. Public transport stops at 6pm, so taxi is the... More

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Rita3888, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. As usual I will share your kind comments with my Team, comments like this continue to inspire us to do better in... More

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 23, 2014

A quiet hotel for a stop in Brunei. The hotel staff are friendly however check-in takes time, facilities are clean but a little old and they forgot to put a toothbrush and toothpaste in my bathroom! I had to wait for an hour.. Internet connection is free but is so slow, food is just okay. Good value for money for... More

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Ayachermarie, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I understand your frustration, and I sincerely... More

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 20, 2014

Paid a visit in May, booked 2 nights stay in Brunei I'm glad to choose this hotel as it meets every need of your expectation. Pros: when enter the hotels, the hall is very large and staff at the concierge performs professional, a little long for check-in, but it provides you anything, complimentary breakfast, introduction of the facilities in the... More

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Mohd_Iswandi, Manager at Orchid Garden Hotel, responded to this review

Dear Lizhou W, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. The problems that you mentioned have been brought to the attention of our related department. I sincerely apologize for any inconvenience... More

Kota Kinabalu, Malaysia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 27, 2014

Orchid Garden Hotel is a very nice quiet hotel only 10 mins (max) from the newly built Airport. This hotel is a must stay for travelers looking for a hotel - over night - a couple of days. The rooms aren't big, but provide all the normal needs. Very clean hotel, staff very courteous and helpful, nice selection at breakfast... More

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Mohd_Iswandi, Manager at Orchid Garden Hotel, responded to this review

Dear DuncanPGA, Thank you for taking the time to write your comments about our hotel here in trip advisor. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services. I sincerely thank you for the kind words and the good comments that made your stay memorable and enjoyable. Comments like this... More

footscray west
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 27, 2014

spent 2 nights here - the hotel itself is clean and rooms quite large and it is in a quiet location (in the middle of a sporting complex) about a 5 minute drive to the airport. I found the counter staff very friendly and helpful in arranging trips, sorting out a late checkout + providing a bit of local advice.... More

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jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Sir, Thank you so much for taking the time to review Orchid Garden Hotel Brunei, following your recent stay. I am so pleased that you enjoyed all of the aspects of your stay. Your comments have been passed on to congratulate them on a job well done. Thank you again for recommending us and we look forward to welcoming... More

Senior Contributor
48 reviews 48 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 13, 2014

My friend and I had a delay of our planes and World Brunei put us up in this hotel. The rooms and the free breakfast were excellent in the service was top-notch. A welcome respite from the travels of the weary. We also had free shuttle service to the airport which was very close by.

Was this review helpful? Yes
jack_maaruf, Director of Operations at Orchid Garden Hotel, responded to this review

Dear Repshaw, Thanks for your gracious comments about your recent stay at Orchid Garden Hotel Brunei. So pleased that you found the location and service levels of the team to contribute to the enjoyment of your stay. We do hope to see you return again soon. Best regards, Mohd Iswandi Maaruf Director of Operations jack@orchidgardenbrunei.com More

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Additional Information about Orchid Garden Hotel

Address: Lot 31954, Simpang 9, Kg. Anggerek Desa | Jalan Berakas, Bandar Seri Begawan BB 3713, Brunei Darussalam
Phone Number:
Location: Brunei Darussalam > Brunei-Muara District > Bandar Seri Begawan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Orchid Garden Hotel 3.5*
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Also Known As:
Hotel Orchid Garden

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