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All 67 Baku hotels »

Grand Hotel Europe

5.0 of 5
1025/30 Tbilisi avenue, Baku AZ1078, Azerbaijan
Hotel amenities
Grand Hotel Europe
Professional photos
17 traveler photos
Ranked #32 of 67 hotels in Baku
3.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveler rating
    2
    1
    6
    5
    1
Date Rating
Baku, Azerbaijan
1 review
“Cox Sag Ol Grand Hotel Europe.”
5 of 5 stars Reviewed May 13, 2012

This is my first time visiting Baku and my first time staying at Grand Hotel Europe. I love the services offered by this hotel. Friendly and helpful staff. The General Manager is a kind and friendly person. Always greet me with a smile. The restaurant serve good breakfast daily. Delicious buffet dinner. Swimming pool was great, gym, sauna and jacuzzi... More

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Tolga Akkas, General Manager at Grand Hotel Europe, responded to this review
May 15, 2012

Dear djselinalight, let me first thank you for your review. It was a pleasure to accomodate you and have you as guest in our hotel. We always try to serve the best service possible. Our Goal is the satisfaction of our guests. We hope to welcome you again in our hotel and would like to tell you you are always... More

Newcastle
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Not as Grand as it thinks it is?”
3 of 5 stars Reviewed May 6, 2012
2
people found this review helpful

This is my fourth time in Baku and my first time staying at the “Grand Hotel Europe” The hotel is close to the town and has very good gym and pool facilities, however the outdoor pool was out of service during my stay and the indoor pool looked a little green for me!! The hotel decor is very nice and... More

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Baku, Azerbaijan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not a 5-star hotel by today's standards”
2 of 5 stars Reviewed April 3, 2012

I had to stay in this hotel twice recently, both times with a group of co-workers. The reservation was booked by our company so we had no choice. Unfortunately, this hotel does not live up to its self-claim of a "5-star luxury hotel". If you need to be in this area of Baku, I would recommend the Hyatt Regency, which... More

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Tolga Akkas, Geschäftsführer at Grand Hotel Europe, responded to this review
April 5, 2012

Dear Guest let me first thank you for your review which gives us the possibility to improve and correct our services. Regarding the equipment in the restaurant it must be missunderstanding because our equipment in the restaurant is quite enough. During the last weeks we have had several sport groups which had dinner and lunch breakfast buffet style at the... More

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“Good place”
5 of 5 stars Reviewed March 30, 2012

Good modern place for staying during business trip. More

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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
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“5 Star....maybe in 1980!!”
2 of 5 stars Reviewed February 24, 2012

OK it was snowing pretty bad for all but 2 of the days I was in Azerbaijan, but the hotel was dreadful. I have never seen food like this in a 5 star hotel. Even if we had specially selected meal plan, any chef worth his salt would not have prepaired and presented such garbage. I ordered a bottle of... More

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Tolga Akkas, General Manager at Grand Hotel Europe, responded to this review
March 29, 2012

Dear Sir, Sorry for the inconvenience regarding your stay in our Hotel. Our Golden Caviar Restaurant Menu is a liason between local and international Food. Sometimes unfortunately it happens that international Guests doesn't find the taste sucessfully as the local Dishes may differs in taste. But thank you again for your review.We will work on it. We always analyse our... More

Abano Terme, Italy
Contributor
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Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Selection of Food is not 5 star”
3 of 5 stars Reviewed January 15, 2012

Selection of food in the restaurant is not what was expected in a 5 star hotel. The housekeeping is generally average, linen needs to be looked into. The receptionists are helpful. The hotel needs a bit of a make over. Thanks More

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Tolga Akkas, General Manager at Grand Hotel Europe, responded to this review
March 29, 2012

Dear Sirs, let me first thank you for your review. This gives us the possibilty to correct our mistakes. Our Hotel has passed a general Refreshing in 2011. They are still some small areas which used to be refreshed but generally the rooms are totally refreshed. The Room linen are changed at this time. Actually we have nearly completed our... More

Shumen, Bulgaria
Senior Contributor
23 reviews 23 reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Very good hotel for business travellers”
4 of 5 stars Reviewed December 9, 2011
1
person found this review helpful

Good hotel,safe & clean,with good breakfast and free Wi-Fi in the Lobby.The transfer from the airport could be arranged for 40 AZM and included in the Invoice More

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R
Senior Contributor
37 reviews 37 reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“Saw better hotels in Baku...”
3 of 5 stars Reviewed January 21, 2011
2
people found this review helpful

A reasonable hotel, but would not call it luxury, like it wants to look. The staff was friendly, and quite efficient. Breakfast choice - reasonable, but not so tasty. The rooms are big and clean, but badly need renovation and redecoration. Great variety of TV channels. Very bad communication: Got free wired Internet, but of very low quality. Could surf... More

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Tolga Akkas, General Manager at Grand Hotel Europe, responded to this review
January 24, 2011

Dear Sirs, thank you for your review. We always appreciate when customers helps us to improve our service. Actually we are in a total renovation process, but it has started before your arrival so I think one of the points that the Hotel needs to renovate it true but in process and we will be ready by middle of February.... More

Dubai, United Arab Emirates
Top Contributor
72 reviews 72 reviews
Reviews in 57 cities Reviews in 57 cities
63 helpful votes 63 helpful votes
“Convenient and welcoming”
3 of 5 stars Reviewed August 18, 2010
3
people found this review helpful

The Grand Hotel Europe is a 9 storey hotel which offers a reasonable standard of accommodation. It is approximately 30 minutes from the airport, which costs around $50, so be prepared for a city that is not a cheap one to stay in. Beers in the night club next to the hotel were around $8 for a bottle of local... More

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London
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Not a 5 star - room in state of disrepair”
1 of 5 stars Reviewed February 25, 2010

Stayed two nights for business. Check in were helpful. Wallpaper peeling off the walls, carpet rumpled and badly worn, leaking water in bathroom. Little choice at breakfast buffet - very limited selection. Arrived very late the first night, and as I was out all day and leaving early the third day did not have time to complain. Was provided with... More

Was this review helpful? Yes
Tolga Akkas, General Manager at Grand Hotel Europe, responded to this review
October 30, 2010

Dear Sir, sorry for the bad impression that you have had during your stay, but Sir, it is very important that guests give us feedback so we can improve our service and you see it in the latest review that we improve the breakfast buffet quality in case of variety and quality. We hope that you will give us a... More

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Additional Information about Grand Hotel Europe

1025/30 Tbilisi avenue, Baku AZ1078, Azerbaijan
Price Range: $$$

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Grand Hotel Europe view from balcony (Rm 106) facing SE comfortable bed, clean linen and another TV sitting room, with TV
Grand Hotel Europe Photos (17 traveler photos)

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