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Hyatt Regency Baku

5.0 of 5
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1033 Izmir Street, Baku 370065, Azerbaijan (Formerly Park Hyatt Baku)
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1 room 1 guest
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Hyatt Regency Baku
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41 Reviews from our TripAdvisor Community

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Traveler rating
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    3
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    2
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31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Helsinki
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I spent 3 nights on business trip in this hotel. I was offered upgrade with extra fee (incl. lounge Access) and I took that deal even though later it turned out to be waste of money. My room was on the highest floor just next to elevators and sound of elevator engines was really disturbing and kept me awake all... More 

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you very much for being our guest on your recent travel to the city We regret that you had to encounter these challenges on our side while staying with us and even more disturbed that we were unable to look after you in a manner that you would expect from a... More 

Level Contributor
3 reviews
1 of 5 stars Reviewed July 23, 2015

I am a frequent traveler for business and leisure, and I have to say that Hyatt Baku left a poor impression on me. The management staff were unresponsive and cheats. In the end I opted to move to the Marriott and boy was that the best decision I could have made. Hyatt is in a sub optimal location. Unless where... More 

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for your feedback. It is most unfortunate that you carried back such a negative sentiment and impression about our hotel. Going through your reservation details we understand that your challenge was with a last minute cancellation over an extremely busy period in June, hence cancellation was processed as per your... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 18, 2015

Really best in class service, employees are very friendly and they known their job! One of the best room service - very tasty club sandwich, burgers and pizzas... Rooms are very comfortable and quite big for business travelers... Nice swimming pull and spa centre.... I'm always enjoying staying there!

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Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Mr. Davitiani, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to the city. As usual it is a great pleasure to have you staying with us, the team is grateful for your kind endorsement as it will continue to motivate our colleagues and aim for higher standards of service excellence. We... More 

Newington, Connecticut
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2015

We enjoyed our stay at the Hyatt very much. It is comfortable. The staff is very attentive and helpful. We chose it for the location, to be near where we wanted to be, although it is more expensive than we usually prefer. The hotel is very luxurious. The breakfast buffet is outstanding, but expensive. We ate there one morning because... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to the city. We are extremely delighted to learn that you have enjoyed your stay with us and that our colleagues here in the hotel were able to look after you in a manner that you would expect from a Hyatt hotel.... More 

Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 24, 2015

Quite possibly THE most disappointing hotel stay in my life! while stuck in the hell hole that is Baku for work-is there any other reason to come here??? whatever deal was struck with the governing body of the European Games-its pretty clear "HOSPITALITY" was exempt. Basic rooms,basic and moreover awful food(overcooked,overpriced,flavourless but you do get free mold with your condiments!)Oh... More 

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Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent stay in the city. At first, thank you for sharing your feedback, it is most unfortunate and disturbing that you had to experience these short falls on our side as it definitely does not display the way we manage our operations on daily... More 

Nicosia, Cyprus
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 20, 2015

I arrived in Baku for a weeks business trip during the busy 2015 European Games and used the Hyatt where I have previously stayed. The hotel is divided into two separate blocks the 'Park Hyatt' which is the older and slightly cheaper part of the hotel and the 'Hyatt Regency' which is where I stayed on this trip. On entry... More 

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel. We are extremely delighted to learn that you have enjoyed your stay with us and that you have found our rooms to be comfortable. Our colleagues are also grateful for you kind endorsement as it will serve as a source of inspiration... More 

Glenn Dale, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

I stayed at Hyatt Regency at Baku during May 2015. I stayed for 3 nights, on a business trip. The stay was very comfortable, Fantastic amenities, located very centrally in Baku, close to good shopping districts in Baku. The only drawback I experienced at the hotel is lack of restaurant choices at the hotel. I believe there is only one... More 

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Operations at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel. Thank you so much for your generous feedback, we are delighted to know that you had a comfortable stay with us. Thank you for sharing your thoughts on the restaurant option, our Food & Beverage team would be delighted to meet up... More 

Helsinki, Finland
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 27, 2015

Very nice stay at Hyatt in Baku. Rooms are wide, service in general was very good. Great fitness center and spa; note: at the spa you'll get 20 % discount of all the treatments as a hotel guest, but this is not mentioned anywhere. They just give it at the time when you are paying. Reception service was poor, bot... More 

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Food & Beverage at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to the city. We regret that you had to experience the mentioned downfalls at check in and check out time, rest assured that your feedback have been shared with the concerned departments such that corrective and preventive measure are put in place... More 

Copenhagen, Denmark
Level Contributor
6 reviews
4 of 5 stars Reviewed May 26, 2015

Very pleased to return to the Hyatt Regency Baku! Very spacy and clean rooms, very service-minded staff and the internet worked perfectly at all times. A bit out of center Baku but quiet neighborhood.

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Food & Beverage at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to the city. We are delighted to learn that you have enjoyed your stay with us and that you have found our products to meet with your expectations, our team are also grateful for your kind endorsement and we are all looking... More 

Baku, Azerbaijan
1 review
5 of 5 stars Reviewed May 16, 2015

One of the first international chain hotels in Baku. Very comfortable and spacious rooms and other facilities. Excellent food. But most importantly - excellent staff. I choose to stay in other hotels in Baku only if the Hyatt is fully booked.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Hyatt Hotels Ba... H, Director of Food & beverage at Hyatt Regency Baku, responded to this review

Dear Guest, Greetings from Hyatt Regency Baku and thank you for being our guest on your recent travel to the city. We extremely delighted to learn that you have continuously enjoyed your stay with us. Our colleagues are also grateful for your kind endorsement as such feedback will for sure serve as a source of motivation to continue deliver service... More 

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