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Swan Hotel

Rastropovich 17 | Old City/Fountain Square Area, Baku AZ1001, Azerbaijan
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67 Reviews from our TripAdvisor Community

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Traveler rating
    49
    14
    2
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    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (67)
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    (20)
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    (13)
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    (19)
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Sligo, Ireland
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

Well, this was a mixed experience. Location is excellent, walking distance to all the city center sites and lovely parks. However you do need to watch your step outside. Footpath is in a bad state of repair and that street is poorly lit. Also no locals I met knew where the hotel was or where the street was , even... More 

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Moscow, Russia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 13, 2015

The hotel is very nice. Located in te city centre, close both to modern buildings and to the old city. Breakfast was decent. The staff is ok but could be more friendly. For those who speak only Russian could be hard to communicate

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Ankara, Turkey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 21, 2015

Very close to old city, super value for money, nice and helpful staff, comfortable beds, big room, decent breakfast, very silent at night. Address on Google maps may be misleading. Same street but Hotel is located 50 meters further.

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Milan, Italy
2 reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 2, 2015

Confortable, clean and with friendly staff. Quiet rooms. Wifi works properly. Located in a strategic point (5 min walk to the Old City and to the nearest metro station). Basic breakfast but with an outstanding omelette! Family environment. Cheap. Definetely recommended!

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London, United Kingdom
Top Contributor
247 reviews 247 reviews
169 hotel reviews
218 helpful votes 218 helpful votes
5 of 5 stars Reviewed January 21, 2015

I booked this hotel together with my e-visa via Azterra Travel. The room was small, had no view to speak of, but was in all other ways, pretty wonderful. The bed was comfortable, the wifi was fast, the breakfast was small but filling, and the staff were excellent. The young lady who was on reception most days (sorry, I didn’t... More 

Was this review helpful? Yes 1
Sharaf N, Manager at Swan Hotel, responded to this review

Dear reviewer, Oh behalf of Swan Hotel Baku team i would like to thank you for review. We are happy that your stay in our hotel was enjoyable, and we will be happy to accommodate you in the nearest future. With best regards, Sharaf Nagiyeva Hotel Manager More 

London, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 29, 2014

I was worried when I read the previous review about the hotel being closed, but it seems there was a change of management about the time the previous reviewer visited the hotel. Anyway, the Swan Hotel, with its new management, is still (June 29th) delivering excellent service in a spotless environment. Front desk staff are fluent in English and given... More 

Was this review helpful? Yes 2
Sharaf N, Manager at Swan Hotel, responded to this review

Dear Ian, Thank you very much for your review. We are happy that you enjoyed your stay in our hotel and waiting for your next trip to Baku to have a chance to accommodate your again. With best regards, Sharaf Nagiyeva Hotel Manager More 

Salmiyah, Kuwait
Top Contributor
53 reviews 53 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed April 17, 2014

We booked this hotel several months ago. We communicated several times via email with the hotel owner. Never did he indicate that "The Swan" was closed or will close. Today (April 11), we arrived in Baku to find a note taped to the hotel door, telling us that "all reservations are relocated to the "Maestro Hotel" (across the street). The... More 

Was this review helpful? Yes 1
Sharaf N, Manager at Swan Hotel, responded to this review

Dear reviewer, We are sorry to hear about your experience with our hotel. Unfortunately the hotel was going through management changing process at the time of your arrival, which cause this highly unpleasant situation. We would like to kindly accept our apologies and kindly invite you to your hotel, so you can enjoy staying in our comfortable room, taste our... More 

Ottawa, Canada
Top Contributor
66 reviews 66 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 23, 2014

Can't fault the hotel on anything. Clean rooms. Good shower. Great breakfast. Easy walk to the wall of the old city. Friendly people. Decent WiFi Internet. The name of the hotel is not on the building or entrance but just ring the bell.

Was this review helpful? Yes 1
Market Harborough, England
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 23, 2013

This is a small hotel on a human scale in central Baku. Helpful, English speaking staff, fast free wireless internet, excellent breakfast. The hotel arranged efficient, competitive priced airport transfers. Large clean comfortable rooms. I can recommend this hotel if you want an efficient place to stay on a human scale.

Was this review helpful? Yes 3
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2013

One of the coziest places to live - for a hotel. Nice domestic atmosphere, you can even cook your own dinner, use the kitchen, coffee all day, tea, superb service. I would definitely return again. My regards to a nice hotel staff there.

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Was this review helpful? Yes 5
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