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JW Marriott Absheron Baku Hotel

#2 of 98 Hotels in Baku
Certificate of Excellence
5.0 of 5
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Azadliq Square 674, Baku AZ-1010, Azerbaijan
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JW Marriott Absheron Baku Hotel
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Ranked #2 of 98 Hotels in Baku
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Paul H Boulder, Colorado
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256 reviews from our community

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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Boulder, Colorado
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything just works - nice rooms, comfortable beds, nice views, attentive staff, decent resturants. Exercise facilities are excellent for a hotel. The pool and sauna are hidden gems. The massages in the spa were first rate and affordable. Didn't experience any significant internet issues; although, I do recommend paying for the high speed option. Overall, the service was very good... More 

Was this review helpful? Yes
Martin_Kleinmann1, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear Paul H, Thank you very much for taking time and posting such lovely comments. I will be sure to share this with our entire team as it inspires them to work as hard as they do to ensure our guests have a memorable stay. I do believe that after experiencing JW Marriott atmosphere and service with us you will... More 

Knoxville, Tennessee
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a great stay at the JW. Staff and accommodations were outstanding. While our stay was not without a problem (not the fault of the Hotel), the concierge took charge resolved the issue and ensured that we were properly compensated. Overall 5 star customer service!

Was this review helpful? Yes
Martin_Kleinmann1, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear grndexpert1775, Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and our Concierge ensured you experience the true JW service. I am looking forward to seeing you in the nearest future! Best regards, Martin Kleinmann General Manager JW Marriott Absheron Baku More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff service in the hotel is simply amazing. They are very professional, friendly and courteous. I was visiting Baku on my birthday and all the people working in the hotel made my birthday unforgettable. I really felt very special and I want to thank all of them for the amazing work they do. The hotel itself is located in... More 

Was this review helpful? Yes
Natavan M, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear Tiko P, Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and your birthday was "unforgettable". I thank you once again for recommending and sharing your positive comments about our hotel. I am looking forward to seeing you in the nearest future! Best... More 

Bolzano, Italy
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The service was really excellent and courteous as the italian restaurant Oronero.The meals was fine:Aperitif Bella Anna,display from mediterranien row fish,Trofie pasta with pesto and prowns,panna cotta and pomgranate sorbet.Nice cellar and very good Chianti.Everything was perfectly.Many thanks to everyone

Was this review helpful? Yes 1
Natavan M, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear osvaldovitaliani, I am so delighted that you enjoyed your recent visit to OroNero Bar & Ristorante. I will be sure to share this with our entire team as it inspires them to work as hard as they do to ensure our guests have a memorable experience. I look forward to welcoming you back again soon. Best regards, Martin Kleinmann... More 

Stuttgart, Germany
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Great location and staff. Very friendly and attentive. The room was very comfortable, with a large bathroom, shower and tub, love the towel heater. Only complaint is the exterior windows of the hotel needed to be cleaned so as to better enjoy the great views.

Was this review helpful? Yes
Natavan M, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear AmericansinSchonaich, Thank you very much for reviewing our hotel and posting such positive feedback. We would be very much delighted to welcome you back very soon and make your future stay much more memorable. Best regards, Martin Kleinmann General Manager JW Marriott Absheron Baku More 

Emirate of Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This JW Marriott offers all the standards that one would expect, plus special views over Baku and the Caspian see. That hotel offers modern luxury and confort and great location. Excellent bell and front office services, including a concierge cle d'or. Simplement magnifique!

Was this review helpful? Yes 1
Natavan M, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear MariauBeijing, Thank you very much for taking time and posting your review. It is a great pleasure for us to learn that you enjoyed your stay and I thank you for recommending and sharing your positive comments about our hotel. I am looking forward to seeing you in the nearest future! Regards, Martin Kleinmann General Manager JW Marriott Absheron... More 

Chelmsford, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 15, 2015 via mobile

We stayed for our 2 final nights in Baku before heading back to the UK after 2 years work placement. I have frequently used the facilities the hotel offers throughout my stay. The hotel has improved in recent months since the re-vamping of The Zest and Fireworks restaurants. Both serve great food and the staff, apart from the odd exception,... More 

Was this review helpful? Yes 3
Martin_Kleinmann, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear Jacaranda88, Thank you very much for your review and those lovely comments left after your recent stay at our hotel. We will be delighted to welcome you here once again and make your future stays much more memorable & enjoyable. Best regards, Martin Kleinmann General Manager JW Marriott Absheron Baku Hotel. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2015

The hotel is a wonderful place to stay, and the staff are some of the most friendly people I have met in the hotel industry. In all the hotels that I have stayed in in both the U.S. and the UK, I have never met a member of the staff that was willing to sit and talk to me while... More 

Was this review helpful? Yes 3
Martin_Kleinmann, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear Ben D, Thank you very much for reviewing our hotel and posting such positive feedback. We would be very much delighted to welcome you back very soon and make your future stay much more memorable. Best regards, Martin Kleinmann General Manager JW Marriott Absheron Baku Hotel More 

Milan, Italy
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2015

We booked this hotel for a two-day family stay. After checking in we were unpleasantly surprised with the fact that the swimming pool was under repairs. No information about that was at the time of booking on either marriott.com or the hotel's site. They organized an alternative needing a 5 minute drive but with a 7-months old child it was... More 

Was this review helpful? Yes 4
Martin_Kleinmann, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear Gazprom, Thank you very much for taking time and posting your review. I am sorry to learn about the mentioned unpleasant experience and please accept my sincere apologies. I will be looking forward for your next visit and we will do our best to make your stay much more memorable and enjoyable. Best regards, Martin Kleinmann General Manager JW... More 

Contributor
15 reviews 15 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 12, 2015

Currently staying at this hotel. It's a quite new hotel (as far I as I know, it opened about 2 years ago). It's probably the best in Baku at the moment. Good service (staff speaks sufficient English), nice rooms (modern design). Food isn't all that - not what you would expect from a 5 star hotel. Very good, central location.

Was this review helpful? Yes
Martin_Kleinmann, General Manager at JW Marriott Absheron Baku Hotel, responded to this review

Dear Chochyu, Thank you very much for taking time for providing feedback on your recent stay at our hotel. Please rest assured that all the mentioned points will be discussed and reviewed once again with all the related department heads. We would be delighted to see you very soon again at our hotel! Best wishes, Martin Kleinmann General Manager JW... More 

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