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All 42 Yerevan hotels

BEST WESTERN Congress Hotel

4.0 of 5 Hotel   |   1 Italy Street, Yerevan 0010, Armenia
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BEST WESTERN Congress Hotel

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Ranked #9 of 42 hotels in Yerevan
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Aleksandre G Tbilisi, Georgia
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161 people have reviewed this hotel

Traveler rating
    50
    85
    17
    9
    0
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7
18
29
73
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Tbilisi, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is the best choice for any kind of traveler! Service is fantastic! I really love this hotel and would like to thank every employee for fantastic attention and care! Thank you very much! No doubt, I will stay in this hotel in the future!

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Austin, Texas
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel itself is quite functional and average. Rooms with no frills attached, but clean and comfortable. The breakfast is limited as well. I had to walk over to Republic Square after a couple of days to get breakfast. The location is great. It is a good option for someone that doesn't want to pay the higher rates for Marriott... More

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Stuash 82, Let me thank you for the review left on TripAdvisor. I am always keen on reading our guests' experience because this is occasion to check how we are keeping up with our services. Your opinion is particularly important because comes from firsthand experience.I have taken note of the improvements needed which I will pass to the relevant... More

Orem, Utah
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We like staying here. The location is great for most access to downtown. The staff is very helpful and can converse in many languages. The price is reasonable compared to the hotels on the square. The food at breakfast is one of the best in East Europe.

Was this review helpful? Yes 1
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Ron B, Thank you for this review of your stay at BEST WESTERN Congress hotel. It is fantastic to read that you liked the location and found our staff helpful and courteous. Our Chef Cook and her team will be happy to hear that you liked our breakfast and found it one of the best in East Europe. Your... More

Stockholm, Sweden
1 review
4 of 5 stars Reviewed 4 weeks ago

the hotel was very well situated for my business trip. It was within walking distance from the places I needed to walk to. The service at the hotel was very good and the staff was very friendly. The food in the restaurant was very good and the breakfast was excellent.

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear BoDahlstrom, Here, at BEST WESTERN Congress Hotel it is our constant aim to create unique experiences for our guests and we feel so glad that you took the time to share your feedback with us. I am happy to know that our friendly staff, great service and rich buffet breakfast contributed to your pleasant stay. We will be looking... More

Brussels, Belgium
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 19, 2014

I loved this hotel during my first stay. Its location is very convenient - only 5 minutes away from the Republic square. Rooms are cosy and clean. The restaurant is gloomy but offers good food. However during this second stay my colleague and I were deeply disappointed by staff. The receptionist who handled our invoice, Laura, was not only ineffective... More

Was this review helpful? Yes 1
BWCongressHotel, General Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time to share your experience on TripAdvisor. First of all I would like to apologize if you did not feel welcomed and supported by our team member Laura. Our hotel is well-known among all our guests for the friendliness of our team members, not just at the Front Desk, but in all... More

Yerevan, Armenia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 14, 2014

Clean and modern , 8 minutes walk from republic square , staff very friendly and helpful , reffaelo restaurant have a delicious Italian and Armenia cousin , it's just a little too expensive for a 4 stars hotel

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Moataz S, Thank you for taking your time to write a review of your experience at BEST WESTERN Congress Hotel. I am delighted to read that you found our Hotel modern and with convenient location. We are proud of our excellent service and it gives me great pleasure to see that you experienced this from our friendly staff. At... More

Prague, Czech Republic
Contributor
19 reviews 19 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 30, 2014

Two nights. Everything good. Good service, tasty breakfast, nice rooms and very fast wifi connection! Only one inconvenience - strange account (from bar) on check out. It was big surprise, fortunately not for me, but for my colleagues. Good weather in March - good for visit "low" Caucausus (f.e. Geghard monastery). With local bus - marshrutka (and by foot) it... More

Was this review helpful? Yes 1
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Marthy J, Thank you for the review on TripAdvisor. It is with great pleasure to know you had an enjoyable stay with us at BEST WESTERN Congress Hotel. It was refreshing to learn that you have made the most of our tasty breakfast and comfortable rooms. Our friendly and passionate staff is committed to make our guests' stay memorable... More

Moscow, Russia
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 20, 2014

Solid, positive "reliable 3*+/no-issue" impression: - friendly helpful staff speaking fluent English/Russian - great location - overall design & setup, incl. rooms, reminds of the beg. 2000s, with nothing particular to cherrish or complain about; ongoing rennovation (Jan'14) not noisy and hopefully will make it better - not much to see from the hotel windows; some rooms have balconies -... More

Was this review helpful? Yes 1
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Sergei, I would like to thank you for having chosen BEST WESTERN Congress Hotel as well as for your feedback for your recent stay. The mission at our hotel is to completely delight and always satisfy our guests. It is very rewarding to receive positive remarks on our location as well as multilingual staff. I have already noted your... More

Cairo, Egypt
1 review
5 of 5 stars Reviewed December 1, 2013

My stay at best western hotel in Yerevan was fantastic, I have stayed for 30 days , first the hotel is very near from republic square and Opera (5 minutes walking distance) which will be a best choice if you like to go around the city on foot; The price was very good , they have a very good chief... More

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BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mostafa, What a fantastic review! Thank you so much for your nice words and for taking the time to comment on your visit to us. I am glad to hear you had a great time with us. Our aim is to make you feel special, and rest assured we will keep on focusing on our guests, offering great service.... More

Tbilisi, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2013

My favorite hotel in Yerevan ! A 3-minute walk from the main square. Comfortable rooms . WiFi in the room , TV, mini - bar ... All is as usual in hotels of this level . Comfortable and at the level of , but ... The most important difference of this hotel from peers , it is the staff !... More

Was this review helpful? Yes 1
BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Aleksandre, Warm greetings from BEST WESTERN Congress Hotel! Thank you for sharing your valuable feedback on TripAdvisor. I am glad to know that you consider us as your favorite hotel in Yerevan. You are one of our loyal guests and your comments are very important to us - it is an honorto know that you appreciate our service and... More

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Additional Information about BEST WESTERN Congress Hotel

Also Known As:
Best Western Yerevan
Yerevan Best Western
Address: 1 Italy Street, Yerevan 0010, Armenia
Location: Armenia > Yerevan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Yerevan
#5 Business Hotel in Yerevan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Congress Hotel 4*
Official Description (provided by the hotel):
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 
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