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BEST WESTERN Congress Hotel

#15 of 50 Hotels in Yerevan
Certificate of Excellence
4.0 of 5
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1 Italy Street, Yerevan 0010, Armenia
BEST WESTERN Congress Hotel
Best prices for: 1 room 1 guest
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Ranked #15 of 50 Hotels in Yerevan
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
MargaritMargaryan Yerevan, Armenia
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233 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yerevan, Armenia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

I really liked the hotel, the atmosphere in it, it was very pleasant, nice. The hotel is situated in near the hearth of Yerevan city. Though I was there only for meeting but I hope I'l be there again. But anyway the meeting "Ball" room was very comfortable and we enjoyed our time there.

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Bucharest, Romania
Top Contributor
58 reviews 58 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good mid-price hotel in a good location for business and tourist visits. Good rooms - smoking if you wish - and comfortable beds. Breakfast is good with a wide selection but the dinner menu is a little limited but I hear the pizzas are very good. Once the second lift is in place my calf muscles will feel... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear DaveJ1608, Thank you for taking your time to write such a nice review on TripAdvisor. Our team is trilled to read that you had a good experience here with nice rooms, comfortable beds and all our complimentary services. You should try our pizzas for your next stay with us - wood fired Italian pizza and I can assure you... More 

Warsaw, Poland
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

i was staying in this hotel 10-12 March 2015, room 512. the morning i arrived (4 am) i just noticed half empty bottle of water and half empty glass (as if someone was drinking it and left it). it's only in the afternoon, that i've realized the room wasnt really cleaned and bedding hasn't been changed after the last guest.... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for your valuable feedback, your opinion is very important to us. We deeply apologoze for the inconveniences caused. Another room was assigned to you, but the receptionist gave you by mistake room not prepared for arrival guest. Our team and I do care about you as our guest, your comfort and satisfaction. We truly hope... More 

malmö Skåne Län, Sweden
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

I stayed at the Best Western Congress Hotel Yerevan in February 2015 for 11 days, on business. If you book through an advantageous website, the price-quality ratio can be very good. I would reccomend the hotel for a number of reasons. First, the staff are very professional, friendly and English-speaking. The rooms are not large, but are clean and quiet;... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Robin C, Thank you for taking your time to post your review on TripAdvisor following your recent stay with us. I was delighted to read that you had an enjoyable experience with us and appreciated all our products and services. Our daily utmost priority is meeting our guests' expectations; we are delighted to hear we have overcome yours!... More 

Split-Dalmatia County, Croatia
Top Contributor
243 reviews 243 reviews
94 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed February 26, 2015

I stayed there for 3 nights and was very please with the hotel. Nice service, extremely polite staff (who speak good English) The room was large (4th floor) with large windows and a nice and clean bathroom with a nice cabin shower Breakfast is good with nice choice of food Affordable price and has nice gym

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for your review posted on TripAdvisor following your recent stay with us. I was delighted to read that you had a wonderful stay with us appreciating our hotels all facilities as well as enjoying the nice service by our staff. I will pass on your nice comments to our team which is a... More 

Wherever
Top Contributor
162 reviews 162 reviews
68 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed February 24, 2015

Overview Most of the time the hotel was of an average 3* standard. However, there were times when it fell below this. I do not expect full Western standards in countries like Armenia but I do expect the basics to be done well in Best Western Hotels. Value-for-Money The hotel offered good value-for-money. Bed and Breakfast cost about 50% of... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking your time and writing a review on TripAdvisor. Your feedback is very valuable to us to be able to continuously enhance our services for our guests. It is my pleasure to read your comments on our city center location, evening meals, currency exchange point and all other complimentary services which intend... More 

Taipei, Taiwan
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2015

This hotel has made my experience in Yerevan wonderful! The hotel is close to the center of the city. A stroll down Italy Street will take you to the famous Republic Square and good restaurants. Staff are exceptionally friendly and helpful. Rooms are cozy and clean and both smoking and non-smoking options are available. Beds are very comfortable. In case... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking time to review our hotel and indeed for choosing to stay with us recently. It is an absolute delight to read through your review. Thank you for your very kind praise of our hotel. It means a great deal to us that you have rated our hotel so highly and you... More 

Garmisch-Partenkirchen, Germany
Top Contributor
101 reviews 101 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 3, 2015

We were here back in September 2014 for a business trip for a couple of days. The hotel was okay. Breakfast buffet was not so bad. We didn't had a chance to try the pool but it looks nice and clean. They have everything at the hotel; bar, souvenir shop, money exchange and ATM machine. The reception staff was very... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for staying at BEST WESTERN Congress Hotel on your last visit to Yerevan and for taking time to write a review on TripAdvisor. I was delighted to read your comments about our facilities, unbeatable location, friendly and profesional staff. Be assured that I will pass on your kind words to the rest of our team.... More 

Avignon, France
Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 2, 2015

I stayed at Congress hotel for 12 nights in December 2014. It is a good hotel. The location is good a five minute walk from Republic square, with a few restaurants in short walking distance. The rooms are not very large but quite comfortable, with a very good bed, and well heated. Avoid the rooms on the street side if... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, First of all I would like to thank you for taking the time to write your review. Your feedback is very important to us and we always take the opportunity to use it in order to improve. We are delighted to know that all your expectations were met. Thank you for mentioning our services, gym facilities and... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 29, 2014

My stay for 7 days in Yerevan at Best Western Congress Hotel, in downtown Yerevan was really enjoyable and comfortable. Rooms were clean and staffs very cordial. Food was also healthy and excellent. It is an ideal Business Hotel with comparative charges.

Was this review helpful? Yes 1
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for your recent stay at our hotel and for sharing your experience on TripAdvisor. I am delighted to read that you valued our well-appointed rooms, authentic Italian cuisine and hotel's unrivalled location. We do hope that you will continue to make many more enjoyable stays at Best Western Congress Hotel. Best Regards, Emma Karapetyan More 

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