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BEST WESTERN Congress Hotel

#20 of 53 Hotels in Yerevan
Certificate of Excellence
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1 Italy Street, Yerevan 0010, Armenia
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BEST WESTERN Congress Hotel
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272 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Great location, but room I've got needed some renovation and maintenance. Breakfast was quite poor and boring. On check in got a coupon for a free welcome drink, but as was clarified management is greedy enough in order not to provide even glass of beer with it, only soft drinks. Swimming pool is overcrowded. Liked: pillows selections, air conditioning and... More 

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Fairborn, Ohio
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Congress hotel was a surprise at the price we paid for our room. It was a very clean hotel room with a comfortable bed. Additionally the bathroom was spotless. Our towels were forgotten one day but the floor staff brought them immediately when we called. The elevators were a tad bit slow but that is easily remedied when you... More 

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Aarhus, Denmark
1 review
3 of 5 stars Reviewed 3 weeks ago

one day the shampoo was missing. the order day the towels were not there. response time was extremely slow. I made my comment to the reception. They were though responsive right after check out!! as a Diamond member, I did not get any benefits!!!!

Review collected in partnership with Best Western

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Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nearly all good - the staff are efficient and spoke good English. The room was very clean, comfortable and well equipped. The air con was quiet and there was little noise from the street. The free wifi worked well. Breakfasts excellent - buffet style with loads of choice and fresh cooked eggs to order. The location is good for exploring... More 

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Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location - few minutes walk to Republic Square and the rest of the must-visits in the city. The staff are very accommodating and friendly. Organizing a tour is also very efficient. If you feel lazy, there are a lot of food shops in the nearby plaza where you can drink mojito alone. It's relaxing! It's always full so better... More 

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Detroit, Michigan
4 of 5 stars Reviewed 4 weeks ago

Great location clean and comfortable rooms and delicious breakfast. Everyone is friendly and spoke some English. Walking distance to the square. Great restaurants located near hotel. Even had breakfast waiting for us at 4 am for the airport. I would definitely stay there again.

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Lynne A, Thank you very much for choosing to stay with us recently and for taking the time to write your lovely review on TripAdvisor. Thank you very much indeed for your kind praise of our hotel - comfirtable rooms, city center location, friendly staff. It gives me great joy to know that you were so pleased with all... More 

Brasov, Romania
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really really impressed by this hotel - from arrival to a new country in the middle of the night - hotel arranged transfer easy and good value, front of house dealing with need to swop to a smoking room, to the quality of breakfast the next morning - made my country transition easy. Beds superbly comfortable – room facilities excellent,... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Gavin B, Thank you for sharing your experience from your recent stay with us at Best Western Congress Hotel. I would like to thank you for taking time writing a detailed review of your stay. Your comments are very much appreciated. It is really my pleasure to see that you enjoyed your recent stay with us and that... More 

Tehran, Iran
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2015

Actually I didn't stay at the hotel but i had to share this here to help others to make sure about their bookings.I did my reservation at this hotel a month before my business trip to yerevan.unfortunately only 4days before my flight my agent informed me that all room reservations have bees canceled by the hotel manager!!this is not something... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time and sharing your feedback about our hotel. I am very disappointed to read your review. I would like to mention that our hotel never cancels bookings unless it is being cancelled by the guest himself or the agnecy/company the booking has been done through. I am very much concerned about this... More 

Shannon, Ireland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 17, 2015

I have stayed at Congress many times and always made to feel welcome but this time we held a technical summit in Yerevan so a larger group at the hotel. The Management and staff made us so welcome many of the group first time visitors to Armenia others frequent guests. All the arrangements for different arrival times and airport pickups... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Stuart, Thank you very much for your feedback abut our hotel on TripAdvisor. It is always the pleasure of all our team members to welcome you, your wife and this time also your colleagues at our hotel. On behalf of our Management and Team,let me express our gratitude for your recognition of our services and your loyalty. We... More 

Boston, Massachusetts
1 review
1 of 5 stars Reviewed June 16, 2015

Unfriendly and Unknowable staff.They do not understand the 1st thing about a guest and it's needs.I am sorry that i have stayed here and will never stay with this hotel or bestwestern again i am sure you can find a better deal and a more friendly hotel.

Review collected in partnership with Best Western

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Ghorbani, I would like to thank you for taking your time and writing a review about our hotel. I would like to thank you for choosing Best Western Congress Hotel for the recent stay of your mother, Ms. Mahmoud Navasi Molook, about whose stay you wrote a review. It has been very disappointing to receive such feedback as... More 

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