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BEST WESTERN Congress Hotel

#18 of 53 Hotels in Yerevan
Certificate of Excellence
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1 Italy Street, Yerevan 0010, Armenia
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BEST WESTERN Congress Hotel
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260 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (66)
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    (78)
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Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nearly all good - the staff are efficient and spoke good English. The room was very clean, comfortable and well equipped. The air con was quiet and there was little noise from the street. The free wifi worked well. Breakfasts excellent - buffet style with loads of choice and fresh cooked eggs to order. The location is good for exploring... More 

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Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good location - few minutes walk to Republic Square and the rest of the must-visits in the city. The staff are very accommodating and friendly. Organizing a tour is also very efficient. If you feel lazy, there are a lot of food shops in the nearby plaza where you can drink mojito alone. It's relaxing! It's always full so better... More 

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Detroit, Michigan
4 of 5 stars Reviewed 6 days ago NEW

Great location clean and comfortable rooms and delicious breakfast. Everyone is friendly and spoke some English. Walking distance to the square. Great restaurants located near hotel. Even had breakfast waiting for us at 4 am for the airport. I would definitely stay there again.

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Brasov, Romania
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Really really impressed by this hotel - from arrival to a new country in the middle of the night - hotel arranged transfer easy and good value, front of house dealing with need to swop to a smoking room, to the quality of breakfast the next morning - made my country transition easy. Beds superbly comfortable – room facilities excellent,... More 

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Tehran, Iran
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Actually I didn't stay at the hotel but i had to share this here to help others to make sure about their bookings.I did my reservation at this hotel a month before my business trip to yerevan.unfortunately only 4days before my flight my agent informed me that all room reservations have bees canceled by the hotel manager!!this is not something... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time and sharing your feedback about our hotel. I am very disappointed to read your review. I would like to mention that our hotel never cancels bookings unless it is being cancelled by the guest himself or the agnecy/company the booking has been done through. I am very much concerned about this... More 

Shannon, Ireland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at Congress many times and always made to feel welcome but this time we held a technical summit in Yerevan so a larger group at the hotel. The Management and staff made us so welcome many of the group first time visitors to Armenia others frequent guests. All the arrangements for different arrival times and airport pickups... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Stuart, Thank you very much for your feedback abut our hotel on TripAdvisor. It is always the pleasure of all our team members to welcome you, your wife and this time also your colleagues at our hotel. On behalf of our Management and Team,let me express our gratitude for your recognition of our services and your loyalty. We... More 

Boston, Massachusetts
1 review
1 of 5 stars Reviewed 2 weeks ago

Unfriendly and Unknowable staff.They do not understand the 1st thing about a guest and it's needs.I am sorry that i have stayed here and will never stay with this hotel or bestwestern again i am sure you can find a better deal and a more friendly hotel.

Review collected in partnership with Best Western

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Ghorbani, I would like to thank you for taking your time and writing a review about our hotel. I would like to thank you for choosing Best Western Congress Hotel for the recent stay of your mother, Ms. Mahmoud Navasi Molook, about whose stay you wrote a review. It has been very disappointing to receive such feedback as... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 24, 2015

Friendly atmosphere, professional staff, clean, free & fast Wifi, best breakfast, good bar, near to public square, in house money exchange, Gift shop. The only bad thing is that the safe is not digital, if you will put anything inside, you have to carry a heavy metal key.

Was this review helpful? Yes 1
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Armen, Thank you for taking your time to share your valuable feedback on TripAdvisor and for staying again at our Best Western Congress Hotel on your recent stay in Yerevan. It pleases us greatly to learn that our service, facilities and staff contributed to making your stay a memorable one. We thank you once again for your kind comments... More 

1 review
5 of 5 stars Reviewed May 23, 2015

Everybody who are seeking a calm and clean environment by a very polit staff and very exact managment and availability to all part of city and completly american and europish style managment , can not stop staying there. It was my most intresting birthday during my 42 , by a nice gift and friendly environment. Direct manager was absolutely available... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Masood, Thank you very much for your excellent review of your recent stay with us. It is very rewarding to hear how much you enjoyed your time at Best Western Congress Hotel. Being located in the city center, our hotel is famous for its uniqueness and merged hints of Armenian and Italian hospitality. It is absolutely thrilling for... More 

Level Contributor
6 reviews
3 of 5 stars Reviewed May 23, 2015

Room carpet quite grubby, bed comfy, breakfast good Overall pretty clean and nice staff but not a luxury experience Close to centre of town and easy to find No rooms available with a bath Not sure I'd want to eat in the Italian restaurant, much better to walk round the corner 2 mins and experience the traditional armenian restaurant next... More 

Was this review helpful? Yes
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time and sharing your experience on TripAdvsior about your recent stay at Best Western Congress Hotel. It is my pleasure to read that you liked our comfortable beds and clean rooms. It is a pity you didn't try our Raffaello restaurant. Our Italian Executive Chef would surprise you with the Italian dishes... More 

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