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BEST WESTERN Congress Hotel

#19 of 53 Hotels in Yerevan
Certificate of Excellence
1 Italy Street, Yerevan 0010, Armenia
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1 room 1 guest
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BEST WESTERN Congress Hotel
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281 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at Congress hotel this summer and attended a wedding on August 8th by the pool. The food was exceptional, the service unlike any other in Armenia. The staff and management courteous, polite and always with a smile on their faces. Highly recommended both for a stay when visiting Yerevan and for holding an event of your choosing. Definitely... More 

Was this review helpful? Yes 1
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Michael, Thank you very much for staying at Best Western Congress Hotel and also for taking the time to share your experience about the wedding at our Caribbean Swimming Pool on TripAdvisor. Your review was a thorough delight to read, and I am utterly thrilled with your marvellous praise. I cannot express how gratifying it is to know that... More 

Europe
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

IF you are looking for a high end place with very reasonable price, this is the place to be. Here, you will find excellent service and very good food. In fact, oven made Italian pizza is one of the best in town. I have not stayed in the hotel, but used the conference facilities very often. I dont like when... More 

Was this review helpful? Yes
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking time to review Best Western Congress Hotel. It is an absolute delight to read your praise about our high service, exceptional tasty food- particularly Italian homemade pizzas as well as convenient and city center location. Our Caribbean Pool is indeed the pearl of our hotel where we organize very nice and... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Enjoyed and surely will be booking the same hotel for our next visit to Armenia . by the way great pool . Clean rooms, hot water all day long , great service, the best hair dryer for all the hotels been before , comfortable beds and for an executive room was plenty enough for my kids , and chapeau for... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Raffi, Thank you very much for the warm words. It is our pleasure to learn that you and your family enjoyed the time spent at our hoel. Thank you for highlighting our clean rooms, open air swimming pool as well as the friendly service of our staff and General Manager. Thank you for the sincere recognition and wish to... More 

Kiev
Level Contributor
243 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a very good hotel with good facilities. The rooms are spacious and comfortable beds. The hotel is conveniently located to the center and main square area. But it is far enough away not to be bothered by the traffic and noise. There is a good and ample breakfast and you can get your choices of several cereals, fruits,... More 

Was this review helpful? Yes
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you very much for taking the time to review Best Western Congress Hotel and for choosing to stay with us on your recent visit to Yerevan. I am grateful to you for your wonderful recommendation and it is an absolute pleasure to know how you enjoyed your stay.We always do our utmost to ensure that our... More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 24, 2015

Great location, but room I've got needed some renovation and maintenance. Breakfast was quite poor and boring. On check in got a coupon for a free welcome drink, but as was clarified management is greedy enough in order not to provide even glass of beer with it, only soft drinks. Swimming pool is overcrowded. Liked: pillows selections, air conditioning and... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Daer Serge, Thank you for your feedback about your stay at our hotel. It gives us the opportunity to measure customer satisfaction and quality of service. We do value your opinion and I do regret for your expectations not to be met. All your comments regarding the breakfast and pool have been passed to relevant departments and corresponding measure have... More 

Fairborn, Ohio
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 10, 2015

The Congress hotel was a surprise at the price we paid for our room. It was a very clean hotel room with a comfortable bed. Additionally the bathroom was spotless. Our towels were forgotten one day but the floor staff brought them immediately when we called. The elevators were a tad bit slow but that is easily remedied when you... More 

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear David, Thank you very much for taking time to review Best Western Congress Hotel and indeed for choosing to stay with us recently. It is my pleasure to know that you enjoyed your stay so wonderfully, and that you enjoyed our comfortbale beds. I am very glad to know that you were so pleased with your room cleanliness. Thank... More 

Aarhus, Denmark
1 review
3 of 5 stars Reviewed July 5, 2015

one day the shampoo was missing. the order day the towels were not there. response time was extremely slow. I made my comment to the reception. They were though responsive right after check out!! as a Diamond member, I did not get any benefits!!!!

Review collected in partnership with Best Western

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BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Cameron S, Thank you very much for taking time and sharing your experience on TripAdvisor. Your feedback is very important for us as it gives us the opportunity to measure customer satisfaction and monitor the quality of our service. I have shared your feedback with the relevant departments and all the steps will be taken to eliminate all the... More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 5, 2015

Nearly all good - the staff are efficient and spoke good English. The room was very clean, comfortable and well equipped. The air con was quiet and there was little noise from the street. The free wifi worked well. Breakfasts excellent - buffet style with loads of choice and fresh cooked eggs to order. The location is good for exploring... More 

Was this review helpful? Yes
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time and sharing your feedback on TripAdvisor. It is my pleasure to see that you liked our comfortable rooms, free wi-fi and authentic breakfast. You are right about our city center location - it is really located in the city center - very close to all major city attractions. I do regret... More 

Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 1, 2015

Good location - few minutes walk to Republic Square and the rest of the must-visits in the city. The staff are very accommodating and friendly. Organizing a tour is also very efficient. If you feel lazy, there are a lot of food shops in the nearby plaza where you can drink mojito alone. It's relaxing! It's always full so better... More 

Was this review helpful? Yes
Detroit, Michigan
2 reviews
4 of 5 stars Reviewed June 30, 2015

Great location clean and comfortable rooms and delicious breakfast. Everyone is friendly and spoke some English. Walking distance to the square. Great restaurants located near hotel. Even had breakfast waiting for us at 4 am for the airport. I would definitely stay there again.

Was this review helpful? Yes
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Lynne A, Thank you very much for choosing to stay with us recently and for taking the time to write your lovely review on TripAdvisor. Thank you very much indeed for your kind praise of our hotel - comfirtable rooms, city center location, friendly staff. It gives me great joy to know that you were so pleased with all... More 

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