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Diamond Bay Resort & Spa

#23 of 147 Hotels in Nha Trang
Certificate of Excellence
Nguyen Tat Thanh Blvd, Phuoc Ha | Phuoc Dong, Nha Trang 1000, Vietnam
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Diamond Bay Resort & Spa
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1 room 1 guest
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Ranked #23 of 147 Hotels in Nha Trang
Certificate of Excellence
A recent review
3 of 5 stars reviewed 5 days ago
Tuananh35 Hanoi, Vietnam
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443 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hanoi, Vietnam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Front Desk team was great. I always saw smiles on their faces during my stay, especially Ms. Trâm, Ms. Hiền, Ms. Quỳnh. Rooms were OK. Breakfast was just OK. Cold section was a bit poor. Restaurant staff were not friendly. It was hard to find a smile there. They don't know their products. They definitely need training. Service at Pool... More 

Was this review helpful? Yes 1
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Thanks for your comment Tuananh35, What a surprise for us to be rated by an ex-employee who has been fired for misconduct along with poor performance. Especially considering the fact also that you have used complimentary vouchers for your stay, which has been issued at the time of your employment at Diamond Bay Resort & Spa. Qualified F&B as you... More 

Moorebank NSW
Level Contributor
110 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We had a great three day stay in the Diamond Resort recently. The staff was good and after check in we were taken to our hotel room. We spent two nights in the hotel and one night in a bungalow, the bungalow being far more enjoyable, hence the "very good" rating. Breakfast was good and ample with a wide variety... More 

Was this review helpful? Yes
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Dear amadeusm, Thanks for sharing your experience following your recent stay at Diamond Bay Resort & Spa. The team and i are glad to know you had a very pleasant stay while with us as this is what we are striving for on daily basis. Please accept our apologies for the inconvenience experienced in the standard room firstly assigned. Hopefully,... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at this resort for 10 days and cant praise it enough! The resort is bloody fantastic with several restaurants and bars great service and the staff go above and beyond to make your stay enjoyable. Our room was cleaned very well every day and very quickly.the resort does its own tours which we done a... More 

Was this review helpful? Yes 2
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Dear Carl D, Thank you so much for such praise and rating. This comment is the kind of one that make us, especially Cuong who is blessed right now, proud of working hard everyday as your satisfaction is our goal. We are so glad being able to make your stay with us at Diamond Bay Resort & Spa INCREDIBLE and... More 

Berlin, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The resort itsself is very nice and quiet but a little bit outside Nha Trang but you can easily take a cab (10usd) or a free shuttle bus (5 times a day) to get there. You can find many nice restaurants in with different types of kitchens. My favorite was the "O Mai" since I love vietnamese dishes. The places... More 

Was this review helpful? Yes 3
Tasmania, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 5 days as part of our honeymoon. Our room was very large and clean. Defiantly one of the bigger resort rooms we had stayed in. We were greeted with fruit, flowers and a cake for the occasion. We stayed in an ocean view villa so it was close to the small beach, pool and restaurants. We... More 

Was this review helpful? Yes
Marbella, Andalucia, Spain
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel has very disappointed us during our 11-days stay. At first, the hotel seemed very good, but the poor customer service and the greed of the staff left a negative impression. It is important to know that the staff speaks very little English, which usually causes misunderstandings. For example, we went to the hotel's evening buffet which costs 500... More 

Was this review helpful? Yes 1
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Dear Dmitry K, Thank you for taking the time to share your experience after staying with us at Diamond Bay Resort & Spa. It is quite frustrating for us to know that we were not able to match your expectations and we would like to sincerely apologize for the inconvenience experienced within the Resort. Actually, Customer Service is our number... More 

Hong Kong, China
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 28, 2015

Diamond Bay is located about 20 minutes from Nha Trang but there are shuttle buses every 2-3 hours both ways. We booked an executive suite, very spacious, the bathroom bigger than my living room. Staff was really polite and friendly but also efficient. The resort sits on a very big area so it never feels crowded, even for breakfast. It... More 

Was this review helpful? Yes 1
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Dear HernestHK, Thank you for taking the time to post a review after staying with us at Diamond Bay Resort & Spa. It is always a pleasure to receive such positive feedback and we are glad to know you felt relax while with us. As mentioned, the Executive Suite room is definitvely a good choice as very accomodating and spacious.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 27, 2015

We were staying there for 2 nights. The resort has a very bad set up where the beach is far from the resort and you have to take a shuttle to get there. The breakfast buffet is average even though they have variety of food. You have to take a very longggg walk to get to the gym, swimming, restaurants... More 

Was this review helpful? Yes 2
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Dear Don T, Thank you for letting us know about your experience at Diamond Bay Resort & Spa. We appreciate you sharing your concerns wit us as every feedback is constructive. However, please allow me to clarify few points in order to make any future valued guest not confused. Diamond Bay Resort & Spa is nestled in a tropical wonderland... More 

Singapore, Singapore
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 27, 2015

Set in a quiet bay, about 20km from Cam Ranh airport. When new in 2008, it hosted the Miss Universe contest, and would be hosting the 2015 pageant finals too. Loved the lush greenery and grilled seafood. Herbal tea served to guests at lobby was so refreshing (dried purple dragon fruit and ginger?). Buggy shuttle service from our chalet to... More 

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Bangkok
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 27, 2015

I was in Nha Trang for business and have been recommended the Diamond Bay Resort by a friend, to enjoy my last 2 days far away from the hustle and bustle of Nha Trang city center. What a good recommendation! From the moment I set foot in the resort, I have been taken care of with the utmost attention. I... More 

Was this review helpful? Yes 1
Julien O, General Manager at Diamond Bay Resort & Spa, responded to this review

Dear Vincent l, What a pleasure to receive such praise. The team of Diamond Bay Resort & Spa is delighted to know that we made your stay Sensational and Memorable. This is actually what we strive for. Give the best of our self to thrill our valued guests. We would be glad to welcome you back in September so do... More 

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