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Imperial Hotel

#16 of 112 Hotels in Hue
Certificate of Excellence
8 Hung Vuong Boulevard, Hue, Vietnam
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Best prices for: 1 room 1 guest
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Imperial Hotel
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Imperial Hotel
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704 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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There are newer reviews for Imperial Hotel
See the most recent reviews
Kyneton, Victoria, Australia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean well kept rooms, excellent attentive staff and great facilities. We had a buffet breakfast included with our room and the selection of food available was comprehensive and high quality. It is centrally located right next to the Perfume River and is surround by plenty of places to eat and shop. We had an apartment on the 4th floor which... More 

Was this review helpful? Yes 2
Imperial H, Operationa manager at Imperial Hotel, responded to this review

Dear DrewPuddy, Thank you for choosing us for your relax stay in Hue city and for taking time to review us! We appreciate it a lot and are glad you've enjoyed your stay a lot from the room cleaniness, hotel’s staff, and facilities, breakfast, specially with our location.. We look forward to your return visit. Sincerely, Nguyen Ngoc Tung/Mr. Operation... More 

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Can't speak highly enough about this fantastic hotel. The location, magnificent views of the Perfume River, service, and the restaurants were only surpassed by the kindness and professionalism of all the staff. We had a suite with beautiful river views for AUD 130 which included a great buffet breakfast. Amazing value.

Was this review helpful? Yes 2
Imperial H, Operationa manager at Imperial Hotel, responded to this review

Dear Anne K Thank you for taking time to giving generous comment about us. Your feedback is very important to us because it brings us great joy. I already shared it with all staff at canteen's notice board. We look forward to your return in the future. We appreciate your business. Best regards, Nguyen Ngoc Tung/Mr. Operation manager More 

Hanoi, Vietnam
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

- centrally location, near Parfum river, market, royal palace and restaurant - Room facility is good, nice view, clean - The lobby was extremely hot because no air-con here even weather degree is high. - Service is not that good: we use car service to move around some attractions but the driver did not know that the palace open or... More 

Was this review helpful? Yes 1
Imperial H, Operationa manager at Imperial Hotel, responded to this review

Dear KannyLe Thank you for taking time to providing feedback on your experiences at our property. Please accept our sincerest apologies for your inconveniences during your stay relating to the air conditioner at the lobby. About the hotel’s driver for tour we continue to improve their tourism knowledge everyday in an effort to deliver enough tourist information to all of... More 

Hamilton, New Zealand
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Very elegant looking lobby. Had we not stayed in such great places elsewhere in Vietnam we probably would have been more impressed. Just a bit tired in places and the hallways and room had a smokey smell to them. Staff were great though.

Was this review helpful? Yes 1
Imperial H, Operationa manager at Imperial Hotel, responded to this review

Dear Aaron E Thank you for taking time to giving feedback about us. We feel confused to reply your comment relating to the matter that room had a smokey smell. I have talked with HK manager today already to check all the room. Thank you for bring it to our attention. We appreciate your business and look forward to your... More 

Port Macquarie, New South Wales, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at this hotel on my husbands birthday. Hotel management organised a cake and flowers for him at no charge to us. Our room was very spacious , clean and had a great view of the Perfume River and the City. Location is great and is within walking distance to many restaurants. I have no hesitation in recommending this... More 

Was this review helpful? Yes 1
Imperial H, Operationa manager at Imperial Hotel, responded to this review

Dear Marian H Thank you for taking time to giving generous comment about us. Your comment make all of us is on the Moon now but still we continue to improve our standards of service in an effort to deliver a paramount and incomparable stay to all of our visitors. We look forward to your return, Best regards, Nguyen Ngoc... More 

St. John's, Canada
Top Contributor
126 reviews 126 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent two nights here and loved this hotel. Beautiful lobby, great staff, fast wifi and the room was very comfortable. The breakfast spread was excellent. An omelet chef and a large selection of hot items meant there was something for everyone.

Was this review helpful? Yes 1
Imperial H, Operation Manager at Imperial Hotel, responded to this review

Chech1965 Thank you for taking time to giving good comment about us. We are glad that you liked our lobby, staff, wifi and room size, specially breakfast. We do hope to see you again in near future. best regards, Nguyen Ngoc Tung/Mr. Operation Manager More 

Warren, Massachusetts
Top Contributor
800 reviews 800 reviews
83 hotel reviews
2,299 helpful votes 2,299 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The entry and reception area of the Imperial are grand with soaring ceilings as the hotel name would suggest. My first thought upon entering was opulence. Check-in was fast and within minutes I was in room 618, a luxurious corner room overlooking the Perfume River from large windows with formal draperies. Polished dark hardwood flooring with dark hand-carved furnishings suggesting... More 

Was this review helpful? Yes 2
Imperial H, Operation manager at Imperial Hotel, responded to this review

Dear redeco I’m so happy to read your comment this morning. Being a business man, nothing is more wonderful than to see such a comment like this when begin a hard working day (smile). Your comment sound like the answer to our target when building this hotel “ what shall we give our guest when we want to make them... More 

Brisbane, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We travelled to Hue after getting married in Hoi An and our time at the Imperial was just lovely. The staff were very helpful and attentive and when we mentioned we were on our honeymoon they organised a cake, flowers and a letter for our room. The hotel is in an excellent location for the citadel, local restaurants as well... More 

Was this review helpful? Yes 2
Imperial H, Operation manager at Imperial Hotel, responded to this review

Dear Bladeo87 I would like to say thank you for choosing our hotel as your honeymoon place and at always we are so happy to make this meaningful day become an unforgettable day of your life. We wish you were coming with us in next time. Best regards, Nguyen Ngoc Tung/Mr. Operation manager More 

Saint Paul, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great bedding, delicious breakfast buffet and excellent location. We were on a tour through Vietnam and was pleasantly surprised by the excellent choices made by our tour company, World Spree. Imperial Hotel was simply elegant.

Was this review helpful? Yes 2
Imperial H, Operation manager at Imperial Hotel, responded to this review

Dear Kay19442014 Thank you for taking time to giving generous comment about us. It was our pleasure to have been able to be of service to you. My team of staffs was very happy to see your good comment of hotel’s service. Your high compliment of hotel service encourages us to define that we are going on the right way... More 

Montana
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The property is stunning with opulent décor, some of it in need of a good dusting (the huge silk Lotus light fixture in the lobby) Most of the staff at this property is absolutely A list, They are genuinely dedicated to providing a fabulous experience. You wont want for anything in the restaurants, the room attendants, the front desk... We... More 

Was this review helpful? Yes 1
Imperial H, Operationa manager at Imperial Hotel, responded to this review

Dear ritagMontana I have just had a meeting with the attendant of all drivers, sure with your detail information, it took us not so much time to know the driver who made you had a nightmare during your time here. What a shame with a luxury star hotel like us to let problem like that happened (with the Spa’s issue... More 

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