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Hue Serene Palace Hotel

Travelers' Choice award winner
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21/42 Nguyen Cong Tru street, Hue 0084, Vietnam
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Hue Serene Palace Hotel
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Hue Serene Palace Hotel
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1,089 reviews from our community

Traveler rating
    907
    165
    14
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137
533
90
5
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Northampton, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We only stayed for 1 night, having booked from their sister hotel in Hanoi, but still the level of service was excellent. Very friendly and helpful staff, extremely clean. Gave us tips on where to go and arranged transport for us.

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
99 reviews 99 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Ok, I know Vietnam is not your most expensive travel destination. That said for 32 dollars a night this was great. Located close to shopping and restaurants. Room pictures are accurate on hotel website. Great restaurant and on top of all this amazing customer service Nothing but good things to say about this place.

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wirral
Top Contributor
55 reviews 55 reviews
21 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed two nights at this lovely hotel. As said before its a quality hotel found down a dusty side lane, very close to everything.. First class service, attentive, professional, friendly, hard working staff. Greeted with welcome drinks and fresh fruit when we arrived. Room large, clean and well furnished complete with flat screen TV and computer. We ate in the... More 

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California
Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Yes, we have to recommend this hotel for every one because this is great choice in Hue. The staff were very friendly, hospitality & helpful. Lovely hotel and good location, our room was fantastic with large room, nice balcony, good view & ensuite bathroom...

Was this review helpful? Yes 1
West Sedona, Arizona
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed at the Serene Palace Hotel for three nights. The hotel staff was welcoming and helpful. They went out of their way to make our stay comfortable. The rooms are spacious and comfortable and the hotel is far enough from the main streets that there is relatively little street noise. Both the front desk staff and the restaurant staff... More 

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Melbourne, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was really nice and the staff couldn't be faulted. The location is within a 30 minute walk of the citadel, or the hotel can organise a taxi. The rooms were nice and new with complimentary water each day and a good selection of breakfast options, which were included in the booking. The friendly hotel staff helped us out... More 

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London
1 review
5 of 5 stars Reviewed 1 week ago

One night stay in this lovely hotel in a good location (don't be put off by the small side road it is located on). It was fantastic value for money. The staff were amazingly helpful and spoke excellent English. When we arrived we were given juice and fresh fruit and shown to our lovely room which was a good size... More 

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Ely, UK
Contributor
19 reviews 19 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff could not have been more attentive and helpful throughout our stay. We had a lovely large room, high up at the front with a good view of the skyline and it was quiet. The location is within easy walking distance of the shopping areas, markets, waterfront and the Citadel. The breakfast was excellent, as was the evening meal... More 

Was this review helpful? Yes 1
Wedmore, United Kingdom
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

A really good 2 night stay at the Hue Serene Palace hotel. At first we were not sure about the location but once we went to explore we realised we were very close to the river and all the restaurants and bars that transform this city in the evening. The staff were all very riendly and helpful and our room... More 

Was this review helpful? Yes 1
London
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Like the sister hotel in Hanoi, this place is made great by the staff. They are so warm and welcoming and nothing is too much trouble. Even though a mistake on our behalf meant we had to leave a night earlier than planned, we were told not to worry and the staff helped us to arrange a hotel in our... More 

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