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Ana Mandara Hue

#32 of 112 Hotels in Hue
Certificate of Excellence
Thuan An Beach, Hue, Vietnam
Hotel amenities
Ana Mandara Hue
Best prices for: 1 room 1 guest
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Ranked #32 of 112 Hotels in Hue
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
bellavue Nottingham, United Kingdom
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367 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nottingham, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

On our arrival we were welcomed by cheerful reception and bell boys and despite us being early we were offered refreshing complimentary drink and wet towels, and escorted to the room right after finishing drinks. The grand entrance was accompanied by bright sunshine, from the terrace you can gain the view of the whole resort and the private peach. I... More 

Was this review helpful? Yes 1
Melbourne, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Booked Ana Mandara as the last stop on our 1 month trip to Vietnam for a little break by the pool and beach. After staying for 7 nights I don't know how to feel about the stay which isn't a good sign after staying in the highest rated and most expensive hotel that my family have stayed in. We stayed... More 

Was this review helpful? Yes
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Johnpapa_08, Thank you for taking the time to write your review. Your comments, albeit not good, are much appreciated and will be used to set our action plans to improve areas that are falling short.It was nice to read about the team members and the food within the hotel. Rest assured, we will endeavor to improve the product, whist... More 

Hoi An, Vietnam
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned having spent 9 nights at this hotel. I was concerned by some of the preceding comments, but after a short time in residence concluded that this is a good hotel. We were particularly impressed by our spacious well appointed room. Sheets were changed daily and towels twice daily. The pool area and landscaped gardens are of... More 

Was this review helpful? Yes 2
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Mr. Graham O, Thank you for taking the time to write some feedback regarding your recent stay at our hotel Your review is really a huge encouragement for us to keep improving and providing our guests with even better service. Thank you very much for choosing to stay with us and writing such a lovely feedback. It was our... More 

London
Contributor
16 reviews 16 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having read the reviews we were a little anxious about staying here with our 1 & 4 yr old sons but needed a little R&R and 'luxury' on our month long stay in Vietnam. We had a duplux room, which for us worked out well and yes, there seems to be teething problems with some of the equipment in the... More 

Was this review helpful? Yes 1
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Ms. Lynsey C, Thank you for taking the time to write your review. Your comments, albeit not good, are much appreciated and will be used to set our action plans to improve areas that are falling short. Rest assured, we will endeavor to improve the product, whist maintaining great customer service. I am sorry to hear you will not... More 

Manchester, United Kingdom
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Can't understand some of the posts for this hotel. We loved our stay. Helpful friendly staff. Very peaceful on a beautiful beach. Beach shacks serving fresh seafood close by and street food available in nearby village. Excellent shuttle service to Hue city. Lovely!

Was this review helpful? Yes 2
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Mr. Charlie Bobs, Warmest greeting from Ana Mandara resort Hue! On behalf of entire team of our resort, grateful thanks for trusting us and spending your holiday here with us. I am pleased to read your positive impression on the location of our hotel and our services Many thanks for taking time to share your good comments online. Your... More 

Olympia, Washington
Top Contributor
135 reviews 135 reviews
69 hotel reviews
128 helpful votes 128 helpful votes
1 of 5 stars Reviewed 3 weeks ago

When we read many of the low rating reviews on Trip Advisor, they are the result of a reservation mistake or a communication conflict with the manger/owner/staff. This usually is an isolated issue and the overwhelming reviews are very positive. In this case, our unfavorable review has to do with many of the aspects of the property itself. We decided... More 

Was this review helpful? Yes 2
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Savvy2olympia, Thank you for taking time to write valued feedback regarding your recent stay at our hotel. I was disappointed to read that certain aspects of your stay were not to your satisfaction. Rest assured we endeavor to deliver great experiences for our guests, I am deeply sorry that a few areas failed to impress. I will discuss your... More 

Paisley, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Arrived at the Ana Mandara in Hue on the 20 February for 5 nights, gave up after 2 nights and moved out, the hotel had been recommended by a friend who had stayed there 4 years ago. The room was ok, if a little dark, but looked onto the pool area and quite close to the restaurants, well that's where... More 

Was this review helpful? Yes 3
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Mr. Ian B, Thank you for taking the time to write a response after your recent visit to Hue city. I am pleased to inform you of the fact that we are finalizing a renovation plan for our hotel so that we are better able to serve the needs of our discerning travelers. Feedback is always important as it... More 

staffordshire
Reviewer
5 reviews 5 reviews
5 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned from our second Tet lunar new year , and our sixth holiday at Ana Mandara Hue , once again we had a fabulous holiday We understand the hotel will undergo an upgrade this year , things just get better, As we mentioned in our previous review, we find the staff at Ana Mandara are so friendly... More 

Was this review helpful? Yes 1
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Mr. Robert and Mrs. June, Warmest greeting from Ana Mandara resort! We are really thank for your love and kind comments with our resort . Deeply in interesting time, still remain in our mind the wonderful moment that you have shared to entire team here. It's our honor to welcome you who have chosen to enjoy your stay with... More 

Weimar, Germany
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 16, 2015

Very beautiful resort with good service. Eventhough the resort is far from the city centre, but near the beautiful beach. And they have good service for guests to travel to city centre. highly recommend.

Was this review helpful? Yes 3
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Ms. Rosa M, High appreciated mind on your lovely comments that you have taken time to share with us. I like the way you promote your feedback to our good service. All staffs in our resort are faithfully consider your compliments and we will keep our standard and profession so that it still remains till your next return. Thanks... More 

Wilmslow
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 15, 2015

Beach villa with outdoor shower is a must when booking this place , we stayed here a year ago & I forgot to review it , the pool is amazing & so was the food in all restaurants the only thing negative I'd say was the wine very expensive & never had enough , the same staff were fantastic &... More 

Was this review helpful? Yes 2
Ana Mandara H, Front Office Manager at Ana Mandara Hue, responded to this review

Dear Mr. Debbie Wilmslow, Thank you for trusting us and deciding to stay with us. We love your review and truly appreciate your honest feedback that help us to improve ourselves. We are very happy to hear that you had a successful stay with us and enjoyed our amazing pool and delicious food, our friendly staffs. I will pass your... More 

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