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New Star Hotel

36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
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1 room 1 guest
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151 Reviews from our TripAdvisor Community

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Traveler rating
    48
    56
    27
    14
    6
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26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Vietnamese first
  • Any
English first
  • All months
    (151)
  • Mar-May only
    (46)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (38)
All months
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The location is good, not only in the old quarter with many restaurants, bars, coffee shops, souvenir shops but also quite enough. The facility is quite good. Staffs are helpful. I like breakfast here with quite many choices and delicious food. I am so regret when arriving Hue in Dec. The weather are quite cold and usually wet, so i... More 

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Auckland Region, New Zealand
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff were all very helpful, friendly and polite. I have marked this as a 3 because in my room I was constantly getting cigarette smoke smell which was most unpleasant. I'm a none smoker and it causes me to have sore throats. Hotel staff did their best. I Should have complained earlier. The rooms are very spacious and nice... More 

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Ho Chi Minh City, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 28, 2015

The New Star Hotel in Hue City was find and the service was good. Something that the visitor should be attention to not to be hurry the laundry because they will take our clothes that we request to be laundry will not be clean. The Internet at the hotel was terrible and not fast enough for customer to go to... More 

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Geelong, Australia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed July 27, 2015

A seven story hotel mostly catering for the mass domestic market. On entering the hotel you find a large soulless space where reception staff did their jobs as a matter of routine. The bedrooms were spacious but bland. Bed ok. Shower was over a very high bath, hard to climb into for oldies and then you needed to be very... More 

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Perth, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 1, 2015 via mobile

Well, I definitely agree with some of the recent reviews. This place is in desperate need of a make over. The breakfast menu was the same every day and the quality was poor. Pool area was in a bad state of repair but useable. Crack in the main door panel to our room..up to 1cm. Dirty floors in the main... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 3, 2015 via mobile

When i read the reviews, i thought that this hotel is good but i was wrong. Unhelpful staff, safe wasnt work, pool not as advertisement. My friend told me that she lost her watch and 100$ when she stayed here. Staff disregard customer.

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London
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed April 13, 2015

It was my 3rd stay in 5 years and I can certainly see the standards slipping. Hotel rooms need updating, and the lack of a bar is also a shame. Pool is fine although loses sun early afternoon, but very refreshing. Have never seen anyone serving at the poolside "bar". Breakfast was ok, but nothing to get excited about. Location... More 

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Heerhugowaard, Noord-Holland, Netherlands
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 6, 2015

Nice hotel and helpfull staff. Wifi was ok in the rooms and good in the lobby area. Great asset to this hotel is the pool. Hue is a nice place to stay and enough to see and do during the day. Breakfast is good with enough options. Really enjoyed it.

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Sydney, Australia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed February 21, 2015

We had a very enjoyable stay at this hotel. The breakfast was good, our room was large and comfortable and the pool looked inviting(it wasn't warm enough to swim.) The hotel is located near a lot of restaurants that are recommended and the Perfumed River is an easy stroll. The staff at reception were friendly and helpful.

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 18, 2015

our room while big was in a big need of updating -the shower curtain was missing lots of hooks the trim on the main curtains was ripped .The bath was very high & no handrails to climb into it to use the shower. However the breakfast buffet was huge so much variety & really nice. Reception was very confused &... More 

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