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New Star Hotel

36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
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157 Reviews from our TripAdvisor Community

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Hanoi, Vietnam
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 18, 2015

3 nights in New star hotel was pretty nice. Room was spacious, a bit old but it is not problem. Staffs are so helpful , they showed me the map and help me to book the city tour , recommended good restaurant for me also. I love the swimming pool and breakfast there.

Helpful?
Thank kilipi91
Singapore, Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed September 26, 2015

Hi, I don't want to say much, but just would like to share that, this hotel is the best hotel I have ever been in my life. I love the staffs, location, facilities and the service here. Every single staffs are very friendly, helpful and lovely....I put the rate 20/10 for this hotel.

Helpful?
1 Thank linda p
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 27, 2015 via mobile

The location is good, not only in the old quarter with many restaurants, bars, coffee shops, souvenir shops but also quite enough. The facility is quite good. Staffs are helpful. I like breakfast here with quite many choices and delicious food. I am so regret when arriving Hue in Dec. The weather are quite cold and usually wet, so i... More 

Helpful?
Thank Giang T
Auckland Region, New Zealand
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 8, 2015

The staff were all very helpful, friendly and polite. I have marked this as a 3 because in my room I was constantly getting cigarette smoke smell which was most unpleasant. I'm a none smoker and it causes me to have sore throats. Hotel staff did their best. I Should have complained earlier. The rooms are very spacious and nice... More 

Helpful?
Thank Linde W
Ho Chi Minh City, Vietnam
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 28, 2015 via mobile

The New Star Hotel in Hue City was find and the service was good. Something that the visitor should be attention to not to be hurry the laundry because they will take our clothes that we request to be laundry will not be clean. The Internet at the hotel was terrible and not fast enough for customer to go to... More 

Helpful?
Thank Ken S
Geelong, Australia
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed July 27, 2015 via mobile

A seven story hotel mostly catering for the mass domestic market. On entering the hotel you find a large soulless space where reception staff did their jobs as a matter of routine. The bedrooms were spacious but bland. Bed ok. Shower was over a very high bath, hard to climb into for oldies and then you needed to be very... More 

Helpful?
Thank GJS4
Perth, Australia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 1, 2015 via mobile

Well, I definitely agree with some of the recent reviews. This place is in desperate need of a make over. The breakfast menu was the same every day and the quality was poor. Pool area was in a bad state of repair but useable. Crack in the main door panel to our room..up to 1cm. Dirty floors in the main... More 

Helpful?
Thank Slim-AU
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 3, 2015 via mobile

When i read the reviews, i thought that this hotel is good but i was wrong. Unhelpful staff, safe wasnt work, pool not as advertisement. My friend told me that she lost her watch and 100$ when she stayed here. Staff disregard customer.

Helpful?
2 Thank Sam7286
London
Level Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed April 13, 2015 via mobile

It was my 3rd stay in 5 years and I can certainly see the standards slipping. Hotel rooms need updating, and the lack of a bar is also a shame. Pool is fine although loses sun early afternoon, but very refreshing. Have never seen anyone serving at the poolside "bar". Breakfast was ok, but nothing to get excited about. Location... More 

Helpful?
Thank Emma M
Heerhugowaard, Noord-Holland, Netherlands
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 6, 2015 via mobile

Nice hotel and helpfull staff. Wifi was ok in the rooms and good in the lobby area. Great asset to this hotel is the pool. Hue is a nice place to stay and enough to see and do during the day. Breakfast is good with enough options. Really enjoyed it.

Helpful?
Thank Daphne B
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