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New Star Hotel

3.5 of 5 36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
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126 reviews from our community

Traveler rating
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    17
    11
    3
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23
58
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

There were a lot of things that were not that good at New Star Hotel: the staff of reception is not really qualified (young girl, does not speak english very well and does not know a lot: she gave us wrong info about some things). But a day later the manager was there who was speaking english very well and... More 

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Cairns, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very clean with a spacious family room. The room rate of around $55 USD for a family room included 2 large beds, tea/coffee making facilities, flat screen TV etc. The staff left fruit and water in the room. The breakfast was included and there was plenty to choose from. Staff allowed us to check in early and... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Karen, It was a great pleasure to receive such a kind review from you. We are always putting all of our effort in offering our guests the best experiences during their stay in New Star Hue hotel. We are looking forwards to welcoming you again the next time you come back to Hue, Vietnam. Thank you again for your... More 

Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am starting to notice a trend with these 3 star hotels in Vietnam! Most have tiled grounds and paper thin walls and doors, it is impossible to have noise isolation when staying at this place if it matters to you. Being on a mid level floor, road noise is plenty during the day and early evenings... Have some ear... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Anerkj_TA, First of all, on behalf of New Star Hotel team, I would like to send to you the warmest greeting and the best wishes for the new year. We are very glad to receive your helpful and informative review. We would like to apologise for the negatives that might affected your stay with us. For the noise from... More 

1 review
4 of 5 stars Reviewed 5 weeks ago

Large spaious room clean and everything worked. Central location. Good budget no frills hotel. I would stay here again. Tour booked at hotel was a bit hit and miss...the hat making and sense factory visit is a bit of a con but the guide was very good.

Was this review helpful? Yes 1
Ho Chi Minh City, Vietnam
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014

Located in the center of Hue City. Our rooms ,we stayed in 3 rooms , were equipped with comfortable bed, clean and have windows for the fresh air. The hotel was surrounded by a lots of shopping, market stalls, and street vendors. However, the location itself was quiet enough for a good rest at night. The breakfast buffet was nice.... More 

Was this review helpful? Yes 1
Dublin, Ireland
Contributor
13 reviews 13 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 19, 2014

I stayed here for 2 nights in Nov. I was in Hue with my partner as part of a 3 week tour of Vietnam. Overall, I would strongly recommend this hotel – it was one of the best 3 star hotels that we stayed in Vietnam! In my opinion, these are the positive points about this hotel. 1) The hotel... More 

Was this review helpful? Yes 3
Sydney
Contributor
12 reviews 12 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 7, 2014

We were a little disappointed with this hotel after the raving reviews we read about it. I know it's quite inexpensive but it is very worn. We stayed 2 nights and days and the best we can say is that it is close to the Citadel -an easy walk. Don't sign up for tours, taxi cheaper. We used their car... More 

Was this review helpful? Yes 2
NewStarHotel, Assistant to General Manager at New Star Hotel, responded to this review

Dear Ms. Julie R, First of all, we would like to send our sincerest apologies for having not given you the best experiences that you should have had. The hotel rooms during the time you stay are under maintenance as it is in the low season, therefore it might not good as you expected. Nevertheless, we have been always checking... More 

Hanoi, Vietnam
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 22, 2014

Spending 3 nights at New Star Hotel Hue was amazing for my family trip. The room was clean, facilities were more than expected with a 3 star hotel, the staffs were friendly and helpful. Overall, it was worth the money, even exceeded the expectation.

Was this review helpful? Yes 11
NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Linh T., On behalf of our entire team at New Star Hue, I would like to send our most sincere thanks to you for choosing us for your family trip and for the very kind compliments. We are truly glad to see that you enjoyed your stay at our hotel and that we managed to exceed your expectation, which... More 

Melbourne, Australia
2 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 18, 2014

Hue is a great choice for any travelers desiring to discover the culture, as it is the ancient capital of Vietnam. New Star is the best hotel we had stayed during our whole trip to South East Asia. The room given was really nice, clean, fully equipped and spacious with the balcony. We fell in love with the swimming pool,... More 

Was this review helpful? Yes 13
NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Seanz K, It is truly delightful for our team to read such a positive feedback of experiences at New Star Hue hotel. We always pride ourselves on our efforts to offer our guests the rooms in the best conditions as well as the best service. The swimming pool has been also appreciated by many of our guests. Our Aroma... More 

Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 28, 2014

It is an amazing hotel. The water at the pool is fantastic. Ther service is impeccable, The rooms are amazing. It was clean, modern, an near the city center. I only ever had two issues: No safe in the hotel rooms & the staff once lost our cups and said it was our fault so we had to pay for... More 

Was this review helpful? Yes 13
NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Noah Balboa, We would like to take the first words to express our gratitude for your kind review for New Star Hue Hotel. It is really nice of you to spend your precious time sharing your experience with us on TripAdvisor. It is very great and honor to hear that you have an enjoyable stay with us. We do... More 

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Additional Information about New Star Hotel

Address: 36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
Location: Vietnam > Thua Thien - Hue Province > Hue
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — New Star Hotel 3.5*
Number of rooms: 56
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Hotel Style:
#18 Spa Hotel in Hue

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