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New Star Hotel

36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
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New Star Hotel
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New Star Hotel
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136 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
43 reviews 43 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

It was my 3rd stay in 5 years and I can certainly see the standards slipping. Hotel rooms need updating, and the lack of a bar is also a shame. Pool is fine although loses sun early afternoon, but very refreshing. Have never seen anyone serving at the poolside "bar". Breakfast was ok, but nothing to get excited about. Location... More 

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Heerhugowaard, Noord-Holland, Netherlands
20 reviews 20 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel and helpfull staff. Wifi was ok in the rooms and good in the lobby area. Great asset to this hotel is the pool. Hue is a nice place to stay and enough to see and do during the day. Breakfast is good with enough options. Really enjoyed it.

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Sydney, Australia
Top Contributor
53 reviews 53 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 21, 2015

We had a very enjoyable stay at this hotel. The breakfast was good, our room was large and comfortable and the pool looked inviting(it wasn't warm enough to swim.) The hotel is located near a lot of restaurants that are recommended and the Perfumed River is an easy stroll. The staff at reception were friendly and helpful.

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4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 18, 2015

our room while big was in a big need of updating -the shower curtain was missing lots of hooks the trim on the main curtains was ripped .The bath was very high & no handrails to climb into it to use the shower. However the breakfast buffet was huge so much variety & really nice. Reception was very confused &... More 

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15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 20, 2015

There were a lot of things that were not that good at New Star Hotel: the staff of reception is not really qualified (young girl, does not speak english very well and does not know a lot: she gave us wrong info about some things). But a day later the manager was there who was speaking english very well and... More 

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Cairns, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2015

This hotel was very clean with a spacious family room. The room rate of around $55 USD for a family room included 2 large beds, tea/coffee making facilities, flat screen TV etc. The staff left fruit and water in the room. The breakfast was included and there was plenty to choose from. Staff allowed us to check in early and... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Karen, It was a great pleasure to receive such a kind review from you. We are always putting all of our effort in offering our guests the best experiences during their stay in New Star Hue hotel. We are looking forwards to welcoming you again the next time you come back to Hue, Vietnam. Thank you again for your... More 

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 5, 2015

I am starting to notice a trend with these 3 star hotels in Vietnam! Most have tiled grounds and paper thin walls and doors, it is impossible to have noise isolation when staying at this place if it matters to you. Being on a mid level floor, road noise is plenty during the day and early evenings... Have some ear... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Anerkj_TA, First of all, on behalf of New Star Hotel team, I would like to send to you the warmest greeting and the best wishes for the new year. We are very glad to receive your helpful and informative review. We would like to apologise for the negatives that might affected your stay with us. For the noise from... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2014

Large spaious room clean and everything worked. Central location. Good budget no frills hotel. I would stay here again. Tour booked at hotel was a bit hit and miss...the hat making and sense factory visit is a bit of a con but the guide was very good.

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Ho Chi Minh City, Vietnam
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 1, 2014

Located in the center of Hue City. Our rooms ,we stayed in 3 rooms , were equipped with comfortable bed, clean and have windows for the fresh air. The hotel was surrounded by a lots of shopping, market stalls, and street vendors. However, the location itself was quiet enough for a good rest at night. The breakfast buffet was nice.... More 

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Dublin, Ireland
13 reviews 13 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed November 19, 2014

I stayed here for 2 nights in Nov. I was in Hue with my partner as part of a 3 week tour of Vietnam. Overall, I would strongly recommend this hotel – it was one of the best 3 star hotels that we stayed in Vietnam! In my opinion, these are the positive points about this hotel. 1) The hotel... More 

Was this review helpful? Yes 3
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