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New Star Hotel

36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
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New Star Hotel
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141 reviews from our community

Traveler rating
    48
    53
    24
    12
    4
See reviews for
23
64
14
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

When i read the reviews, i thought that this hotel is good but i was wrong. Unhelpful staff, safe wasnt work, pool not as advertisement. My friend told me that she lost her watch and 100$ when she stayed here. Staff disregard customer.

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London
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 13, 2015

It was my 3rd stay in 5 years and I can certainly see the standards slipping. Hotel rooms need updating, and the lack of a bar is also a shame. Pool is fine although loses sun early afternoon, but very refreshing. Have never seen anyone serving at the poolside "bar". Breakfast was ok, but nothing to get excited about. Location... More 

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Heerhugowaard, Noord-Holland, Netherlands
Contributor
20 reviews 20 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 6, 2015

Nice hotel and helpfull staff. Wifi was ok in the rooms and good in the lobby area. Great asset to this hotel is the pool. Hue is a nice place to stay and enough to see and do during the day. Breakfast is good with enough options. Really enjoyed it.

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Sydney, Australia
Top Contributor
52 reviews 52 reviews
19 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed February 21, 2015

We had a very enjoyable stay at this hotel. The breakfast was good, our room was large and comfortable and the pool looked inviting(it wasn't warm enough to swim.) The hotel is located near a lot of restaurants that are recommended and the Perfumed River is an easy stroll. The staff at reception were friendly and helpful.

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Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 18, 2015

our room while big was in a big need of updating -the shower curtain was missing lots of hooks the trim on the main curtains was ripped .The bath was very high & no handrails to climb into it to use the shower. However the breakfast buffet was huge so much variety & really nice. Reception was very confused &... More 

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Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 20, 2015

There were a lot of things that were not that good at New Star Hotel: the staff of reception is not really qualified (young girl, does not speak english very well and does not know a lot: she gave us wrong info about some things). But a day later the manager was there who was speaking english very well and... More 

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Cairns, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2015

This hotel was very clean with a spacious family room. The room rate of around $55 USD for a family room included 2 large beds, tea/coffee making facilities, flat screen TV etc. The staff left fruit and water in the room. The breakfast was included and there was plenty to choose from. Staff allowed us to check in early and... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Karen, It was a great pleasure to receive such a kind review from you. We are always putting all of our effort in offering our guests the best experiences during their stay in New Star Hue hotel. We are looking forwards to welcoming you again the next time you come back to Hue, Vietnam. Thank you again for your... More 

Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 5, 2015

I am starting to notice a trend with these 3 star hotels in Vietnam! Most have tiled grounds and paper thin walls and doors, it is impossible to have noise isolation when staying at this place if it matters to you. Being on a mid level floor, road noise is plenty during the day and early evenings... Have some ear... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Anerkj_TA, First of all, on behalf of New Star Hotel team, I would like to send to you the warmest greeting and the best wishes for the new year. We are very glad to receive your helpful and informative review. We would like to apologise for the negatives that might affected your stay with us. For the noise from... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 23, 2014

Large spaious room clean and everything worked. Central location. Good budget no frills hotel. I would stay here again. Tour booked at hotel was a bit hit and miss...the hat making and sense factory visit is a bit of a con but the guide was very good.

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Ho Chi Minh City, Vietnam
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 1, 2014

Located in the center of Hue City. Our rooms ,we stayed in 3 rooms , were equipped with comfortable bed, clean and have windows for the fresh air. The hotel was surrounded by a lots of shopping, market stalls, and street vendors. However, the location itself was quiet enough for a good rest at night. The breakfast buffet was nice.... More 

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