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New Star Hotel

36 Chu Van An | 36 Chu Van An, Hue, Vietnam, Hue 54, Vietnam
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143 Reviews from our TripAdvisor Community

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Traveler rating
    48
    54
    24
    13
    4
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23
65
14
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Vietnamese first
  • Any
English first
  • All months
    (143)
  • Mar-May only
    (46)
  • Jun-Aug only
    (28)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (38)
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Perth, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

Well, I definitely agree with some of the recent reviews. This place is in desperate need of a make over. The breakfast menu was the same every day and the quality was poor. Pool area was in a bad state of repair but useable. Crack in the main door panel to our room..up to 1cm. Dirty floors in the main... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 3, 2015 via mobile

When i read the reviews, i thought that this hotel is good but i was wrong. Unhelpful staff, safe wasnt work, pool not as advertisement. My friend told me that she lost her watch and 100$ when she stayed here. Staff disregard customer.

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London
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed April 13, 2015

It was my 3rd stay in 5 years and I can certainly see the standards slipping. Hotel rooms need updating, and the lack of a bar is also a shame. Pool is fine although loses sun early afternoon, but very refreshing. Have never seen anyone serving at the poolside "bar". Breakfast was ok, but nothing to get excited about. Location... More 

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Heerhugowaard, Noord-Holland, Netherlands
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 6, 2015

Nice hotel and helpfull staff. Wifi was ok in the rooms and good in the lobby area. Great asset to this hotel is the pool. Hue is a nice place to stay and enough to see and do during the day. Breakfast is good with enough options. Really enjoyed it.

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Sydney, Australia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed February 21, 2015

We had a very enjoyable stay at this hotel. The breakfast was good, our room was large and comfortable and the pool looked inviting(it wasn't warm enough to swim.) The hotel is located near a lot of restaurants that are recommended and the Perfumed River is an easy stroll. The staff at reception were friendly and helpful.

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 18, 2015

our room while big was in a big need of updating -the shower curtain was missing lots of hooks the trim on the main curtains was ripped .The bath was very high & no handrails to climb into it to use the shower. However the breakfast buffet was huge so much variety & really nice. Reception was very confused &... More 

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Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed January 20, 2015

There were a lot of things that were not that good at New Star Hotel: the staff of reception is not really qualified (young girl, does not speak english very well and does not know a lot: she gave us wrong info about some things). But a day later the manager was there who was speaking english very well and... More 

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Cairns, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 7, 2015

This hotel was very clean with a spacious family room. The room rate of around $55 USD for a family room included 2 large beds, tea/coffee making facilities, flat screen TV etc. The staff left fruit and water in the room. The breakfast was included and there was plenty to choose from. Staff allowed us to check in early and... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Karen, It was a great pleasure to receive such a kind review from you. We are always putting all of our effort in offering our guests the best experiences during their stay in New Star Hue hotel. We are looking forwards to welcoming you again the next time you come back to Hue, Vietnam. Thank you again for your... More 

Canada
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 5, 2015

I am starting to notice a trend with these 3 star hotels in Vietnam! Most have tiled grounds and paper thin walls and doors, it is impossible to have noise isolation when staying at this place if it matters to you. Being on a mid level floor, road noise is plenty during the day and early evenings... Have some ear... More 

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NewStarHotel, Manager at New Star Hotel, responded to this review

Dear Anerkj_TA, First of all, on behalf of New Star Hotel team, I would like to send to you the warmest greeting and the best wishes for the new year. We are very glad to receive your helpful and informative review. We would like to apologise for the negatives that might affected your stay with us. For the noise from... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 23, 2014

Large spaious room clean and everything worked. Central location. Good budget no frills hotel. I would stay here again. Tour booked at hotel was a bit hit and miss...the hat making and sense factory visit is a bit of a con but the guide was very good.

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