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Muong Thanh Hue Hotel

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38 Le Loi Street, Hue 0, Vietnam (Formerly Mercure Hue Gerbera)
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1 room 1 guest
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Muong Thanh Hue Hotel
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390 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
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English first
  • All months
    (390)
  • Mar-May only
    (138)
  • Jun-Aug only
    (77)
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Kuala Lumpur
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

- Located very close to Perfume River - My room is very clean, and I can see the river from its balcony. - Surrounded with businesses geared towards tourism. - Hire a motorbike to visitattractions around the city.

Was this review helpful? Yes
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear Khairur_Azhan, Thank you for your comment! Even your comment is very short, however it is very clear and including all we are happy to know. Our location is always the best advantage for our hotel. The quality of service was show via room and staff. We believe that you did enjoy your stay with us. Hope to see you... More 

Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel has seen better days. The bed sheets were fresh and clean but the wooden furniture had what seemed to be a coating of grime (same for the pool deck). Mold in the shower grout and cigarette burns on the night stand are something an observant hotel manager should be able to easily spot and remedy without a guest... More 

Was this review helpful? Yes
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear AngusM, Thank you for your comment! We have to say that we feel really bad to see your review. It is always the best award for us to know our former guests enjoy their stay with us. You are right to say we never wait for guests' comment to know what we need to do everyday. However we never... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel is in an excellent location. We had uninterrupted views of the perfume river from our room. It is also fairly close to the citadel and other various local attractions. The hotel is rated 4 star but it definitely isn't! I would honestly say it was more of a 3 star hotel. The rooms are spacious with comfortable beds... More 

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Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear Gillian W, Thank you for your comment! All hotel's employees always try to provide the best services to our value guest. However sometime issues happen and the only we can do is fix and improve it as soon as possible. About the hot water, normally we do not receive any complain about it except the water pipe has some... More 

Bristol, United Kingdom
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights and really enjoyed it, rooms are huge and we were on the 10th floor facing the front of the hotel, the rooms was clean modern and comfortable. Our room was quiet, but our sons room was opposite and suffered later in the evenings from the noise of the beer garden mentioned in other reviews, this... More 

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Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear nigelfoxy, Thank you for your comment! It is great to know that your family did enjoyed your stay with us! It is no thing more important than our guests' satisfaction after stay, and we always try our best to achieve it. Our hotel has very ideal location so it will be suitable for any guest's purposes. We feel really... More 

Adelaide, Australia
Level Contributor
110 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 stars Reviewed July 18, 2015

Stayed for 4 nights in the top floor corner suite room. The room was more of an apartment. It was huge and extremely well furnished. Impeccably clean. Fantastic views in any direction of the Perfume River. The pool was a welcome relief it gets hot here. The staff were happy, friendly and professional. One lady staff member even took my... More 

Was this review helpful? Yes 1
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear cdmm58, Thank you for your comment! We are happy to know that you was satisfied with your stay! The Corner Studio Suite is one of our unique selling point with the best view to Perfume river. From both window of this room, we can enjoy the best scenery of Hue city. The most valuable asset of hotel is the... More 

Oxford
Level Contributor
109 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
1 of 5 stars Reviewed June 22, 2015

After reading all the positive reviews on TA about this hotel I was really looking forward to staying here but what a let down it was. From check in to leaving it was awful. The number of things wrong with our room is far too long to list. We were glad we only had 2 nights here. In fact our... More 

Was this review helpful? Yes 1
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear Laine29, Thank you for your comment! What 's a pity to hear about your feedback. In fact our hotel's employee always try to full fill the expectation from our guests when staying with us. We really like to know what is really wrong in our room so we can fix and improve all about it. Unfortunately you did not... More 

Dong Hoi, Vietnam
Level Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 14, 2015

This is the 3rd time I stayed in Muong Thanh Hue after it was taken over from Mercure. Previously I spend barely 8 hours in the hotel prior to a flight, but the Standard rooms were good. This time I took a large Corner Studio (about 36 sq.m.) at about $58/night. Reception nice, even a welcome drink. No hassle with... More 

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Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear Bas_v_H, Thank you for your comment! All your comment's details will be taken notice and improved in coming time. We really happy to know that overall you seems to satisfied with our hotel's services. It is never been better than our value former guests still trust and came back again to stay at our hotel. The corner studio room... More 

Nelson-Tasman Region, New Zealand
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 12, 2015

This is sold as a 4+ star hotel,while it is clean and tidy it doesn't warrant the price as there are a lot of other cheaper hotels that are just as good. It allowed smoking within the hotel ( yuk ) and while the breakfast was included the choice of fruit was disappointing. There seemed to be a lot of... More 

Was this review helpful? Yes
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear Mapua6, Thank you for your comment! It seems that you are not happy about your stay with us. Firstly please accept our apologize for all inconveniences may cause in your stay. We will take notice all of that to improve. However, there are still some things we need to claim that it is not allowed in our hotel like... More 

Ahmedabad
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 6, 2015

This property is just near the Perfume river. The area around the hotel is bubbling with activities. The rooims have a lovely view of the river. Very good location for shopping. Walking distance to the shops and river side promenade

Was this review helpful? Yes
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear suma_shah, Thank you for your comment! Your comment is just like a fresh and cool wind blowing to us in the hot day! It is never been better than receiving a good comment about our hotel's service from our value customers. We believe that you did had a happy holiday in Hue city. Hope to see you next time.... More 

Perth, Australia
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed June 5, 2015

This hotel is in a great position by the river, close to lovely restaurants and not far from the sites. However, our stay was spoilt by the loud music from the beer garden across the road which went till very late. Really no need for the music to be as loud as it was, & obviously not the fault of... More 

Was this review helpful? Yes
Muong Thanh Hue h, General Manager at Muong Thanh Hue Hotel, responded to this review

Dear Jan M, Thank you for your comment! We are so sad to hear about your feedback. The only thing make your stay become unsatisfied is the noise from the bar. You re right, it is not our hotel's bar and it is also located across the street but in the night, the noise could be clearer. Actually we did... More 

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