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Paragon Saigon Hotel

Certificate of Excellence
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22 - 24 Thi Sach Street, Ben Nghe Ward, District 1 | Japanese Area, Ho Chi Minh City, Vietnam (Formerly Royal Lotus Hotel Saigon)
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Paragon Saigon Hotel
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429 Reviews from our TripAdvisor Community

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chennai
Level Contributor
313 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Good location , friendly service, nice and clean rooms quick check in and check out overall we had a good experience.The breakfast spread was okay and has many vegetarian dishes.In fact they had packed breakfast for us as we had a 4.am departure.

Helpful?
1 Thank yesarar
San Antonio, Florida
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We met out tour group at this hotel. Our room was nice, good A/C, comfortable beds and nice toiletries in the bathroom. Breakfast was included in our room rate, and it was very good with a large selection. The rooftop pool was small but provided a great view of the city. It was close to our anniversary and they gave... More 

Helpful?
1 Thank Mary K
Malta
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We checked in late evening. The outside, reception area & the restaurant are very nice. Check-in was very pleasant & straight forward. We were given two complimentary cocktail vouchers to use by the end of the evening. After traveling for almost 14 or so hours we wanted to go to bed. So vouchers good gesture but not with a deadline... More 

Helpful?
Thank Pauline T
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Ms. Pauline T, Thank you for taking the time to share your Paragon Saigon experience through this review. You might want to know that our hotel is offering with some different option of room type which is convenience and suitable for any purpose of stay or requirement. I am regretting to know that we missed an opportunity to introduce... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

A pretentious hotel that does not deliver what it promises. Staff unwelcoming when we arrived. It was very early in the am but this had been prearranged. All other hotels so far had offered a welcoming drink. Suitcases were taken up but not brought down. Room itself ok with comfortable beds but our toilet was broken and it took three... More 

Helpful?
1 Thank Claire D
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Ms. Claire D, Thanks for choosing Paragon Saigon and share with us about your experience. We are delighted to hear that you enjoyed the room and have pleasant time to relax at our swimming pool on hotel rooftop at level 12 with Panoramic City View. Besides that our excellent location in town where provides you and all of our... More 

Stockholm, Sweden
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Ok hotel with good location. Roof top pool was very small and the prices for drinks by the pool were double price!! Not worth it. Ok rooms and good wifi. Breakfast was average. Ok if it is included in the room but not worth the money if you have to buy it separate. Very friendly personnel.

Helpful?
2 Thank swedes
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Swedes, Thank you for taking the time to share your Paragon Saigon experience through this review. We are happy to know that our hotel location is convenience and you enjoyed overall stay at our hotel. We appreciated your valuable comment, we are reviewing on this and discussing with the hotel management about the beverage price at Pool and breakfast... More 

Dana Point, Ca.
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first stop on a Gate1 tour. A very nice hotel entrance and friendly staff. Room was large enough and clean. The location seemed close to downtown. The breakfast is huge! So many selections. Get yourself used to soup in the a.m. That's the culture and it was excellent! There is a nice front patio area for a... More 

Helpful?
3 Thank loisp9154
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Ms. loisp9154, Thank you for taking the time to share your Paragon Saigon experience through this review. We really appreciate the feedback and are very happy you enjoyed the Hotel. We all look forward to your next visit to Ho Chi Minh City. Best regards, Nicole Nguyen (Ms.) Front Office Manager More 

Manchester, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Worst hotel I have stayed in. We chose this as people said central location and whilst location was in fact good hotel was poor. Photographs on website should be taken down!! Not as advertised at all. Room was pokey, no storage and couldn't even move in the bathroom. Pool area is a joke only two sun beds in the shade... More 

Helpful?
2 Thank Sarah M
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Sarah M, Thank you for taking the time to share your Paragon Saigon experience through this review. However, I am obviously saddened to know that you left our shore with negative impression about the hotel and our service. You might want to know that our hotel is offering with some different option of room type which is convenience and... More 

Western Australia, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Upon arrival to our hotel on the 10th Jan we were greeted by the staff although they were all speaking about how our luggage was so heavy in Vietnamese, felt uneasy !! We proceedee to the front desk to check in... they asked for our passports and asked to sit down in the foyer no explanation of what was happening... More 

Helpful?
1 Thank Taryn G
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Taryn G I would like to take this opportunity to thank you for staying with us at the Paragon Saigon Hotel. However, I am obviously saddened to know that you left our shore with negative impression about the hotel and our service. Firstly, I regret that we missed the chance to make it a memorable stay for your vacation... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

These ladies were very helpful, accommodating and friendly. Really made for a great stay! They helped us sort out some issues and made our overall stay very smooth. I wish every hotel had employees that are as excited to help as these two!!!!

Helpful?
2 Thank Shannon I
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear Shannon I, Thank you for taking the time to share your Paragon Saigon experience through this review. We are very happy to know that you enjoyed the Hotel and our team took such good care; I will especially share your kind words to Truc and Linh. We all look forward to your next visit. Best regards, Nicole Nguyen (Ms.)... More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stay on a high floor. Enjoy the nice breakfast buffet. Small convenience store next door and cafes and restaurants within a few blocks in every direction. Hum Vegetarian is four blocks down the same street. Veggy's grocery 100 meters on the corner.

Helpful?
2 Thank mlong88
ParagonSaigonHotel, Quản lý bộ phận lễ tân at Paragon Saigon Hotel, responded to this review

Dear mlong88, Thank you for taking the time to share your Paragon Saigon experience through this review. We really appreciate the feedback and are very happy to know that you enjoyed the Hotel. We look forward to welcoming you back to stay with us in your next trip to Vietnam. Best regards, Nicole Nguyen (Ms.) Front Office Manager More 

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