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Crystal Hotel

70 Nguyen Trai Street | District 1, Ho Chi Minh City, Vietnam
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Crystal Hotel
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Ranked #264 of 383 Hotels in Ho Chi Minh City
A recent review
4 of 5 stars Reviewed October 24, 2013
prasong_sutthisak Chonburi, Chon Buri, Thailand
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23 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chonburi, Chon Buri, Thailand
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 24, 2013

My family stay pha le hotel 2 night.this is a great hotel .we had the family room on the 4 th floor. they are quite big rooms , cable tv , the shower hot water and pressure is middle. the breakfast a small buffet type , more than adequate .check in ok , and check out little problem but ok... More 

Was this review helpful? Yes 1
Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 20, 2013

although cheap, not worth it. it was late at night and all the hotels had booked up, so we ended up here. it was crawling with roaches, stunk like mildew, and the staff was semi horrible. the cleaning lady broke a plate and made us pay for it. we paid for it because the poor front desk girl was going... More 

Was this review helpful? Yes 2
Portimao, Portugal
Top Contributor
135 reviews 135 reviews
30 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 8, 2013

This review is based upon the location, price and standard of this establishment. I do not know many major cities where you can get a clean en-suite double room with AirCon for 2 people including taxes and service charges for less than US$20 including a modest breakfast, in a hotel, not a backpackers or B & B...!! Most of the... More 

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london
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 6, 2011

We booked another hotel before arriving in Saigon, but weren't happy with the room so we only stayed the one night and went looking aroundl. After looking at various hotel rooms in the area we came across the Crystal Hotel. We were pleasantly surprised and booked a room immediately. We booked a room with windows at the back of the... More 

Was this review helpful? Yes 2
minhquach, Manager at Crystal Hotel, responded to this review

On behalf of the team at Crystal Hotel, I would like to thank you for the feedback you have provided based on your recent stay with us. The staff and management at the hotel strive towards providing a friendly and professional service and the feedback you have provided assists us continuing to provide the best service possible. We appreciate that... More 

Dublin, Ireland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 23, 2011

Booked online based on others reviews (kind of a rushed booking) The area was not great & I got mugged by 2 locals on our way home from dinner/nite out (we only had 3 drinks so were not drunk) the roads are crazy to cross so we were being cautious as we were not sure if it was our hotel... More 

Was this review helpful? Yes 4
minhquach, Manager at Crystal Hotel, responded to this review

I am writing in response to your feedback regarding your stay at our hotel. Thank you for bringing the situation to our attention. We value your feedback and strive to ensure that all our guests have an experience that exceeds their expectations. I would like to take this opportunity to apologise for inconvenience that you experienced in the early morning... More 

Krakow, Poland
Top Contributor
200 reviews 200 reviews
81 hotel reviews
154 helpful votes 154 helpful votes
3 of 5 stars Reviewed August 27, 2010

This welcoming hotel is operated by the Vietnamese, who do not speak English but are friendly and smiling. Breakfast unfortunately very weak, but well-equipped rooms, air conditioning ok, wifi working in peace though sometimes the connection is terminated. Situated in the tourist district with many restaurants. In room fridge and TV with over 100 channels. However, single room rates too... More 

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minhquach, Manager at Crystal Hotel, responded to this review

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future. We hope to see and serve you again in a beter way when you come back. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 16, 2010

Booked this hotel through internet after going through various reviews in HCMC. We checked in at 10pm at night and found the gentleman on reception had great english, was helpful and very friendly, he even insisted on carrying my bag even though we used the elevator. The daytime receptionist was also helpful but obviously used to time wasters and seemed... More 

Was this review helpful? Yes 1
minhquach, Manager at Crystal Hotel, responded to this review

I am writing in response to your feedback regarding your stay at our hotel. Thank you for bringing the situation to our attention. We value your feedback and strive to ensure that all our guests have an experience that exceeds their expectations. I have discussed the situation with our team member and will address any necessary changes required in order... More 

Melbourne, Australia
1 review
5 of 5 stars Reviewed April 22, 2010

This was the first time my friend and i travelled in Asia and stayed 4 nights at Crystal hotel in HoChiMinh city, Viet Nam. We were excellently impressed by the hotel's warm welcome. The hotel is an good location only a short way from backpacker area where you can get tour information and enjoy a nightlife, but the hotel is... More 

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minhquach, Owner at Crystal Hotel, responded to this review

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service... More 

Sydney
1 review
3 of 5 stars Reviewed April 21, 2010

We stayed there 2 nights, the room was clean, the bed was comfortable. We were able to sleep well at night. We will choose to stay there again next time when we return to Saigon!

Was this review helpful? Yes
minhquach, Owner at Crystal Hotel, responded to this review

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on Tripadvisor site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service... More 

Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 16, 2010

Good value. Had no promblem sleeping everynight.,Good location,Restaurants and shops are close by,Staff are increadibly helpful and friendly. We enjoyed to stay there.

Was this review helpful? Yes 1
minhquach, Owner at Crystal Hotel, responded to this review

We would like to thank you so much for your stay with us and have been highly appreciated in your greatly valuable review & rating on hostelworld site that encourages us to improve increasingly our good service given to guests in the future and we are also so glad to learn that you were happy & satisfied with our service... More 

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