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4.0 of 5 Hotel   |   18 Hoang Viet Street, Tan Binh District, Ho Chi Minh City, Vietnam
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First Hotel
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Ranked #114 of 380 Hotels in Ho Chi Minh City
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203 reviews from our community

Traveler rating
    48
    89
    41
    16
    9
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29
54
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Russian first
  • Thai first
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    (203)
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    (50)
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    (36)
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    (50)
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    (67)
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Contributor
20 reviews 20 reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

If you can read between the thinly veiled lines of my title, you see where I'm headed. It seems a fitting quote, considering my experiences here. I regularly stay in the First Hotel, as the company by which I'm employed leaves us little choice. Let me start with the positives. In the +/-30 nights I've spent here, the staff have... More 

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Contributor
12 reviews 12 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have now stayed here on 3 separate occasions, on this occasion for two days, we were met at the airport by the hotel who were waiting even though it took an hour to get the VOA at the airport. Breakfast is excellent, staff are great and we had the all you can eat buffet on the Sunday night which... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Forced to stay in this expensive government hotel due to visa issues; its a joke of a hotel compared to what else is available in HCMC; atrocious; and of course this hotel gets an award an for top 4-star hotels - government run in a communist country; dishonest staff and management (Nguyen Minh Hoa); terrible customer service; sparse/dark hotel room.... More 

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HO Chi Minh
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just visited the buffet restaurant of this hotel with my family. The food is quite ok whilst the service was really bad. They didnt clear the table when it is full of empty dishes. A bit old furniture makes its restaurant not be a luxury one.

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Quy P, Sales Department - OTA at First Hotel, responded to this review

Dear Charles, First of all, thank you for your using our buffet service. We are so sorry that our service did not make you feel comfortable. Thank you again for your comment that make us have an overall look back to the service and make the adjustment right away. Should we have chance to welcome you again, we are sure... More 

singapore
Contributor
14 reviews 14 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We knew a hotel pick up had been arranged but surprised to see a smartly dressed hotel staff waiting at the arrival hall. He called the driver and escorted us back to the hotel. The journey was less than 10min. The same driver + car took us to airport the next day (without the staff this time). We stayed at... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
124 reviews 124 reviews
52 hotel reviews
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed January 6, 2015

They met our incoming flight, and took us back to airport the next morning, all part of the service at no charge. Reception staff very friendly, room tired but did the job for one night, breakfast buffet was uninspiring and not tasty.

Was this review helpful? Yes 1
Nanticoke, Maryland Usa
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 30, 2014

We had been traveling for three days with very little sleep. When we finally reached Siagon we were very disoriented and exhausted. The hotel picked us up from the airport at two in the morning. The staff were very friendly and professional. They always had a smile for us. The rooms were spotless. The complementary breakfast was very good with... More 

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London, United Kingdom
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed December 24, 2014

Booked this through priceline bidding system and was originally disappointed when we saw the location of the hotel, as it is technically an airport hotel, ie close to the airport, and a taxi ride from the CBD. However, we were pleasantly surprised when we arrived at the hotel - it is nice, comfortable, friendly staff, big breakfast buffet, surprisingly cheap... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

Having had my flight cancelled I wanted to find somewhere close to the airport for the night. Once I arrived I received a complimentary drink. The hotel and staff are wonderful. Spotless room and ensuite bathroom. Such a treat having a bath as well. The best night sleep I've had in South East Asia.

Was this review helpful? Yes 1
Quy P, Pham Dang Quy - Sales Dept. at First Hotel, responded to this review

Thank you very much. we really hope to welcome you back soon. Sincerely Yours Pham Dang Quy Sales Dept. - OTA Section More 

Hue, Vietnam
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed November 26, 2014

after booking this hotel and wanting to pay for my guest via any method possible, including bank transfer from my Vietnam bank account, i was told it cant be done (i think not true!) they then were very rude to my guest, demanded more money than the room rate up front and to date have not returned the extra money... More 

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Additional Information about First Hotel

Address: 18 Hoang Viet Street, Tan Binh District, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — First Hotel 4*
Number of rooms: 108
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Also Known As:
1st Hotel
Hotel Style:
#43 Luxury Hotel in Ho Chi Minh City
#45 Family Hotel in Ho Chi Minh City

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