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Park Hyatt Saigon

5.0 of 5 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
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    This weekend 11/28/2014
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1,171 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Park Hyatt Saigon
See the most recent reviews
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

If elegance and sophistication fits with your persona then make it a must to travel along to the Park Hyatt in Saigon for an unforgettable experience of sheer indulgence. This Hotel has everything from its fine decor to its experienced and well meaning staff who are on call to serve in a very natural manner. You feel pampered in a... More

Was this review helpful? Yes
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review

Dear John W, Thank you so much for taking your time to write us such a favorable review. At Park Hyatt Saigon, we strive to deliver authentic hospitality, distinctive and personalised service that go beyond guests expectation. Reading such compliment from you shows how it is paying off. Your kind words are our great source of motivation that keeps us... More

Houston, Texas
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The Park Hyatt is well-located in the center of Saigon. The Opera House is across the street. Modern shopping centers are behind the hotel, as well as the small Little Japan neighborhood. There are numerous restaurants in the area. The hotel is located within walking distance of the main historical sites and museums, as well. The room is well-appointed with... More

Was this review helpful? Yes
Park-Hyatt-Saigon, Executive Assistant Manager at Park Hyatt Saigon, responded to this review

Dear oxleyrise, Thank you for taking your time to write us such a glowing review. We could not be happier to learn how much you enjoyed your stay and appreciated what we provided, even the small touches. I look forward to welcoming you again soon. Warmest regards, Linton Borthwick Executive Assistant Manager More

Bogotá, Cundinamarca, Colombia
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Extremely well located in the heart of Saigon, the Park Hyatt is a wonderful hotel with very helpful staff and large rooms that are well appointed. The bathroom is large and done in white marble. Also one of the best mattresses that we slept on in Vietnam. The breakfast brunch is the best i've eaten anywhere in the world, with... More

Was this review helpful? Yes
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this review

Dear Gail S, Thank you very much for writing us such a detailed and lovely review. We are delighted to learn that you enjoyed your stay and that our team had left an impact on your experiences in Vietnam. I will make sure that these kind words are passed to our Concierge team so that they know how their great... More

new jersey
Top Contributor
69 reviews 69 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived in Saigon for a vacation and spent several days at this hotel before continuing on our vacation. The staff anticipate everything that you would need to make a stay perfect from room service, to meals, to help with getting transportation around the city and places to visit. One of the best hotels we have ever stayed at.

Was this review helpful? Yes
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review

Dear emtdpw, Thank you for your nice feedback. It is true that our associates are the key to our achievements and success. I will pass your kind words to all our teams knowing that they will be greatly motivated to perform even better. We look forward to welcoming you again soon. All the best, Jan-Hendrik Meidinger General Manager More

Doha, Qatar
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

While our room was a bit small, the service, quality of food, and amenities made this the most relaxing hotel we stayed at in Vietnam. The spa was under construction and should probably have been closed - as the makeshift treatment rooms were very noisy. The concierge gave very helpful restaurant suggestions that turned out great.

Was this review helpful? Yes
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review

Dear Emily_Qatar, Thank you for taking the time to write us a lovely review. I love the way you called us - oasis of calm. I am sorry about the noise. The spa is currently under renovation while the whole hotel will be upgraded next year in our Luxury Redefinition project. After a short closure in approximately 13 weeks, we... More

Cleveland, Ohio
Top Contributor
113 reviews 113 reviews
20 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed two nights at the Park Hyatt during our two week trip to SE Asia. We found the staff friendly and helpful. Our departure flight was in the evening and we were told we could store our bags and use the spa and pool before departure. Worked out great. Also the martini bar has 51% off drinks and snacks... More

Was this review helpful? Yes 1
Park-Hyatt-Saigon, Front Office Manager at Park Hyatt Saigon, responded to this review

Dear Susie B, Warm greetings from Park Hyatt Saigon! We appreciate your feedback and are very glad that you loved your stay. I wish you a safe journey home and hope to see you again. Sincerely yours, Leon Mendels Front Office Manager More

San Francisco, California
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for business. Staff is helpful and efficient. Wifi is included in room rate and works very well in both the room and lobby/lounge. Fitness center is 24 hours (hello jet lag). Opera Cafe has great breakfast, including very tasty noodles with the Pho. Comfortable bed. Room has outlets that accommodate all kinds of plugs. Even an outlet next... More

Was this review helpful? Yes
Park-Hyatt-Saigon, Executive Assistant Manager at Park Hyatt Saigon, responded to this review

Dear Wings415, Thank you for staying with us and providing us with your feedback. We are very pleased to know that you enjoyed your time at our hotel. We look forward to welcoming you again soon. Warmest regards, Linton Borthwick Executive Assistant Manager More

Arth, Switzerland
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Upon check-in, the staff come across as friendly but not so helpful because of the tendency to rely on another senior staff. Please note, eventhough, one look like a female, there is no attention to detail, you will receive your statement addressing one as "Mr". Additionally, the address is wrong but no effort to check nor rectify. Upon check-out, now,... More

Was this review helpful? Yes 1
Park-Hyatt-Saigon, General Manager at Park Hyatt Saigon, responded to this review

Dear SpringySwallow, Thank you for your precious feedback. Please accept our sincere apology for not meeting your expectations during your stay. I am writing to assure you that we have been taking this very seriously and will conduct a thorough review on our operating procedure as well as training programs to create better arrival and departure experiences for our guests.... More

New Mexico
Contributor
19 reviews 19 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights on a leisure trip and enjoyed it immensely. We stayed in a Park Suite which was very spacious, comfortable and luxurious. I guess the style can best be described as French Colonial. Hotel was very-well maintained. Service was superb, from pre-arrival through breakfast, drinks and departure, we could not have asked for a more... More

Was this review helpful? Yes
Park-Hyatt-Saigon, Executive Assistant Manager at Park Hyatt Saigon, responded to this review

Dear KrisK_8, Thank you very much for writing such a detailed review of your stay with us. I am delighted to hear that you enjoyed the facilities but even more touched by your kind words about our staffs. At Park Hyatt Saigon, it is our utmost priority to deliver impeccable service and make a difference in the lives of our... More

Watford, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

i am sorry to have to write a negative review but I am very disappointed by the service at this hotel. Paying $350 a night not the including breakfast, I certainly would expect a better service. From the unfriendly lady that checked us in without a smile it has been a completely different experience to all of the other 5... More

Was this review helpful? Yes 1
Park-Hyatt-Saigon, Executive Assistant Manager at Park Hyatt Saigon, responded to this review

Dear JasonWattford, Thank you for your review of Park Hyatt Saigon. I would like to apologise for the noise from the upgrade of the Spa area. From time to time hotels do need to do works to increase comfort levels for their guests and I ask your understanding on this. The only area affected is the male Jacuzzi and steam... More

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Additional Information about Park Hyatt Saigon

Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 244
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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