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All 362 Ho Chi Minh City hotels

Norfolk Hotel

4.0 of 5 Hotel   |   117 Le Thanh Ton Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Hotel
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86%
Ranked #56 of 362 Hotels in Ho Chi Minh City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
John T Suzhou, China
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124 reviews from our community

Traveler rating
    40
    66
    14
    2
    2
See reviews for
9
28
15
44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Suzhou, China
Top Contributor
162 reviews 162 reviews
42 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

I had a very pleasant stay at the Norfolk. It is a sound 4 star hotel but not luxurious. The rooms are clean and well appointed and the staff friendly and efficient and more than willing to help. The restaurant offers a wide range of choices and the food was very good and reasonably priced. Location is good and it's... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

It is located in a great location. However if you are looking for something a little higher-end don't expect it here. What you can expect is a clean room and a friendly staff. The breakfast was ample and probably good for Vietnam standards. I did notice that the mattresses were a bit on the firm side. I was strictly there... More

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Nomad
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

Service - Very good. No problems for English speaking tourists. Room was promptly changed to a non smoking unit upon request. Receptionist also provided good info on where to get authentic Southern Vietnamese food. Location - <30mins via hotel/airport transfer. 300m (turn left from hotel entrance, straight ahead) from Ben Thanh market, 80m (turn right from hotel entrance and left... More

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Bangkok, Thailand
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is my 4th visit to this smallish establishment in downtown Ho Chi Minh City and each visit has been a pleasure. Whilst it's aimed at the business man visiting Saigon, it's location and light and airy suites, makes it ideal for small families too. The beds and linen are first class. All the staff are so friendly, always smiling... More

Was this review helpful? Yes 1
Phong V, Manager at Norfolk Hotel, responded to this review

Dear Azzabab, Thank you very much for choosing Norfolk Hotel as your repeated and long stay. We are delighted to hear that you are pleased with our service on your each stay. Evidently, you enjoyed our beds and linen, international breakfast and the attentive service from our staff. Once again, many thanks for posting your nice feedback and recommending the... More

Amsterdam
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2014

Great hotel in the middle of district 1 in HCMC. In the shopping area with great restaurants around the corner. The staff are really helpful and friendly. Also the rooms are clean and have a nice bathroom. I would recommend this hotel to anyone.

Was this review helpful? Yes 4
Phong V, Manager at Norfolk Hotel, responded to this review

Dear Rohof, Thank you for your stay at the Norfolk Hotel recently and taking time to give us very nice comments on the Trip Advisor. We are very happy to know that you were pleased with the hotel's location, cleanliness and the attentive service from our staff. We wish you all the best and look forward to welcoming you back... More

Contributor
20 reviews 20 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed August 5, 2014

I returned to my room last night to discover that the housekeeping staff opened my luggage bag and replaced a laundry receipt with an amended one. Simply atrocious! After confronting the duty manager, his investigation confirmed that his housekeeping staff did that.

Was this review helpful? Yes 4
Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Dreamtogethere, Thank you very much for bringing the issue to our attention. We have seriously taken note your comments and worked out with the respective staff. Please accept our sincere apologies and rest assured that it won't happen again. Hope to be of your service on your next business trip. With warmest regards. More

Brackley, United Kingdom
Contributor
20 reviews 20 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 2, 2014

Having stayed here with work several times over the past 3 years, it's great that the staff know me by name! They're all so friendly and helpful, the rooms are immaculate and spacious and it's located perfectly for work and leisure travel around the city. A good choice at breakfast every day, and the steak and pizzas are good when... More

Was this review helpful? Yes 1
Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Mrs V_Mr L, Thank you for taking the time to write your kind words after your recent stay at the Norfolk hotel, especially for mentioning our services and the central location. We highly appreciate reading your positive comments and will certainly share them with our staff that we could exceed your expectations. We wish you well in your future... More

Singapore, null, Singapore
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 20, 2014

The staff are efficient, friendly and make you feel at home since they genuinely remember what your preferences are. They also serve great steaks! Amenities are basic, but it's a great place as a base for exploring the city and surroundings or as a business hotel.

Was this review helpful? Yes 3
Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Hawkeye_RR, We would like to send you the warmest greetings from Norfolk hotel! Thank you for taking the time to write your review following your stay . It is fantastic to read that you were happy with our services during your stay with us, and the location of our hotel was suitable for you as well. We wish you... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 9, 2014

We have been staying here for over 15 years for business trips to Ho Chi Minh City and wouldn't stay anywhere else. The hotel gives great service, comfortable beds, clean rooms, friendly staff and a most enjoyable breakfast with many tasty local fruits. It's in a convenient part of town being District 1 with easy walks to the famous Ben... More

Was this review helpful? Yes 1
Phong V, General Manager at Norfolk Hotel, responded to this review

Dear MollyD46, We would like to send you the warmest greetings from Norfolk hotel! Great thank you for your comments on our services. We really appreciate to hear that you have been staying at Norfolk hotel for over 15 years. We thank you very much for your continuous support, wish you success in your business and hope to be at... More

Newcastle, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 14, 2014

In 3 weeks staying at Norfolk hotel I stayed in 3 different rooms, 1st change due to noise from local restaurant, 2nd change due to hotel wanting to do maintenance on room. Staff was very helpful as I kept extending my stay waiting for alternate accommodation to be available. Good location for city living, rooms clean and tidy. Breakfast was... More

Was this review helpful? Yes 1
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Additional Information about Norfolk Hotel

Address: 117 Le Thanh Ton Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Norfolk Hotel 4*
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Also Known As:
Norfolk Ho Chi Minh City

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