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All 370 Ho Chi Minh City hotels

Norfolk Hotel

4.0 of 5 Hotel   |   117 Le Thanh Ton Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Hotel
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Ranked #62 of 370 Hotels in Ho Chi Minh City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Matt O
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130 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The food, spot on. The sleep quality, perfect. The room presentation, immaculate. But all of this is irrelevant as the staff were SO pleasant! I had travelled from London so was very jet lagged on my first night. I went for a walk and met the door staff who were very pleasant. I have ended up being friends with them... More

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Phong V, Manager at Norfolk Hotel, responded to this review

Dear Matt O, We thank you for your stay at Norfolk hotel and appreciate your time to write kind reviews. We are so delighted that you were pleased with your recent stay. Especially for recognizing our "Exceedingly friendly staff". We will share your comments with our staff, it is really a motivation to encourage us for much better performance. We... More

Gurgaon, India
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had an excellent trip to HCMC thanks to Norfolk. The hotel is very well located in the heart of the city. The staff is outstanding and the service is excellent. Food could have been a little better but overall the experience was very good.

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Regulartraveller56, Thank you for your positive reviews on the TripAdvisor. We are very happy to know that you were pleased with our hotel location and the service from our staff. Wishing you good business trips and looking forward to welcoming you back to Norfolk hotel. Kind regards, Norfolk hotel team More

Dong Hoi, Vietnam
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed 1 week ago

The room was fully paid through TripAdvisor/Agoda. Yet at check-in I was requested to either give a print of my credit card, or a deposit payment of 1 million dong (USD 47), without any other explanation that it is the hotel's 'policy'. This 'policy' makes it obvious that the hotel management does not trust its guests; and that really is... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Mr. Bas_V_H, Thank you for staying at Norfolk hotel and writing your comments. We are very sad to know that you were not pleased with the hotel policy. Kindly understand that we always trust our guests and provide a secure, safe and a comfortable stay. We hope the procedures of deposit upon check-in is normal for any other hotels.... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Located in district 1 close to city center with all the restaurants and malls within walking distance and almost next door to the famous market where you can do some really good bargains. The hotel is yet quiet, stylish and with very friendly staff who makes you feel welcome and at home....oh yeah and you properly get some of the... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Ohrt, Thank you for staying at Norfolk hotel and taking the time to share your positive reviews on the Trip Advisors' readers. We are very pleased that you found our hotel stylish, spacious and close to the city center. We are always striving to ensure our guests have a comfortable and memorable stay. Wishing you a good business trips... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 13, 2014 via mobile

For the last 20 years, whenever we visit HCM city, we stayed here. The location is central , walking distance to Central Market, Cathedral, top Restaurants in town etc... The services is superb every time, personal, tentative and professional. The breakfast here is simply superb, best in any hotel in VN by far... If you love steak, their restaurant is... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Te Tam Thua, Thank you for staying at the Norfolk Hotel and your very nice reviews on the Trip Advisor. We are really delighted to know that you have been stayed at the Norfolk Hotel for 20 years. We are very proud of this. It is much appreciated your comments on the hotel location and services, we always want... More

Bangalore, Karnataka, India
Contributor
13 reviews 13 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 27, 2014

I stayed at Norfolk during a business trip for 5 days and had a lovely stay. The hotel may not be premium but the location makes up for it. If you are working in District 1, then its really a great option because everything is in walking distance from here. Most places worth seeing is in District 1 ( museums,... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Subhashini A, Thank you very much for your stay at the Norfolk Hotel and take time to write your feedback on the Trip Advisor. We are really happy to know that you satisfied with our hotel location and other services. We look forward to welcoming you back and being of your service soon. Kind regards, The Norfolk Hotel Team. More

Suzhou, China
Top Contributor
164 reviews 164 reviews
43 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed September 18, 2014 via mobile

I had a very pleasant stay at the Norfolk. It is a sound 4 star hotel but not luxurious. The rooms are clean and well appointed and the staff friendly and efficient and more than willing to help. The restaurant offers a wide range of choices and the food was very good and reasonably priced. Location is good and it's... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear John T, Thank you for staying at Norfolk Hotel and giving us good comments on our staff and service. It is really nice when we receive your positive feedback, we are always striving to ensure our guests have a comfortable and memorable stay. Once again, thank you for choosing to stay at Norfolk Hotel. we look forward to welcoming... More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2014

It is located in a great location. However if you are looking for something a little higher-end don't expect it here. What you can expect is a clean room and a friendly staff. The breakfast was ample and probably good for Vietnam standards. I did notice that the mattresses were a bit on the firm side. I was strictly there... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Reed H, Thank you very much for staying with us at Norfolk Hotel. We highly appreciate reading your positive comments on our service. We extremely happy to know that you will come back on your next arrivals, look forward to welcoming you back to our hotel. Best regards, Norfolk Hotel team More

Nomad
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 10, 2014

Service - Very good. No problems for English speaking tourists. Room was promptly changed to a non smoking unit upon request. Receptionist also provided good info on where to get authentic Southern Vietnamese food. Location - <30mins via hotel/airport transfer. 300m (turn left from hotel entrance, straight ahead) from Ben Thanh market, 80m (turn right from hotel entrance and left... More

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Phong V, General Manager at Norfolk Hotel, responded to this review

Dear Maxim_Lee, Thank you for taking time to share your comments with the Trip Advisor's readers. We are delighted to hear that you were happy with our location and "very good service" , we will certainly share them with our staff that we could exceed your expectations. Once again, thank you for staying at Norfolk Hotel and looking forward to... More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 21, 2014

This is my 4th visit to this smallish establishment in downtown Ho Chi Minh City and each visit has been a pleasure. Whilst it's aimed at the business man visiting Saigon, it's location and light and airy suites, makes it ideal for small families too. The beds and linen are first class. All the staff are so friendly, always smiling... More

Was this review helpful? Yes 1
Phong V, Manager at Norfolk Hotel, responded to this review

Dear Azzabab, Thank you very much for choosing Norfolk Hotel as your repeated and long stay. We are delighted to hear that you are pleased with our service on your each stay. Evidently, you enjoyed our beds and linen, international breakfast and the attentive service from our staff. Once again, many thanks for posting your nice feedback and recommending the... More

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Additional Information about Norfolk Hotel

Address: 117 Le Thanh Ton Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Norfolk Hotel 4*
Number of rooms: 104
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TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Venere, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Norfolk Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Norfolk Ho Chi Minh City

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