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All 347 Ho Chi Minh City hotels

Empress Hotel IMS Ho Chi Minh

2.5 of 5 Hotel   |   136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
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Empress Hotel IMS Ho Chi Minh
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Ranked #110 of 347 hotels in Ho Chi Minh City
A recent review
4 of 5 stars Reviewed April 4, 2013
Konchok Hong Kong, China
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166 people have reviewed this hotel

Traveler rating
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    80
    45
    14
    6
See reviews for
10
34
24
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
There are newer reviews for Empress Hotel IMS Ho Chi Minh
See the most recent reviews
Hong Kong, China
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 4, 2013

We stayed here for five days. Our room was quite charming (we dig the rustic look!) and it was good value for money. There wasn't a lot of extra space but the bed was huge and we got everything we needed. The staff were also helpful and organized a couple of little day-trips for us and we also did some... More

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Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Konchok, I'm glad to learn you had a nice stay with us and thank you very much for taking time to post your comment on Tripadvisor. A small hotel like us do not have the mega budget to spend on advertising so comments like these are much appreciated although we welcome constructive criticisms as well so we can make... More

Senior Contributor
39 reviews 39 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 6, 2013

I have been staying at this hotel regularly for over 6 years it was always an very good hotel, but sadly that seems to have changed. My usual suite was not available due to renovation so the hotel confirmed a corner suite. I book a suite so I can hold business meetings in the room. However the corner suite turned... More

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Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guest, I am very concerned to learn that nothing went right during your recent stay. Some of the problems would probably could have been avoided if your regular suite was available. Regardless, you should not be accommodated in a room with the extra bed still set in the living room. I sincerely apologize for the lapse of service and... More

Hk
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 30, 2012

Their cute notice saying minor renovation work from 9-6 should read Major renovation work including impact drilling and demolition starts at 8am and goes on incessantly til 8 pm. Staff were helpful and considerate but even the top manager was powerless to stop them at 8am. Having got back from the clubs at 3am I was not amused. It also... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Mr. Ferguson, I'm terribly sorry for the noise that deprived you of rest and sleep during your recent stay with us and I thank you for understanding the difficulties in controlling the construction crew. I would like to point out though that we did inform all our partners in early September that we were under renovation. We shall follow... More

Kirkcaldy, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

I have been travelling south through Vietnam with ho chi Minh being the last stop on our road to Cambodia. This hotel got our hopes up when u get to the reception and see the lovely entrance and reception area as well as all the awards it has received from 2007 to 2009. Obviously that was when the hotel had... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guest, I'm sorry for the late reply but I was away on hoilday (a deserved one may I add). I hope you had a pleasant with us. However, I am sllghtly suprised to learn that you had difficulties with the shower mixer since this is the first comment I received during my eight months here at The Empress Hotel.... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed October 1, 2012

I recently went to HCM city on a solo trip and had a 3 day stay at Empress hotel IMS upon check in it was smooth and i had a small request to the reception desk staff to help me call a friend in HCM and talk to her that i have arrive,they did it with a great smile without... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Kelvin, I'm glad to learn that you had a nice stay at Empress HCM and thank you for taking time to commend Hero and David which will be passed on to them. I'm sure this will encourage them and the rest of the team to continuously strive to serve our guests with a smile. Yours sincerely, Cary Leung General... More

Manchester, United Kingdom
Top Contributor
68 reviews 68 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 24, 2012

Rooms fairly standard (a little dated) but all with aircon, phone, fridge, flatscreen TV, bathroom, ample storage spaces and sofa/chair. Beds relatively comfortable. Breakfast buffet is good - not a huge choice but ample to set you up for a days sightseeing not that central for walking, but taxis are cheap. hotel staff helpful - check in quick and easy.... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Katie, I'm glad to learn you had a pleasant stay with us. Your comments on the breakfast and the level of spoken English are noted and these are actually two of the areas that we would like to make improvements besides renovating our rooms. Unfortunately this will not be done overnight but as the saying goes, it will be... More

Venice, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 8, 2012

I originally booked this hotel because of my American Express points and really didn't expect a lot! And I was really quite happy with the outcome of my stay. I met the owner of the hotel and we had an amazing time at dinner. She is one of the nicest people I have ever met. The staff is as great... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guest, Thank you for the wonderful compliment. It's not everyday that guests will take time to commend on our staff by name. I will definitely pass it on to David, Tony, Joselyn and Hoang and I am sure they will find it most encouraging for them to continue to serve all our guests with the same smile and attitude.... More

Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 2, 2012

nice rooms ,right for your budget. quite a walk from ben tanh market.good breakfast , polite staff,the doorman even speak fluent mandarin for chinese guests.although during our 2 night stay,there was some hammering on the floor above ours.over all,it's a good stay.

Was this review helpful? Yes
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guests, I hope the hammering did not spoil your otherwise "good stay". Yes, we are in the process of renovating 3 rooms as mock-up rooms as we shall soon embark on a renovation programme whereby we shall have an additional 30 rooms to our current 40 rooms. To limit the disturbance, the contractors had been given strict instructions that... More

quezon city, philippines
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 21, 2012

Quite far from Ben Tahn. Very good breakfast buffet! Clean, and ample room space. Nice small lobby. Very comfortable stay with basic amenities.

Was this review helpful? Yes 1
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guests, Thank you for the pleasant compliment and I hope you enjoyed your stay with us. Just to let you know, we shall be undergoing a renovation programme in the very near future whereby we shall have an additional 30 rooms and an extended open lobby area while maintaining a colonial theme with a cozy feel. I hope we... More

Los Angeles
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 10, 2012

There really isn't anything NOT to like about this hotel. For one, it is centrally located on Bui Thi Xuan in District 1, within walking distance of the thriving, busy, and, of course, overpriced Ben Thanh market and all the famous sights of colonial Saigon (post office, opera house, Notre Dame Cathedral, city hall). There are also eateries and restaurants... More

Was this review helpful? Yes 1
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guest, Thank you very much for the compliment. You want a job in Sales & Marketing? Just kidding. Besides all the places like Ben Thanh Market and Bui Vien which practically all tourists visit, I don't see too many people mentioning the flower market near Duong Ho Thi Ky. I was there one afternoon and actually it was quite... More

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Additional Information about Empress Hotel IMS Ho Chi Minh

Also Known As:
Empress Hotel Ho Chi Minh
Empress Hotel Ho Chi Minh City
Address: 136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #110 of 347 hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Empress Hotel IMS Ho Chi Minh 2.5*
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