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Empress Hotel IMS Ho Chi Minh

136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
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Empress Hotel IMS Ho Chi Minh
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Empress Hotel IMS Ho Chi Minh
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175 reviews from our community

Traveler rating
    25
    81
    48
    15
    6
See reviews for
12
37
27
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
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    (41)
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There are newer reviews for Empress Hotel IMS Ho Chi Minh
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Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed September 27, 2013

Very clean freshly renovated rooms.Hotel still undergoing some renovations with minimal disruptions to guests.Location perfectly suited with supermarket nearby,great coffee shop right next to it and not that far from central district 1 and all the major attractions.Staff are very friendly and helpful always smiling.Would choose this hotel again and highly recommend it.

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Toronto, Canada
Top Contributor
138 reviews 138 reviews
37 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed September 18, 2013

This property is freshly renovated (some minor renos still going on). The room wasn't very big but it was fresh and classy. The only thing we didn't like is that the window could not be opened to air the room out. The Saigon breakfast was tasty, better than the western. The staff was friendly and always smiling. Good location as... More 

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Sydney, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 7, 2013

Check in was a breeze. Located in room 505 I assume its one of the renovated rooms. Rooms are your average size. Queen been with flat screen tv in rooms. Walk in showers, bathroom over looks room, however you can pull down the blind for privacy... Only a couple of minutes walk to the night life... The service at this... More 

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London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 18, 2013

I booked initially for 2 nights but stayed for 6 in the end. I found the staff to be friendly and helpful and the room, though a little on the small side, was very clean, very modern and the bathroom was fantastic. Location wise I found it to be ideally situated, not too noisy and away from the crowded backpackers... More 

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Singapore, Singapore
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 10, 2013

Newly renovated rooms coupled with a relatively well accessible location. Food is good and service is great - commendation to the service staff, Van. Overall fantastic value! One down-side if any is the ongoing renovation works. This however is offset by the special rates that are presently in placed.

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Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed May 31, 2013

I would like to see thank you very much @ Ruby river hotel,i really appreciate all the staff.i really feel the warm enthusiasm welcome,specially the guy who assist me when i arrived his name is [hung]-he is very polite and helpful..the hotel is pretty nice,clean and has a very Good WIFI connection..WONDERFUL.and its really convenient along the city.and no worries... More 

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Laurel, Maryland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 30, 2013

I made my reservation at this hotel online knowing absolutely nothing about the physical layout of the downtown area. Truth be known Ho Chi Minh City has many "downtown" sections, each with its own particular character catering to a particular type of tourist. The hotel is located adjacent to what seems like one of the busiest intersections in the city.... More 

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Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Mr. Paul P, I found your comment very informative but there are a couple of points I would like clarify. First of all, we never advertize as being a 4 star hotel. Officially, we are a 2 star hotel and we have a plaque at the main entrance indicating as such. As explained in my previous replies on Tripadvisors,... More 

Dharamsala, India
Senior Contributor
46 reviews 46 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 4, 2013

We stayed here for five days. Our room was quite charming (we dig the rustic look!) and it was good value for money. There wasn't a lot of extra space but the bed was huge and we got everything we needed. The staff were also helpful and organized a couple of little day-trips for us and we also did some... More 

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Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Konchok, I'm glad to learn you had a nice stay with us and thank you very much for taking time to post your comment on Tripadvisor. A small hotel like us do not have the mega budget to spend on advertising so comments like these are much appreciated although we welcome constructive criticisms as well so we can make... More 

Senior Contributor
41 reviews 41 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed January 6, 2013

I have been staying at this hotel regularly for over 6 years it was always an very good hotel, but sadly that seems to have changed. My usual suite was not available due to renovation so the hotel confirmed a corner suite. I book a suite so I can hold business meetings in the room. However the corner suite turned... More 

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Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Guest, I am very concerned to learn that nothing went right during your recent stay. Some of the problems would probably could have been avoided if your regular suite was available. Regardless, you should not be accommodated in a room with the extra bed still set in the living room. I sincerely apologize for the lapse of service and... More 

Hk
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 30, 2012

Their cute notice saying minor renovation work from 9-6 should read Major renovation work including impact drilling and demolition starts at 8am and goes on incessantly til 8 pm. Staff were helpful and considerate but even the top manager was powerless to stop them at 8am. Having got back from the clubs at 3am I was not amused. It also... More 

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review

Dear Mr. Ferguson, I'm terribly sorry for the noise that deprived you of rest and sleep during your recent stay with us and I thank you for understanding the difficulties in controlling the construction crew. I would like to point out though that we did inform all our partners in early September that we were under renovation. We shall follow... More 

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