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All 324 Ho Chi Minh City hotels

Empress Hotel IMS Ho Chi Minh

2.5 of 5
136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
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Empress Hotel IMS Ho Chi Minh
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Ranked #104 of 324 hotels in Ho Chi Minh City
Most recent review
5 of 5 stars Reviewed June 10, 2013
RoyalHostel Singapore, Singapore
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162 reviews from our community

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Date Rating
Singapore, Singapore
1 review
5 of 5 stars Reviewed June 10, 2013

Newly renovated rooms coupled with a relatively well accessible location. Food is good and service is great - commendation to the service staff, Van. Overall fantastic value! One down-side if any is the ongoing renovation works. This however is offset by the special rates that are presently in placed.

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Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed May 31, 2013

I would like to see thank you very much @ Ruby river hotel,i really appreciate all the staff.i really feel the warm enthusiasm welcome,specially the guy who assist me when i arrived his name is [hung]-he is very polite and helpful..the hotel is pretty nice,clean and has a very Good WIFI connection..WONDERFUL.and its really convenient along the city.and no worries... More

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Fort Myers, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 30, 2013

I made my reservation at this hotel online knowing absolutely nothing about the physical layout of the downtown area. Truth be known Ho Chi Minh City has many "downtown" sections, each with its own particular character catering to a particular type of tourist. The hotel is located adjacent to what seems like one of the busiest intersections in the city.... More

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Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
May 31, 2013

Dear Mr. Paul P, I found your comment very informative but there are a couple of points I would like clarify. First of all, we never advertize as being a 4 star hotel. Officially, we are a 2 star hotel and we have a plaque at the main entrance indicating as such. As explained in my previous replies on Tripadvisors,... More

Hong Kong, China
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 4, 2013

We stayed here for five days. Our room was quite charming (we dig the rustic look!) and it was good value for money. There wasn't a lot of extra space but the bed was huge and we got everything we needed. The staff were also helpful and organized a couple of little day-trips for us and we also did some... More

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See 2 more reviews by Konchok for Ho Chi Minh City
Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
April 9, 2013

Dear Konchok, I'm glad to learn you had a nice stay with us and thank you very much for taking time to post your comment on Tripadvisor. A small hotel like us do not have the mega budget to spend on advertising so comments like these are much appreciated although we welcome constructive criticisms as well so we can make... More

Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 6, 2013

I have been staying at this hotel regularly for over 6 years it was always an very good hotel, but sadly that seems to have changed. My usual suite was not available due to renovation so the hotel confirmed a corner suite. I book a suite so I can hold business meetings in the room. However the corner suite turned... More

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See 8 more reviews by Davies B for Ho Chi Minh City
Cary L, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
January 10, 2013

Dear Guest, I am very concerned to learn that nothing went right during your recent stay. Some of the problems would probably could have been avoided if your regular suite was available. Regardless, you should not be accommodated in a room with the extra bed still set in the living room. I sincerely apologize for the lapse of service and... More

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Hk
Reviewer
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2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 30, 2012

Their cute notice saying minor renovation work from 9-6 should read Major renovation work including impact drilling and demolition starts at 8am and goes on incessantly til 8 pm. Staff were helpful and considerate but even the top manager was powerless to stop them at 8am. Having got back from the clubs at 3am I was not amused. It also... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
December 19, 2012

Dear Mr. Ferguson, I'm terribly sorry for the noise that deprived you of rest and sleep during your recent stay with us and I thank you for understanding the difficulties in controlling the construction crew. I would like to point out though that we did inform all our partners in early September that we were under renovation. We shall follow... More

Kirkcaldy, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 22, 2012 via mobile

I have been travelling south through Vietnam with ho chi Minh being the last stop on our road to Cambodia. This hotel got our hopes up when u get to the reception and see the lovely entrance and reception area as well as all the awards it has received from 2007 to 2009. Obviously that was when the hotel had... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
November 13, 2012

Dear Guest, I'm sorry for the late reply but I was away on hoilday (a deserved one may I add). I hope you had a pleasant with us. However, I am sllghtly suprised to learn that you had difficulties with the shower mixer since this is the first comment I received during my eight months here at The Empress Hotel.... More

Singapore, Singapore
1 review
5 of 5 stars Reviewed October 1, 2012

I recently went to HCM city on a solo trip and had a 3 day stay at Empress hotel IMS upon check in it was smooth and i had a small request to the reception desk staff to help me call a friend in HCM and talk to her that i have arrive,they did it with a great smile without... More

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CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
October 6, 2012

Dear Kelvin, I'm glad to learn that you had a nice stay at Empress HCM and thank you for taking time to commend Hero and David which will be passed on to them. I'm sure this will encourage them and the rest of the team to continuously strive to serve our guests with a smile. Yours sincerely, Cary Leung General... More

Manchester, United Kingdom
Top Contributor
68 reviews 68 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 24, 2012

Rooms fairly standard (a little dated) but all with aircon, phone, fridge, flatscreen TV, bathroom, ample storage spaces and sofa/chair. Beds relatively comfortable. Breakfast buffet is good - not a huge choice but ample to set you up for a days sightseeing not that central for walking, but taxis are cheap. hotel staff helpful - check in quick and easy.... More

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See 4 more reviews by katie2686 for Ho Chi Minh City
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
September 5, 2012

Dear Katie, I'm glad to learn you had a pleasant stay with us. Your comments on the breakfast and the level of spoken English are noted and these are actually two of the areas that we would like to make improvements besides renovating our rooms. Unfortunately this will not be done overnight but as the saying goes, it will be... More

Venice, California
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 8, 2012

I originally booked this hotel because of my American Express points and really didn't expect a lot! And I was really quite happy with the outcome of my stay. I met the owner of the hotel and we had an amazing time at dinner. She is one of the nicest people I have ever met. The staff is as great... More

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See 6 more reviews by Bee M for Ho Chi Minh City
CaryLeung, General Manager at Empress Hotel IMS Ho Chi Minh, responded to this review
August 13, 2012

Dear Guest, Thank you for the wonderful compliment. It's not everyday that guests will take time to commend on our staff by name. I will definitely pass it on to David, Tony, Joselyn and Hoang and I am sure they will find it most encouraging for them to continue to serve all our guests with the same smile and attitude.... More

 
 
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Additional Information about Empress Hotel IMS Ho Chi Minh

Also Known As:
Empress Hotel Ho Chi Minh
Empress Hotel Ho Chi Minh City
Address: 136 Bui Thi Xuan Street, District 1, Ho Chi Minh City, Vietnam
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
Ranked #104 of 324 hotels in Ho Chi Minh City
Price Range: $
Hotel Class:2.5 star (2.5*)
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