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Sheraton Saigon Hotel & Towers

Certificate of Excellence
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88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
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Sheraton Saigon Hotel & Towers
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1,555 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Saigon Hotel & Towers
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Horsham, United Kingdom
Level Contributor
103 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 stars Reviewed April 28, 2013 via mobile

This is a very large hotel in a busy, noisy area of Saigon.  The rooms are spacious and in good decorative order, if a little bland.  The bathroom is relatively compact,  but includes a sink with a reasonable shelf space, a small bath and a very powerful shower.  The bathroom decor is a bit prettier too.  Wi-fi is free in... More 

Helpful?
2 Thank Monk-san
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear monk-san, Thank you for taking your time to share your valuable comment regarding to your stay with us. We are glad to know that you enjoyed our spacious room as well as your food and beverage experiences. Whilst we continually strive for Operational Excellence, we are sorry to hear that you felt uncomfortable while having breakfast. Your comment about... More 

Freeport, New York
Level Contributor
159 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 stars Reviewed April 26, 2013

The Sheraton is a very attractive hotel 23 story hotel in the heart of Saigon and within walking distance to everything from museums to shopping. The hotel has a lot going for it - great comfortable lobby with a place to sit comfortably and have drinks, a roof bar which gives you a spectacular view of the lights of Saigon... More 

Helpful?
Thank cjvagabond
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear cjvagabond, Thank you for staying with us and sharing your wonderful comments. We are so thrilled to hear that you liked our location, spacious room as well as enjoyed many of our food and beverage experience at Sheraton Saigon Hotel & Towers. Once again, thank you for your positive feedback and we hope you will choose us again if... More 

Neutral Bay, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 25, 2013 via mobile

We didn't get off to a very good start, after an opulent foyer, the checkin staff came across alouf and just wanted to sell us a room upgrade for $88/night extra. We didn't feel it was worth it since we would be out on tours most of the time and not in the room much. We couldn't stay in the... More 

Helpful?
1 Thank Joan H
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Joan H, Thank you for sharing your valuable feedback Whilst we continually strive for Operational Excellence, we are sorry to hear that you felt uncomfortable while checking-in at the hotel. Your comment about the service and the room condition has been addressed to our management team and it will be improved through our ongoing quality training. Once again, thank... More 

Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 25, 2013 via mobile

The staff were excellent in looking after you from the time you arrive to you leave the hotel. As a Starwood preferred guest we were offered an upgrade for free, since they were full those days and needed the standard room. The Assistant Front Office Manager Ms.Thuc Le took the time to show us the room we were upgraded to.... More 

Helpful?
Thank Umanad
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Umanad, Thank you for staying with us and sharing your outstanding feedback about our hotel. We are so thrilled to hear how much you enjoyed your stay experience at Sheraton Saigon Hotel & Towers. We pride ourselves in delivering outstanding service and we have shared this wonderful comment to our associates. Look forward to welcoming you back to Sheraton... More 

Dubai, United Arab Emirates
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 24, 2013

One of the best locations in Saigon district 1. Great hotel atmosphere for leisure and business traveller alike. Try to stay in Tower room for very spacious well appointed rooms. Business lounge is excellent with great service throughout the day. Internet is fast and convenient for users with multidevices.

Helpful?
Thank Yoeri_TigerTMS
Vancouver, Canada
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 24, 2013

Stayed here for 2 nights after our cruise down the Mekong River. Upon Check in (which we were very early), we were offered an upgrade for $45 a night to a club level room. If offered this - Do it! Included a beautifully appointed one bedroom suite with walk in closet dressing room, free breakfast, complimentary happy hour in the... More 

Helpful?
Thank smyzzz
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

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Halmstad
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed April 23, 2013

Stayed 2 nights here and was very happy that we choose this hotel. Lobby, room and gym had good standard. Extra plus for the "massage shower". No problem what so ever, from the Concierge to the housekeeping everything run smoothly.

Helpful?
Thank FredrikHalmstad
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear FredilJalmstad, Thank you for choosing us and sharing your great comment. We are very delighted to hear you enjoyed your experience at Sheraton Saigon Hotel & Towers in term of hotel facilities as well as the service that we offered. We will share your wonderful feedback with all of our associates who look forward to welcoming you back again... More 

Sydney, Australia
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed April 23, 2013

The hotel was great in many ways - service was faultless, food was great, everything was clean and tidy and I even got upgraded to a suite with free wifi, but somehow it was all a very dull experience. Not the hotels fault at all, its just that it could have been anywhere in the world and didn't feel like... More 

Helpful?
Thank CornwallS
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear CornwallS, Thank you for staying with us and sharing your valuable comment. We sincerely appreciate your feedback with regards to the service that we delivered during your stay with us. We hope to see you again soon. Best regards, Black Corina Director of Sales and Marketing. More 

Tarlac,Philippines
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed April 19, 2013

The front desk lady upgraded my room and gave me complimentary wifi in my room.wow,I was really amazed and happy.location is ideal,it's in the central district and there is a nearby shopping market which they call Ben Thanh market and Saigon square. It's relatively safe for tourists.

Helpful?
2 Thank iamatarlaquena
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear iamatarlaquena, Thank you for choosing us and sharing your valuable comment. We are delighted to hear that you were really happy with your stay at Sheraton Saigon. We appreciate your positive feedback about the hotel in terms of hotel location and service quality. When next your travel plans bring you back to Ho Chi Minh City, we trust you... More 

Shoreham by Sea
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 19, 2013

We too were on an AMA waterways tour and as we arrived at 10am well before the rooms were ready we were offered an upgrade at minimal cost to a huge suite in the tower. The suite was superb but the A/C wasn't working properly - 25 degrees minimum! After the engineers had tried and failed to put it right,... More 

Helpful?
1 Thank Rabbit00
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

More 

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