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Sheraton Saigon Hotel & Towers

5.0 of 5 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
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Sheraton Saigon Hotel & Towers
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Sheraton Saigon Hotel & Towers
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1,221 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Sheraton Saigon Hotel & Towers
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Worongary, Australia
Top Contributor
149 reviews 149 reviews
76 hotel reviews
171 helpful votes 171 helpful votes
4 of 5 stars Reviewed March 14, 2012

Apart from the initial check-in which was fairly slow as it was very busy, we really enjoyed our 3-night stay here, the start of our small group Indochina tour. No doubt as a result, we had a basic room, but absolutely no complaints - we overlooked the pool area which we also found to be quite pleasant. Comfy bed. Polite,... More 

Was this review helpful? Yes 1
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear HappyTravelsQld, Thank you for sharing your valuable comment on your stay with us. We are delighted that you had such an enjoyable stay at our hotel and that you had the opportunity to experience so many of our great food and beverage experiences. In particular your comment about the great service and helpfulness from all of our associates. Again,... More 

Los Angeles, California
1 review
2 of 5 stars Reviewed March 11, 2012

Got a crummy room using cash and points stay. Rooms look worn and needs upgrading. Unless you are gold or platinum member they don't give you the service or better rooms as a SPG member. I will stay at Intercontinental the next time.

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear David J, Thank you for your valuable comment we are concerned to hear that we failed to meet your expectations. Whilst we continually strive for Operational Excellence, I am sorry for not meeting your expectations. I have noted your comments regarding the condition of your room and rest assured, I have raised this issue with our Housekeeping team and... More 

melbourne
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 6, 2012

stayed for 2 nights before apt tour hotel foyer was very lavish but rooms need updating although clean and a good size. This hotel seems to cater for large groups so quite busy around reception area , pool area looks old and needs a facelift. If you are travelling as a couple stay in the Caravelle which is next door.

Was this review helpful? Yes 1
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Jane D, Thank you for staying at Sheraton Saigon Hotel and Towers and sharing your experience. I have noted your comments regarding the updating of rooms and rest assured, I have raised these issues with our Management Team and we will continue address them through our ongoing quality training and maintenance programs. When next your travel plans bring you... More 

Leicester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 3, 2012

Stayed at the Sheraton for four nights from 14th February and could not fault any areas of the hotel that we used. We had a standard double room on the ninth floor overlooking the swimming pool, the huge bed was extremely comfortable and I can honestly say that it was some of the best nights sleep in a hotel I... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear mrsking001, Thank you for sharing your valuable comment on your stay with us. We are delighted to hear that we were able to provide such outstanding service and that you enjoyed the hotel facilities. We are very happy to hear how much you enjoyed the Sheraton Sweet Sleeper Bed and that you rated it as the best night’s sleep... More 

Rockhampton, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 29, 2012

Stayed 13/02/2012 - 19/02/2012. Room 1417 - Stayed with my wife and some friends for a conference which was held on level 3 in awesome facilities. Staff were very friendly and the location was awesome. We easily walked to tailors, Lemongrass restaurant, jewellers and the Ben Than markets (about 15min). Like all hotels, the laundry service is expensive (about $6AUD... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Andrew T, Thank you for sharing your experience with us. We are delighted that you had such an enjoyable stay at our hotel and that you had the opportunity to experience so many of our great food and beverage experiences. We pride ourselves on offering a great variety of cuisine and something that is sure to temp every pallet.... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 28, 2012

We were three adults in two rooms. A Grand Tower (corner) Suite and a Grand Tower Studio. Both on the 24th floor. We stayed for 10 nights. It was the fourth visit during three years. The staff a the 5th floor (reception and lounge), of which some immediately recognized us and informed the rest, was extremely friendly and polite, and... More 

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SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear ErikLondon, Thank you for sharing your valuable feedback. We are pleased to hear that you had another successful experience at the Sheraton Saigon Hotel and Towers. We sincerely appreciate your loyalty in choosing to stay with us each time you have visited Ho Chi Minh City. We are very committed to providing the highest quality of service and accommodation... More 

Michigan
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 26, 2012

Enjoyed my stay for business at this hotel. Room I had was not in updated section and was a bit dated but definitely adequate for even frequent biz travellers. Service by staff was always top notch - consistently very friendly and helpful. Centralized location allows great access by foot to many restaurants and shopping.

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear stuck-in-detroit, Thank you for spending your time to post the comment with us. We were delighted to hear of your experience as a corporate guest in our hotel tower. In particular your comment about the great service and helpfulness from all of our associates. We hope that if your travels bring you back to Ho Chi Minh City for... More 

Seattle
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 23, 2012

We stayed at the Sheraton for four days three nights. There is crazy traffic in HCMC, with that being said It is in a great location. You can walk everywhere. We ate in the hotel one night, it was pretty good. The hotel itself is really smoky so I preferred to get out of the hotel. Our room was fine.... More 

Was this review helpful? Yes 3
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear PrincessBeach, Thank you for sharing your feedback with us. That’s great to know that you and your husband were enjoyed the stay at Sheraton Saigon Hotel and Towers as well as liked Vietnamese restaurants in Ho Chi Minh City. We also have popular Vietnamese foods which is available at Mojo Café for your better experiences next time. We hope... More 

McKinney, Texas
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 20, 2012

First, you can't beat the location. A stone's throw from Saigon's main historical attractions, the Sheraton Saigon is conveniently located from anywhere you'll want to go in the city. The guest lounge area on the 5th floor is amazing, too. A fantastic breakfast awaits you every morning, as well as a great cocktail and hors d'oeuvres offering every evening. The... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Vegasadventurer, Thank you for taking the time to post your comments regarding your stay. We are please to hear that you found the Sheraton Saigon Hotel & Towers in a good location and enjoyed our great breakfast every morning. We would like to inform you that we have our transportation service at Concierge counter where are located right at... More 

Hanoi, Vietnam
Contributor
20 reviews 20 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 20, 2012

Just stayed here for the 3rd time in a few months. I absolutely love the Sheraton Saigon because of the staff and wonderful customer service. I have never been disappointed. The staff goes above and beyond to ensure your visit is perfect. The location of this hotel is in the middle of the best shopping, dining, and entertainment area of... More 

Was this review helpful? Yes
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Hotel Summarization (Beta)

What travelers say

  • Grand Tower(9)
  • Very good(9)
  • Club lounge(6)
  • Great location(4)

Additional Information about Sheraton Saigon Hotel & Towers

Address: 88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Saigon Hotel & Towers 5*
Number of rooms: 470
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Also Known As:
Sheraton Saigon Hotel And Towers
Sheraton Ho Chi Minh City
Ho Chi Minh City Sheraton
Hotel Style:
#2 Casino Hotel in Ho Chi Minh City
#10 Spa Hotel in Ho Chi Minh City
#12 Romantic Hotel in Ho Chi Minh City
#13 Family Hotel in Ho Chi Minh City
#15 Luxury Hotel in Ho Chi Minh City
#18 Business Hotel in Ho Chi Minh City

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