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Sheraton Saigon Hotel & Towers

Certificate of Excellence
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
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Best prices for: 1 room 1 guest
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What travelers say:
Very good
(7)
Grand Tower
(6)
Club lounge
(3)
Sheraton Saigon Hotel & Towers
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Sheraton Saigon Hotel & Towers
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1,272 reviews from our community

Traveler rating
    615
    477
    128
    37
    15
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184
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362
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1272)
  • Mar-May only
    (342)
  • Jun-Aug only
    (265)
  • Sep-Nov only
    (306)
  • Dec-Feb only
    (359)
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There are newer reviews for Sheraton Saigon Hotel & Towers
See the most recent reviews
Chennai (Madras), India
Top Contributor
266 reviews 266 reviews
44 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed September 25, 2012

The hotel is located in the centre of a shopping district, surrounded by great art galleries, boutiques, restaurants and the Market. All within walking distance. The rooms are decent and spacious with a great shower.Staff are pleasant and service efficient. The food quality good and with free wifi in the lobby, the lounge there is a popular spot to get... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear fivestarholidays, Thank you for wonderful comments regarding your recent stay at the Hotel. We are delighted to know that you had such enjoyable stay with us in terms of service quality, accommodation and great food. Rest assured, we will share this comment and praise to our Associates to let them know that their efforts have been recognized by our... More 

Petaling Jaya, Malaysia
Top Contributor
58 reviews 58 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 21, 2012

The hotel impressed me upon they niceness of the hotel. It certainly did not fail to amaze me. The hotel had decoration that was in line with the moon cake festival which was nice. On top of that, they had a space where there are computers for people surf the net, work or do anything.

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Tr1x1eNg, Thank you very much for your kind comments, which have been shared with the entire team. Believe me, positive comments such as yours help to maintain and improve performance in a large hotel such as ours. We look forward to welcoming you back at a future date. Best regards, Corina Black Director of Sales and Marketing More 

San Francisco, CA
Top Contributor
57 reviews 57 reviews
50 hotel reviews
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed September 20, 2012

I recently returned from a six night stay at the Sheraton Towers, and I must say I really loved this hotel. This was my first visit to Saigon (and hopefully not my last!), and while there seem to be plenty of great hotel options, I wouldn't even consider staying anywhere else after staying here. I stayed in the Grand Tower,... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear p_sf, Thank you for these very warm and positive comments about the rooms and service at Sheraton Saigon. It gives us great pleasure to hear that you had such a wonderful stay with us. At Sheraton Saigon we make service our number one priority and trust that this is what distinguishes us from many other hotels. We look forward... More 

Geneva, Switzerland
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 19, 2012

I recently delivered a training program at this hotel and stayed there for 5 nights. The hotel staff are very responsive to any request you have. They also follow-up after providing advice to see if it worked for you. The concierge staff were always helpful in providing directions. The facilities are top notch including the pool, fitness center, and conference... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear atime4pleasure, We were delighted to hear that you had such a great stay with us at Sheraton Saigon Hotel & Towers. It was especially nice to hear about your positive interactions with our service associates and, in particular, with our very helpful concierge team. We are glad that you enjoyed the hotel's facilities. Thank you for recommending us and... More 

Ohiopyle, Pennsylvania
1 review
2 of 5 stars Reviewed September 19, 2012

Pretty expensive for the quality of service you expect from a Sheraton. We stayed two nights and we found our room outdated and even that old rotten smell we noticed in some public areas as in the corridor of our floor and the way up to the bar on the 23 floor. Breakfast display is ok but nothing spectacular and... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Katryn S, Thank you for your comments. Rest assured, we are very concerned that, on this occasion, we failed to meet your expectations. We have noted your concerns regarding the condition of your room and raised the issue with housekeeping as well as those responsible for the ongoing maintenance program. At Sheraton Saigon we are constantly updating and maintaining... More 

Yankton, South Dakota
Top Contributor
61 reviews 61 reviews
35 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed September 18, 2012

Good location and friendly staff. My club king room was spacious, clean and provided a great work space with the right tech hookups. The multi-cultural breakfast buffet is as good as anywhere I have stayed. The hotel is a nice retreat in a very diverse neighborhood which ranges from upscale Bitexco Financial Tower to some very rough properties. I would... More 

Was this review helpful? Yes
SheratonSaigon H, Director of Sales at Sheraton Saigon Hotel & Towers, responded to this review

Dear Tazmansd, It was a pleasure to hear that you had an enjoyable stay with us recently. We greatly appreciate your recognition to the effort that our associates extended in making your stay as comfortable as possible. Thank you again for your valued feedback, and we look forward to welcoming you back at our hotel. Best regards, Corina Black Director... More 

JasmineHolidays
Top Contributor
73 reviews 73 reviews
47 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed September 14, 2012

Sorry - want to be as positive as I can - so here are the positives. Location is fabulous - right in the heart of things - couldn't really be better. Staff seem very pleasant and helpful. They did check me in to an occupied room which had the potential for embarassment but was dealt with swiftly, so no problems.... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear JasmineHolidays, Thank you for taking time to post valuable comments with us. We appreciate your positive comments regarding our location and the services you received while you were here. Whilst we continually strive for Operational Excellence, we are sorry for not meeting your expectations. We have noted your comments regarding the condition of hotel facilities and rest assured, we... More 

Top Contributor
61 reviews 61 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 10, 2012 via mobile

Good variety of breakfast including Vietnamese food. Restaurant is very good for dinner. Great food and good flavor. Room is nice and clean. Night music at the lobby is superb. We had a great time. Staffs are well trained.

Was this review helpful? Yes
SheratonSaigon H, Director of Sales at Sheraton Saigon Hotel & Towers, responded to this review

Dear Aamilie, Thank you very much for your valuable comment, which have been shared to the team. Your compliment motivates us keep maintaining and improving services further in future. We are more than delighted to welcome you back again and again. Best regards, Corina Black Director of Sales & Marketing More 

Singapore
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 7, 2012

We stayed here for 3 nights. All the staff were helpful and speaks good English. The rooms were clean and housekeeping staff made the room neatly. The hotel is close to the opera house and a few malls within walking distance. Highly recommended for families.

Was this review helpful? Yes
SheratonSaigon H, Director of Sales at Sheraton Saigon Hotel & Towers, responded to this review

Dear Waifamily, Thank you for sharing your experience with StarCity Saigon Hotel. It was a pleasure serving you during your visit to Ho Chi Minh City. The management and staff of Sheraton Saigon Hotel & Towers were pleased to read your comment with our aim to offer utmost comfort to our guests. Again, thank you for recommending us and we... More 

Brooklyn, NY
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 5, 2012

My second time staying at the Sheraton Saigon and it did not disappoint. Great view of the city at the roof top bar. Free wifi and computers at the lobby to chat with love ones at home. Just bring bug spray, mosquitos frequent the lobby just as much as the guest. The free botteld water in the room was a... More 

Was this review helpful? Yes 3
SheratonSaigon H, Director of Sales at Sheraton Saigon Hotel & Towers, responded to this review

Dear Cra8zy, Thank you for your detailed review following your recent stay with Sheraton Saigon and for your positive comments about the hotel, in particular our great location. We were delighted to read about all your experiences in this fascinating city and to have you share some of your great travel tips for our future guests. We look forward to... More 

Hotel Review Summarization

What travelers say

  • Very good(7)
  • Grand Tower(6)
  • Club lounge(3)
Questions? Get answers from hotel staff and past guests. Ask a question

604 photos of this hotel

Traveler photos: See what travelers like you saw

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Room/suite (110)
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Business center/function rooms (6)
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Hotel & grounds (97)
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View from room (53)
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Dining (46)
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Pool/beach area (25)
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Family/play areas (1)
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Bathroom (33)
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Other (195)

Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Family/play areas (5)
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Hotel & grounds (6)
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Business center/function rooms (5)
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Dining (6)
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Room/suite (10)
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Bathroom (2)
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Other (2)
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