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Sheraton Saigon Hotel & Towers

Certificate of Excellence
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
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Best prices for: 1 room 1 guest
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Sheraton Saigon Hotel & Towers
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Sheraton Saigon Hotel & Towers
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1,306 reviews from our community

Traveler rating
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    492
    131
    37
    15
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1306)
  • Mar-May only
    (376)
  • Jun-Aug only
    (265)
  • Sep-Nov only
    (306)
  • Dec-Feb only
    (359)
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There are newer reviews for Sheraton Saigon Hotel & Towers
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Senior Contributor
27 reviews 27 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 9, 2012

I spent one week there, the staff it is great they supported me and follow up any request. The position of the hotel it is very convenient in downtown, all the places are on walk distance. Room are ok not so new but very spacious and clean. Fitness center great all equipment by technogym last generation. I never eat in... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Claudio S, Thank you for staying with us and sharing your comments. We are glad that you had such an enjoyable time at Sheraton Saigon Hotel & Towers in term of hotel facilities, guest rooms and service quality. We will share your wonderful feedback with all of our associates who look forward to welcoming you back again soon. Yours... More 

Calgary
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 8, 2012

Spent two nights here.....excellent location for shopping ... easy access for walking to many of the markets as well as the sights. Staff were very friendly. Breakfast had a largae variety of choices. Was very clean.

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Northampton, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed November 7, 2012

We stayed here as part of a package booked with APT touring Vietnam & Cambodia. The hotel was excellent is all aspects. Food was varied and so much choice either buffet or freshly cooked. The room was large with all the facilities you would expect from a 5* Uk hotel.

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London, United Kingdom
Top Contributor
168 reviews 168 reviews
76 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed November 6, 2012

I stayed at this hotel first in 2006 when it was very impressive. I booked there again based on the previous experience but was really disappointed. on check-in the sole objective appeared to be to sell upgrades and add-ons which was just irritating. The room was similar to the one previous and ok but I would say no more than... More 

Was this review helpful? Yes 1
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Traveller1824, Thank you very much for taking the time to address your concerns with us regarding your stay at the Hotel. We sincerely appreciate your loyalty in choosing to stay with us. It concerns us greatly that you have left our shores with such a negative impression of our hotel, in particular the type and condition of the room... More 

New York City, New York
Top Contributor
105 reviews 105 reviews
24 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 5, 2012

This is a five star hotel in a relatively poor city, but the hotel is surrounded by upscale local and foreign stores and restaurants. The Chinese restaurant was good and they were able to take care of us despite our arrival near their closing time. Went back the next day. Although we're members of the frequent users group, we did... More 

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Portland, Oregon
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2012

I used to love this hotel. The staff was consistent. The service was excellent. They knew me by name. And for years, they even put me in the same room. What's happened? I had to stay there twice last month. And I do mean "had to." First, when you enter the lobby the place smells. Really bad. It's part cigarettes,... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Scott P, Thank you for staying with us and sharing your comment. We are concerned that we failed to meet your expectations. Whilst we continually strive for Operational Excellence, we are sorry for not meeting your expectations. We have noted your comments regarding the cigarettes smell in the Hotel lobby as well as the noise that affected your stay... More 

Minato, Japan
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 4, 2012

We stayed in a 9th floor room in the grand tower with access to the grand tower lounge. The rooms are very good. We were on holiday but many business types there as well. The pool and gym are very functional. All internet, pool, gym, breakfast and evening drinks with food are included. The hotel is in easy walking distance... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Tokyo, Thank you for choosing us and sharing your great comments. We are happy to hear that you had such a wonderful experience at Sheraton Saigon. In particular your comment about the location, hotel facilities as well as service we offered. We are very committed to providing the highest quality of service and accommodation to each and every one... More 

Chatham, United Kingdom
Top Contributor
80 reviews 80 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 30, 2012

We have now stayed here on two occasions and on both instances it has been excellant. Service is good, staff are friendly and helpful, it has a great lounge area. the location is good if you want to step out and do some shopping.

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Sydney, Australia
Top Contributor
120 reviews 120 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed October 29, 2012 via mobile

I got a room on 24th floor which is embarrassingly huge and a great view of the river. Very comfortable bed, great water pressure - I'd change nothing! Great breakfast buffet and nice (albeit a bit small) pool. Elevators are a bit slow (2 for 24 floors is probably not enough) but I'm really being picky, this hotel is great.

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Island of Malta, Malta
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 29, 2012

My wife and I ate in the Saigon Cafe in the Sheraton Hotel on her birthday as it had a seafood buffet. Unbelievable quality and range of seafood from tiger prawns to oysters to name but 50 dishes and unlimited wine. My favourite was a prawn wrapped in noodles and deep fried. We had tried several places to eat in... More 

Was this review helpful? Yes
SheratonSaigon H, online marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Tulcea, Thank you for sharing your great comments. We are very glad to hear that you enjoyed our seafood buffet at Saigon Café and sincerely appreciate your wonderful feedback. We look forward to sharing your comments among our Food and Beverage team members. Once again, thank you for sharing your dining experience. We look forward to serving you next.... More 

Hotel Review Summarization

What travelers say

  • Grand Tower(6)
  • Very good(6)
  • Club lounge(3)
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