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Sheraton Saigon Hotel & Towers

Certificate of Excellence
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
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Sheraton Saigon Hotel & Towers
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Sheraton Saigon Hotel & Towers
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1,355 Reviews from our TripAdvisor Community

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Traveler rating
    655
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1355)
  • Mar-May only
    (379)
  • Jun-Aug only
    (311)
  • Sep-Nov only
    (306)
  • Dec-Feb only
    (359)
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There are newer reviews for Sheraton Saigon Hotel & Towers
See the most recent reviews
Tasmania, Australia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second visit here. It was great to see the hotel just as wonderful as last time. Our room had a great view of the city. We could see the Skydeck towering over the buildings nearby. All facilities here are top class and the staff left nothing undone. They were extremely courteous and had great english. Meals were... More 

Was this review helpful? Yes 1
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Sharhar, Thanks so much for choosing to stay with us again and I'm glad your second stay was just as good as your first.Thanks also for recommending us to others and I hope we'll see you again soon. Stay connected, Trixie Scully Director of Sales & Marketing More 

Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton in HCM City was in a good location right in the middle of the city. The staff where awesome and even told us about a dodgy taxi we first rolled up in and recommended us the correct company to use. The lobby was awesome and the rooms where nice. The pool was good and staff where quick on... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Simon M, Thanks for choosing Sheraton Saigon, and for sharing this review of your stay. I'm really pleased you enjoyed yourself. Warm regards, Trixie Scully Director of Sales & Marketing More 

Melbourne, Australia
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Vietnam is a busy city and the Sheraton sits amid the hustle and bustle without the stress. Local flavour is abundant as you enter the foyer, from the trio of musicians playing to welcome you to the friendly front desk staff. I stayed at the Sheraton while in transit on business and it was a great start to the trip.... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Blankets, It's great to see that you enjoyed your overall stay with us and we look forward to welcoming you back again soon. Complimentary WIFI is available to Starwood Preferred Guest (SPG) members who book through SPG.com or any of our Starwood websites and membership is free. I hope next time you stay at one of our hotels or... More 

Tel Aviv, Israel
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As part of our honeymoon we decided to splash out and stay one night in the Sheraton. Throughout our trip we had stayed in 3* hotels and were given an amazing welcome every time with flowers, upgrades, and even just "happy honeymoon". When arriving at the Sheraton, our welcome was that there were no more non smoking rooms and rude... More 

Was this review helpful? Yes 3
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Sivan M, Thank you very much for taking the time to address your concerns regarding your recent stay at the Hotel. I'm so sorry you were left with a negative impression of our Hotel, especially your experience with the room assignment during check in and service you received from our associates. Whilst we strive to deliver operational excellence I... More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
143 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed here for 2 nights during a recent business trip to Saigon. The location of the hotel is good as is in the case of most hotels that are in District 1. There are ample restaurants, shopping and the Opera house all located within the vicinity of the hotel. The street shops or bargain market known as Ben... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear LiveNLetLive, Many thanks for sharing this review of Sheraton Saigon. I'm glad you had a good stay and that you were here during SPG week, when we celebrated our loyalty program with refreshments in the Lobby each evening. We look forward to your next visit. Warm regards, Trixie Scully Director of Sales & Marketing More 

Brisbane, Australia
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Typical Sheraton but pretty bland compared to the hotels we stayed at in Hanoi, Hoi An and Hue. Nothing cheap here because you are in Vietnam. Everything is at western prices. No free Wifi in the room. You have to go to the lobby. Good sized room in which everything works. Fortunately they don't scrimp on the air conditioning. Typical... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Peter K, Thanks for sharing your review. We do appreciate your feedback, especially about our breakfast and will certainly investigate how we can improve our offering to be more in line with those hotels and resorts in the North. With regards to internet access, we do offer complimentary WIFI to our Starwood Preferred Guest (SPG) members who book through... More 

California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This beautiful hotel is in the heart of the city. Close to world class shopping and nightlife. Our family love the large spacious rooms on the club floor. Club room was perfect for a quick snack or drink. Very good quality of food. Great staff and everything was clean and well maintained. I highly recommend this beautiful hotel. Great breakfast... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear vacationsamust, Many thanks for letting us know you had such a great stay at Sheraton Saigon. We all look forward to your next visit. Stay connected, Trixie Scully Director of Sales & Marketing. More 

Australind, Australia
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A family leisure tour to Ho Chi Minh City spent 5 days 4 nights at Sheraton. Why do we select this hotel ? 1. Close to sight seeing spots Saigon Opera house (8 mins) Notre Dame Cathedral (9 mins) War Remnants Museum (13 mins) Lots of good restaurants around 2. Experience local shopping Vincom Centre (6 mins) Parkson (4 mins)... More 

Was this review helpful? Yes 1
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Ladytraveljournal, Thanks so much for sharing this detailed review of your stay at Sheraton Saigon. We're delighted that you enjoyed your visit to Ho Chi Minh City so much and glad that we were able to help you sort out those SPG issues. Looking forward to your next trip! Warm regards, Trixie Scully Director of Sales & Marketing More 

Colombo, Sri Lanka
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I'm not sure why anyone would pay the crazy prices these rooms cost. The hotel is in a good location yes, but there are many better options close by. The rooms are old and look tired. It's really not worth the money you pay. Stay elsewhere for better value

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Shalla, Thank you for taking to time to share your comments. I'm very sorry that on this occasion we failed to meet your expectations and you were disappointed by your room. I do however hope that you enjoyed your stay in Ho Chi Minh City. Next time you plan to visit, you might like to consider our Grand Tower... More 

Singapore, Singapore
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Great hotel with beautiful design and room decoration. Love the gorgeous view from roof top restaurant in the evening while having delicious dinner. The staffs are friendly and effective attending requests. Recommended for business trips as well as local city tours.

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear MacPanda86, Many thanks for selecting Sheraton Saigon and for letting us know you enjoyed your overall stay. I have passed you kind remarks about Level 23 Signature Restaurant on to the team and we all hope to welcome you back again soon. Stay connected, Trixie Scully Director of Sales & Marketing More 

Hotel Review Summarization

What travelers say

  • Grand Tower(6)
  • Very good(6)
  • Club lounge(3)
Questions? Get answers from hotel staff and past guests. Ask a question

669 photos of this hotel

Traveler photos: See what travelers like you saw

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Room/suite (132)
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Hotel & grounds (106)
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Pool/beach area (25)
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Management photos: Courtesy of the property manager

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Hotel & grounds (6)
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Business center/function rooms (5)
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Dining (6)
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Room/suite (10)
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Bathroom (2)
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Other (2)
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