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Sheraton Saigon Hotel & Towers

Certificate of Excellence
88 Dong Khoi Street | District 1, Ho Chi Minh City, Vietnam
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Sheraton Saigon Hotel & Towers
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Sheraton Saigon Hotel & Towers
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1,240 reviews from our community

Traveler rating
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    128
    37
    15
See reviews for
181
395
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Had a very enjoyable stay at this property. Tried to enjoy as much of the amenities we could during our stay and certainly did not find the hotel lacking. Staff were always accommodating, friendly and helpful. Hotel is very central and this was one of he reasons for choosing this hotel. Will be returning in the near future and look... More 

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Oslo, Norway
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Hotel is at a great location in district 1 with most of the touristy stuff within walking distance. The rooms are spacious and the staff made a great effort preparing a honeymoon surprise for us. Charging 18$/day for Wifi in the room is a no-go these days, better buy a local sim and enjoy unlimited internet for 4$/a month.... More 

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Dallas, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Loved my experience last week in Saigon .....topping of the experience was the Sheraton Saigon service and staff.....front desk accommodated late check out and added time for late work space, the gym was dynamite as was its staff.....clean and friendly Location is stellar to all top line local restaurants BEST is the service.....top shelf is the Grand Tower lounge....thank you... More 

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

During my short 1 night stay in Sheraton Saigon, I managed to lose my iPhone and iPad on two separate occasions and in vastly different circumstances. If it were not for the amazing, generous and honest staff at Sheraton, I would never have seen my devices again. Hours upon arrival, my phone was snatched from my hands by a motorcycle... More 

Was this review helpful? Yes 2
Neuilly sur Seine
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I love the city of Saigon and I love even more the Sheraton in Saigon. You won't find better service anywhere. If you can, book a club room and enjoy the views of the city while you relax there. The rooms are large and very comfortable even though they need a facelift. The wifi is free if you are an... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Petite-souris, Thank you so much to choosing to stay with us and for sharing this wonderful review of your experience. We all look forward to your next visit. Stay connected Trixie Scully Director of Sales & Marketing. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

Hotel is in an amazing location in Siagon District 1, with quick access to the major sites and shopping. The hotel is very well-appointed and clean compared to other SPG properties in Southeast Asia. Most importantly, the service is peerless. Specifically, Mr. Dinh in the Platinum Lounge really made the stay amazing. He was knowledgeable, courteous, but most importantly, a... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Vikram, Thanks for sharing your review and for highlighting the excellent service you received from Mr Dinh. We are very proud of him. Stay connected, Trixie Scully Director of Sales & Marketing. More 

Surrey
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just spent 3 days /2nights at the Sheraton Saigon. In a busy bustling city, this is exactly the place you wish to return to after a day of sightseeing. Beautiful rooms, all facilities, and spotless . One is spoilt for choice at breakfast there is just so much variation -from Asian to Western culinary choices. The hotel is... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Headstart, Many thanks for staying with us and I'm delighted that your enjoyed your visit to Saigon. I do hope we will see you again. Stay connected, Trixie Scully Director of Sales & Marketing. More 

Worcester
Top Contributor
81 reviews 81 reviews
39 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

Pleased with the central location, speed of arrival from airport (get a vina sun taxi outside the terminal, only 130k dong door to door including airport surcharge) & warm welcome. My husbands birthday, despite advance notice, had no bearing on the room given (it did in bangkok) and instead we were keenly encouraged to pay for an upgrade. We declined.... More 

Was this review helpful? Yes
Sheraton Saigon H, Director of Sales and Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Lynsey13, Many thanks for choosing to stay at Sheraton Saigon. I'm glad you were happy with your overall stay and were able to take advantage of our very central location. We do offer complimentary internet to our SPG members who book through SPG and Starwood websites or the SPG app. Hopefully you will be able to take advantage of... More 

Glasgow, Scotland, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent two nights staying at this hotel before embarking on a river cruise. Our bedroom was spacious, well-designed and comfortable, but I was glad not to be spending longer there as it overlooked the works for the new underground system and the noise of the pile-driver (that's what it sounded like) went on all night, perfectly audible despite double-glazing.... More 

Was this review helpful? Yes 1
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Christine M, It's nice to hear that you enjoyed your overall stay but I'm so sorry you were disturbed by the construction work outside the hotel It should not continue through the night and I do sincerely apologize. I do hope you enjoyed the rest of your time in Vietnam. Stay connected, Trixie Scully Director of Sales & Marketing. More 

Dubai, Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

#1. Had planned to stay here for 8 days. Got a price of about $200/night including breakfast buffet. This was about the same price I paid last year for the Intercontinental. However, when checking in, I was told there would be an $18 dollar charge for having internet in my room. What??? In 3 days, that equals what I pay... More 

Was this review helpful? Yes 2
Sheraton Saigon H, Director of Sales & Marketing at Sheraton Saigon Hotel & Towers, responded to this review

Dear Patrick L, I'm very sorry you were disappointed by your stay at Sheraton Saigon. We do have rates available that include internet, and we also offer complimentary internet to our Starwood Preferred Guest (SPG) members who book through SPG and Starwood websites or the SPG app. Membership is free and I hope that next time you stay in a... More 

Hotel Review Summarization

What travelers say

  • Grand Tower(9)
  • Very good(8)
  • Club lounge(6)
  • Great location(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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