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Grand Hotel Saigon

Certificate of Excellence
8 Dong Khoi St., Ben Nghe Ward, Dist 1, Ho Chi Minh City, Vietnam
Hotel amenities
Grand Hotel Saigon
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Ranked #52 of 382 Hotels in Ho Chi Minh City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Jimmy L
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1,200 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
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Senior Contributor
23 reviews 23 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The name sums it up really, Grand. Had 2 stays here whilst in Vietnam. There are two sides to this hotel and we stayed in both. The ancient and the luxury. Ancient rooms are in a French boutique style. Not very big bit very plush and comfortable, Luxury side has many more floors and rooms are little larger. Modern feels... More 

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Senior Contributor
23 reviews 23 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There is this hotel at the center of Ho-chi-min. Therefore it's convenient for sightseeing, shopping and the one which has a meal. The equipment in a hotel is clean. There is a pool in a courtyard in a hotel. I'll suggest that you spend the hot weather daytime at a pool. There is always a guard at the entrance of... More 

Was this review helpful? Yes 1
Perth
Top Contributor
61 reviews 61 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed 4 nights at this hotel with Travelmarvel after a cruise down the Mekong river. The hotel is perfectly located on the fringe of all sights and in particular is a stone's throw from the river. Service is okay although they weren't pro-active with drinks or food around the pool and you often had to see somebody out. Likewise... More 

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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

loved this hotel. must get a room in the ancient wing they have balcony's and surround the pool, they are wonderfully refurbished.other people we met were upset they they had requested the luxury wing,

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Nottingham, United Kingdom
Top Contributor
84 reviews 84 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for three nights and chose the hotel for it's excellent location - you can walk to the to Cathedral, post office and opera house easily, there are shops and restaurants right outside the front door and a short walk to the riverside. The hotel is large, there is a marble entrance area - of all the hotels that... More 

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Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Marion D, I was so sorry to read that your stay was less than perfect. When the hotel occupancy is high, we still try to accommodate every Guest is Gold request. Thankfully, a Guest Relations did become available, even though it was obviously after your arrival. Helping customers are our service including and making well when your guide is... More 

Lake Cathie, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

It was a pleasure to stay at the Grand Hotel, Saigon. The breakfast presentation was superb offering a wide selection of both Asian and Western food. The hotel was situated in an area where there were plenty of restaurants available for those wishing to try something different. All the staff that we had dealings with were pleasant and made us... More 

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Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear William M, Wow, what a great review! Thank you so much for taking the time to post your comments on TripAdvisor. Very much appreciated that your comments and tips regarding your recent stay with us. Sounds like you had a great time at the Grand Hotel Saigon and I agree, that our hotel is so close to the main... More 

Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Of all the hotels I stayed across Viet Nam, this is the one that offers the less value for the price. The staff at the reception desk seems that they don't care about the customers. The breakfast buffet is just average nothing remarkable. In general the personnel looked a bit stressed and that's odd because in all the other hotels... More 

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Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel in an excellent location! Large comfortable room and bathroom. Pool area is lovely and a welcome break from the sun and city energy. Staff are efficient but need to remember the most important rule in customer service: a smile!!!!

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Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Krissi B, " Smile on our face " Thank you for the review and recognizing so many positive aspects of your stay. It was a true pleasure to read your kind comments about our staff as we place the utmost importance on our guests ‘satisfaction, we continuously strive to improve our products and services to provide the best guest... More 

Birmingham
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Grand is very grand with huge lobbies of marble and glass in a great location on Dong Khoi Street. The staff were friendly but not particularly welcoming, the word "efficient" comes to mind. There was a mix of holiday makers and business people there and I got he feeling that neither were totally happy sharing a dining room, one... More 

Was this review helpful? Yes 3
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Steve - E - Hewitt, Thank you for taking the time to share your valuable feedback. We are happy to know that overall, you still enjoyed your stay with us here at the Grand Hotel Saigon. Thank you for your endorsement on our Rooftop bar. Be rest assured that your wonderful comments have been shared with all our associates... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great hotel in the middle of HCMC. It's right on Dong Khoi street (attraction in itself) in the "fashionable" distinct 1 (Saigon). It very close to the old post office and the opera. We walked to must things. The hotel has an old (1930) and a new wing, which are beautifully connected. The hotel has a café/restaurant... More 

Was this review helpful? Yes 1
Jacqueline_Ly, Giám đốc quan hệ công chúng at Grand Hotel Saigon, responded to this review

Dear Michael A, Thank you so much for your wonderful comment - reading it is the nicest thing of my day. On behalf of our whole team, I would like to extend my gratitude to you and for particularly highlighting your fantastic experiences at Grand Hotel Saigon. So pleased that you could enjoy our service, valued for money and impeccable... More 

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