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Grand Hotel Saigon

Certificate of Excellence
8 Dong Khoi St., Ben Nghe Ward, Dist 1, Ho Chi Minh City, Vietnam
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Best prices for: 1 room 1 guest
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1,324 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ulverstone, Australia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent three nights at the Grand Hotel enroute to Europe from Australia We had a suite in the Ancient wing ( well worth the extra money) for three of us. Clean, very well appointed and an easy walk to some great markets, restaurants, etc. The staff were very good and helpful ( including with a "nearly lost my passport... More 

Was this review helpful? Yes
South Africa
Level Contributor
169 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I booked a deluxe room Big mistake, tiny room. For $47 a night we upgraded to a suite with two bathrooms and a river view. Worth every cent. The breakfast are very good. Piano player in the lobby, casino on first floor. Lovely swimming pool out of direct afternoon sun Amazing views from 20 th floor bar. Suggest the bar... More 

Was this review helpful? Yes
Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear Desparatehousewif, We were pleased to hear of your positive experience at Grand Hotel Saigon, and will be sure to share your feedback with our entire team. We strive to exceed our guest’s expectations and really appreciate you taking the time to provide such valuable feedback. Best regards, Henry Tran Duty Manager More 

Kuala Lumpur, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here from the 30.6-4.7.15 Overall everything is excellent. Room is spacious, staff are friendly and see to your needs. Good international spread of breakfast buffet. Waiter and waitress helpful. Hotel is walking distance to most malls and tourist destination places too. Just becareful of the toilet. If the floor is wet, it may get very slippery.

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buckinghamshire, UK
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First time in Vietnam, so didn't know quite what to expect. This hotel puts many of the best western city hotels to shame. Very nice little pool in a courtyard, although they could change the pebble surround, which although looks good, is hard on the feet. Room very well furnished with 2 very big beds and nice large bathroom. Roof... More 

Was this review helpful? Yes 1
Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear Paulpompano, Thank you so much for taking the time to share your review with us after your stay with us "Grand Hotel Saigon" recently. Paulpompano, we trust that we can look forward to welcoming you back to the hotel in the future - perhaps for a leisure stay next time! Best Regards, Henry Tran Duty Manager More 

Australia
Level Contributor
8 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We went to the Grand Cafe rooftop restaurant on a friend's recommnendation to celebrate our wedding anniversary. It is expensive ( by Vietnamese standards) and set up to be high class. The staff were very friendly and professional, the view is stunning and we had high hopes of good food. Unfortunately, the food was average at best and almost inedible... More 

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Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear Abycat08, Thank you for taking the time sharing your recent stay with us. I was pleased to read your comment about our staff, however somewhat disappointed that you felt the quality of food at Grand Café during your stay. Rest assured I have spoken with our Food and Beverage Manager to address the matter as a priority to ensure... More 

Melbourne
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

The Grand Hotel is clean and the rooms are comfortable, however it is a good 20 minute walk to the shopping district and Ben Thanh market. Breakfast is good with a vast array of dishes. We stayed on the 14 floor, nice view but the windows had no locks. If you have children suggest you keep a very close eye... More 

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Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear CleoLake, I would like to take this opportunity to thank you for choosing to stay at Grand Hotel Saigon. Your satisfaction is important to us and we will share your feedback to board of directors to improve services better for guests in the future. Thank you for your review and we wish you all the best come with you.... More 

Sydney, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 1 night as a family. A beautiful hotel and great value for money. Rooms were large and comfortable although roll away bed was hard. Pool was refreshing but the surrounding pavers need replacing. Great view of the city and river from roof top bar. Lovely buffet breakfast with good variety. Great location , close to shops and... More 

Was this review helpful? Yes 2
Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear LGray5566, Thank you for providing us with feedback following your recent stay with us. I was delighted to hear of your pleasant stay with us. Your kind comments regarding our property are warmly received and I would be delighted to pass those onto my team. I understand how valuable your time is and I truly appreciate the effort you... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I had many issues with the staff here. When I asked the staff for a car to the airport they refused to help me or reserve me a car. When I asked for directions to a restaurant where I was meeting friends, they gave me the directions so fast I couldn't understand them, and then they walked away from me... More 

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Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear Andrew j, Thank you for taking the time to write about your recent stay with us at Grand Hotel Saigon. I was extreamly disappointed to learn of the poor customer service you received as we place great importance on our guests and always strive to exceed expectations. This is not indicative of the level of service to which we... More 

Emerald, Australia
3 of 5 stars Reviewed 6 days ago NEW

Lovely hotel and in a good location. Pool area extremely disappointing. A dodgy pool surrounding make is unpleasant to enjoy after a hot sweaty day sightseeing. Rooms good, location good, service good.

Was this review helpful? Yes
Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear Chez E, On behalf of our entire team, We are sorry that some of your expectations were not met during your stay. Your satisfaction is important to us and we will share your feedback to board of directors to improve services better for guests in the future. Thank you for your review and we wish you all the best... More 

SG
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Located just 10 minutes from Bitexco tower, this hotel was ideally located! From the moment I stepped into the hotel after late flight, staff were waiting on me hand and foot. They were quick, friendly and very professional. It was my first time in Vietnam and I was so awed by how amazing their hospitality was. The room was for... More 

Was this review helpful? Yes 1
Henry_T1930, Manager at Grand Hotel Saigon, responded to this review

Dear RessaSG , We were pleased to hear of your positive experience at Grand Hotel Saigon, and will be sure to share your feedback with our entire team. We strive to exceed our guest’s expectations and really appreciate you taking the time to provide such valuable feedback. Best regards, Henry Tran Duty Manager More 

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