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Eastin Grand Hotel Saigon

Certificate of Excellence
253 Nguyen Van Troi, Phuong 10 | Phu Nhuan District, Ho Chi Minh City, Vietnam
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Eastin Grand Hotel Saigon
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Eastin Grand Hotel Saigon
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491 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland Region, New Zealand
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for two nights , it was originally booked when it was the Movenpick Hotel. I was dissapointed that they didn't email to advise that there had been a name change as I found out by chance. The chance being an email sent to the 'old' email address wasn't picked up. No auto foward it seems. Pick from the airport... More 

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had 2 nights here as part of the package we bought on luxury escapes. Staff were lovely, we had a complimentary yum cha lunch and was the best dumplings! The bar had good selection of cocktails n stylish. The pool was ok and could be revamped, but still clean and warm. It's a little far from districts but not... More 

Was this review helpful? Yes 2
EastinGrandSaigon, Người quản lý at Eastin Grand Hotel Saigon, responded to this review

Many thanks for your comment. We have relayed your compliments to our staff including the Food & Beverage team. We hope seeing you again in the near future! Markus Schneider - General Manager, Eastin Grand Hotel Saigon More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel, courteous staff. Didn't go above and beyond just did what was expected. Asked for an upgraded room at check in which was fine as I needed 2 cots in the room. Pool nice and complementary massage enjoyable. The restaurant staff were very accommodating with our group of 10 and some very messy toddlers!!

Was this review helpful? Yes
EastinGrandSaigon, Người quản lý at Eastin Grand Hotel Saigon, responded to this review

Thank you very much for your positive remarks. At Eastin Grand Hotel Saigon we keep improving. So next time you stay with us we will make sure to go above and beyond your expectations! Markus Schneider - General Manager, Eastin Grand Hotel Saigon More 

Melbourne, Australia
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

We booked and confirmed on three separate occasions with the Eastin Grand Hotel (Formerly Movinpick) for transfers from the airport to the hotel. When we arrived from Nha Trang we looked for the sign board as they suggest we do in their emails to us but no one was there to collect us. We rang the hotel to see when... More 

Was this review helpful? Yes
EastinGrandSaigon, Người quản lý at Eastin Grand Hotel Saigon, responded to this review

Thank you for taking the time to write an extensive report about your unfortunate stay. We at Eastin Grand Hotel Saigon understand your grievances. What you describe is the exact opposite of what we intend our guests to experience. There is no excuse for what happened to you. We shared your full report with those responsible, and lessons were learned.... More 

Nha Trang, Vietnam
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived after dark so the first rule of thumb is in my opinion instead of haggling etc is BE PICKED UP ON ARRIVAL It saves lots of valuable time and NO STRESS This hotel is used by airline crew which must be of a high standard and service There is a FREE SHUTTLE in operation three times per day.... More 

Was this review helpful? Yes 1
EastinGrandSaigon, Người quản lý at Eastin Grand Hotel Saigon, responded to this review

Thank you for taking the time to write your comments. We are very sorry to hear about your dreadful food experience. Yes, in this tropical climate one has to be careful. And bringing appropriate medicine is good advice. Markus Schneider - General Manager, Eastin Grand Hotel Saigon More 

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Part of the package was that the hotel was to pick us, but didn't arrive. Had to catch a cab and got ripped off. All care to be taken if taking taxi from airport Will write a review after staying our 4 day. Gazza

Was this review helpful? Yes
EastinGrandSaigon, Người quản lý at Eastin Grand Hotel Saigon, responded to this review

Thank you for informing us. So sorry to hear about your misfortune. If being picked up from the airport was part of the package, you should of course be reimbursed for the taxi ride. We wish you a wonderful stay at Eastin Grand Hotel Saigon. Markus Schneider - General Manager, Eastin Grand Hotel Saigon More 

Scotland, UK
Top Contributor
70 reviews 70 reviews
40 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I thought the taxi driver had taken us to the wrong hotel, as we had booked under the old name of Movenpick Hotel. But he was correct. I can only talk about our 1 night stay as we traveled onwards the next day, We could not fault the hotel or the staff who were willing and able to assist you... More 

Was this review helpful? Yes
EastinGrandSaigon, Người quản lý at Eastin Grand Hotel Saigon, responded to this review

Thank you very much for your comments. Pity you only spent one night and missed our breakfast buffet. Make sure next time you will explore the city. Our Eastin Grand Hotel Saigon Front Office colleagues will be most pleased to assist you. Markus Schneider - General Manager, Eastin Grand Hotel Saigon More 

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are just about to check out of this hotel which has now been renamed the Eastin Grand Hotel. This hotel is literally 15 mins from the airport and dependant on what package you choose your car and driver can be waiting for you at arrivals. The whole experience of this hotel for us has been excellent, from the staff,... More 

Was this review helpful? Yes 1
EastinGrandSaigon, Tổng giám đốc at Eastin Grand Hotel Saigon, responded to this review

Many thanks for sharing the review of your stay. It is very much appreciated and encouraging to the whole team. We're delighted that you enjoyed your time in Ho Chi Minh City and hope to see you again. Stay connected with Eastin Saigon! Markus Schneider - General Manager, Eastin Grand Hotel Saigon. More 

Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 19, 2015

This hotel has now been rebranded as the Eastin Grand hotel. From the moment we were met at the airport, we experienced good, consistent service. Check in was quick, our room was clean, pool area very restful..despite the noise of the city. Would recommend.

Was this review helpful? Yes
EastinGrandSaigon, Tổng giám đốc at Eastin Grand Hotel Saigon, responded to this review

We appreciate you taking the time to write a review following your recent visit to Eastin Grand Hotel Saigon. We’re looking forward to welcome you back soon! Markus Schneider - General Manager, Eastin Grand Hotel Saigon More 

Gloucestershire, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

We stayed here for two nights at the start of our visit to Vietnam. The staff here are all very friendly and helpful. The breakfast was very good with loads to choose. Nice swimming pool, ideal for a cool off after a visit in the city! Not much to do outside the hotel, bars, places to visit etc but the... More 

Was this review helpful? Yes 2
EastinGrandSaigon, Giám đốc quan hệ công chúng at Eastin Grand Hotel Saigon, responded to this review

Thank you so much for your wonderful review. We really appreciate your valuable time to share your pleasant experience during your stay at Eastin Grand Hotel Saigon. We have complimentary shuttle bus service to the center daily for our guests, please contact to our Tour desk to book this service in your next stay. We’re looking forward to welcome you... More 

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