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Sofitel Saigon Plaza

Certificate of Excellence
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17 Le Duan Boulevard | District 1, Ho Chi Minh City 7000, Vietnam
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Sofitel Saigon Plaza
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Sofitel Saigon Plaza
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989 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Obviously, Sofitel always look very classy and they build up a upmarket image. But I'd say this one is a bit let me down. As I arrive by bike and look a bit messy, the guy from the front desk is a bit aloof when I check in. And as a member I was took the lounge floor later on,... More 

Was this review helpful? Yes 2
Melbourne, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I have been absolutely staggered to read the recent negative comments about this hotel. My wife and I found both the facility and service to be outstanding. We're at the start of our holiday, incorporating a river cruise into Cambodia (with Viking) and this has been a great way to start.

Was this review helpful? Yes 1
JulienTAV, Manager at Sofitel Saigon Plaza, responded to this review

Dear Guest, It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next... More 

Singapore
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Having stayed in other Sofitel hotels, I had high expectations for our stay. This hotel did not disappoint. Well located and close to many attractions. Approx 15 minute walk to the Notre Dame Cathedral, Post Office building and Reunification Palace. The room itself was very comfortable. Staff was just perfect, they really take care of yourself as a unique customer.

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JulienTAV, Manager at Sofitel Saigon Plaza, responded to this review

Dear Guest, Thank you for your time sharing your experience here on trip Advisor. We are glad you enjoyed your stay with us and we were very pleased to read that we met your expectations and that our Ambassadors gave their best to make your stay as enjoyable as possible. We look forward welcoming you again a near future. Best... More 

Perth
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our recent stay was nothing short of excellent with the very helpful and happy staff who went out of there way to help us. We had a mobile phone stolen from us by a dodgy taxi driver (NB. use only Mailinh and Vinasun taxis, we used a look alike, so be careful). When we advised the staff of this they... More 

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JulienTAV, Manager at Sofitel Saigon Plaza, responded to this review

Dear Guest, Thank you for your time in reviewing your experience of your stay. We are sorry that your mobile phone were stolen and that you couldn't recover it. I am delighted to see that our Ambassadors tried their best to support you in that difficult moment. Regarding the shuttle service, we are only able to provide one way from... More 

fitzsimon1975
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Sofitel Saigon did not meet my very high expectations but I never pay this much for a hotel so my expectations were sky high. Lets get the bad stuff over with and then we can get into all the good things. We paid extra for a club room and I was thrilled when we were put in a room... More 

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This would be my fith or sixth stay at Sofitel Saigon in the last two years. The hotel is still excellent, an oasis of calm and civility in a noisy and busy city. The staff, as always, courteous, friendly and eager to help. The room is made up to perfection each and every day and the breakfast delicious. They are... More 

Was this review helpful? Yes 2
JulienTAV, Manager at Sofitel Saigon Plaza, responded to this review

Dear Guest, Thank you for taking the time sharing your Sofitel Saigon Plaza experience with us.. We are delighted to hear that you enjoyed your stay with us and that you had a magnifique stay. We will definitely share your comments to our team regarding the service at Breakfast as we strive to please our guests with excellent service and... More 

Brisbane, Australia
Top Contributor
169 reviews 169 reviews
69 hotel reviews
145 helpful votes 145 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First impressions are a disaster in this place. The staff member checking us in was super rude. My king room turned out to be a twin, so I was sent to a smoking floor, and finally the king room that had be requested long in advance. This involved 30 minutes on the phone from each of the first two rooms,... More 

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JulienTAV, Manager at Sofitel Saigon Plaza, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Saigon Plaza. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Leeds, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in this hotel for 2 nights of our holiday. It is more of a business hotel than a tourist one but comfortable nonetheless with an impressive looking lobby. Check in was swift and we were shown to our room (superior double). It was a good size and very nicely decorated, the porter showed us how to control the... More 

Was this review helpful? Yes
JulienTAV, Manager at Sofitel Saigon Plaza, responded to this review

Dear Guest, Thank you for taking the time for sharing your experience here on Trip Advisor. We truly appreciate your valuable feedback. We are glad you enjoyed your stay with us and we were very pleased to read that you appreciated the convenient location, the hotel’s service and our roof top Pool. Our ambassadors take real pride in their work... More 

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