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Grand Silverland Hotel & SPA

Certificate of Excellence
4.0 of 5
Hotel website
125-133 Ly Tu Trong Street District 1, Ho Chi Minh City, Vietnam
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Grand Silverland Hotel & SPA
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Ranked #39 of 389 Hotels in Ho Chi Minh City
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Lubo2010
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962 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

If you are looking for something's little more up market but still reasonably priced then this is ideal. All staff very helpful and met you with a smile every time. The pool is on the top of the building and is a good way to chill out even though you are the middle of a very busy city. The room,... More 

Was this review helpful? Yes 1
Abu Dhabi, United Arab Emirates
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I stayed here whilst in transit, and I was disappointed from the offset. When I arrived, my room was not ready, so I went to have lunch at the poolside/roof garden restaurant but was informed it was closed for renovation, which leaves only one restaurant in the hotel. The pool is very small, and not particularly clean - the photos... More 

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Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear Burgerdenc, Thank you for your review which brought me back to April when we were working on the pool area upgrade. I agree that we should inform the guest when we close any facilities. We have set many ways to communicate this to our guest. Please accept my sincere apology for the double charge. We will look at the... More 

2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Just stayed here recently for 2 nights and we wish it had been more. This is a great hotel in a good area near the market. The staff were excellent and facilities first class. Breakfast was by far the best in Vietnam that we experienced, the roof top pool is small but more than adequate. Great value for money, you... More 

Was this review helpful? Yes 1
Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear Mike, It is great to hear that you have enjoyed your time at Grand Silverland Hotel & Spa. I am also pleased to know that you've got a good value for what was paid. If your travel plan brings your back Saigon, we are pleased to welcome you again. Sincerely, Do Xuan Binh General Manager Grand Silverland Hotel and... More 

Nomad in Florence
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have mixed feelings about this hotel. On arrival, we were greeted by some friendly faces who insisted upon taking our bags up to the room for us. The room was nice - pretty spacious (we were in the silver suite) with a lovely large bathroom, and a separate sitting area / study area. The manager had also left us... More 

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Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear dutchie2009, Thank you very much for a very detailed review. We appreciate your positive as well as constructive feedback. I am happy to hear that you are warmly welcomed upon arrival which is very important to make the first impression. However, the second day is not acceptable with the Receptionist attitude. This must be corrected immediately. Thanks for your... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 6 days ago NEW

I spent 5 nights at the Grand Silverland Hotel which was comfortable, but let down by poor service provided by the staff. The room was large, clean and comfortable which was great after a long day out sightseeing. We were also very appreciative of a few nice surprises in our room for our special occasion. Breakfast was nice, and the... More 

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Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear Pat D, Thank you for choosing our grand Silverland during visit Saigon. I am proud to hear your kind words on the Chef at Egg station. He is valuable asset of the Hotel. However, I am disappointed to learn that the service provided by others were not up to your expectation. Please accept my apology for the shortfall service... More 

Stockholm, Sweden
Top Contributor
107 reviews 107 reviews
29 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I had a great stay at this hotel. The room was very modern and clean. The room was facing the street but was soundproofed and had proper blackout curtains, so I wasn't bothered one bit. The bed was very comfortable, so all in all excellent sleep quality. The swimming pool on the roof was a nice touch, and a great... More 

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Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear Nick O, Thank you very much for choosing our hotel during your visit Saigon. I am happy to hear that you have a great stay with lot of positive experience. I also appreciate your kind words on staff who you found professional and friendly. We hope to welcome you back in the near future. Sincerely, Do Xuan Binh General... More 

Canberra, Australia
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is well situated ; close to Ben Thanh Market and all the major museums, galleries etc.Rooms are well maintained and comfortable, the pool area is lovely and the staff are excellent. The free afternoon tea that is provided is a very generous service.I would highly recommend this hotel.

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London, United Kingdom
Senior Contributor
33 reviews 33 reviews
23 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The Grand SIlverland isin a great location right in the centre of the city in District 1. For those who haven't get been Saigon is like no other city, it is lively, vibrant and full of life,but on first encounters can be really scary! First of all try to visit at the end of your trip not the start, you... More 

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Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I'll try to keep this short but there were SO many things that went wrong. - Air conditioning was very poor and panel in the room did nothing. - constantly seeing hookers at the front desk coming in and leaving even though the hotel denies this happening. - construction on the roof (10th floor) so no peace and quiet when... More 

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Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear Jacqui K, Thank you very much for sharing your review. Please accept my sincere apology for such unacceptable shortfall service. With all things wrongly went wrong around, I wished that I was called, then the situation would have changed in a different way. This is big lesson for our staff to learn from. I understand that it is nothing... More 

Singapore, Singapore
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed with a group of friends for 3nights. Upon arrival, we are given welcome drinks. Lobby area pack when we arrived. Service was slow as we have to wait long and was told that one of our rooms was not ready. We booked 3rooms but we were told that we can't get all the rooms at the same level because... More 

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Binh D, General Manager at Grand Silverland Hotel & SPA, responded to this review

Dear LiyanaLivonia, Thank you very much for choosing our Grand Silverland as your accommodation during visit Saigon. I am happy to hear that you had a comfortable stay. I also appreciate your feedback on the check in process and the room assignment. I will pass this information to Front Office Manager for their correction. We hope to have another chance... More 

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