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Hai Long 5 Hotel

Certificate of Excellence
59, Hai Ba Trung Street | Ben Nghe Ward , District 1, Ho Chi Minh City 700000, Vietnam
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1 room 1 guest
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181 Reviews from our TripAdvisor Community

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Traveler rating
    72
    64
    31
    9
    5
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25
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6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (181)
  • Mar-May only
    (60)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (46)
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Atlanta
1 review
5 of 5 stars Reviewed 6 days ago NEW

I have had the opportunity to stay at this hotel twice in the last couple of weeks. The people at this hotel are just amazing. All the employees are excellent. Jenny who is receptionist on the day shift and Anh who works the night shift are outstanding employees. They are always cheerful, friendly and helpful. I would highly recommend this... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for 2 nites and i got amazing memory ....I want to say thank you to Jenny - the best ever receptionist i know ..... They gave me a surprise with lovely honeymoon room... I can't image how they can do it :) . I'm not lie -you can check the pictures below :) The breakfast was good... More 

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Derby, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed for three nights and as soon as we walked in we're warmly welcomed by Jenny and her team. She spoke excellent English and looked after every single request which really helped! The hotel was quite dated but had everything you could need. The shower was okay but a bit old, beds comfy and a big room. The location... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago

Good location and comfortable room. Value for money. But staff need to be more professional. What I encountered was staff was too pushy, always hinting for tips. Also staff did not respect guest privacy and talking to others about guests. They spoke in vietnamese but did not realise that i could understand abit. Very unprofessional. Will not stay again.

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Melbourne, Australia
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 29, 2015

The staff at Hai Long 5 hotel were so friendly and helpful, we couldn't fault the wonderful staff. The room was ok but bed very hard. Shower was terrible, over the bath and almost impossible to use. Room was clean and staff helped with everything we asked for.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 18, 2015

We arrived late night after long day on the road. There was no hot water so we had ice cold shower. When we were finally going to rest I noticed big yellow spots all over the sheets and hair inside the bed!!! Worst experience ever! Disgusting!!!

Was this review helpful? Yes 1
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear Ms, Firstly, thank you very much for choosing our hotel for your stay. Secondly, thanks again for letting us know about the problem with the room and actually we did apology and changed the bed sheet and did whatever at the time you mentioned with hotel staff, we wanted to make sure you have a good sleep after the... More 

1 review
1 of 5 stars Reviewed June 7, 2015

It was clean and reasonable but the staff and wifi service was terrible. Even if we stayed the sweet room for business, we cannot use wifi. Though we went to starbucks to use wifi for a while, they did not solve the problem. They suggested downgrade of our room any other refund of it. We said we will go another... More 

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Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear our guest, Thank you for choosing our hotel. I'm sorry because i was not there, as it was Sunday. so i could not meet up you in person to solve this problem. As I had known the room you were staying has problem with Wifi, so our staff did ask you to change to the same type of room,... More 

Mumbai (Bombay), India
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed May 21, 2015 via mobile

Jenny at the front desk was helpful and spoke good English which was a relief! Room was clean and comfortable Free Wi-Fi is freely available Stingy with drinking water and tea-coffee in room though..for a triple occupancy we got 2x 200ml bottles of water, one coffee n 2 tea sachets? They don't have creamer..easier to come prepared with your own... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear KirtyAnand, thank you very much for staying at our hotel. We hopefully to see you and your family again in your next visit. don't forget to come by our hotel, you can be sure that you will be taken care of very very carefully :) have a wonderful trip in Vietnam More 

Thailand
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed May 16, 2015

Clean: The room was spotless throughout our stay. Housekeepers do clean the room everyday. Bathroom was big and had clean crisp white towels with good smell of fabric softener. Convenient: The hotel is right in the middle of downtown HCMC in Dong Khoi area. If you are looking for fantastic location near attractions, Hai Long 5 hotel is the place... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear NSJThailand, thank you for telling us how was our service when you stayed at our hotel, it help us a lot on continuing giving more effort to provide you a better service when you come back to our hotel next time. and thank you for your compliment :) Hoppe to see you again soon and a greeting from Jeny... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 13, 2015

Hey, this is in District 1, literally just around the corner from action central of HCMC. Quaint, quiet, simple, inexpensive and is location, location, location. If you came to HCMC/Sai Gon to visit places and people, this is the logical headquarters.

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

dear Frank F, thank you for your stay at our hotel and letting the others know about our location and the budget :) we hope to see you in the near future and to serve you with the better service :) More 

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