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Hai Long 5 Hotel

Certificate of Excellence
59, Hai Ba Trung Street | Ben Nghe Ward , District 1, Ho Chi Minh City, Vietnam
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Hai Long 5 Hotel
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175 Reviews from our TripAdvisor Community

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Traveler rating
    70
    63
    29
    8
    5
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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    (175)
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    (60)
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    (43)
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    (26)
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    (46)
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2 reviews
1 of 5 stars Reviewed 1 week ago

We arrived late night after long day on the road. There was no hot water so we had ice cold shower. When we were finally going to rest I noticed big yellow spots all over the sheets and hair inside the bed!!! Worst experience ever! Disgusting!!!

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear Ms, Firstly, thank you very much for choosing our hotel for your stay. Secondly, thanks again for letting us know about the problem with the room and actually we did apology and changed the bed sheet and did whatever at the time you mentioned with hotel staff, we wanted to make sure you have a good sleep after the... More 

1 review
1 of 5 stars Reviewed June 7, 2015

It was clean and reasonable but the staff and wifi service was terrible. Even if we stayed the sweet room for business, we cannot use wifi. Though we went to starbucks to use wifi for a while, they did not solve the problem. They suggested downgrade of our room any other refund of it. We said we will go another... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear our guest, Thank you for choosing our hotel. I'm sorry because i was not there, as it was Sunday. so i could not meet up you in person to solve this problem. As I had known the room you were staying has problem with Wifi, so our staff did ask you to change to the same type of room,... More 

Mumbai (Bombay), India
Level Contributor
95 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed May 21, 2015 via mobile

Jenny at the front desk was helpful and spoke good English which was a relief! Room was clean and comfortable Free Wi-Fi is freely available Stingy with drinking water and tea-coffee in room though..for a triple occupancy we got 2x 200ml bottles of water, one coffee n 2 tea sachets? They don't have creamer..easier to come prepared with your own... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear KirtyAnand, thank you very much for staying at our hotel. We hopefully to see you and your family again in your next visit. don't forget to come by our hotel, you can be sure that you will be taken care of very very carefully :) have a wonderful trip in Vietnam More 

Thailand
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 16, 2015

Clean: The room was spotless throughout our stay. Housekeepers do clean the room everyday. Bathroom was big and had clean crisp white towels with good smell of fabric softener. Convenient: The hotel is right in the middle of downtown HCMC in Dong Khoi area. If you are looking for fantastic location near attractions, Hai Long 5 hotel is the place... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear NSJThailand, thank you for telling us how was our service when you stayed at our hotel, it help us a lot on continuing giving more effort to provide you a better service when you come back to our hotel next time. and thank you for your compliment :) Hoppe to see you again soon and a greeting from Jeny... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 13, 2015

Hey, this is in District 1, literally just around the corner from action central of HCMC. Quaint, quiet, simple, inexpensive and is location, location, location. If you came to HCMC/Sai Gon to visit places and people, this is the logical headquarters.

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

dear Frank F, thank you for your stay at our hotel and letting the others know about our location and the budget :) we hope to see you in the near future and to serve you with the better service :) More 

Adelaide, Australia
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 4, 2015

This was a small hotel but the rooms were of a reasonable size and the staff were excellent. Nothing was too much trouble. Breakfast was very good and served in the small dining room. The location was excellent in District 1 and within walking distance of the major sites. Saigon is a good introduction to the hectic traffic of Vietnam's... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear keefras, thank you for staying with us and introducing our hotel about location, brakfast, the room and our service to the others. It was nice to hear that you enjoyed your stay at our hotel. Hope you to see you again at our hotel. we will make sure that you are happy with our service again. See you soon More 

London
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 1, 2015 via mobile

Good location for District 1 walking. Staff speak English between okay and excellently. Very friendly and polite. Tung on the evening-morning shift particularly helpful. Ask him about cheap haircuts and clothes. Buffet breakfast varies daily, fresh cooked/refilled and good in a modern setting. Rooms very clean. The middle rooms are a little cramped, with the end rooms much more spacious.... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear Bthompson, thank you very much for writing such a good comment for our hotel and compliment for our staff.We hope you have great time and greeting from Tung and Hai Long 5 hotel staffs More 

2 reviews
5 of 5 stars Reviewed April 30, 2015

I recently stayed at Hai Long 5 on Hai Ba Trung for 16 nights for the second time. Great value hotel for a number of reasons. I had a rear room on the 3rd floor and the service, cleanliness was exceptional. Jessica at reception is a stand out, speaks very good english and is very helpfull with those little things... More 

Was this review helpful? Yes
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear Mark B, thank you for sharing your stay at our hotel. It's good to know that you are happy when you stay with us and happy with our staffs, our service and our location. thank you again for coming and stay with us though. Hope to see you again and you will be sure that our staffs won't forget... More 

Bangkok, Thailand
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 25, 2015

I stayed for a week at this hotel. There are four rooms to a floor, two small and two spacious. I stayed in a small one, which was fine for one person, but probably pretty cramped for any more. I was offered a bigger room for $10/day more, but declined. The reviewer who complained of prostitutes was correct in that... More 

Was this review helpful? Yes 1
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear Remolquedor, thank you very much for spending your time to write us such a good review. It's good to hear that you enjoy your stay at our hotel and we are happy to here that you like our hotel location and our service, and our breakfast. there is a big construction on the road Nguyen Hue, but now they... More 

Australia
Level Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 25, 2015

We stayed here for 4 nights. The location is perfect. Right in the middle of everything. Walking distance for the most part. We had to get a taxi back from the War Museum simply because the heat just got a bit too much. We were offered an upgrade for an extra $10 per night which we took. Great room on... More 

Was this review helpful? Yes 1
Jen P, Front Office Manager at Hai Long 5 Hotel, responded to this review

Dear AlexandraM241, thank you very much for sharing your stay recently. we appreciate that, we hope to see you soon at our hotel again in your next visit. and really thanks for your understanding about the noise of the middle of saigon, great day to you and do not forget us whenever you come back to the noisy city :) More 

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