The staffs are truly unaware of what 'customer service' is all about, they are extremely rude, upon realizing that they failed to provide bottles in the room, i called the front office to inquire about the same, and astonishingly the answer that i got was "Sir, if you don;t speak Vietnamese we cannot help you" upon speaking with the manager,... More

Stayed there for 1 night only instead of originally planned 3 (damn snowstorm). The money was not returned due to booking policy (or my travel agent lazyness) but we got free upgrade from deluxe to executive, which was sweet. The room was spacious and clean. AC worked well (which is important in Vietnam!) Some noice (car honking) was coming in... More

Without a doubt one of the nicest hotels at a value price in HCMC. Staff are friendly, rooms are clean and well appointed, it is close to everything and it is quiet and convenient. breakfast is also great!

Only spent one night here while on tour. Room was clean and had a nice bathroom. Service was good. Restaurant was okay. Take taxi to the Hotel Rex area. The hotel was nicely decorated for the Christmas Holidays.

if you are looking for budget hotel, this hotel is consider not bad already. the hotel room is not very big but is comfortable to stay. the staffs there are able to speak in English. the hotel rate is not expensive. all i can say is worth to stay in this hotel.

I do not usually complain about hotel staff since I am generally ok with the service as long as I am not treated too badly. But I must say that the staff & the general service level in Golden Rose was poor. First of all, the staff doesn't generally speak any English. I don't assume that everybody speaks English, but... More

i got surprised with my recent visit seeing things changed. Still a clean and nice hotel but services deteriorated.. the smile on the face of staff is no more there .. cutting cost on amenities like water bottle ..break fast running out of stock.. list is long. Seems recession hit this hotel and i hope when next time i come... More

The bed was very comfortable, AC worked very well. The room was a little on the small side, but comfortable. Carpeting on the floors (very unusual for Vietnam). It seems that cleaning a carpet presents a problem, as ours was not vacuumed once in the 3 days we stayed at this hotel. Actually the floor was dirty when we arrived.... More

the room was comfy. No views but hey...in Ho Chi Minh center one shouldn't expect a view. Avoid the breaky if you can! It was...well, it wasn't in fact! We ran away to a local coffee shop instead.