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Vissai Saigon Hotel

Certificate of Excellence
144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam (Formerly StarCity Saigon Hotel)
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Vissai Saigon Hotel
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Vissai Saigon Hotel
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281 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wimborne Minster, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed three nights here in April - 2 nights were part of an organised tour and we had an additional night at the start of the tour to recharge after long flight from UK. The hotel was spotlessly clean and well appointed Rooms at the end of the corridors seem to have great views and seem slightly larger. Check... More 

Was this review helpful? Yes
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear CarrieS62, Thank you for taking the time to review us on Tripadvisor. We are glad you enjoyed your stay and that our staff, facilities and service were able to help. We all look forward to having another opportunity to welcome you back and thank you again for your intention to stay here on your next visit. Best regards Do... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We just stayed a night on a stopover between flights and were very happy with the quality and service just a short drive from the airport. We booked an executive room and were met at the airport and transferred to the hotel for an early check in which was provided without a problem. The room had a great view and... More 

Was this review helpful? Yes 1
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear stowgray, It was a great honor to have you stay with us. We are glad that you were happy with our quality and service. We thank you for ranking us as great for a stopover. We are also a nice venue for business and leisure travelers in a peaceful surrounding with more and more shops and outlets on development... More 

Ottawa, Canada
Top Contributor
92 reviews 92 reviews
81 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a large modern high rise hotel in a nice neighbourhood not far from the airport. Reception and check in were very good and competent but we were a bit put off because the whole pool area was closed off for a private function. Our room was large, very comfortable and well appointed. We ate at the restaurant, the... More 

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VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Christo60, Thank you for your review on our hotel on Tripadvisor. It was nice being at your service and sorry to hear about your being annoyed by a large co-guest family when dining in our restaurant. We hope to welcome you back and that you will not face the same thing again. Best regards Do Thi Phuong Hai Vice... More 

Sydney
Top Contributor
51 reviews 51 reviews
19 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a modern, extremely clean, comfortable hotel. The staff are very pleasant (I did not have any problems communicating in English) - and the amenities are good - pool, small gym and nice restaurant.

Was this review helpful? Yes
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear marcus493, It was a great pleasure to have you stay with us and thank you for sharing your experience on Tripadvisor. Our concerned staff were shared of your comments so they can keep up with the good work. We hope to have another opportunity to welcome you back again. Best regards Do Thi Phuong Hai Vice General Director More 

London
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here during a short business trip to Ho Chi Mihn City. My first visit to Vietnam. My visit did not start well. BEWARE of the red taxi desk at the airport ( to the right of the exit). They smugly overcharged for my short journey to the hotel. I knew I had been ripped off becausectgeyvwerecliterally laughing in... More 

Was this review helpful? Yes 2
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Amanda S, It was a great pleasure to have you stay with us at Vissai Saigon Hotel and thank you for reviewing us on Tripadvisor. It is regrettable that your overall expectation was not met. Our guest satisfaction is always our first priority and providing best possible hospitality solution is one of our first concerns and missions. Our staffs... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 22, 2015

This hotel is in the downtown. I stayed at Vissai Saigon hotel for business trip for 3 nights for trade show. Four stars hotel with reasonable rate. Airport and expo center are nearby. There is a nice mid-Vietnam food restaurant next door, and a Big C supermarket 10 mins walking distance. Room is very clean and quite large. Though sometimes... More 

Was this review helpful? Yes 2
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Zoe L, Thank you for reviewing our hotel on Tripadvisor. We are glad to have received some nice points on our product and service and hope to welcome you again in the future Best regards Do Thi Phuong Hai Vice General Director More 

Calgary
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 15, 2015

Have stayed 3 times at this hotel. It's clean, comfortable - generally good value. However, I did have a bit of a front desk glitch. On inbound, I booked through expedia with a good rate. Approximately $98 Canadian including taxes and fees. When was checking out I said I would like to return prior to my departure from VN. I... More 

Was this review helpful? Yes 1
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Calgarysheila, Thank you very much for your support being our frequent guest and for sharing your experience on Tripadvisor. We are so grateful to your comment as it helped us to look at the way we communicate internally and those concerned were seriously briefed to learn a lesson. In regard to booking a room at our Vissai Saigon Hotel... More 

Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 8, 2015

We had a day in HCMC between two flights and I booked this hotel as it offered day rates and was close to the airport. We were booked in from 9 am to 9 pm and the cost was reasonable. The hotel is in fact close to the airport and has some shops around the corner if you want to... More 

Was this review helpful? Yes 2
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Divs74, Thank you for choosing our hotel for your stop-over and sharing your experience on Tripadvisor. We are sorry to hear your food order arrived late. Everyone concerned in the service process were briefed to learn a lesson and some constructive actions were made. We hope when you are here on your next visit things will not happen again... More 

Kalisz, Poland
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 6, 2015

Stayed there 3 nights in April 2015. Rooms are big and spacious. Very clean. Staff very helpful and always there to help you. Not very far from the center. There is a supermarket just behind the hotel so you can always buy anything you need. I would recomend this hotel very much to anyone for a few days stay in... More 

Was this review helpful? Yes 2
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Mariusz J, Thank you for taking the time sharing your experience on Tripadvisor for the travel community. We are happy to learn that our facilities and staff were helpful and we highly appreciate your recommendation on our hotel to anyone when visiting Saigon. We do hope to have another opportunity to welcome you back and wish you a nice... More 

Hong Kong
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 30, 2015

The Vissay Saigon Hotel offers much to a visitor. Good service, great value in accommodation and location, especially when your business is near the airport. Large rooms, clean and tidy, great breakfast selection and efficient service. What more does one ask for.

Was this review helpful? Yes 3
VissaiSaigon, Manager at Vissai Saigon Hotel, responded to this review

Dear Michael W, It was a great pleasure having you stay with us on your recent visit to Vissai Saigon Hotel and thank you for sharing your experience on our hotel to the community. We are glad that our service and staff were able to help and you found us in great value in accommodation that is good for business... More 

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