Very average rooms looked nice at first but the air con sounded like a jumbo jet, the breakfast room/ conference room was directly above our floor and made insane amounts if noise, couldn't relax in afternoon and woke us up at530am. The staff cleaning the other rooms on the floor we also very noisy. There was also no hot water... More

When the travel agent booked us into Universe just a couple of days before our departure for my first visit to Vietnam, I searched reviews for this hotel and was apprehensive enough to forewarn the agency that I would not hesitate to express my negative experiences about their hotel choice and travel arrangement. Surprisingly, the hotel did not disappoint me.... More

We are a family of two adults & two children & initially pre-booked for 3 nights but as there is south to do in hcmc we booked for another 3 nights in this hotel. We found the rooms to be spotless & the staff as helpful & friendly as they could be. We also booked a tour through Hank who... More

Spacious, charmy, and nicely decorated rooms (we booked the deluxe rooms).. BUT .. If you want a nice nights sleep.. well .. forget it.. at 6am everyday the cleaning ladies are coming, and they are not quiet.. Furthermore, as someone already stated.. you can hear people moving furniture, dropping money on the floor or talking as clearly as it would... More

I stayed at this hotel because it was convenient to a friends house in District 8. I would not recommend for foreigner on holiday - stay closer to City Centre. If you do choose to stay here you should know that staff do not speak English. They also tried to charge me for 2 beers I did not drink and... More

Really don't stay here. It's the noisiest hotel I have ever experienced and I have slept in shared dorms. It's an old building so I literally heard everything, not that there was any effort made to be sensitive by the staff. My mornings started with games of move the furniture around in the rooms above, wooden beds on tile floors-horrible... More

Our stay for a family of 5 arranged via a number of prompt replied to emails with Hank at the Universe Hotel exceeded all expectations.Met by Hank at the airport we were transfered to a hotel that is well located clean with spacious rooms and friendly staff all excursions ( The Meekong, the Cu Chi Tunnells and a night tour... More

Though this a relatively clean hotel it lacks friendliness or professionalism. We had finished a long weeks work and looking forward to a lie in, we were really disappointed when building work started at 9 in the hotel. When i called to reception I was told that unfortunately the drilling I was hearing was coming from outside the hotel and... More