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Family Inn Saigon

3.5 of 5
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84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Family Inn Saigon
Best prices for: 1 room 1 guest
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Ranked #55 of 702 Ho Chi Minh City B&B and Inns
A recent review
3 of 5 stars Reviewed March 18, 2015
sngmd Stavanger, Norway
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273 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Family Inn Saigon
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Stavanger, Norway
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 18, 2015

Stayed here after an intrepid tour. Staff provides excellent service. The rooms do, however, leave something to be desired. They're worn. I had two rooms during my stay, and AC was broken in one. The hallways are deadly hot, so not possible to sleep without one. The bathrooms are worn. They are cleaned as well as can be expected I... More 

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Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for the note on your recent stay with us and for recognizing our courteous and helpful staff, central location. We are glad you had an enjoyable stay and we look forward to seeing you again soon. Kind Regards, More 

pennsylvania
Top Contributor
63 reviews 63 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 15, 2015

As part of an intrepid tour we stayed at the Family Inn. We had a large room but some rooms barely fit a double bed. We were on the 8th floor and saw other rooms on the floor. The bed was hard but not as hard as some others on the intrepid trip. The bathtubs have high walls and are... More 

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Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your excellent comments of our facilities and services. Most importantly, we are glad that you had a truly pleasurable experience with us. Your very nice feedback is equivalent to recommending us to prospective guests and we highly appreciate it. Thank you and we hope to have you with us again soon.... More 

Abu Dhabi, United Arab Emirates
Top Contributor
59 reviews 59 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 6, 2015 via mobile

The food at the Sky Restaurant serves authentic Vietnamese food. Their fried sweet and sour fish is incredible. The view of the city from the restaurant is awesome. They charge VD 159,000/- ( approx US$8/-) for a set menu. It is really worth it.

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2015

The hotel has a very good location, the staff is very serviceminded and on the top floor is a good restaurant with a view. Very lively neighbourhood with a lot of traffic. The staff can help you arrange tours.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More 

Manchester, Maine
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 24, 2015

We enjoyed our stay. Good location, good breakfast, good air conditioner in the room, lots to see within walking distance. Hotel provided the usual shampoo, soap, a couple free bottles of water each day as well as a tea kettle for boiling more water if needed. There is a 24-hour convenience store right across the street w/ food, toiletries, etc.... More 

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed February 21, 2015

My travelling partner and I had a great stay at your hotel. The breakfast was great and well catered for, whether it was Vietnamese or Western. The hotel staff was very helpful and friendly. Taxis were always available. Eating places nearby were very good. Over the whole we were very happy indeed and were glad to stay at this lovely... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More 

Victoria
Contributor
20 reviews 20 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 15, 2015

The hotel was in an alright location. Walking distance to the backpacking area, about 20 minute walk. The lift was slow sometimes, when in busy periods. Stayed as part of the Intrepid tour. Good buffet breakfast, and they cook eggs for you on request.

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Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your very nice comments of our hotel. Our convenient location complemented by our excellent services make your touring holiday a pleasant one. Your satisfaction is what matters most to us and we shall continue to ensure utmost comfort of all our guests. We would... More 

Chatteris, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 13, 2015

I like this hotel. It's my third visit and I will always return. Obliging staff, clean and good food. Breakie is excellent. Top value and great airport collection. Gold star to these guys. The location is busy, taxis always available. Close to the War Remnants Museum which is excellent. All in all top, small hotel and I'll be back.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 10, 2015

We stayed in here for 2 nights and really enjoyed the time here. It has really good location, happy and helpful staff. They helped us to book the tour to Cu Chi tunnel and it was fabulous time for us. The elevator is a bit busy in the morning but it is fine for us. We really enjoyed the breakfast... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More 

Port Noarlunga, Australia
Senior Contributor
42 reviews 42 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 6, 2015

We stayed an extra day before our Intrepid tour. The staff were nice, but the elevator was diabolical. I have 2 knee replacements and can not walk stairs. There is one elevator, the restraunt is on level 12. The kitchen staff use the single lift to transport goods from the basement to level 12 too. I had to wait 20... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More 

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