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All 641 Ho Chi Minh City B&Bs / inns

Family Inn Saigon

3.5 of 5 Small Hotel   |   84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
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Ranked #48 of 641 Ho Chi Minh City B&B and Inns
A recent review
4 of 5 stars reviewed 3 days ago
Lady_Linda_50 Edinburgh, United Kingdom
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206 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Edinburgh, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 nights as part of an Intrepid Tour and found this hotel to be clean and comfortable. The room was ok and the staff at the reception were friendly and welcoming. However, the bar is situated in the restaurant on the top floor and the staff tried to overcharge us a couple of times! They don't... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

A great hotel in central district with clean rooms and friendly staff. Room size is good and has queen size bed, cold ac, small refrigerator, and small desk. Also included is breakfast buffet with great entrees.

Was this review helpful? Yes 1
Christchurch, New Zealand
Top Contributor
80 reviews 80 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

was really impressed with this hotel its nothing flash but the rooms and large which the tv is old and needs updating the variety of channels in english was great and the staff all friendly and spoke good enough English. the bathroom was large however shower over the bath and the pressure was not very good and the water never... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and we sincerely appreciate you taking the time to share the incident that you encountered during your last visit in our hotel. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. We... More

Gosford
Contributor
11 reviews 11 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel could be ok but unfortunately it's old and tired and nothing like the description. Day 1 I was put in 4 different rooms because the air didn't work. They couldn't understand that blowing warm air want air conditioning. The lift (there's only 1 lift) constantly broke down and/or the house keeping staff dominated it for their use. All... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More

Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great hotel to stay at, reasonably priced, excellent service, well situated in Ho Chi Minh City. Staff very friendly & helpful - would stay again. Rooms were clean, only negative - the lift was very slow!

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for the note on your recent stay with us and for recognizing our courteous and helpful staff, central location. We are glad you had an enjoyable stay and we look forward to seeing you again soon. Kind Regards, More

Langley Marish, null, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2014

Overall the breakfasts were good with lots of variety The room was comfortable but we had only luke warm water, even though we raised the issue It was difficult to make ourselves understood by some staff. There was a handy ATM just across the road.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More

Leeds, United Kingdom
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 18, 2014

I stayed here one night whilst meeting family who were in HMC. I had a good experience. Positives -good staff, remembered me each time and were helpful on all occasions. -nice breakfast, not the best I've ever had but certainly satisfying. -good, clean spacious room. Negatives -the lift is slow Overall, I enjoyed my stay. I wouldn't stay for my... More

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your good comments. Your comfort and satisfaction are so important to us, hence, we shall continue to ensure that our guests bring back home great memories of our hotel. We would be glad to welcome you again on your next visit. Sincerely, More

1 review
3 of 5 stars Reviewed August 14, 2014

Positives: Clean room Large single beds Great porter service Wi-fi Negatives: -Super slow lift service. I waited at least 5 mins the majority of the time and it was also quite small so even with four people it feels claustrophobic - 'rooftop' restaurant. No outdoor access and overall underwhelming Ordered a shrimp salad and was bitterly disappointment. Filled with sauce... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed August 7, 2014

Few weeks ago, i traveled to Ho Chi Minh, without knowing which hotel to book, i blindly booked one and it happened to be one of the best hotel I've stayed. The reason, the superb treatment i received from the hotel staff from the first day till i checked out. love the breakfast, the varieties offered, and the room, spacious,... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More

Maidenhead, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 4, 2014

Family Inn Saigon is in a questionable area - but it made little impact on us. It was 20 minute walk to the Ben Thanh market where there are good bargains! The staff were helpful. Room was excellent we had a window! Breakfast was lovely made to order omelette. I would return.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More

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Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Family Inn Saigon 3.5*
Number of rooms: 72
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City

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