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All 586 Ho Chi Minh City B&Bs / inns

Family Inn Saigon

3.5 of 5 Small Hotel   |   84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Hotel amenities
Family Inn Saigon

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80%
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Clara H Oslo, Norway
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177 people have reviewed this hotel

Traveler rating
    40
    101
    24
    8
    4
See reviews for
39
64
20
7
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Oslo, Norway
Top Contributor
82 reviews 82 reviews
45 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Our family of four stayed twice at Family Inn, once in a Business room and once in a Family room. The rooms were big enough for us, beds comfortable and AC and wi-fi worked well. Bathroom was spacious. The room and bathroom was clean, but we found cotton buds under the bed. The sheets and towels were also beyond their... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More

Singapore, Singapore
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We had booked a family inn suite for four with a bedroom and a separate living room, according to the description on their website. However when we got into the room we were given, it had just one kingsize bed in it and no separate living room. Upon our inquiry (no one had told us upfront) we were told two... More

Was this review helpful? Yes 2
Family Inn S, General Manager at Family Inn Saigon, responded to this review

Dear MaEvLaTe, I sincerely appreciate you taking the time to inform us of the difficulties you have encountered during your last visit. You may know immediately after receiving your comment on that day we have spoken to the partner who manages Family Inn website. I wish to apologise for the unfortunate circumstances of your stay. I have planed a meeting... More

Hanmer, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at end of an intrepid trip, a good three star, slightly aging hotel in a good location on the edge of the old town with good facilities, sadly only one small lift means at busy times can wait as long as five minutes to get up or down to rooms/ restaurant which are on 12 floors. Good rooms, wifi... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More

Hanoi, Ha Noi, Vietnam
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just stayed at this hotel for a night but I will feel sorry if I dont say something about how I was pleased with the services of this hotel. This hotel offers a very large and clean room though it is a little bit old. It's located in the downtown and in the walking distance to Ben Thanh Market.... More

Was this review helpful? Yes 2
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More

Melton Mowbray, Leicestershire, England
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel at the end of our Intrepid tour. Our room was big clean, airy and quiet. Breakfasts were good with a good choice and great views over the city, but got very busy and had people queuing. It's a good hotel in a good location, however would be much better if it had more than one... More

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More

London
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at the end of an Intrepid trip to do my own extended visit of HCMC. Location is excellent. The hotel is spotless, rooms well appointed and comfortable. Breakfast simple but should meet most requirements. The staff were excellent. I was helped with printing boarding pass when I had difficulty and changing the last of my UK money to... More

Was this review helpful? Yes 2
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your excellent comments of our facilities and services. Most importantly, we are glad that you had a truly pleasurable experience with us. Your very nice feedback is equivalent to recommending us to prospective guests and we highly appreciate it. Thank you and we hope to have you with us again soon.... More

Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very nice hotel on the whole. Very helpful when we requested assistance with directions, printing boarding passes for free. Breakfast was nice! The housekeeping can be very noisy with walkie talkies at 7 each morning. The only drawback was a slow lift/elevator. A very nice hotel on the whole. Very helpful when we requested assistance with directions, printing boarding... More

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More

Maldon, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 12, 2014

This hotel was at the end of a group tour and I booked an extra night. The rooms were clean with good aircon. There was only 1 lift and it took a while, but otherwise a good stay. Food was good and felt safe.

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More

London, United Kingdom
Top Contributor
80 reviews 80 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 11, 2014

Stayed here because I wanted a couple of days to explore the city before a Cambodia trip, which started from the hotel The hotel makes an excellent base to explore the city. The staff were very friendly and helpful. My room was very clean, but did not have a window, apparently common in the city. Would recommend it as a... More

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2014

We stayed at the hotel for 2 nights prior to a trip through Cambodia with Intrepid travel. The hotel was in a good location and we could walk easily to some of the main attractions such as the water puppet show, war museum, night market and backpacker street. The room was clean and comfortable. The safe was an added bonus... More

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More

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Additional Information about Family Inn Saigon

Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City
Family Inn Saigon Hotel
Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #47 of 586 B&Bs / Inns in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Family Inn Saigon 3.5*
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