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3.5 of 5 Small Hotel   |   84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
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Family Inn Saigon
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Ranked #51 of 694 Ho Chi Minh City B&B and Inns
A recent review
4 of 5 stars reviewed 5 days ago
MaineTraveler2011_50 Manchester, Maine
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253 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester, Maine
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We enjoyed our stay. Good location, good breakfast, good air conditioner in the room, lots to see within walking distance. Hotel provided the usual shampoo, soap, a couple free bottles of water each day as well as a tea kettle for boiling more water if needed. There is a 24-hour convenience store right across the street w/ food, toiletries, etc.... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Brisbane, Australia
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

My travelling partner and I had a great stay at your hotel. The breakfast was great and well catered for, whether it was Vietnamese or Western. The hotel staff was very helpful and friendly. Taxis were always available. Eating places nearby were very good. Over the whole we were very happy indeed and were glad to stay at this lovely... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More 

Victoria
Contributor
20 reviews 20 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was in an alright location. Walking distance to the backpacking area, about 20 minute walk. The lift was slow sometimes, when in busy periods. Stayed as part of the Intrepid tour. Good buffet breakfast, and they cook eggs for you on request.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your very nice comments of our hotel. Our convenient location complemented by our excellent services make your touring holiday a pleasant one. Your satisfaction is what matters most to us and we shall continue to ensure utmost comfort of all our guests. We would... More 

Chatteris, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I like this hotel. It's my third visit and I will always return. Obliging staff, clean and good food. Breakie is excellent. Top value and great airport collection. Gold star to these guys. The location is busy, taxis always available. Close to the War Remnants Museum which is excellent. All in all top, small hotel and I'll be back.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in here for 2 nights and really enjoyed the time here. It has really good location, happy and helpful staff. They helped us to book the tour to Cu Chi tunnel and it was fabulous time for us. The elevator is a bit busy in the morning but it is fine for us. We really enjoyed the breakfast... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More 

Port Noarlunga, Australia
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed an extra day before our Intrepid tour. The staff were nice, but the elevator was diabolical. I have 2 knee replacements and can not walk stairs. There is one elevator, the restraunt is on level 12. The kitchen staff use the single lift to transport goods from the basement to level 12 too. I had to wait 20... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More 

Newbury
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading previous review by solo travellers I was a little apprehensive about this hotel. However, my room was large, bed very comfy, bathroom and good size (with bath/tub). The lift was never a problem for me but I was on the 10th floor and it seems to go to the top and work down every time it is called.... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Wellington, New Zealand
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Our family of 4 stayed here in January 2015 for 2 nights as part of an Intrepid tour. It’s an interesting hotel because without doing anything badly wrong it left us feeling pretty average about it. On the plus side the room we had was the biggest yet in all of Vietnam however there was a lack of furniture (given... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More 

Auckland Region, New Zealand
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 24, 2015

Ok hotel but I could not deal with the single elevator - sometimes it would take 15 minutes for it to get to the bottom floor (the restaurant is on the 12th floor so quite a climb in that heat!). Apart from that it was fine - fairly clean, quiet and central, staff were friendly.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2015

Very good location (walking distance to all major sights in the centre); pretty good breakfast (bacon could have been a bit more crispy - and why was there none of that nice Vietnamese bread, rather than dreary sliced bread for the toaster? - good view from the dining room); room a generous size, perfectly adequately furnished; excellent hot shower; friendly... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 2
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

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Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Family Inn Saigon 3.5*
Number of rooms: 72
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City

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