We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
3.5 of 5 Small Hotel   |   84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Hotel website
Hotel amenities
Offers & Announcements
Package Deal
Family Inn Saigon
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Family Inn Saigon to your Saves list
Ranked #53 of 690 Ho Chi Minh City B&B and Inns
A recent review
4 of 5 stars reviewed 3 days ago
MariaNZee Auckland Region, New Zealand
Write a Review

243 reviews from our community

Traveler rating
    50
    135
    40
    12
    6
See reviews for
41
80
35
10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (243)
  • Mar-May only
    (62)
  • Jun-Aug only
    (47)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (64)
All months
Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Ok hotel but I could not deal with the single elevator - sometimes it would take 15 minutes for it to get to the bottom floor (the restaurant is on the 12th floor so quite a climb in that heat!). Apart from that it was fine - fairly clean, quiet and central, staff were friendly.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very good location (walking distance to all major sights in the centre); pretty good breakfast (bacon could have been a bit more crispy - and why was there none of that nice Vietnamese bread, rather than dreary sliced bread for the toaster? - good view from the dining room); room a generous size, perfectly adequately furnished; excellent hot shower; friendly... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

After scrolling through hundreds of hotels we chose the Family Inn because of it's location which is close to the bars and restaurants in district one and has a nice park just around the corner.The staff were very friendly and would chat and help out with advise whenever asked.The buffet breakfast was spot on and the view while you ate... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Amsterdam
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We were given lesser spec rooms on our first night and were compensated with one soft drinks voucher! We finally had our booked rooms given to us the day after with the only difference being a window! However the staff are very friendly and the place is clean, the breakfast was really good with a whole host of dishes, the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More 

Vienna, Austria
Top Contributor
91 reviews 91 reviews
30 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

One of many middle-class hotels in HCMC. Rooms are clean ans spacious, staff is very friendly and helpful; they speak quite good English. The breakfast buffet average. Only minus is the very slow elevator. It is located at the edge of the first district, To some of the sights you will need a taxi, to others you can walk. Some... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More 

Napier, New Zealand
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'll definitely stay somewhere else next time. It's clean but basic and facilities are definitely not new. First we had a poky room with no windows and a noisy air conditioning unit. To be fair, they had no other rooms so they gave us 2kg free laundry, and moved us the following night. The next room was bigger with a... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More 

Perth, Australia
Top Contributor
186 reviews 186 reviews
20 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After travelling through various parts of Vietnam, in some varied hotels, this hotel was above average in most things. Yes, the lift is slow, but c'mon people, Vietnam is on tropical time! what's the hurry! The stairs are a good workout if you're heading to Cambodia to Angkor Wat. The breakfast buffet was fantastic, with both eastern and western choices.... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your good comments. Your comfort and satisfaction are so important to us, hence, we shall continue to ensure that our guests bring back home great memories of our hotel. We would be glad to welcome you again on your next visit. Sincerely, More 

Melbourne, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The room was clean and was OK for a few nights, but I would not stay there again. The lift is extremely slow, and the hotel allows smoking inside the building which has not my preference. Bathroom is old with shower over bath which after usage floods the floor.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and we sincerely appreciate you taking the time to share the incident that you encountered during your last visit in our hotel. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. We... More 

Kaohsiung, Taiwan
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 10, 2014

I have spent three days at this hotel. The room was big with a window. However, it was very noisy at night. The breakfast is OK. There is only one very slow elevator and may cause you very inconvenient. The WiFi at room is not very stable, and sometime will be disconnected.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and we sincerely appreciate you taking the time to share the incident that you encountered during your last visit in our hotel. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. We... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2014

Good simple hotel located walking distance from most touristy parts of Ho Chi Minh City. The service was excellent and the concierge staff were very polite and helpful. The room was on the older side but very clean and tidy. The ( singular) elevator was a bit ancient though and took quite a while to arrive. Buffet breakfast wasn't too... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Family Inn Saigon? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Family Inn Saigon 3.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Cheap Tickets, Despegar.com, Agoda, HostelWorld, Hotels.com, Odigeo and Tingo so you can book your Family Inn Saigon reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (32)
Viewed
Dining (10)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (9)
Viewed
View from room (2)
Viewed
Bathroom (4)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (5)
Viewed
Dining (4)
Viewed
Business center/function rooms (2)
Viewed
Hotel & grounds (3)
Hotels you might also like...
Check In Check Out
Price Your Stay