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All 679 Ho Chi Minh City B&Bs / inns

Family Inn Saigon

3.5 of 5 Small Hotel   |   84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
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Family Inn Saigon
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Ranked #50 of 679 Ho Chi Minh City B&B and Inns
A recent review
4 of 5 stars reviewed yesterday
holidays2407 Bateau Bay, Australia
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226 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bateau Bay, Australia
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed yesterday NEW

Older rooms but clean and comfortable. This hotel was central and within walking distance to good restaurants, attractions and markets. Staff was friendly and breakfast good. Would recommend for location.

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California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

I would not recommend this hotel for an older traveler for two reasons. #1 The elevator is extremely slow. I knew this from reviews so I requested a lower level floor. (2nd floor) I thought I would be okay walking only two floors, when I seen breakfast was on the 12th floor! #2 The shower in my room was inside... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More

London, United Kingdom
Top Contributor
51 reviews 51 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Rooms are pretty decent, although would advise at not staying at the front of the hotel due to the noise. House keeping woke me up a few morning knocking on the door which was annoying but apart from that staff were very friendly and helpful. I was late for breakfast one day but they still cooked some eggs and toast... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More

Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

I stayed here for two nights but wanted to check out as soon as I saw the room! Where to start... The beds were so old and uncomfortable, I could feel each and every spring.. The beds were way too old! The pillows were saggy and dirty. The safe in the room didn't work. The room was tiny! The bathroom...... More

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Palmerston North, New Zealand
Contributor
17 reviews 17 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Room was on the 6th level facing alley way. Was smallish for a double (2 king single beds) Decor a bit tired and dated. Bathroom OK, shower over the bath Mattress's weren't great but linen good. Complimentary water to drink but no tea or coffee (although electric jug and cups and saucers available) Free WiFi Breakfast great, staff lovely. Was... More

Review collected in partnership with this hotel

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Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More

Tully, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here two nights, the second sharing a room at the beginning of a trip. My main concern about the hotel was that there seemed to be only one key available when two were sharing and that just didn't work out. The lift was slow. However, the breakfast was excellent and view from the dining room magnificant.

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Family Inn is a great all round value for money hotel. You get what you pay for. Rooms are clean, breakfast is good and staff are extremely friendly and accommodating! The only downfall is the extremely slow elevator/lift. Most of the time I took the stairs as I was only a few floors up but I know other guests found... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More

High Wycombe, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

stayed here prior to an intrepid trip and enjoyed my stay. Rooms were comfortable and hotel in a good location. Few nice bakeries nearby. Food at hotel restaurant was good and nice views across the city. Staff were friendly and he,Paul in giving advice on where to go and visit. Overall a good hotel.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More

Top Contributor
231 reviews 231 reviews
40 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed October 16, 2014

It's not that this place is bad, it's nice enough. But a few key issues really hold it back. 1. The WiFi is very slow. 2. The tub in our room (802) had an uneven surface- literally like a canal running through the middle of it. This makes it very difficult to keep your balance in the shower. I'm in... More

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and we sincerely appreciate you taking the time to share the incident that you encountered during your last visit in our hotel. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. We... More

Chennai (Madras), India
Contributor
13 reviews 13 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2014

My only feedback is at the entrance - at the steps - need to fix a railing - as the steps are little steep - esp when it rains ......this needs imm attention. Also WiFi broad band performance needs to be improved.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More

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Additional Information about Family Inn Saigon

Address: 84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Family Inn Saigon 3.5*
Number of rooms: 72
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Also Known As:
Family Inn Saigon Hotel Ho Chi Minh City

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