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Family Inn Saigon

3.5 of 5
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84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
Family Inn Saigon
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Ranked #56 of 701 Ho Chi Minh City B&B and Inns
A recent review
4 of 5 stars reviewed yesterday
John K Torquay, Australia
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272 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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Torquay, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Family Inn was in a good location in Saigon. The room has of good size and clean. Please make sure you request a window. The staff were warm friendly and keen to help. Couldn't avoid the traffic noise even on the 8th floor ( but that's Saigon). Breakfast area doubles as the bar on the 12th floor which closed... More 

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Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Travelled as part of the Intrepid trip. At least our day room was available on arrival at 5 a.m. Most rooms did not have a window. Breakfast was on the top floor and the only downside was there was only one lift which took forever. Breakfast was ok, but one morning I went and there was hardly any food left... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More 

Victoria, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel has some potential: Good location, friendly receptionist with lot of good advices and good tour options. However my biggest complaint is that the hotel is suffering from an ants infestation. We had them on each of our rooms as well as at the breakfast buffet. It is not a big deal as ants are not going to kill... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More 

Perth, Australia
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the price, I thought it was pretty good. Location is pretty good. There are a lot of very nice restaurants that locals frequent near by and it's walking distance to most of the good stuff. The breakfast quality is bad to below average. Wifi is not great. It is pretty good but I reckon there are probably better places... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a very good average price hotel. The hotel is clean and beds are very comfy. It's a hotel you stay at when you have a full day outside the hotel going on. The wifi and very poor, the breakfast is average. The hotel is situated very centrally with everything in walking distance and the staff are helpful.

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your good comments. Your comfort and satisfaction are so important to us, hence, we shall continue to ensure that our guests bring back home great memories of our hotel. We would be glad to welcome you again on your next visit. Sincerely, More 

Bahamas
Contributor
19 reviews 19 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

FAMILY INN HOTEL, Ho Chi Minh City, Vietnam. This clean modern 12 storey hotel is located in a busy street with many other hotels, café’s, restaurants, convenience stores, hairdressers, most 1 or 2 minutes stroll away. Felt very welcome here with English speaking reception, right down to the porters, bellboys, tour desk ladies and room service. Currency exchange is available... More 

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Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More 

Allentown, New Jersey
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Like many others, I stayed here as part of an Intrepid tour. The staff I had dealings with were good - helpful and very friendly. The location is not really near anything - it takes over 20 minutes walking distance to get to the markets and opera house. There are some mini-markets across the street and there's an ATM nearby.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

I stayed here on march 13th during my last trip in Ho chi minh. During my stay here, first everything was okay, the room is good but old style. still, i had bad experienced when check-out time. as we know, there was snacks in our room to buy, but i didnt interested to eat it or even look at to... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed 5 weeks ago

Like others, we stayed at the Family Inn Saigon as part of an Intrepid trip. The hotel is welcoming from the outside - it has a clean foyer and the staff were friendly and helpful. Like many hotels in Vietnam there are steep stairs to the entrance which was difficult as I had a back injury. Our room was spacious... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Stavanger, Norway
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 18, 2015

Stayed here after an intrepid tour. Staff provides excellent service. The rooms do, however, leave something to be desired. They're worn. I had two rooms during my stay, and AC was broken in one. The hallways are deadly hot, so not possible to sleep without one. The bathrooms are worn. They are cleaned as well as can be expected I... More 

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for the note on your recent stay with us and for recognizing our courteous and helpful staff, central location. We are glad you had an enjoyable stay and we look forward to seeing you again soon. Kind Regards, More 

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