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Family Inn Saigon

84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
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Family Inn Saigon
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Ranked #53 of 713 Ho Chi Minh City B&B and Inns
A recent review
3 of 5 stars reviewed 2 days ago
Anna H Melbourne, Australia
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281 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel has really friendly and helpful staff and the location in district 1 is good, although it's not 'in the thick of it all', like other places. It is quiet at night. However the rooms are dark, even with windows, and not a great breakfast- there's not much to choose from. Also there is only one lift which is... More 

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Albany, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose the Family Inn after reading the positive reviews on Trip Advisor. It is located close to most of the tourist spots to visit in Saigon and has some great places to eat in the surrounding streets. The restaurant on the 12th floor has great local cuisine however sadly, not visited by many guests while we were there. Perhaps... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More 

Brisbane, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here as part of Intrepid tour, the hotel was okay. Beds were comfortable and the bathrooms were nice and modern. The rooftop restaurant and bar was nice and had a wicked view. Overall was pretty good, the only bad thing was that there was only one elevator which took forever.

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This was the hotel we used on the last leg of our southward Intrepid Tour. Rooms and amenities were better than I had expected and the staff were friendlier than average. I'd highly recommend it. Being in Saigon, there was a pharmacist, a few ATMs and pretty much everything that you'd need a short walk down the road (although I... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for 3 nights, and it was clean and cozy. My room did not have a window.. I am sorry for that.. but for other things, breakfast was very good (European Buffet style) and yummy. Overall, good and clean and nice hotel. staffs were very helpful and kind. WiFi speed was PERFECT.

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Khon Kaen
1 review
5 of 5 stars Reviewed May 28, 2015

Very friendly hotel with good, clean comfortable room. Buffet breakfasts are excellent too. Great location for nightlife, and within walking distance of many of the local tourist attractions. Only drawback was the slow lift, but never in any rush during our stay, so no biggie!

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Bangalore
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 26, 2015

Great location, bang in the middle of district 1. Very convenient for walking aroud the city centre. The room was good with an oversized bathroom. Service was prompt. The staff were friendly and courteous. Breakfast was okay. We enjoyed a comfortable stay at this hotel.

Was this review helpful? Yes 1
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Chicago, Illinois
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 28, 2015

I was completely surprised how neat this place is, well maintained and cheerfull, helpful staff. Free strong WiFi is available and two bottles of water per day. For the price, you can't beat what you get for. I wish some of the hotels in Bangkok in the same price range have the same kind of maintenance, courteous staff and truly... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, We are so delighted to receive your heart-warming comments of our facilities and services. Most importantly, we are very glad that you had enjoyed our breakfast and the comfort of our rooms. Thank you also for rating us the best hotel in our vicinity. Your nice feedback is equivalent to recommending us to prospective guests and we... More 

Torquay, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 26, 2015

The Family Inn was in a good location in Saigon. The room has of good size and clean. Please make sure you request a window. The staff were warm friendly and keen to help. Couldn't avoid the traffic noise even on the 8th floor ( but that's Saigon). Breakfast area doubles as the bar on the 12th floor which closed... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and thank you for your very nice comments of our hotel. Our convenient location complemented by our excellent services make your touring holiday a pleasant one. Your satisfaction is what matters most to us and we shall continue to ensure utmost comfort of all our guests. We would... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 21, 2015

Travelled as part of the Intrepid trip. At least our day room was available on arrival at 5 a.m. Most rooms did not have a window. Breakfast was on the top floor and the only downside was there was only one lift which took forever. Breakfast was ok, but one morning I went and there was hardly any food left... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for sending us your comments. Feedback such as yours helps us in improving our facilities and services. We strive to provide a superior experience for every guest, therefore, your feedback is very important to us. We are glad to know that you had a pleasant stay with us and we hope to be of service... More 

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