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Family Inn Saigon

84A Bui Thi Xuan Street | District 1, Ho Chi Minh City, Vietnam
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Family Inn Saigon
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Ranked #57 of 713 Ho Chi Minh City B&B and Inns
A recent review
4 of 5 stars reviewed 3 days ago
EgamiC Kuala Lumpur, Malaysia
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 3 days ago NEW

good standard hotel at a very convenient location, very clean & modern. excellent breakfast choice. first rate staff from the hotel manager, front desk to the dining/bar staff. all in all it was a great place to stay

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your patronage and we are absolutely elated with your very nice review of our hotel. Your comfort and convenience is always our priority and we shall continue delivering the best possible service that is expected of us. It is truly fulfilling to learn that our guests bring home great memories of staying with us.... More 

Redwood City, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here on trip with university students. Good location - walking distance to the market and parks. Street fairly quiet at night which makes for a good night's sleep. Beds comfortable, rooms large. Bathroom good size but huge step into a tub shower. Rooms large, wifi not the best depending on the room. Some of my students got great reception... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for staying with us. We appreciate your taking the time to share your experiences and we certainly value your comments and feedback that would help us work further for improvement. It is so unfortunate that your first impression of us is not good and we are deeply concerned to learn of your unsatisfactory experience. This... More 

Melbourne, Australia
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed as part of intrepid tour. Clean room,fairly spacious, first room noisy (any room that is a 4/5 .. 104/105,204 etc.) so I called reception at 12 midnight , no hesitation changed our room even upgraded free of charge (thank you much appreciated)... Next day I discovered I was missing a strapless bra I asked them to check the first... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you very much for taking time to post your feedback in Tripadvisor and we are pleased to read that you had a relaxing stay with us. Our people are always happy to serve our guests with the warmth of the Vietnamese hospitality. We look forward to being of service to you in your next visit to... More 

England, United Kingdom
Level Contributor
93 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is a fine place to sleep, its clean and tidy,however it doesn't have the wow factor. It is roughly a 15 min wal to the markets and about 20minto the opera house. There are a number of busy roads to navigate... But when are there not. The hotel has 12 floors with breakfast being served on the 12... More 

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Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, It was a pleasure having you as our guest and we sincerely appreciate you taking the time to share the incident that you encountered during your last visit in our hotel. We are most concerned with the satisfaction of all our guests and your feedback will allow us to adjust and better our services and facilities. We... More 

Melbourne, Australia
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has really friendly and helpful staff and the location in district 1 is good, although it's not 'in the thick of it all', like other places. It is quiet at night. However the rooms are dark, even with windows, and not a great breakfast- there's not much to choose from. Also there is only one lift which is... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Albany, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 22, 2015

We chose the Family Inn after reading the positive reviews on Trip Advisor. It is located close to most of the tourist spots to visit in Saigon and has some great places to eat in the surrounding streets. The restaurant on the 12th floor has great local cuisine however sadly, not visited by many guests while we were there. Perhaps... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Nothing is more gratifying than receiving excellent feedback from our satisfied guests and thank you for recommending us to prospective guests, highly appreciated. We truly have a great team who are always passionate in delivering great service to our guests and we will share your comments to all of them as this will inspire them to delight... More 

Brisbane, Australia
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 22, 2015

Stayed here as part of Intrepid tour, the hotel was okay. Beds were comfortable and the bathrooms were nice and modern. The rooftop restaurant and bar was nice and had a wicked view. Overall was pretty good, the only bad thing was that there was only one elevator which took forever.

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 21, 2015

This was the hotel we used on the last leg of our southward Intrepid Tour. Rooms and amenities were better than I had expected and the staff were friendlier than average. I'd highly recommend it. Being in Saigon, there was a pharmacist, a few ATMs and pretty much everything that you'd need a short walk down the road (although I... More 

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 3, 2015

I stayed here for 3 nights, and it was clean and cozy. My room did not have a window.. I am sorry for that.. but for other things, breakfast was very good (European Buffet style) and yummy. Overall, good and clean and nice hotel. staffs were very helpful and kind. WiFi speed was PERFECT.

Was this review helpful? Yes
Family Inn S, Giám đốc quan hệ khách hàng at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your valuable feedback and we are deeply delighted with your excellent rating of our services. Our strength is our people who are passionate with their work and very dedicated to ensure that our guests are very well taken care of to the best of their satisfaction. We would be more than glad to welcome... More 

Khon Kaen
1 review
5 of 5 stars Reviewed May 28, 2015

Very friendly hotel with good, clean comfortable room. Buffet breakfasts are excellent too. Great location for nightlife, and within walking distance of many of the local tourist attractions. Only drawback was the slow lift, but never in any rush during our stay, so no biggie!

Review collected in partnership with this hotel

Was this review helpful? Yes
Family Inn S, Guest Relations Manager at Family Inn Saigon, responded to this review

Dear Valued Guest, Thank you for your note and recognizing our central location and friendly and helpful staff. We are currently undergoing an elevator modernization program and we apologies for the inconvenience this caused during your recent stay. You will be pleased to know we are planning to commence a complete room refreshment program in the upcoming months. Once again... More 

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