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Norfolk Mansion

Travelers' Choice award winner
17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Hotel amenities
Norfolk Mansion
Best prices for: 1 room 1 guest
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Ranked #70 of 382 Hotels in Ho Chi Minh City
A recent review
5 of 5 stars Reviewed September 3, 2014
n0rdicguy Helsinki, Finland
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71 reviews from our community

Traveler rating
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    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Norfolk Mansion
See the most recent reviews
Helsinki, Finland
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 3, 2014

I've been here for a week in August 2014. The apartment hotel is at a very central place in HCMC (nobody calls it Saigon locally, only for the most official purposes). You can reach a lot of parts of the city on foot, if you're comfortable with crossing the streets in the traffic that seems extreme by Western standards (have... More 

Was this review helpful? Yes 1
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Nordicguy, Thank you for your in-depth review of Norfolk Mansion, we are pleased that your enjoyed your stay and would recommend us for any occasion. It is nice when we receive positive feedback; we are always striving to ensure our guests have a comfortable and memorable stay. Once again, thank you for choosing to stay at Norfolk Mansion –... More 

Hobart, Australia
Top Contributor
157 reviews 157 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed August 25, 2014

Staffs are extremely friendly and most of them speak English well enough, including the housekeepers. I and my family stayed here for 3 weeks in a 2 bedroom apartment, the apartment is cosy, family-friendly and makes you feel like home. Most importantly, it is clean. You can request for a room with washing machine which I have, and to my... More 

Was this review helpful? Yes 1
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear 8Jane1717, Thank you so much for staying at Norfolk Mansion and taking the time to share your feedback with Trip Advisors’ readers. We are delighted that you and your family found our staff ‘extremely friendly’, the apartment well equipped and you felt at home throughout your stay. I have reviewed your comments regarding our washing machines, pillows, fitness centre... More 

Bromley
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

The family and I (5) stayed here late July for 3 nights. We need 3 bedrooms so often have to book 3 rooms or a suite in a hotel. The apartments here are a great option, they are not quite as luxurious as in he website pics (hence not 5 stars) but are well furnished, spacious and have everything you... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear jdcBromley, First and foremost I would like to thank you for choosing to stay at Norfolk Mansion during your recent visit to Ho Chi Minh City. We are pleased that you found our apartments “well furnished”, “spacious” and supplied with everything your family needed to be comfortable. Evidently, you also enjoyed our health centre facilities, international breakfast and the... More 

Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 9, 2014

We stayed two nights in a 2 bedroom apartment which had two bathrooms. Very spacious apartment although a little dated. Everything worked fine including wifi. Located in Japanese district and close to markets. Major construction site occurring at the back of the building but noise was ok. Good service and security at ground level. Very comfortable hotel.

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear DF 61, Thank you for choosing to stay with us and posting your review on Trip Advisor. We were delighted to hear that you were happy with our “good service” and security at the ground floor. Guest comfort and safety is always of utmost importance to us at Norfolk Mansion. Regarding the construction work next door, we are in... More 

Adelaide, Australia
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed July 23, 2014

These apartments were huge, a little outdated furniture wise but if you have a family they would be a good option. I wouldn't recommend the 2br apartments for a couple as they attract many families (some of up to 10 or so people) and this makes for a very noisy stay for the uninitiated. There is a large construction site... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Wattamillsy, Great to hear you enjoyed your visit and we appreciate your kind words, just like we appreciate constructive criticism. We agree that our apartments are perfect for families or professionals alike; our double-glazed windows are a feature of the property that really help block-out the noise of the city. Thank you for choosing to stay with us at... More 

Sydney
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 29, 2014

We stayed for 4 nights in a 2 bedroom apartment. It was perfect! The apartment was clean, big, and contained everything we needed. The washing machine in particular worked very well as did the airconditioning. The wifi was fast and we had no problems connecting. We thoroughly enjoyed the breakfast which had a good selection of both Asian and Western... More 

Was this review helpful? Yes 1
Auckland, New Zealand
Top Contributor
258 reviews 258 reviews
26 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed June 19, 2014 via mobile

Stayed here for 3 nights after a long flight. Great location to stay in with lots of large stores. Close to the river if you desire a cruise or hydrofoil to Vang Tau. Lots of nice restaurants especially Japanese. Nice pool and gym, strong security and friendly staff. I would recommend this complex to stay.

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Brett A, Manager at Norfolk Mansion, responded to this review

Dear Chris101111, Thank you for taking the time to write your kind words after your recent stay at the Norfolk Mansion, especially for mentioning our very central location and the facilities in our apartments. We highly appreciate reading your positive comments and will certainly share them with our staff that we could exceed your expectations. Thank you again for your... More 

Sydney - NSW
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 28, 2014

We only stayed one night, but if we knew when we booked it what we know now we would have booked this place sooner and for longer. We were lucky that when we arrived, we were upgraded to a 3 bedroom apartment. Yes the Apartments are a little outdated, but they are immaculate in their presentation,and we could not fault... More 

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear Sparks1001, Thank you for the valued feedback on your stay in the Norfolk Mansion. It is unfortunate to hear that you did not have as much time with us as you would have liked, however I can assure you that should you return, you will find our services to always be reaching an impeccably high standard. I believe the... More 

Bangkok, Thailand
Top Contributor
108 reviews 108 reviews
49 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed April 22, 2014

Not at all what we expected. Not luxurious, something we expect when we book 5 star. The apartments are very roomy (except for the kitchen) but the decor is very outdated. At check in you are actually given an inspection inventory list that you are expected to mark off otherwise there is risk you will be charged for items not... More 

Was this review helpful? Yes 1
Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear MDSL, Thank you for taking the time to provide us with your detailed feedback following your stay in the Norfolk Mansion. It was certainly disappointing for us to hear that you were not completely satisfied with our property, and your expectations were not met. As the Norfolk Mansion is a 5 star serviced apartment residences, our operating procedures are... More 

Brisbane, Australia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed April 21, 2014

We stayed in a 3 bedroom apartment on the 12th floor for 6 nights in January 2014 and it was wonderful! The apartment was huge and well furnished, with everything we required. The breakfasts were lovely and a highlight for us at the end of the day was the amazing indoor sauna, steam room and spas. Location is ideal with... More 

Was this review helpful? Yes
Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear Aurie23, Thank you for taking the time to write your review following your stay in the Norfolk Mansion, we are very appreciative to receive your comments. It is fantastic for us to read that so many of our services and facilities had exceeded your expectations during your stay with us, and the location of our property was suitable for... More 

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