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17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Mansion
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96%
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Wattamillsy Adelaide, Australia
  • Overview
  • Reviews (55)
  • Photos (25)
  • Amenities
  • Room tips (17)
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55 people have reviewed this hotel

Traveler rating
    31
    21
    2
    1
    0
See reviews for
27
4
1
9
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Adelaide, Australia
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed yesterday NEW

These apartments were huge, a little outdated furniture wise but if you have a family they would be a good option. I wouldn't recommend the 2br apartments for a couple as they attract many families (some of up to 10 or so people) and this makes for a very noisy stay for the uninitiated. There is a large construction site... More

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Sydney
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights in a 2 bedroom apartment. It was perfect! The apartment was clean, big, and contained everything we needed. The washing machine in particular worked very well as did the airconditioning. The wifi was fast and we had no problems connecting. We thoroughly enjoyed the breakfast which had a good selection of both Asian and Western... More

Was this review helpful? Yes 1
Auckland, New Zealand
Top Contributor
197 reviews 197 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Stayed here for 3 nights after a long flight. Great location to stay in with lots of large stores. Close to the river if you desire a cruise or hydrofoil to Vang Tau. Lots of nice restaurants especially Japanese. Nice pool and gym, strong security and friendly staff. I would recommend this complex to stay.

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Brett A, Manager at Norfolk Mansion, responded to this review

Dear Chris101111, Thank you for taking the time to write your kind words after your recent stay at the Norfolk Mansion, especially for mentioning our very central location and the facilities in our apartments. We highly appreciate reading your positive comments and will certainly share them with our staff that we could exceed your expectations. Thank you again for your... More

Sydney - NSW
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 28, 2014

We only stayed one night, but if we knew when we booked it what we know now we would have booked this place sooner and for longer. We were lucky that when we arrived, we were upgraded to a 3 bedroom apartment. Yes the Apartments are a little outdated, but they are immaculate in their presentation,and we could not fault... More

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear Sparks1001, Thank you for the valued feedback on your stay in the Norfolk Mansion. It is unfortunate to hear that you did not have as much time with us as you would have liked, however I can assure you that should you return, you will find our services to always be reaching an impeccably high standard. I believe the... More

Bangkok, Thailand
Top Contributor
88 reviews 88 reviews
47 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed April 22, 2014

Not at all what we expected. Not luxurious, something we expect when we book 5 star. The apartments are very roomy (except for the kitchen) but the decor is very outdated. At check in you are actually given an inspection inventory list that you are expected to mark off otherwise there is risk you will be charged for items not... More

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear MDSL, Thank you for taking the time to provide us with your detailed feedback following your stay in the Norfolk Mansion. It was certainly disappointing for us to hear that you were not completely satisfied with our property, and your expectations were not met. As the Norfolk Mansion is a 5 star serviced apartment residences, our operating procedures are... More

Brisbane, Australia
Contributor
14 reviews 14 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 21, 2014

We stayed in a 3 bedroom apartment on the 12th floor for 6 nights in January 2014 and it was wonderful! The apartment was huge and well furnished, with everything we required. The breakfasts were lovely and a highlight for us at the end of the day was the amazing indoor sauna, steam room and spas. Location is ideal with... More

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear Aurie23, Thank you for taking the time to write your review following your stay in the Norfolk Mansion, we are very appreciative to receive your comments. It is fantastic for us to read that so many of our services and facilities had exceeded your expectations during your stay with us, and the location of our property was suitable for... More

Senior Contributor
41 reviews 41 reviews
33 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 18, 2014

We have never before stayed in a full service apartment hotel but the experience was really good. We arrived a bit tired after a long journey and were met in the airport by the hotel shuttle service – and since this was our first trip to Vietnam and traveling with two small kids we really appreciated this service. The apartment... More

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear ErikFromSweden, Thank you very much for taking the time to post some feedback after your stay in the Norfolk Mansion. We are delighted to hear that you loved our spacious room, our tasty food and especially our really helpful staff. I am sure that they will be very happy to receive your positive comments. Thank you again for choosing... More

Edinburgh, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014

We loved our stay at Norfolk Mansions. First impression was how friendly and helpful the staff were - receptionists, poolside/gym, restaurant staff, even the housekeeping staff on the one day we saw them. Oh, must not forget the ever happy guards and security staff. This attitude lasted our whole stay. The rooms were very comfortable and clean but we didn't... More

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear DD174, Many thanks for sharing your positive experience on Trip Advisor, following your stay in the Norfolk Mansion. It was a great pleasure to serve you and it is very nice of you to mention how our staff members had contributed to improving your experience with us. Our main satisfaction is to please our guests and meet their expectations... More

Lafayette, Indiana
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 31, 2014

Overall this is a great little property and I would gladly stay here again! Pros: The staff of the hotel went above and beyond throughout our stay. They were all very wonderful. We were celebrating a wedding engagement and they stocked the fridge with a fresh fruit plate and wine apon arrival. They also helped book bus tickets and taxis... More

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Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear Cait G, Thank you for the valued feedback on your stay in the Norfolk Mansion. We highly appreciate your precious comments on our services and facilities, and your positive remarks regarding our staff members. It is valuable recognition that we are able to pass onto our hard working employees in the Norfolk Mansion. At present we are currently undertaking... More

Mumbai
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2014

Stayed in a 2 Bedroom, Hall and Kitchen Apartment in October, 2013. The apartment was fully furnished and extremely spacious with a balcony overlooking the city. The location is fantastic and walking distance to all the best bars, restaurants and nightclubs. If you are a group of friends or family I would highly recommend this place.

Was this review helpful? Yes
Manager_NF_Mansion, General Manager at Norfolk Mansion, responded to this review

Dear sd160183, Thank you for taking the time to review our serviced apartments in the Norfolk Mansion. We sincerely appreciate all the details you have shared with us, and even more-so to hear that you had left with a positive impression of our property. We wish you well in your future travels, and hope to welcome you back to the... More

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Additional Information about Norfolk Mansion

Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $$
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Also Known As:
Norfolk Mansion Hotel Ho Chi Minh City

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Conveniently located within walking distance to the city center, close to business destinations, famous landmarks, Norfolk Mansion is an oasis for rest and relaxation from the hustle and bustle of city life where you can truly relax and feel at home. ... more   less 
Number of rooms
126

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