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Norfolk Mansion

Certificate of Excellence
17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Mansion
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80 Reviews from our TripAdvisor Community

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Singapore
Level Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Norfolk mansion is conveniently located in the heart of D1 and walking distance to major attractions & nightlife. Convenient location, breakfast & clean rooms make this hotel best in its class. This should be first choice to anyone who wants to enjoy affordable luxury! Rating: 4.5/5

Helpful?
Thank jainnitin1983
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear jainnitin1983, We appreciate you taking the time to post your review on Tripadvisor. Norfolk Mansion is actually the first foreign-investment property recognized by the “Vietnam National Administration of Tourism” as the most luxurious serviced apartments in Ho Chi Minh City – equivalent to a five-star rating. I am pleased you enjoyed our central location and felt we offered good... More 

Huntington Beach, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

One of the best hotel I've stayed at in HCM city. We stayed in the 2 bedrooms suite and it was perfect! It has a kitchenette, huge living area, and the beds are comfortable. Only complaint in the room was the washer/dryer for laundry in the room didn't work well. We were greeted at the front door and was given... More 

Helpful?
Thank TravelObsession777
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear TravelObsession777, Thank you for your glowing review, it’s great to hear how much you enjoyed your stay with us! We hope to see you next time you are visiting Ho Chi Minh City. Kind Regards, Shane General Manager More 

Melbourne, Australia
Level Contributor
176 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed January 1, 2016

Good sized 2 bed apartment with en suite, well supplied kitchen, if you can be bothered to cook with all the wonderful cafes and restaurants near by. Good sized balcony to sit and watch the traffic go by. Large living/dining area. We found the breakfast had many selections, both local and Western to suit all tastes and the staff there... More 

Helpful?
Thank 740Elly48
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear 740Elly48, Thank you for your review of Norfolk Mansion, we are pleased that your enjoyed your stay. It’s great to hear that you enjoyed our breakfast and found the service staff collectively outstanding – I will be sure to pass on your good comments. Due to the festive season, we were fully booked in all of our apartments on... More 

Bengaluru (Bangalore), India
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed November 9, 2015 via mobile

We were in Ho Chi Minh city over Halloween week end. The hotel was conveniently located and there were plenty of restaurants and nightclubs at short distances from the hotel. The apartments were clean and well kept and security was adequate. The breakfast spread and pool facilities well kept and maintained. Recommend place for small groups travelling on holidays.

Helpful?
Thank Akhilkhanna
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Akhilkhanna, Thank you for choosing to stay at Norfolk Mansion and posting your review on Tripadvisor. We are pleased that you found our property conveniently located and enjoyed our services and facilities. We look forward to seeing you again during your next visit to Ho Chi Minh City. Kind Regards, Shane General Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 4, 2015 via mobile

The service was very excellent and the people there respect is when they served us. I would recommend that big families stay here for a good rate per night. The buffet breakfast is okay for a good simple meal.This accommodation is suited with a gym and a large swimming pool. Note that there's a place by the swimming pool for... More 

Helpful?
Thank Ethan T
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Ethan T, Thank you very much for sharing your experience on Trip Advisor. I’m pleased that our facilities were to your liking and the staff provided attentive, respectful service throughout your stay. We hope to see you again when you next visit to Ho Chi Minh City! Kind Regards, Shane General Manager More 

Paris, France
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 24, 2015

Good service and the staff is very efficient and kind. The appartment is clean and large. The breakfast is average and we d'ont have a lot of choices. Nevertheless, the Shang Palace restaurant in the first floor is excellent and the chinese cooking may be the best at hochiminh city. The price of the room is expensive comparing with the... More 

Helpful?
Thank ATVu
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear ATVu, Thank you for your review of Norfolk Mansion, we are pleased that your enjoyed your stay. We have recently welcomed a new Executive Chef and Food & Beverage Director at Shang Palace Chinese Restaurant, who are doing an outstanding job further raising the quality and standards of the restaurant. I am happy to hear you had a memorable... More 

Melbourne, Victoria, Australia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 6, 2015

Huge, clean and super quiet. Very pleased to have chosen to stay at Norfolk Mansions on our first night in Vietnam. From the moment we were picked up at the airport (extra cost) complete with ice cold towels and water, to the very efficient check out staff our nights stay was impeccable. The two bedroom suites are massive and special... More 

Helpful?
Thank Jamie B
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Jamie, Thank you choosing to stay with us and posting your review on Trip Advisor. I’m glad to hear the size of our beds, bedrooms and apartments in general were to your liking - the layout of the apartments is ideal for families. We appreciate your feedback regarding all other aspects of your stay; it’s always great to hear... More 

1 review
5 of 5 stars Reviewed June 30, 2015

We've been traveling and staying in so many places. But I think this is the best Hotel/apartment thus far. I have so many good things to talk about this place. First, the rooms are just so roomy. Even with a king-size bed in each, there is still room to walk around. The dining and living rooms are also spacious. The... More 

Helpful?
Thank Doug N
NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Doug, We are very grateful for your comments and pleased to hear that you enjoyed our services, facilities and central location. I have shared your review with the staff, who are thrilled they were able to make your stay in Ho Chi Minh City a memorable one. Thank you for taking the time to review us on Tripadvisor -... More 

Sydney, New South Wales, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed April 15, 2015

We loved this place. Our apartment was so spacious and the second bathroom was such a bonus. There are some signs of being a little dated but the carpet seemed new, bathrooms fresh and everything very clean. There are hot and cold spas, steam room and a brilliant pool which we loved at the end of a big day out.... More 

Helpful?
Thank JennJan22
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear JennJan22, Thank you very much for sharing your experience on Trip Advisor. It was a great pleasure meeting you ladies during your recent stay, I’m happy that you enjoyed your time with us. I’ll pass on your kind words to Mr. Truong and Mr. Danh, they are both exceptional staff members. We hope to see you again when you... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 8, 2015

Norfolk Mansion has a clean and big space - the accommodations and necessities are good & sufficient. UNFORTUNATELY, for me, I stay here every once a month for a week (work matters) and the unfortunate experience I've received: 1) The room cleaners took my robe and I didn't notice that, when I was checking out they "accused" me and wanted... More 

Helpful?
1 Thank SJaneK
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear SJaneK, I was surprised and disappointed to learn about your recent experiences at Norfolk Mansion, and appreciate you taking the time to meet me in person yesterday to discuss these issues. As a repeat guest, we value your feedback and are committed to changing your opinion about our service standards and overall impression of the property. Kind Regards, Shane... More 

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