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Norfolk Mansion

Travelers' Choice award winner
17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Mansion
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Ranked #66 of 391 Hotels in Ho Chi Minh City
A recent review
4 of 5 stars reviewed 3 days ago
ATVu Paris, France
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Paris, France
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good service and the staff is very efficient and kind. The appartment is clean and large. The breakfast is average and we d'ont have a lot of choices. Nevertheless, the Shang Palace restaurant in the first floor is excellent and the chinese cooking may be the best at hochiminh city. The price of the room is expensive comparing with the... More 

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Melbourne, Victoria, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Huge, clean and super quiet. Very pleased to have chosen to stay at Norfolk Mansions on our first night in Vietnam. From the moment we were picked up at the airport (extra cost) complete with ice cold towels and water, to the very efficient check out staff our nights stay was impeccable. The two bedroom suites are massive and special... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Jamie, Thank you choosing to stay with us and posting your review on Trip Advisor. I’m glad to hear the size of our beds, bedrooms and apartments in general were to your liking - the layout of the apartments is ideal for families. We appreciate your feedback regarding all other aspects of your stay; it’s always great to hear... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We've been traveling and staying in so many places. But I think this is the best Hotel/apartment thus far. I have so many good things to talk about this place. First, the rooms are just so roomy. Even with a king-size bed in each, there is still room to walk around. The dining and living rooms are also spacious. The... More 

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NorfolkMGR, Manager at Norfolk Mansion, responded to this review

Dear Doug, We are very grateful for your comments and pleased to hear that you enjoyed our services, facilities and central location. I have shared your review with the staff, who are thrilled they were able to make your stay in Ho Chi Minh City a memorable one. Thank you for taking the time to review us on Tripadvisor -... More 

Sydney, New South Wales, Australia
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed April 15, 2015

We loved this place. Our apartment was so spacious and the second bathroom was such a bonus. There are some signs of being a little dated but the carpet seemed new, bathrooms fresh and everything very clean. There are hot and cold spas, steam room and a brilliant pool which we loved at the end of a big day out.... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear JennJan22, Thank you very much for sharing your experience on Trip Advisor. It was a great pleasure meeting you ladies during your recent stay, I’m happy that you enjoyed your time with us. I’ll pass on your kind words to Mr. Truong and Mr. Danh, they are both exceptional staff members. We hope to see you again when you... More 

Kuala Lumpur, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 8, 2015

Norfolk Mansion has a clean and big space - the accommodations and necessities are good & sufficient. UNFORTUNATELY, for me, I stay here every once a month for a week (work matters) and the unfortunate experience I've received: 1) The room cleaners took my robe and I didn't notice that, when I was checking out they "accused" me and wanted... More 

Was this review helpful? Yes 1
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear SJaneK, I was surprised and disappointed to learn about your recent experiences at Norfolk Mansion, and appreciate you taking the time to meet me in person yesterday to discuss these issues. As a repeat guest, we value your feedback and are committed to changing your opinion about our service standards and overall impression of the property. Kind Regards, Shane... More 

Chicago, Illinois
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 10, 2015

I was skeptical of this concept, but it turned out to be fantastic. The service was excellent, and the accommodations are so good for traveling - a great pool, laundry right there (and the front desk was awesome about supplying us with laundry soap) and the location is terrific. We had a lovely view (13th floor) and two large balconies,... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Jencor2015, Thank you so much for staying at Norfolk Mansion and taking the time to share your feedback with Trip Advisors readers. We are pleased that we were able to contribute to making your family’s stay an enjoyable one and that you were impressed with our accommodation and services. Your feedback has been shared with the entire team, who... More 

Australia
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed January 25, 2015

I can not fault the service, from the front desk to the friendly security man at the entrance. We stayed in 313 for new years eve, and had a beautiful view of the fireworks. My friends who occupied 317, though had an unobscured view of the Saigon river and fireworks. Our two bedroom apartment is huge for HCMC standards. Main... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear TramTranTrails, Thank you choosing to stay with us and posting your review on Trip Advisor. I’m pleased that your family and friends enjoyed your stay and you found our apartments spacious and comfortable – the fireworks this year were spectacular! We appreciate you feedback regarding our public laundry rooms, we have just finished re-painting our laundries and re-installing instructional... More 

1 review
1 of 5 stars Reviewed January 9, 2015

Noises from construction site were utterly irritating. Believe it or not, they even started working from midnight till dawn!! Isn't there any law against noise pollution in Vietnam? I moved out after having random sleepless nights for 4 months, and every single complaints changed NOTHING. I strongly suggest not to stay any hotel/service apartment anywhere near 22 Le Thanh Ton... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Ritsu M, Thank you for your review. As you would have seen, there is a lot of new development being undertaken all over Ho Chi Minh City and we are powerless to stop it. Although this construction work is affecting some of our apartments, we are in daily contact with the said company’s contractors as well as the local... More 

Melbourne, Australia
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 4, 2015

The location is ideal for touring the area. you can walk to local attractions such as the war museum, water puppets, ben thanh market, etc. There are also plenty of dining options ranging from fine dining to local cafes all serving delicious foods. Breakfast was good with friendly staff willing to help with special requests. Best of all was the... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Joe, Thank you very much for your encouraging comments about our F&B team, it is much appreciated. We are pleased to hear about that you and your family found our apartments spacious and were comfortable throughout your stay. We hope to have the opportunity of welcoming you back to Norfolk Mansion during your next visit. Kind Regards, Norfolk Mansion... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 3, 2015 via mobile

We had a pleasant stay at this place. The management and staff are hospitable and eager to please. The serviced apartments were spacious and adequately met our needs. The breakfast was of good quality, providing sufficient variety. One could also order from a menu as part of the complimentary breakfast. I would return to stay here if I went back... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Meilingolly, Happy New Year and many thanks for your feedback regarding your recent stay. We appreciate your positive comments and hope to see you next time you are visiting Ho Chi Minh City. Kind Regards, Norfolk Mansion Team More 

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