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Norfolk Mansion

Travelers' Choice award winner
17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Mansion
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Ranked #67 of 384 Hotels in Ho Chi Minh City
A recent review
5 of 5 stars reviewed 4 days ago
JennJan22 Sydney, New South Wales, Australia
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72 reviews from our community

Traveler rating
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34
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, New South Wales, Australia
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We loved this place. Our apartment was so spacious and the second bathroom was such a bonus. There are some signs of being a little dated but the carpet seemed new, bathrooms fresh and everything very clean. There are hot and cold spas, steam room and a brilliant pool which we loved at the end of a big day out.... More 

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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2015

Norfolk Mansion has a clean and big space - the accommodations and necessities are good & sufficient. UNFORTUNATELY, for me, I stay here every once a month for a week (work matters) and the unfortunate experience I've received: 1) The room cleaners took my robe and I didn't notice that, when I was checking out they "accused" me and wanted... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear SJaneK, I was surprised and disappointed to learn about your recent experiences at Norfolk Mansion, and appreciate you taking the time to meet me in person yesterday to discuss these issues. As a repeat guest, we value your feedback and are committed to changing your opinion about our service standards and overall impression of the property. Kind Regards, Shane... More 

2 reviews
5 of 5 stars Reviewed March 7, 2015 via mobile

Norfolk is located at central place in the city. Walkable distance to shopping malls and street shopping. Don't forget to pick excellent paintings by locals there n do bargain. They will reduce their prices. Also it is Walkable place for local sightseeing places as well. Enjoy your stay by preparing your home food there.

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Chanti008, Thank you for your sharing your feedback on Tripadvisor. Our facilities and services have continued to develop and improve since your last stay. We hope to welcome you back so you can see these changes for yourself during your next visit to Ho Chi Minh City. Kind Regards, The Norfolk Mansion Team More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 10, 2015

I was skeptical of this concept, but it turned out to be fantastic. The service was excellent, and the accommodations are so good for traveling - a great pool, laundry right there (and the front desk was awesome about supplying us with laundry soap) and the location is terrific. We had a lovely view (13th floor) and two large balconies,... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Jencor2015, Thank you so much for staying at Norfolk Mansion and taking the time to share your feedback with Trip Advisors readers. We are pleased that we were able to contribute to making your family’s stay an enjoyable one and that you were impressed with our accommodation and services. Your feedback has been shared with the entire team, who... More 

Australia
Top Contributor
62 reviews 62 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 25, 2015

I can not fault the service, from the front desk to the friendly security man at the entrance. We stayed in 313 for new years eve, and had a beautiful view of the fireworks. My friends who occupied 317, though had an unobscured view of the Saigon river and fireworks. Our two bedroom apartment is huge for HCMC standards. Main... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear TramTranTrails, Thank you choosing to stay with us and posting your review on Trip Advisor. I’m pleased that your family and friends enjoyed your stay and you found our apartments spacious and comfortable – the fireworks this year were spectacular! We appreciate you feedback regarding our public laundry rooms, we have just finished re-painting our laundries and re-installing instructional... More 

1 review
1 of 5 stars Reviewed January 9, 2015

Noises from construction site were utterly irritating. Believe it or not, they even started working from midnight till dawn!! Isn't there any law against noise pollution in Vietnam? I moved out after having random sleepless nights for 4 months, and every single complaints changed NOTHING. I strongly suggest not to stay any hotel/service apartment anywhere near 22 Le Thanh Ton... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Ritsu M, Thank you for your review. As you would have seen, there is a lot of new development being undertaken all over Ho Chi Minh City and we are powerless to stop it. Although this construction work is affecting some of our apartments, we are in daily contact with the said company’s contractors as well as the local... More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 4, 2015

The location is ideal for touring the area. you can walk to local attractions such as the war museum, water puppets, ben thanh market, etc. There are also plenty of dining options ranging from fine dining to local cafes all serving delicious foods. Breakfast was good with friendly staff willing to help with special requests. Best of all was the... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Joe, Thank you very much for your encouraging comments about our F&B team, it is much appreciated. We are pleased to hear about that you and your family found our apartments spacious and were comfortable throughout your stay. We hope to have the opportunity of welcoming you back to Norfolk Mansion during your next visit. Kind Regards, Norfolk Mansion... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 3, 2015 via mobile

We had a pleasant stay at this place. The management and staff are hospitable and eager to please. The serviced apartments were spacious and adequately met our needs. The breakfast was of good quality, providing sufficient variety. One could also order from a menu as part of the complimentary breakfast. I would return to stay here if I went back... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Meilingolly, Happy New Year and many thanks for your feedback regarding your recent stay. We appreciate your positive comments and hope to see you next time you are visiting Ho Chi Minh City. Kind Regards, Norfolk Mansion Team More 

Ho Chi Minh City, Vietnam
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 15, 2014

Came here twice to visit my sister. In overall, good location, friendly and helpful staff from the security to receptionist. I can see the X'mas decoration is in place but no background music, i have no feeling of x'mas in here if not seeing the decoration. Corridor is quite hot. Service need to be more consistency i.e. 1st time I... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear bichnguyenVRN, Given you did not stay with us and were only here day-visiting, you didn’t have the opportunity to experience our full range of services and facilities. We appreciate your comments about our friendly and helpful staff and feel confident you will feel differently if given the opportunity to welcome you to Norfolk Mansion in the future. Kind Regards,... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2014

I stayed here for six nights in mid November 2014 with two other people. If you are travelling and staying with more than two people or with kids or friends, this is an excellent place to stay - I have no negative comments or any suggestions for improvements! The apartment is spacious and clean from the bedrooms to the bathrooms... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Lisa D, Thank you for your glowing review! We are happy that you thoroughly enjoyed your stay with us while exploring Ho Chi Minh City. The fact that you had no negative comments or suggestions for improvements gives us a real sense of pride and accomplishment. We hope to welcome you back to Norfolk Mansion during your next holiday!... More 

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