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17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
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Norfolk Mansion
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Ranked #59 of 379 Hotels in Ho Chi Minh City
A recent review
5 of 5 stars reviewed 2 days ago
TramTranTrails Australia
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67 reviews from our community

Traveler rating
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33
5
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Top Contributor
61 reviews 61 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I can not fault the service, from the front desk to the friendly security man at the entrance. We stayed in 313 for new years eve, and had a beautiful view of the fireworks. My friends who occupied 317, though had an unobscured view of the Saigon river and fireworks. Our two bedroom apartment is huge for HCMC standards. Main... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago

Noises from construction site were utterly irritating. Believe it or not, they even started working from midnight till dawn!! Isn't there any law against noise pollution in Vietnam? I moved out after having random sleepless nights for 4 months, and every single complaints changed NOTHING. I strongly suggest not to stay any hotel/service apartment anywhere near 22 Le Thanh Ton... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Ritsu M, Thank you for your review. As you would have seen, there is a lot of new development being undertaken all over Ho Chi Minh City and we are powerless to stop it. Although this construction work is affecting some of our apartments, we are in daily contact with the said company’s contractors as well as the local... More 

Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is ideal for touring the area. you can walk to local attractions such as the war museum, water puppets, ben thanh market, etc. There are also plenty of dining options ranging from fine dining to local cafes all serving delicious foods. Breakfast was good with friendly staff willing to help with special requests. Best of all was the... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Joe, Thank you very much for your encouraging comments about our F&B team, it is much appreciated. We are pleased to hear about that you and your family found our apartments spacious and were comfortable throughout your stay. We hope to have the opportunity of welcoming you back to Norfolk Mansion during your next visit. Kind Regards, Norfolk Mansion... More 

Contributor
14 reviews 14 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a pleasant stay at this place. The management and staff are hospitable and eager to please. The serviced apartments were spacious and adequately met our needs. The breakfast was of good quality, providing sufficient variety. One could also order from a menu as part of the complimentary breakfast. I would return to stay here if I went back... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Meilingolly, Happy New Year and many thanks for your feedback regarding your recent stay. We appreciate your positive comments and hope to see you next time you are visiting Ho Chi Minh City. Kind Regards, Norfolk Mansion Team More 

Ho Chi Minh City, Vietnam
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 15, 2014

Came here twice to visit my sister. In overall, good location, friendly and helpful staff from the security to receptionist. I can see the X'mas decoration is in place but no background music, i have no feeling of x'mas in here if not seeing the decoration. Corridor is quite hot. Service need to be more consistency i.e. 1st time I... More 

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NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear bichnguyenVRN, Given you did not stay with us and were only here day-visiting, you didn’t have the opportunity to experience our full range of services and facilities. We appreciate your comments about our friendly and helpful staff and feel confident you will feel differently if given the opportunity to welcome you to Norfolk Mansion in the future. Kind Regards,... More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 14, 2014

I stayed here for six nights in mid November 2014 with two other people. If you are travelling and staying with more than two people or with kids or friends, this is an excellent place to stay - I have no negative comments or any suggestions for improvements! The apartment is spacious and clean from the bedrooms to the bathrooms... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Lisa D, Thank you for your glowing review! We are happy that you thoroughly enjoyed your stay with us while exploring Ho Chi Minh City. The fact that you had no negative comments or suggestions for improvements gives us a real sense of pride and accomplishment. We hope to welcome you back to Norfolk Mansion during your next holiday!... More 

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2014

We returned this year for a second stay, and it was just as pleasant the staff remembered us and said welcome back. This year we requested a room with walk in shower and washing machine, this was great. There is a Convenience store on the ground floor and Family Mart just around the corner, plus there is lots of Restaurants... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear John, Thank you for returning to Norfolk Mansion and posting your review on Trip Advisor. It gives us great pleasure to hear that you enjoyed this stay as much as your last. I’ll be sure to pass on your kind words to Mr. Tao, Mr. Phuong and the Security Department who will be happy to know they made a... More 

Helsinki, Finland
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 3, 2014

I've been here for a week in August 2014. The apartment hotel is at a very central place in HCMC (nobody calls it Saigon locally, only for the most official purposes). You can reach a lot of parts of the city on foot, if you're comfortable with crossing the streets in the traffic that seems extreme by Western standards (have... More 

Was this review helpful? Yes 1
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear Nordicguy, Thank you for your in-depth review of Norfolk Mansion, we are pleased that your enjoyed your stay and would recommend us for any occasion. It is nice when we receive positive feedback; we are always striving to ensure our guests have a comfortable and memorable stay. Once again, thank you for choosing to stay at Norfolk Mansion –... More 

Jakarta, Indonesia
Top Contributor
138 reviews 138 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 25, 2014

Staffs are extremely friendly and most of them speak English well enough, including the housekeepers. I and my family stayed here for 3 weeks in a 2 bedroom apartment, the apartment is cosy, family-friendly and makes you feel like home. Most importantly, it is clean. You can request for a room with washing machine which I have, and to my... More 

Was this review helpful? Yes 1
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear 8Jane1717, Thank you so much for staying at Norfolk Mansion and taking the time to share your feedback with Trip Advisors’ readers. We are delighted that you and your family found our staff ‘extremely friendly’, the apartment well equipped and you felt at home throughout your stay. I have reviewed your comments regarding our washing machines, pillows, fitness centre... More 

Bromley
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014

The family and I (5) stayed here late July for 3 nights. We need 3 bedrooms so often have to book 3 rooms or a suite in a hotel. The apartments here are a great option, they are not quite as luxurious as in he website pics (hence not 5 stars) but are well furnished, spacious and have everything you... More 

Was this review helpful? Yes
NorfolkMGR, General Manager at Norfolk Mansion, responded to this review

Dear jdcBromley, First and foremost I would like to thank you for choosing to stay at Norfolk Mansion during your recent visit to Ho Chi Minh City. We are pleased that you found our apartments “well furnished”, “spacious” and supplied with everything your family needed to be comfortable. Evidently, you also enjoyed our health centre facilities, international breakfast and the... More 

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Additional Information about Norfolk Mansion

Address: 17-19-21 Ly Tu Trong Street, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Price Range (Based on Average Rates): $$
Number of rooms: 126
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Also Known As:
Norfolk Mansion Hotel Ho Chi Minh City

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