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All 489 Hanoi hotels

Serenade Hotel

3.0 of 5 Hotel   |   58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam
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84%
Ranked #156 of 489 hotels in Hanoi
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 weeks ago
Lilandnev Brighton, Australia
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177 people have reviewed this hotel

Traveler rating
    46
    98
    24
    7
    2
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13
36
6
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
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English first
Brighton, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The city view room is big enough but the view was only of the rooftops of the adjacent buildings, nothing special. The bed was terribly hard and we didn't sleep a wink. The location is right in the hussel and bussel so be prepared for lots of external noises waking you up during the night and early morning. Their breakfast... More

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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 5, 2014

Wonderful organised tour! We got their organised tour from one of those travel deals. We were sceptical at the beginning but, wow, it was great. THe tour was action packed but we did it and we fell in love with northern Vietnam. The most beautiful place in Asia (and we have travelled through many Asian countries!). The staff were indeed... More

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Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 1, 2014

I bought a deal online that included staying two nights either end of an eight day tour including Halong Bay and Sapa. The staff were extremely helpful with everything we needed, maps, printing, advice, scales to weigh our bags before a flight, there was no limit. They all had fairly good English and there was someone there 24hours which was... More

Was this review helpful? Yes 1
Canberra
Contributor
14 reviews 14 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 31, 2014

Set in the middle of the busy old quarter, very unassuming entrance. The room we had was smaller than others in Viet Nam, but still great by Australian standards. The window didn't open, had a little faux balcony, so was a bit dark, but hey it was quite in the midst of all that teeming humanity! We had no hot... More

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Lisburn, United Kingdom
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 9, 2014 via mobile

Stayed here for two nights 21st 22nd Dec.... We picked it for the location more than the amenities ... It is perfectly placed in the hustle and bustle of the old town. The hotel were very kind in letting us book in at 9am as we had overnight flight from Uk. Staff all very friendly ... Yes we knew before... More

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Brisbane, Australia
1 review
3 of 5 stars Reviewed January 5, 2014 via mobile

The location of the hotel is fantastic in the bustling hub of the old quarter. Staff were friendly and helpful, breakfast ok and internal rooms quiet. However the internal rooms are (and really smelt) dark, cold and damp, with pretty limited hot water. We knew there would be no street windows (and with the noise outside this is probably a... More

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Hanoi, Vietnam
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 26, 2013

We loved this hotel. The rooms were lovely and despite being in the middle of a night market for most of our stay, the hotel was quiet and peaceful inside. We found the breakfast just right - made fresh and lots of variety. The staff were lovely either side of our train trip to Sapa and helped with bag storage,... More

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Arizona
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 11, 2013

A nice hotel in the heart of the old city of Hanoi. Rooms are nice - very clean and up to date. I spent 4 days here with a 5 day break in the middle. The hotel held my extra luggage for the 5 days and did an early check-in on day 3 and a very late check-out on day... More

Was this review helpful? Yes 1
Adelaide, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 5, 2013

The Good, The staff are awesome and will bend backwards to help you. We had two separate rooms. One was clean and modern; the other we had a terrible experience. Room 201 is nice, I would ask for 201,301,401 and so on. GREAT LOCATION! SMACK BANG IN THE MIDDLE. The Bad, Breakfast everyday was terrible, cold and limited for vego's.... More

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Golspie
Reviewer
5 reviews 5 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed October 6, 2013

Just spent two nights here. Clean comfortable and exceptional staff. Very friendly and helpful. Breakfast good, buffet on Sunday. Wifi and computers in lobby. Night market right outside door at weekend.

Was this review helpful? Yes 2

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Additional Information about Serenade Hotel

Also Known As:
Serenade Hotel Hanoi
Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #156 of 489 hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Serenade Hotel 3*
Official Description (provided by the hotel):
In a great hotel, different things make different properties outstanding. Although Hanoi has a range of hotels to stay, choosing the great hotel that values your money is not an easy task. Serenade – our hotel will be your ideal choice during your time staying in Hanoi. The reason why we can confident like this because we operate our hotel based on three simple criteria: “comfort, courtesy and cleanliness”, which is shown clearly through our service. Our hotel is proud to be one of the best stylist and charming luxury boutique hotels in Hanoi Old Quarter. With the eight handsome stories of building, it has total 45 graceful and tastefully decorated rooms and surely will give you have comfortable feelings. Ideally situated along the Old Quarter Street, from the hotel it just takes you a few minutes walk or drive to restaurants, commercial centre and souvenir shops - everything from the genuine old-time general stores to the sleekest of modern shopping complexes to the unique boutiques and specialty traditional Vietnamese souvenirs. The Serenade is skillfully designed and by far is the finest choice of accommodation for visitors, especially those who wish to be pampered during their holiday and want to have strange feelings - away from home – as the main purpose when you travel. Serenade, in short, appeals to a wide range of tastes and offers everyone some of the real joys through small touches. You can explore the paradise on ground by being the guest of a splendid room, or being "fishman" in a charming bathroom, trying out at a unique restaurant, and enjoy good quality sauna, massage service. All will delight your holiday during your stay here. ... more   less 
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