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All 509 Hanoi hotels

Oriental Suites Hotel

3.0 of 5 Hotel   |   58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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Ranked #11 of 509 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
PPA15 London, United Kingdom
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148 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
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London, United Kingdom
1 review
5 of 5 stars Reviewed today NEW

Great location for walking around Old and French Quarter. The Manager, Jimmy, and his staff are very friendly and make the guests feel very welcome and looked-after. They were very well prepared for the Tet holidays and helped a lot with extra information on operating restaurants and venues during holidays. Excellent service overall!

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2 reviews
5 of 5 stars Reviewed yesterday NEW

We've been travelling through Vietnam for two weeks now and this has by far been the best Hotel we visited. Our highlight was the arrival from Hue Nighttrain (rough night) at 6 in the morning when the receptionist jumped up to hand out 2 roomkeys for us and our friends so we could shower and take a nap before exploring... More 

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South Pole
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

Firstly, I can only add to what the others have said. The level of service in this hotel is on another level. However we did encounter some problems. When we first checked in we were in a room with no windows and a desk (and with loud building work going on outside it), in spite of the fact we'd actually... More 

Was this review helpful? Yes 1
Haslemere, United Kingdom
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

My daughter chose this hotel after checking reviews & tho'only 3mths old it already has a first class reputation, and so it proved.Wonderful service provided by Mr Tom, Jimmy & all the staff - all the smiling boys & girls who were a joy to speak to & provided prompt & efficient assistance in a most relaxed atmosphere.Excellent rooms with... More 

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Santa Cruz, California
20 reviews 20 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Oriental Suites Hotel, Old Quarter, Hanoi, Vietnam- 2 nights - 2/25& 2/22 Chose because of high ratings on TA & not disappointed! This hotel has the most gracious, friendly & helpful workers from the front desk & well beyond. Fantastic & eager service at breakfast-did everything with a smile. They even walked us to a local pho restaurant to show... More 

Was this review helpful? Yes 1
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed in many hotels and we have never been treated as well as in this one. We felt like royalty! Originally we stayed for 3 nights and Jimmy was amazing, looking after us from a welcome drink on arrival to chocolates in our room. The rooms are beautiful, the bathroom is luxurious and the shower even has a stone seat... More 

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Sandbach, United Kingdom
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Yes, its true Alice will greet you on reception upon arrival and give you a complete rundown on the area, what to see, when to do it and then she'll even offer to book it all for you at no extra charge! This hotel is excellently situated, has incredibly well appointed rooms with everything you would ever need, a staff... More 

Was this review helpful? Yes 3
Karmiel, Israel
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a wonderful boutique hotel located in the middle of the tourist action in central Hanoi. It is staffed by a team of young helpful professionals who are determined to help in any way possible. Their command of English was very important in helping us plan our stay and their non stop enthusiasm insured us of a wonderful vacation.... More 

Was this review helpful? Yes 3
New York City, New York
Top Contributor
51 reviews 51 reviews
19 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and i stayed here for 5 nights on our honeymoon and it couldn't have been better..well maybe ONE small thing but that is it. The location is incredible. You are in the middle of the old quarter as you step outside of your hotel into the mass craziness that is all of "old quarter" hanoi. Every time after... More 

Was this review helpful? Yes 4
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I had read all the reviews and couldn't go past this hotel. It was my best decision! I still talk about the wonderful service we received, right from the moment our taxi stopped and the staff came out to collect our luggage and stop the traffic for us to cross safely. Jimmy was our first contact and he was excellent.... More 

Was this review helpful? Yes 4
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Additional Information about Oriental Suites Hotel

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oriental Suites Hotel 3*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#8 Romantic Hotel in Hanoi
#12 Business Hotel in Hanoi
#13 Family Hotel in Hanoi

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