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All 508 Hanoi hotels

Oriental Suites Hotel

3.0 of 5 Hotel   |   58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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Ranked #13 of 508 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
joannelauhs Ipoh, Malaysia
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115 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ipoh, Malaysia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent hotel staff who provided the most excellent service to us throughout our 6 nights stay at the hotel. The hotel manager, Jimmy, provided invaluable travel information to us n attended to our requests promptly, efficiently and sincerely. The hotel provided a good spread of buffet and a la carte breakfasts. The buffet breakfast menu, also included a variety of... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

The best hotel you can find! Very good room, huge bed. The hotel is very clean and quiet The best hotel you can find! Very good room, huge bed. The hotel is very clean and The best hotel you can find! Very good room, huge bed. The hotel is very clean and quiet The best hotel you can find! Very... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We spent three nights in this hotel and must say it was an amazing experience. The staff was extremely helpful, friendly and service was very personal. Our room had no window but thanks to the great interior it was not missed at all. The hotel is situated in the middle of the old city - simply perfect to experience Hanoi.... More 

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Seattle, Washington
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We found the Oriental Suites Hotel walking around the Old Quarter. The staff was extremely helpful, and some of the guests when we were looking at the room had wonderful comments. We changed our rooms from another hotel to their hotel. It was absolutely wonderful. The staff is very friendly, responsive to all your needs while you stay, and even... More 

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Perth, Australia
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Compliments all round to staff at Oriental Suites Hotel - very friendly and warm. Great location, rooms were clean and no noise (we were in L6). Knowing that we come back to Hanoi for transit at 5AM in the morning from an overnight train trip, hotel Management offered us to use the their facilities for shower and change before we... More 

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Sydney, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed in Hanoi when it was cold and rainy but the staff always were warm and welcoming. They were very helpful with organising and booking tickets for shows which have is more time to look around town. Will definitely come back when we are next in town.

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New York City, New York
1 review
5 of 5 stars Reviewed 6 days ago NEW

It was my luck to find this little gem of a hotel in Old Quarters for my family vacation of 8people. From my direct online booking to overall service during our visit, the staffs were responsive and attentive to make our first time visit to Hanoi very memorable which i want to say Thank you!!! The suites were great value... More 

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Oriental Suites Hotel is great. Everyone was very hospitable and friendly and welcome us with sincerity. They even upgraded our room to the Suite room with a balcony. We also dined at Capsicum, the restaurant in Oriental Suites. If you stay during the weekends, you'll find that right in front of the doorstep is the local night market which is... More 

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Sydney, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived at the hotel late on a Friday night and due to Hang Dao Street being closed for the night markets, a staff member met us on the corner to navigate the road. This was just the first example of them going above and beyond for their customers. The hotel is right in the thick of things at the... More 

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2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I stayed at oriental suites for 3 nights and had a great experience. Perfectly located near the lake and shops. Room was the best I've stayed in in 3 weeks of travel and service from Jimmy was spot on. Highly recommend this hotel, ticks all the boxes.

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Additional Information about Oriental Suites Hotel

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oriental Suites Hotel 3*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi
Hotel Style:
#10 Romantic Hotel in Hanoi
#11 Business Hotel in Hanoi
#13 Family Hotel in Hanoi

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