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Oriental Suites Hotel

#5 of 510 Hotels in Hanoi
Certificate of Excellence
Hotel website
58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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Oriental Suites Hotel
Best prices for: 1 room 1 guest
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Ranked #5 of 510 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed today
John W Whitehorse, Canada
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188 reviews from our community

Traveler rating
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23
85
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13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Whitehorse, Canada
2 reviews
5 of 5 stars Reviewed today NEW

We stayed for a total of six nights at the Oriental Suites on Hang Dao in the Old Town in March 2015. The room was beautiful and the service unsurpassed . Every hotel employee went out of his or her way to make us feel welcome and to ensure that our stay was as comfortable as possible. We have travelled... More 

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2 reviews
5 of 5 stars Reviewed yesterday NEW

What a fantastic experience. Our room overlooked the light void filled with lanterns which was lovely. Hotel location was very convenient. The breakfast provided was nice and had a great selection. The staff were so friendly and caring. We were so well looked after that we were sad to leave. I would definitely stay here again.

Was this review helpful? Yes 1
Columbia, South Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

This was the best hotel i have every stayed at - which is saying a lot since i travel quite frequently. The staff were amazing and the service was impeccable. The rooms were comfortable and clean, and the whole ambience of the hotel made you feel like you were at home. As an example of the service, during one night... More 

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Oriental Hotel is one of the best hotels that I have ever been in Asia. The rooms are quite big (with a huge bathroom in it), very clean, and the bed is really, really comfortable. The service and the hotel staff are absolutely amazing, friendly and helpful. Really, many thanks for your great hospitality. The have a delicious buffet... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

this is the best boutique hotel we have ever stayed in the rooms pool restuarant and foyer were spotless the staff could not have been more attentive the food was delicious we felt so welcome .the location is great right in the heart of everything they even did my laundry wilst we idoled the time away cruising on halong bay... More 

Was this review helpful? Yes 1
Oshawa, Canada
Top Contributor
68 reviews 68 reviews
36 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My time at oriental suites hotel was absolutely amazing. I can honestly say there are few places I've stayed with comparable service and hospitality (especially for the price). All staff go out of their way to meet your needs. We were a group of 3 and they upgraded our room so it would be more comfortable for us, free of... More 

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Just as i walked in, the greeted me by my first name. Gave us refreshing towels and fresh juice. They gave us maps of the city, also a list of dos and donts for staying in Hanoi (didnt need it, hanoi was fabulous!) Every single staff was amazing. From the reception to the doorman to the managers and the restaurant... More 

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Auckland, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were greeted with Welcome Drinks & friendly staff. Rooms are a good size, clean, quiet & one of the nicest I have stayed in. Location is great, in the centre of Old Quarter, 5-10min walk to the lake / shopping / restaurants. Breakfast buffet is really good & with the added option of freshly cooked eggs, pancakes, noodles! I... More 

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I stayed at the Oriental suites Hotel for one week in march 2015 and I was very satisfied with everything. The rooms were nice and tidy, the breakfast was delicious and the staff was very friendly and helpful.

Was this review helpful? Yes 1
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Oriental Suites is by no means a 4-star hotel but like all other hotels in the Old Quarter of Hanoi (and I've stayed in a number), it is staff by attentive staff ready to help you with all your queries and needs. The room was clean and new. However, the beds were a little too firm as were the pillows.... More 

Was this review helpful? Yes 2
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