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Oriental Suites Hotel

#6 of 520 Hotels in Hanoi
Certificate of Excellence
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58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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343 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Colchester, United Kingdom
5 of 5 stars Reviewed 2 days ago NEW

This is a smart new hotel in Hanoi old town. The exceptional thing about it is the level of service and the helpfulness of the hotel manager. Hanoi is a bit of a culture shock if it is your first port of call in the far east but the guidance and protective arm of the hotel manager went a long... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The location is fantastic, but the customer service is exceptional , the manager is fantastic , the girls from the reception have the best customer service ever ( specially ANNA , thanks for making our honey moon Great) and all the restaurant staff like Alice they all are the most attentive and helpful staff , to be honest that should... More 

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Hamilton & Waikato Region, New Zealand
Level Contributor
131 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We originally booked for Oriental Central Hotel but due to air conditioning issues we were asked if we'd like to swap to Oriental Suites Hotel with a free upgrade, we decided to take this deal and upon arrival were told we had been upgraded to another level above. We were in a junior suite on floor 2 overlooking the road.... More 

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

The staff are delightful, so friendly, helpful and all their recommendations re trips were excellent. Cathy and Jenny even took us out for lunch to experience a local street food vendor. The rooms are well designed, clean and all services provided. The location is fantastic right next to the lake in the heart of the old quarter of Hanoi. I... More 

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Philippines
5 of 5 stars Reviewed 4 days ago NEW

our room is newly renovated one and very cozy. we have welcome fruits and everyday housekeeping refills it. the air conditioning is okay for my older folks & our linens & towels were changed everyday. housekeeping is very helpful.

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9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were moved to this hotel from their sister hotel around the corner, the rooms were nice and the staff were very helpful and friendly. Wifi worked really well however our air conditioner was not working. (We didn't realize they have a 24hr reception and that we could have called them to fix it) Breakfast was yum!

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I loved this hotel. From the minute we walked in, the staff was extremely welcoming and accommodating. Everything we needed they were able to provide with efficiency and immediacy. We wanted to rent motor bikes -- they had them ready for us in 5 minutes. We needed help finding a store that could fix my friend's broken phone -- they... More 

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32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Oriental Suites has the CUTEST, loveliest, staff. When we arrived they walked across the street to help us. We had so many fantastic recommendations from them - great ice cream, fresh beer. I loved Hanoi and this lovely hotel made it all the better. Comfy beds, great shower, location and breakfast. It's very cheap for that you get.

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3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Oriental Suites Hotel was the first place I stayed on my one month adventure in Vietnam. I initially only booked 3 nights, but then after experiencing the exceptional customer services, beautifully decorated rooms and the food I stayed another couple of nights and used it as my go-to place whenever returning to Hanoi. My main contact was Jimmy Nguyen, the... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We were due to stay in this hotel's sister hotel, the Oriental Central Hotel but due to maintenance work they offered to move us for to Oriental Suites with a room upgrade and a discounted airport transfer. Arrival was great with a lovely briefing despite being past midnight and snacks and refreshments were complimentary in the room. Breakfast each morning... More 

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