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Oriental Suites Hotel

Travelers' Choice award winner
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58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
1 room 1 adult
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Oriental Suites Hotel
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634 Reviews from our TripAdvisor Community

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Herts UK
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a most enjoyable 4 days in this hotel which is right in the middle of the old part of the city so if you want quiet surroundings this is not the place for you. We thoroughly enjoyed the atmosphere. The staff were magic, professional and unbelievably friendly and helpful making our stay so pleasant. Absolutely no problems in... More 

Helpful?
Thank OldiesfromUK
Hong Kong
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Didn't realised we arrived at the starts of Tet Holiday, and glad that we've choose Oriented Suites! With its perfect location, it's easy to get around on foot. Very helpful and friendly staff. We had connection rooms with lots of space! Even though the hotel is located at the main street, the noise outside didn't bother us (somehow the rooms... More 

Helpful?
Thank Zozo10
Belfast, United Kingdom
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 9 week trip around Asia and in all that time, our four nights at the Oriental Suites Hotel stand out as a highlight. I did a lot of research for where to stay in Hanoi and I am so glad that I finally settled on this hotel. The hotel is located on a busy... More 

Helpful?
Thank bennim21
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Extremely Friendly and Very Polite staff that all spoke and understood some English. A Modern Hotel with very Comfy and Clean Rooms.Excellent Location in centre of Old Quarter of Hanoi.Walk to Most points of Interest. Breakfast Was Great, with a multiple choice buffet style, and with short Order as well. Doorman on hand to Help with Taxis, luggage and the... More 

Helpful?
1 Thank Nick A
Bern, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Located in the old Town from the Hotel you can walk to many Highlights of Hanoi. Staff is very helpfull and friendly. For my very early Departure they give me a Luchpack on the way and a very nive farwell-present. Hotel dont has Gym neither Swimmingpool and Rooms without windows dont really invite to stay long time inside. But nevertheless... More 

Helpful?
Thank Walter K
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel is perfectly located in the middle of the old quarter. The people from the hotel were very nice and helpful. My wife was sick, so they found a doctor speaking english and send us to see her. The breakfast is wonderful. The service was great. They deserve excellent recommendation.

Helpful?
Thank zino n
A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW via mobile

A wonderful stay. Cathy, Alice, Jenny and the entire staff were the most welcoming and accommodating that I have encountered. I definitely recommend this hotel to anyone visiting Hanoi. The rooms by western standards are small, but very nice and comfortable. Fantastic location in the old quarter, close to everything. Dennis , Minneapolis.

Helpful?
1 Thank A TripAdvisor Member
England, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A hotel is a building with room, what makes them special are the staff. From walking in being met by a wall of smiles, the staff here are exceptional. The smiles on the staff are all genuine and their wish to make your stay special is what they want. Add to this a first class spa and a wonderful restaurant... More 

Helpful?
Thank David H
Craven Arms, United Kingdom
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked a junior suite. This turned out to be a large room with a balcony - no soft sofa or comfortable chairs normally associated with a suite. The small balcony was at the back of the hotel with views over yards which, if you smoke is fine, but otherwise superfluous. Mattress hard and not as comfortable as one might... More 

Helpful?
Thank Bottle222
Liverpool, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Found this hotel when we were booking our Vietnam trip the hotel is central for all your needs in Hanoi and the staff were supperb they will go out of there way to do anything you require and are a credit to the owners of the Hotel

Helpful?
Thank Stephen C
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