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Oriental Suites Hotel

#14 of 513 Hotels in Hanoi
Certificate of Excellence
3.0 of 5
Hotel website
58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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Oriental Suites Hotel
Best prices for: 1 room 1 guest
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Ranked #14 of 513 Hotels in Hanoi
Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Brian37 Canberra
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258 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Canberra
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed 3 nights and thought the hotel was great. The staff are efficient and friendly. The food is good and great value. The neighborhood is very colourful and congested, but my room was remarkably quiet. I was involved in a traffic accident, and needed to go to hospital. The hotel manager, Jimmy, came with me and took care of... More 

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Brisbane, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

My fiancé and I have just spent a wonderful 3 nights at Oriental Suites Hotel. We had room 705 - a Balcony Room at the rear of the hotel. Booking of our room was faultless thanks to the wonderful Kathy. She also booked onward train tickets for us as well as sourcing a local SIM card for my phone. The... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff in Oriental suites are very friendly and helpful. The rooms are very clean and the food is superb. It is located at the center of the shopping district and hundreds of little food stalls. Beds are comfortable. There is a street (night) market every Friday/Saturday night.. and right at the foot of the front door of the hotel.... More 

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western australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff are beautiflu; so welcoming and friendly and accommodating. We arrived very early at the hotel and the staff did all they could to make us comfortable are get us into a room as soon as possible. They went out of their way with local information and maps. One of the staff even went and got our tickets to... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The service was amazing in every way. The location is great, close to the lake and to the center. The rooms are big and very clean, the staff help us in everything and even gave us a room to takr a shower before the flight. We are very enjoy from the stay.

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Singapore
Top Contributor
57 reviews 57 reviews
42 hotel reviews
106 helpful votes 106 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent stay and super service provided by the front office staff including the hotel manager, Jimmy. We stayed at the deluxe room and our friend stayed at the junior suite. Both rooms were spacious and clean. Our bed was very comfortable and they provide you with 4 pillows. Wifi works perfectly and is very fast. Our deluxe room does not... More 

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Seattle, Washington, USA
Contributor
12 reviews 12 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We are having such a wonderful stay at Oriental Suites Hotel. We are using it as a home base for our adventures in the north. The staff are exceptionally friendly and helpful. The rooms are lovely. I recommend upgrading to the rooms with the exterior window, or better yet, the room with the large patio. The hospitality here far exceeds... More 

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London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We used oriental suites as our base between travelling around Vietnam and were blown away by the fantastic service. We stayed four nights over the course of two weeks and each time we returned it felt like coming home. To make our travels easier the hotel kept one of our large bags at the hotel and we just switched out... More 

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Sheffield, United Kingdom
Top Contributor
51 reviews 51 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only had one nights stay here but I wish it had been longer. The hotel is clean, well maintained and cool! The staff are unbelievably helpful and friendly. Unfortunately I had my telephone pick pocketed but when I told the receptionist I thought she was going to cry she was so upset for me! Our room was beautiful and... More 

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Oslo, Norway
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotels is located in the middle of everything i the Old Quarter. If you stay at the weekend you´ll walk straight out of the door and on to the night market. It´s close to the water and a short walk to the frensh quarter. The staff is wonderful and greats you like a popstar. We had a room with... More 

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