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All 506 Hanoi hotels

Oriental Suites Hotel

3.0 of 5 Hotel   |   58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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Ranked #18 of 506 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
SfWanderlust Oakland, California
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30 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Oakland, California
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

spanking new. i was hesitant at first due to scarcity of reviews but they were uniformly great so went for it & so grateful i did. the best part? smiley staff helpful almost to a fault. rooms are very comfortable, everything works. breakfast substantial & good quality. location in the heart of old quarty very convenient. if i want to... More

Was this review helpful? Yes 1
Newcastle, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here with a friend and we both had an absolutely fantastic experience. We had two single beds, both of which were huge and extremely comfortable. The staff attended to our every need and always greeted us by name when we came through the door. The car that picked us up from the airport was extremely comfortable and was... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

We would firstly like the thank each member of staff at this wonderful hotel for making our honeymoon extra special in beautiful Hanoi. The staff went out of their way from the minute we arrived till we were dropped off at the airport to catch our flight home. We were greated with a wonderful welcome, and upgraded to a junior... More

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New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed 3 nights and were so impressed with the rooms and service that we returned for another 3 nights after our trip north to Sapa. Cathy and Jimmy went beyond anything we could have expected in terms of customer support and assistance. They booked cars, trains and buses for us as well as organizing a staff... More

Was this review helpful? Yes 1
Hyderabad, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Cheers to great and their GREAT HOSPITALITY!! From our check in till we departure we were well taken care of. Good location and amazing breakfast. The Hotel is situated in the Old Quarter of Hanoi. It is a beautiful boutique style hotel with a welcoming entrance and reception. There is a small intimate breakfast room at the back. Reception staff... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Jimmy and his team made us feel very welcome, even at ahort notice. We were greeted with a fruit cocktail drink, cool hand towels and very minimal paperwork. Jimmy studied in New Zealand, which is where we're from, so it was nice to chat about his experiences there. Beautiful new building, stylish rooms, fantastic location, attentive, experienced staff with good... More

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Singapore
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We were on our first holiday and business trip to Hanoi, and we are very very impress by the clean, efficient and very courteous staffs. Excellent hospitality, Excellent Environment, Excellent Location ( Old Quarters ), and Value For Money.

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Swindon, United Kingdom
Top Contributor
176 reviews 176 reviews
29 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had initially booked into the Oriental Central Hotel, but on arrival were asked to move to their Sister Hotel 'Oriental Suites' for a free upgrade to a Deluxe, whilst they carried out some maintenance. They were extremely polite and accommodating in the move, even travelling in the taxi with us to the new location. The hotel appears very new,... More

Was this review helpful? Yes 1
Brisbane, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My partner and I was transfered to Oriental Suites from Oriental Central as Central was doing renovations and was running out of room. We didn't expect too much from Suites as it was not that highly rated on Tripadvisor and we've had a very average stay with another highly rated hotel in Hanoi. However, Oriental Suites very quickly managed to... More

Was this review helpful? Yes 1
Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A lovely hotel in the centre of the old quarter in a fantastic location. Only a 5-10 minute walk to the lake and French quarter. The warm welcome we received upon arrival was wonderful, our suite was very comfortable and had a Terrace which enabled us to sit outside late at night and absorb the Hanoi atmosphere. The service was... More

Was this review helpful? Yes 1
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Additional Information about Oriental Suites Hotel

Address: 58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oriental Suites Hotel 3*
Number of rooms: 48
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Also Known As:
Serenade Hotel Hanoi

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