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Oriental Suites Hotel

#9 of 523 Hotels in Hanoi
Certificate of Excellence
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58 Hang Dao Street | Hoan Kiem District, Hanoi 00844, Vietnam (Formerly Serenade Hotel)
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1 room 1 guest
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416 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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    (416)
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Bristol, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

It would be impossible to overstate how wonderful this hotel is. We wanted to book somewhere really good, with excellent customer service, as we knew our children would struggle with jet lag and perhaps a bit of culture shock and I am so glad that we picked the Oriental Suites. The location is perfect and the rooms are gorgeous -... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We were meant to stay at the oriental central hotel but due to the air-conditioning being broken we were moved to this hotel and it was absolutely fantastic! We could not have asked for better service. The staff were very attentive and went out of their way to make sure everything was perfect. They were great at recommending things to... More 

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Melbourne, Australia
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

right next to the Vietdeli restaurant(big thumbs up) this is a qauint little hotel with a nice atmosphere and very friendly staff. room was spacious and well appointed but sadly the bed, although huge, was as hard as I have slept in....apart from that a thumbs up overall

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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Perfect service, location, atmosphere, restaurant & especially the staff: Alice, Cathy, Mia, the doorbell who escorted us to the train station & made sure we'll go up the right coach, the restaurant manager who was attentive to our music preference & so on..we were so pleased, we made it ours hub into Vietnam.

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Rome, Italy
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

They went above and beyond to make our stay fantastic, from upgrading our room because of a small issue to giving us a sister hotels rate to accommodate an extra traveler in our group. The breakfast is pretty good and is slightly varied every day. Also the view from the balcony on top is a great place for a beer... More 

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Basingstoke, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 2 nights as part of a tour of Vietnam. The rooms in the hotel were of a very good standard and very well maintained. The staff were very friendly and extremely helpful. They gave us advice on local sites, looked after our luggage whilst we were on an overnight cruise, organised our on line check in for... More 

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Sydney, Australia
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were originally booked into their sister hotel, but due to air conditioning problems we were transferred to this hotel. I have done a lot of travelling, and I have never experienced such a high level of customer service as what I did at this hotel. It is located in the Old Quarter and easy to access the lake, great... More 

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Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My friend and I stayed in the deluxe twin room here. This place is amazing. Firstly the staff greeted us with a welcome drink and briefed us on the city. Then we were shown our room. The room had free snacks (oreos etc) and water and tea. The bathroom was new and incredibly clean. The bed was decorated with petals.... More 

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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for two nights after travelling through Cambodia and Vietnam in basic hotels and hostels. Amazing last two nights in luxury! I was greeted in there hotel lobby with a cool drink, and they gave me a map of Hanoi and explained all the sights. Even though I said I'd already been in Hanoi a few days, they... More 

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cornwall
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel in July 2015 . Location was excellent, central to the wonderful hub-bub that is the old quarter. However, when you need a little respite this hotel provides joyous refrain and the staff complement this perfectly. There were some improvements being carried out whilst I was there but they did not impact on my overall experience of... More 

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