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All 492 Hanoi hotels

Hanoi City Palace Hotel

3.5 of 5 Hotel   |   106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
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Ranked #20 of 492 hotels in Hanoi
A recent review
5 of 5 stars reviewed yesterday
Alexander B Melbourne, Australia
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935 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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English first
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

We were recommended this hotel by good friends in Melbourne. When we arrived we stepped in from the busy old quarter street and were greeted by wonderful staff and served a welcome drink, much appreciated after a long trip. Our first impressions of the hotel was beautiful old world charm with marble floors, marble columns, ornate ceilings etc.Our room on... More

Was this review helpful? Yes 1
Edmonton, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spend one day before and nearly 2 weeks here after a built with "Habitat for Humanity" The staff was very helpful from the get go: -The help me getting the right SIM card for my cellphone with a good coverage with where I was going to be. Today it was $16US for one month and 5GB of data (and... More

Was this review helpful? Yes 1
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Without any doubt this was the best hotel we stayed in on our entire tour of Vietnam. A hotel with real character, conveniently located within Hanoi Old Town. The rooms are spotlessly clean and the facilities within the rooms are modern. As with most hotels in Vietnam some rooms don't have windows but we were able to upgrade at a... More

Was this review helpful? Yes 1
Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed 4 nights at this great hotel during a Habitat for Humanity GV trip. The hotel is very nicely appointed and in a very central location, but what sets it apart from the rest is the excellent service by the staff. Pham and his team have an excellent customer service focus and no detail is too small for... More

Was this review helpful? Yes 2
Sydney, Australia
Reviewer
4 reviews 4 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Three of us stayed two nights in a triple room at this hotel during a Vietnam tour. The room was spacious and clean with coffee making facilities. There is a HSBC ATM right outside the front door which was very convenient. The staff were friendly and very helpful in recommending local restaurants for dining. What I must highlight is that... More

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Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Along a busy street, is where you will find this quaint little hotel. The lobby had beauiful marble flooring which was a contrast from the shops along the street. And that's why Hanoi (Old Quarters) is so colourful and exciting, you never know what's around the next corner. The staff were fantastic from the start. Even before we asked, they... More

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Fuengirola, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed there with my grown up son March 2014.The hotel was magnificent and the staff could not have been better especially the young man on the desk who could not do enough to help. The hotel itself has a lot of marble decor and almost seems from a long past grander era. I would stay there again if visiting... More

Was this review helpful? Yes 1
Perth, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great hotel ,friendly ,very efficient and helpful staff,great location in center of old quarter,easy walk to most sight seeing locations ,busy street but silent inside the hotel !Excellent location for sampling a large range of restaurants

Was this review helpful? Yes 1
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at Hanoi city palace twice. As a family of 3 generations - ages 11 yrs, 40yrs and 62yrs we needed a family room. Hanoi city palace has a really nice spacious and comfortable family room which we really enjoyed staying in. What really stood out for us was the fantastic friendly and helpful nature of the staff. They... More

Was this review helpful? Yes 1
Buderim
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I have spent nearly 3 weeks in this wonderful hotel in Hanoi. Mr P T Phong and his lovely wife made us feel part of The Hanoi City Palace family we were always greeted with a smile nothing was too much trouble as little or big the request was ( my husband bought two pairs of jeans... More

Was this review helpful? Yes 2

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Additional Information about Hanoi City Palace Hotel

Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Hanoi
#26 Business Hotel in Hanoi
#38 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. ... more   less 
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