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Hanoi City Palace Hotel

Travelers' Choice award winner
106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
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Hanoi City Palace Hotel
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1,045 Reviews from our TripAdvisor Community

Traveler rating
    833
    181
    23
    6
    2
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194
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great location but in need of a few repairs. The reception staff were really attentive. Nothing was too much trouble. The boys would always organize our taxis and gave some good resturant recommendations. Comfy bed.

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Dublin
Contributor
20 reviews 20 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has a traditional décor, some of the hallways could do with a little touch up and painting. The location is great in the busy and bustling part of the old town. The staff were very helpful and provided a great service. The room was a good size (double deluxe) and clean. The window was facing out to the... More 

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in the heart of old town, the city palace was great value for money!! Really good location, staff went above and beyond, clean and fantastic service all round... Highly recommendable for travellers staying in Hanoi who want to experience the city, while having a safe haven to relax.

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Australia
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The stay for 6 nights was so pleasant. The staff were amazing and couldn't do enough to make our stay great. It is such a lovely building in the heart of the Old Quarter! As a real estate agent I was just dying to give it a makeover in just a few ways.....turn the drying rooftop into a small roof... More 

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London, United Kingdom
Top Contributor
50 reviews 50 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 27, 2015

I had read such great review if this propery I was very excited to see it. Me and a friend booked a twin room and it seems that every other review was of a double room. The room was a good size but one thing that is a must have for me is daylight no matter how gloomy and our... More 

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uk
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 25, 2015

Good hotel in centre of Old Quarter. great base for exploring the centre. Nice staff and good service. Can recommend the Pho in the morning. Rooms are as expected for city hotel. Fair sized room, double bed and internal window. Withinwalking distance to visitor attractions.

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Perth, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 16, 2015

The rooms were comfortable, the location was excellent, but the reason I would return to this hotel is the staff. They were extremely helpful, nothing was too much trouble. The breakfast wasn't huge, but more than enough.

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Newcastle, Australia
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 13, 2015

We stayed at this hotel as part of a group tour and so had not say in the matter. As the reviews mostly seemed very positive we were looking forward to our stay. However, we would not rate it as highly as most other people. You can't fault the location - great! Also, although on a very busy street we... More 

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High Wycombe, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 12, 2015

There are some really nice rooms at this small hotel. Just 18 rooms in total. Our twin room 301 looks at a wall and is quite noisy at times, but the room facilities are what you would expect. Lobby and breakfast are good. The massive plus point is location. You are within a 3-5 minute walk from all the good... More 

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Waimate, New Zealand
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed April 9, 2015

As we arrived in Hanoi we discovered that we were not in the hotel that we had booked almost six months prior to our arrival, and that GoAsia Tours placed us in this hotel instead. We were assured by the GoAsia representative that this was a "very good hotel" and that if we were not happy that we could change... More 

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