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All 494 Hanoi hotels

Hanoi City Palace Hotel

3.5 of 5 Hotel   |   106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
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Ranked #21 of 494 hotels in Hanoi
A recent review
4 of 5 stars reviewed yesterday
Nasreen S Kuala Lumpur, Kuala Lumpur, Malaysia
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976 people have reviewed this hotel

Traveler rating
    797
    154
    18
    5
    2
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184
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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English first
Kuala Lumpur, Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

It was my first time in Hanoi, and I decided to stay here before heading to Halong Bay. Service - The service was good as the staffs are friendly and helpful. Room - The room and beds are clean. I am very particular about smell, so there wasn't any peculiar smell as well. Considering it was somewhat smack in the... More

Was this review helpful? Yes
Kongens Lyngby, Denmark
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We stayed for a total of 6 nights, five in the beginning and one at the end of our 3 weeks holiday in Vietnam. We felt genuinely welcomed by the extremely friendly and service-minded staff. Rooms were at a high standard, including the bathrooms. And the breakfast selection was excellent (free choice from a menu card). Some early morning noise... More

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Melbourne, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The staff are friendly, genuine and so helpful. They went out of their way to help and make the stay pleasant and memorable. In saying that, we also felt we were given a lot of privacy and enjoyed just chilling out at breakfast or in our very spacious twin room. There was a little bit of work going on next... More

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Vassar, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for three separate nights within a three week period. I cannot say enough good things about this hotel. We had a car waiting for us when we got to the airport. They had bottled water and cold wet clothes to help us cool down and feel refreshed. While waiting for check in, they brought us more water... More

Was this review helpful? Yes 1
Darwin, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I couldn't have asked for a better hotel. Staff were very friendly and helped at every opportunity. My room was lovely, spacious and clean. I stayed 4 nights (1 & then 3) and when returning from the north after a night on the train and needing a shower, they let me use another room until mine was ready. I couldn't... More

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County Cork, Ireland
1 review
5 of 5 stars Reviewed 1 week ago

We had a wonderful 3 night stay here in July. Central location, excellent breakfast, great staff, very helpful manager who allowed us stay in our room when our flight was delayed which was much appreciated. Lovely spacious room with laptop and complimentary fruit. Would highly recommend.

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Fort McMurray, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for five nights at the Palace in mid July. After travelling all over Vietnam, Cambodia and various places on this planet, the Palace was one of the cleanest places to stay. The rooms were ornate (check out some of the bathroom photos!) and as previously mentioned-lap tops in every room. Most or the rooms are very quiet because... More

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Padua, Italy
Contributor
19 reviews 19 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel because reviews was nice and we find more of what we could aspect. Staff is very friendly and helpful. Position is exactly in the heart of the old town. Close to the lake and all the interesting point can be reached by walk. Room was clean and very large. Our chose has been a family suite... More

Was this review helpful? Yes 1
Portugalete
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels we've been in Vietnam. The staff is really helpful and really takes care. Rooms are clean and have a laptop free to use. The breakfast is wonderful. It lies on the centre close to most of the main locations in Hanoi. Really a good place to stay in.

Was this review helpful? Yes 1
Paris, France
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice, modern hotel with comfortable beds and clean rooms. Especially, the wifi ran so fast in our room, and even though there was a PC connecting ADSL available in room but I didn’t use it. Hotel owner and staff speak very good English and are extremely helpful, it is so convenient to walk around and shopping on Old Streets in... More

Was this review helpful? Yes 1
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Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

253 photos of this hotel

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#5 Spa Hotel in Hanoi #14 Romantic Hotel in Hanoi #16 Family Hotel in Hanoi #22 Business Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. ... more   less 
Number of rooms
18

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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