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Hanoi City Palace Hotel

Travelers' Choice award winner
3.5 of 5
106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
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Hanoi City Palace Hotel
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Hanoi City Palace Hotel
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1,039 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Perth, Australia
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The rooms were comfortable, the location was excellent, but the reason I would return to this hotel is the staff. They were extremely helpful, nothing was too much trouble. The breakfast wasn't huge, but more than enough.

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Newcastle, Australia
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed at this hotel as part of a group tour and so had not say in the matter. As the reviews mostly seemed very positive we were looking forward to our stay. However, we would not rate it as highly as most other people. You can't fault the location - great! Also, although on a very busy street we... More 

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High Wycombe, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

There are some really nice rooms at this small hotel. Just 18 rooms in total. Our twin room 301 looks at a wall and is quite noisy at times, but the room facilities are what you would expect. Lobby and breakfast are good. The massive plus point is location. You are within a 3-5 minute walk from all the good... More 

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Waimate, New Zealand
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

As we arrived in Hanoi we discovered that we were not in the hotel that we had booked almost six months prior to our arrival, and that GoAsia Tours placed us in this hotel instead. We were assured by the GoAsia representative that this was a "very good hotel" and that if we were not happy that we could change... More 

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Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I was expecting a lot more based on all the good reviews but had a pretty poor experience at Hanoi City Palace Hotel. We organised transfers with the hotel to have someone pick us up from Hanoi airport and the first thing the driver said to us when we met him was "hurry up". He was extremely rude and disrespectful.... More 

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Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a few hiccups with this hotel but throughout the staff did their best. We booked a triple room through an agent but when we checked in were given a double. Phoned to let them know. Were told they would have it sorted so we went out. Returned 4hrs later and a foldout bed was standing in the doorway,... More 

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Atlanta, Georgia
Top Contributor
89 reviews 89 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed 2 (separate) nights at the Hanoi City Palace Hotel and had a fantastic stay. The staff were very friendly and very helpful with all my questions. The location is extremely central which made exploring the area super easy. Breakfast was pretty standard between choices of Western and Asian food. The rooms were spacious as I got to stay... More 

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Nelson, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for 4 nights as the start to our vietnam tour from the North to the South. It is a nice boutique hotel with not that many rooms. It was not our hotel of choice as it was chosen by the tour operator but we read that it had good reviews before we left home. It is clean... More 

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Beijing, China
Top Contributor
187 reviews 187 reviews
14 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were taken to the Hanoi City Palace because our first hotel which we had booked for 5 nights was a complete disaster. What a gem of a find here. They gave us the same rate, 25 dollars as the previous dump and we were more than stisfied. The room was spacious and clean. The only drawback was the blankets... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

It's a great value for the money. Staff members are very friendly and helpful. Rooms are clean and quiet as they are facing away from the noisy road infront of the hotel. It's pretty much about 7-8 min walk to train station if you are going to Sapa and 10 min walk to French quarter.

Was this review helpful? Yes 1
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