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All 490 Hanoi hotels

Hanoi City Palace Hotel

3.5 of 5 Hotel   |   106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
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98%
Ranked #22 of 490 hotels in Hanoi
A recent review
5 of 5 stars reviewed yesterday
MealsySydney Sydney
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963 people have reviewed this hotel

Traveler rating
    787
    152
    18
    5
    1
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182
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Sydney
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

What can I say the staff have been tremendous there willingness to go above and beyond what any guest could want is absolutely terrific I would definitely recommend and stay here again Breakfast was great cook to order and as much as u want This hotel doesn't hVe all the bells and whistles but everything u really need is here... More

Was this review helpful? Yes 1
Auckland Region, New Zealand
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here as part of a North Vietnam tour we were on and we found our time here great. Our room was great, the service was great and the food was also great. Staying here can be quite costly though, but what you will receive as a result is very well worth it.

Was this review helpful? Yes 2
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Currently staying at city palace hotel and we are blown away by how good it all is. Firstly, the staff are amazing and very helpful. The rooms are nice with good air con and nice beds. The breakfast is tasty and good value with a mix of Western and Vietnamese food. We left an expensive face wash in the room... More

Was this review helpful? Yes 1
Coonabarabran, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service at this hotel are incredible. Nothing is too much trouble for them. The manager Phong Pham runs a very " happy" hotel. All staff are happy in their work and give 150% to their clientele. Special mention should be made of the always smiling young Que Anh Youn and Junny who are receptionists and the night reception man... More

Was this review helpful? Yes 2
Auckland Region, New Zealand
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I thought this was a 3 star hotel but read that it was just 2 star??? That is irrelevant now really. We stayed in this hotel and I am very particular where cleanliness and service is concerned and this hotel has it all. The rooms are comfortable and clean. The staff are so well mannered that they would greet and... More

Was this review helpful? Yes 1
Dublin, Ireland
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a two star hotel, but it is definitely of a very high standard. The staff here are amazing and the air conditioning is top notch, which is very important for this very humid city. The hotel is in a great location and within walking distance of most sights. The breakfast in the hotel is not the worst, make... More

Was this review helpful? Yes 2
Perth, Australia
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location, very clean and very good service. Breakfast was fabulous, fresh fruit, omelettes, croissants etc - cooked to order daily. Rooms are simple, linen good quality, pillows lovely and most of all rooms are clean and fresh. Most rooms are located at the rear of the building, these rooms are super quiet. The service is brilliant, all staff members... More

Was this review helpful? Yes 2
Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room that I stayed at this hotel is one of the best that I have stayed in all my holidays. The beds were comfortable and the housekeepers were incredibly efficient. The menu for breakfast was extensive with a good mix of western and local dishes. I would strongly recommend guests to try their fried noodles. It was very well... More

Was this review helpful? Yes 2
Coolangatta, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and 3 kids (9,7 &4) initially stayed at the Hanoi City Palace after the hotel we had booked needed some renovations. We ended up there for 7 days and had a great stay. Unfortunately after a couple of days, my wife got rushed to hospital requiring emergency surgery (nothing to do with hotel or Vietnam, was gall stones... More

Was this review helpful? Yes 3
Melbourne, Australia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Hanoi City Palace hotel for two weeks to use it as a base to visit Hanoi and other sites in Northern Vietnam. Hanoi City Palace is centrally located at 106 Hang Bong in the old quarter, staff were all excellent with Phong the manager extremely helpful with side trip bookings at the best prices. A full... More

Was this review helpful? Yes 2
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Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style
#5 Spa Hotel in Hanoi #15 Romantic Hotel in Hanoi #16 Family Hotel in Hanoi #26 Business Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. ... more   less 
Number of rooms
18

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