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2.0 of 5 Hostel   |   71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam
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Kangaroo Hotel
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Ranked #12 of 169 Specialty Lodging in Hanoi
A recent review
4 of 5 stars reviewed 1 week ago
Fr13ndly
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256 reviews from our community

Traveler rating
    163
    59
    24
    7
    3
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7
57
38
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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    (68)
All months
Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a few nights, we booked cheap and didn't expect the Ritz, so was alright. Bog standard room, though clean.. Apart from the fridge which stunk of mould. We were put in a smaller twin room, which we didn't mind. Then moved the next day to a large twin, which a balcony and a view. Great upgrade! Though... More 

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Sheffield
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Anna, who runs the Kangaroo Hostel, was absolutely amazing during my stay. She firstly upgraded me to a larger triple room as it was available during my stay... And also booked all of my trips and onward train travel for the following week. I went on a three day cruise around Ha Long Bay and she managed to get the... More 

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Oslo, Norway
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Really, you can find a better place to stay. It's cheap, but you can get a lot better. When we got there our room was not ready, so we had to sleep one night at another "nicer" hotel (the real hanoi hotel). It was not nicer at all - cold and dirty. The next day we got our room. We... More 

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AnnaThu1990, Manager at Kangaroo Hotel, responded to this review

Dear Emilie, Thank you so much for your stay and your feedback about our hostel. First, Thank you about your good comments for our great tour services-good prices - good quality and our nice staffs We are very sorry about your uncomfortable stay with us.We consider that it is effort for us to improve and upgrade our hostel much better... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 20, 2015

The Hotel is located right in the middle of the old quarter of Hanoi Worth the money! The Wifi was very good, and computers are downstairs for free use. Clean beds and towels, really nice family, nice breakfast The stuff were extremely nice and helpful Anna and May were amazing and helped us with e v e r y t... More 

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1 review
5 of 5 stars Reviewed January 17, 2015

We stayed here two nights The service was so great. Every members are so nice and kind. And the room was so clean and neat. I don't know why other koreans don't come here. I'm soooo satisfied!

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Melbourne, Australia
Contributor
19 reviews 19 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 16, 2015 via mobile

When we arrived after a long day of traveling we were informed that our room wasnt ready as a late checkout was still in it. Not happy with this as they had our flight details so they knew when we were arriving. When 2 hours later it was ready it turned out to be a twin instead of a double... More 

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AnnaThu1990, General Manager at Kangaroo Hotel, responded to this review

Dear Susane, First, thank you so much for your good comments about our awesome quality tour.we truly have all good tour and good prices for customers Besides, we also want to explain about room services .We hope that you can understand why the room was not comfortable as you want. It rained very heavily in a week before you arrived... More 

2 reviews
4 of 5 stars Reviewed December 29, 2014

We stayed in Kangaroo Hostel at first for one night and then went on a terribly bad Halong Bay tour for 3 days. Hostel wanted to help us to book our tour for Christmas but we thought we will find something cheeper somewhere else and we ended up in some random agency paying too much and getting a budget trip... More 

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Cape Town, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 29, 2014

The moment we walked in the staff were attentive and friendly at this hostel, this is not what we found on our first nights stay in |Hanoi elsewhere. English was fairly well spoken and the room was spacious and neat. My only negative comment is that there is only a stair case which is relatively steep and we stayed on... More 

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Contributor
11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 26, 2014

We booked Hanoi City Hostel but being told that it was full when we arrived and the staff took us to Kangaroo Hotel. +ve: The room was big and clean. Breakfast was good, menu included Western and Vietnamese choices. We booked HalongBay tour through them and the tour was nice! -ve: The hotel building is a bit old without lift.... More 

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Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

My husband and I stayed here recently and it was really great value for money. I am always wary of booking tours through a hostel/hotel but we booked a halong bay tour and another day trip through the hostel and they were excellent. They really guided us on what ones were best and were very knowledgeable without being pushy at... More 

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Additional Information about Kangaroo Hotel

Address: 71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Kangaroo Hotel 2*
Number of rooms: 10
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