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2.0 of 5 Hostel   |   71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam
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Kangaroo Hotel
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Ranked #9 of 162 Specialty Lodging in Hanoi
A recent review
5 of 5 stars reviewed 1 week ago
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251 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel is located right in the middle of the old quarter of Hanoi Worth the money! The Wifi was very good, and computers are downstairs for free use. Clean beds and towels, really nice family, nice breakfast The stuff were extremely nice and helpful Anna and May were amazing and helped us with e v e r y t... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We stayed here two nights The service was so great. Every members are so nice and kind. And the room was so clean and neat. I don't know why other koreans don't come here. I'm soooo satisfied!

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Melbourne, Australia
19 reviews 19 reviews
12 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

When we arrived after a long day of traveling we were informed that our room wasnt ready as a late checkout was still in it. Not happy with this as they had our flight details so they knew when we were arriving. When 2 hours later it was ready it turned out to be a twin instead of a double... More 

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AnnaThu1990, General Manager at Kangaroo Hotel, responded to this review

Dear Susane, First, thank you so much for your good comments about our awesome quality tour.we truly have all good tour and good prices for customers Besides, we also want to explain about room services .We hope that you can understand why the room was not comfortable as you want. It rained very heavily in a week before you arrived... More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

We stayed in Kangaroo Hostel at first for one night and then went on a terribly bad Halong Bay tour for 3 days. Hostel wanted to help us to book our tour for Christmas but we thought we will find something cheeper somewhere else and we ended up in some random agency paying too much and getting a budget trip... More 

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Cape Town, South Africa
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

The moment we walked in the staff were attentive and friendly at this hostel, this is not what we found on our first nights stay in |Hanoi elsewhere. English was fairly well spoken and the room was spacious and neat. My only negative comment is that there is only a stair case which is relatively steep and we stayed on... More 

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11 reviews 11 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We booked Hanoi City Hostel but being told that it was full when we arrived and the staff took us to Kangaroo Hotel. +ve: The room was big and clean. Breakfast was good, menu included Western and Vietnamese choices. We booked HalongBay tour through them and the tour was nice! -ve: The hotel building is a bit old without lift.... More 

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Dublin, Ireland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2014

My husband and I stayed here recently and it was really great value for money. I am always wary of booking tours through a hostel/hotel but we booked a halong bay tour and another day trip through the hostel and they were excellent. They really guided us on what ones were best and were very knowledgeable without being pushy at... More 

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1 review
5 of 5 stars Reviewed December 13, 2014

We stayed here for 2 nights at the start of December 2014 and loved it here!! We got a private double room and it was massive for 2 people, we had loads of space for all of our stuff. The best aspect of this hostel is the owner, she is so so nice and so helpful!! We booked our ha... More 

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1 review
5 of 5 stars Reviewed December 11, 2014

Kangaroo Hotel has made my stay extremely enjoyable. I especially love the young lady at the receptionist. She is always smiling and very helpful. She gave us tips to conquer Hoan Kiem area. Most importantly, she recommended us cheap tours outside of Hanoi and make everything comfortable. She helped us with our laundry and very miscellaneous stuff. Room is also... More 

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Top Contributor
102 reviews 102 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 21, 2014

When we visited in Hanoi, unfortunately we didnt get room in kangaroo because they were full, but the amazing staff and the owners helped us to find another place and get us a good price. More than that we did the Sapa tour and Halong bay tour through the agency of the hotel and they were the cheapest. When we... More 

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Additional Information about Kangaroo Hotel

Address: 71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Kangaroo Hotel 2*
Number of rooms: 10
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