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InterContinental Hanoi Westlake

5.0 of 5 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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Certificate of Excellence 2014
InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,226 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Horsham, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars NEW

Stayed in the rooms over the water. On holidays, so a nice stroll before and after breakfast. Large rooms - very well presented and plenty of room! Was away from the hustle and bustle. Breakfast very good - great selection and my wife killed for the fresh croissants brought around by the lovely waitress! Fascinating watching the guy in the... More 

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Shanghai
Top Contributor
52 reviews 52 reviews
48 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

If you are transiting Hanoi and you need a place to stay but don't want to be actually in the airport this is a practical choice. The design of the hotel isn't particularly memorable. It's built out over the west lake and is a jumble of concrete rafts and overpasses. The hotel is actually a bit of a disaster for... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear ShanghaiJululu,, Thank you for your comment from your recent stay with us. The hotel has a unique location surrounding by the West Lake where you can enjoy the romantic and peaceful environment. Thank you again for your feedback and we are looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager More 

Manotick
Top Contributor
84 reviews 84 reviews
29 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a first rate hotel by any standards, but especially so in Hanoi. The service is excellent, the rooms are clean, and everything worked. The breakfast was varied and excellent - both western and oriental fare was on offer. My positive view may be affected by previous visits to Hanoi. My first visit to Hanoi was in the early... More 

Was this review helpful? Yes 2
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Bob009,, Thank you very much for sharing your experience on TripAdvisor. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again... More 

London, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed staying at this hotel very good standard with always helpful staff. Great views over the lake and peaceful from the traffic. Rooms well apppointed and cleaned to a high standard and the breakfast is very good with a wide range to choose from. Wi Fi free if you sign up to the scheme they offer or you have to... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Paul A, Thank you for choosing InterContinental Hanoi Westlake for your stay in Hanoi. It is really great to know that we can make a memorable stay for you by our services. Thank you and we are looking forward to welcoming you back soon Best regards, Trang Nguyen PA to General Manager More 

London
Top Contributor
72 reviews 72 reviews
45 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

Junior suite, balcony with a nice view. Warm room and lovely shower. Good TV and wifi. We went club and really enjoyed having a quiet breakfast in the club room as opposed to the busy restaurant which we tried on our first morning. We had a pizza in the Italian restaurant which was as nice as any Italian pizza I've... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Steve C, Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen Personal Assistant to General Manager More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful 5 day stay at this beautiful hotel. Clean and beautiful suite for 4. The breakfast was amazing, service perfect, and the assistance of the concierge during a complicated problem for us saved the day. I highly recommend this hotel.

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Marla B, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. Thank you for choosing us and we are looking forward to seeing you again soon Warm regards, Trang Nguyen PA to GM More 

Japan
Top Contributor
99 reviews 99 reviews
50 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We live and work in Vietnam and stayed most of the five star (and other star) hotels in Hanoi, and we think this hotel is still the best five-star hotel for its environment and cost-performance. The highlight of this hotel is it is not a high-rise standard five-star style hotel, but it is rather low-rise hotel facing to / on... More 

Was this review helpful? Yes 2
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Kenyalang, Thank you so much for the kind words of the hotel and your stay in Hanoi. We are very proud of the property and the team bring a very personalised service to life. Hanoi is a great city to explore and our people love nothing more than giving advice about their city. There are many restaurants in the... More 

Ashtead, United Kingdom
Top Contributor
105 reviews 105 reviews
37 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As always, the welcome here – especially for IHG members – is effusive. The staff are particularly attentive and helpful, especially in acting as translators for lost/missing taxi drivers who can’t find their way. I visited in winter and it was cold but the rooms were like toast. The Club Lounge is worth the extra as it provides a very... More 

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Good Morning, Thank you for the kind words. Great to hear that you were recognised as an IHG rewards guest. We work hard to ensure that all our guest are recognised and in particular our members. Pleased to hear that you are using this free membership to enjoy the options available with over 4500 IHG hotels across the world. I... More 

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

No doubt one of the most pleasing and enjoyable hotels in a bustling metropolis. Just spent 2 nights there, in a great setting, where the aesthetic, amenities and service is all directed at helping you relax and refresh. We now have stayed there 3/4 times in recent years and the reception and service has not waivered once. a great place... More 

Was this review helpful? Yes 2
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Good Morning, Thanks for the kind words, great to hear that you are enjoying your stays with us. We work hard to make our guest experience very personalised. Please let me know next time you are heading our way so I can say thank you in person. I can be contacted at adam.mcdonald@ihg.com Regards Adam McDonald General Manager. More 

Manchester, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ok so first of all there are a lot of mosquitos about but apart from that the views from the hotel and the setting are great. The staff are what really this hotel I cannot rate them highly enough. We stayed with our 2 year old daughter and every morning the staff would pay her special attention and even walk... More 

Was this review helpful? Yes
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Guest, Thanks for the kind words, particularly about the team. The team love spending time with our guests and bringing a very personalized guest experience, which is what InterContinental Hanoi Westlake is known for. Please let me know if I can be of any further assistance Regards Adam McDonald General Manager More 

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#20 Business Hotel in Hanoi
#37 Family Hotel in Hanoi
#42 Romantic Hotel in Hanoi

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