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InterContinental Hanoi Westlake

#77 of 524 Hotels in Hanoi
Certificate of Excellence
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1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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1 room 1 guest
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InterContinental Hanoi Westlake
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1,437 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (367)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • All months
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    (417)
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Alexandria, Virginia
Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Intercontinental is a beautiful hotel that is located just slightly outside the city center. Fortunately, taxis are cheap and plentiful so this really isn't an issue. There is a temple nearby that has loud music early in the morning so this can be an issue for some rooms.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After our great cruise booked via Brilliant Halong Cruises website. We decided to stay here for 3 nights. Our suite room was not expensive and it was luxury. Got a great Lake View. Bathroom was modern and bed was so comfortable. Hotel restaurant offered fantastic and various choices for food and staffs were extremely welcoming and inviting.

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New Delhi, India
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The moment you enter into this property you feel that its a different world altogether. Beautifully spread over water bodies and an excellent view of the Westlake. Evenings spent in the open bar area are divine! We did have some problem with the air-conditioning as it was super hot in Hanoi - the duty manager offered to upgrade our room... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear nitin_gup, Thank you for sharing your stay experience. Thank you so much for taking time to give us your feedback. It is great to know that you enjoyed your stay with us. Our hotel situated uniquely on the surreal West Lake of Hanoi, offering our guests not only great views but also a relaxing, resort feel. We are looking... More 

Adelaide, Australia
Level Contributor
5 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed at Westlake last month for 2 nights on a work trip. I had a lake view room in Pavilion 1, and was amazed and the gentle sounds of the lake and birdsong. The pool was lovely and a relief in the heat. Breakfast as you would expect at a large hotel with good choices. Pastries especially good!

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear kanako, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized service also. I am very happy that you have memorable experience with us We are... More 

Singapore
Level Contributor
135 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for 2 nights for a business trip. The airport pickup and check in process was efficient. I booked an executive room and was upgraded to a suite. This was lovely - traditional looking and yet functional. The staff in the executive lounge were very helpful - as was the concierge. Breakfast was good and lots of choice. Gym was... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear FJB774 Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. I am glad that you had a great stay with us. I hope to welcome you back to InterContinental Hanoi Westlake soon! Kind regards, Trang Nguyen PA to General... More 

Hanoi, Vietnam
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We arrived to a warm welcome. The service is excellent throughout the hotel. It's a great setting looking over West lake. The room is well done, the beds are.Really comfortable. The breakfast was all we expected and more. If your looking for a bit of peace and quiet away from the craziness of Hanoi you cannot go wrong with this... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear jell0k, Thank you for your comment about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized service also. I am very happy that you have memorable experience with us We are... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel with great service. It is located on the lake and has beautiful views the whole day. The breakfast is good also and it is more like in occidental way rather the oriental, so your stomac can rest from "pho ga" and other vietnamese dishes :D

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Evgeny P, Thank you for giving us feedback from your recent staying with us. I am very glad to know you and your family enjoyed your stay with us at InterContinental Hanoi Westlake. Our team always aims to do our best to enrich our guests’ stay with their customized needs. I hope we will have the great pleasure to... More 

Hanoi, Vietnam
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Beautiful hotel with super friendly staff. Nicely appointed rooms and well decorated. Centrally located with shopping and food nearby. Breakfast buffet was great. The buffet was not included with my room but I thought the price was very reasonable. Will stay again.

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear njaneardude, Thank you for choosing InterContinental Hanoi Westlake. It is great to hear that you enjoyed the wonderful view of Westlake due to our unique location, as well as the sumptuous breakfast and our genuinely caring team. I look forward to welcoming you back to InterContinental Hanoi Westlake in the near future. Kind regards, Trang Nguyen PA to General... More 

Perth, Australia
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This is a showcase hotel for the IHG chain, the staff and facilities and excellent. The gym is very well appointed and spacious although the could befit from some additional free weights. Exception breakfast service. The rooms are beautifully appointed with fabulously comfortable beds and amazing pillows, the setting allows the best and most peaceful nights sleep.

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Stuart W, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Kind regards, Trang Nguyen PA to General Manager More 

Washington DC, District of Columbia
Level Contributor
76 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

The service here is really outstanding. I arrived with no reservation but they were able to book me for the corporate rate for the night even though it was too late to confirm it on that date. I stayed both in an overwater pavilion room and then later in one of the rooms in the main building. While the view... More 

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear lesjorgie, I am very glad to read your comments. It is great that you have a memorable experience at InterContinental Hanoi Westlake. Yes, we are a unique hotel in Hanoi which is built on the surface of West Lake and we are very proud of our personalized service. Thank you for your comments and we hope to welcome you... More 

Hotel Review Summarization

What travelers say

  • West Lake(8)
  • Main building(6)
  • Club lounge(4)
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Pool/beach area (13)
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View from room (8)
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Bathroom (4)
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