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InterContinental Hanoi Westlake

#76 of 519 Hotels in Hanoi
Certificate of Excellence
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1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,405 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (360)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
  • All months
    (1405)
  • Mar-May only
    (417)
  • Jun-Aug only
    (334)
  • Sep-Nov only
    (312)
  • Dec-Feb only
    (342)
All months
Bengaluru (Bangalore), India
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am a repeat visitor to this property. Great views from the main building and great ambiance from the rooms over the water. Cant decide which is better. Good room service and gym. Hospitality is good as well.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Rmanik, We appreciate your loyalty and feedback. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Thank you for choosing us and we are looking forward to seeing you again soon. Warm regards, Trang Nguyen PA to General Manager More 

Hong Kong, China
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sometimes pics look better than the real deal but this hotel is as picturesque as it gets. At night it looks amazing with all the lights on and reflections in the water. Pool is small, otherwise hotel is nice and clean. Rooms over the water are spacious and luxurious. service also very good and friendly. Location is a bit away... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear GlobetrotterJ16 , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in International West Lakes 3 times. I loved this hotel. Rooms were big, clean and amenities were great. Beds and pillows sent me to heavenly sleeping. Lake view truly freshened me after long day. Breakfast and dinner were awesome. Sunset bar was so relaxing.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Victoria Pornus... S, We appreciate your loyalty and feedback! It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

Bristol, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel on the first night of our honeymoon in Vietnam and it was the perfect place to start off our relaxing break. It is quite a way out of the centre of Hanoi but that means it feels tranquil and away from the hustle and bustle. The hotel staff were fantastic and welcoming, the food excellent... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear MarnieBull1979 , At InterContinental Hanoi Westlake, we do our best to ensure the perfection is delivered to our guests from the moment we meet them until the moment of bidding farewell. I am very glad that we had the great pleasure to be the destination for your honeymoon, and that you both enjoyed our company. I am looking forward... More 

Queensland, Australia
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 2 nights at the beginning of a Uniworld Cruise/Tour. On arrival after a 2 night Junk stay on Ha Long Bay, the cool, spacious, understated foyer was a welcome retreat. We were welcomed by friendly, smiling staff who greeted us with a cool drink and cool face washers. Our room was very large with marble ensuite featuring double vanities,... More 

Was this review helpful? Yes 2
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear RaineandAl , Thank you for sharing your stay experience. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Our Sunset Bar has always been highly recommended for our guests who in return often mention it as a special highlight of the hotel. We are looking... More 

Amsterdam, The Netherlands
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is conveniently located not far from Hanoi downtown, still it preserves the nature setting with its architecture over the water. Scenery is great, staff is responsive and kind and its certainly a good deal.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Schweichler , Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. We hope to welcome you back soon. Warm regards,... More 

Kuala Lumpur
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

Quiet place and the french chef makes a point to meet you at the check out cos he messed up your room service the night before. Reception and breakfast area staff are great. I prefer the main building because I do not want to walk through the humidity to the water front chalets.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear twinpiped , Thank you for choosing InterContinental Hanoi Westlake. Every guest is our reason to aim higher and provide the top service. I am glad you enjoyed your stay with us. I look forward to welcoming you back to our hotel in the future. Warm regards, Trang Nguyen PA to General Manager More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed every aspect of our stay in this hotel and are looking forward to coming back after a trip to Halong Bay. Hotel staff has given us a superb welcome and made sure that we enjoyed our time here. We can highly recommend this place.

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Adam K, Thank you for your feedback from you recent stay with us. I am happy that you had an enjoyable stay with us. Thank you for choosing us and we are looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

An amazing sanctuary in the middle of the hustle and bustle of Hanoi. The rooms on the water are amazing. A perfect hotel for business travel. The staff are wonderful. The food is great. No complains what so ever.

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tim V, It is a great pleasure to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager More 

London, United Kingdom
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our hotel was stunning. It's set around the lake and has gorgeous views over the city of Hanoi. OK it's a little taxi ride into town but the journey was never more than 100,000 VND, which is around £3. The rooms were huge with massive king size beds and some English movie channels. The bathrooms were equally large with a... More 

Was this review helpful? Yes 2
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear LRE517, Thank you for choosing InterContinental Hanoi Westlake for your stay in Hanoi. It is really great to know that we can make a memorable stay for you by our services. We are very much looking forward to welcoming you back in the near future. Warm regards, Trang Nguyen PA to General Manager More 

Hotel Review Summarization

What travelers say

  • West Lake(8)
  • Main building(6)
  • Club lounge(4)
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1,204 photos of this hotel

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Room/suite (189)
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Bathroom (60)
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Hotel & grounds (283)
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View from room (83)
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Dining (77)
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Pool/beach area (37)
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Business center/function rooms (9)
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Other (223)

Management photos: Courtesy of the property manager

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Hotel & grounds (28)
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Dining (53)
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Room/suite (70)
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View from room (8)
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Bathroom (4)
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Pool/beach area (13)
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Business center/function rooms (9)
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Other (44)
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