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InterContinental Hanoi Westlake

#80 of 512 Hotels in Hanoi
Certificate of Excellence
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1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,298 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Broomfield, Colorado
Top Contributor
134 reviews 134 reviews
97 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights in Hanoi before going to Ha Long Bay. Check in went smooth, overall friendly staff. Rooms were all clean upon arrival with no issues. We had 3 rooms in the over water pavilions and one in the main tower. The basic over water rooms we had were nice and quite, however the 1 bedroom residence they... More 

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Yokohama-shi, Kanagawa, Japan
Top Contributor
92 reviews 92 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I'm an InterContinental fan, and this hotel is a large part of the reason why. The club is wonderful ,friendly staff, great breakfast choices and enough goodies at happy hour that one never needs to go elsewhere for dinner unless one really wants to. As a tiered club member, we are treated superbly, welcomed with skill and upgraded to one... More 

Was this review helpful? Yes 1
Houston, Texas
Top Contributor
224 reviews 224 reviews
59 hotel reviews
209 helpful votes 209 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We spent two nights here, on a Uniworld tour. Room was large very nice and clean, balcony with nice view of water. Great breakfast buffet. The bar lounge is separate from the hotel itself, a good walk away. There was hardly anyone in the lounge. The lounge is open no solid walls, It was chilly so we ask to sit... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear usroadrats, Thank you for giving us your feedback. We always pay attention in all guest comments to make sure we can improve our service and meet guest needs. I will share your comment with Club lounge team and we hope that we can have other opportunities to show you our best service. Warm regards, Trang Nguyen PA to General... More 

Colombo, Sri Lanka
Top Contributor
88 reviews 88 reviews
43 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for one night before catching our flight back to Colombo and what stands out the most is the level of service this hotel offered their guest. The staff are very efficient, friendly and most of all goes out of the way to make your stay comfortable. Location wise this hotel is a great distance from the hustle and... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Natasha0017 , Thank you very much for your great words about us. At InterContinental Hanoi Westlake, our utmost goal is to make every guest's stay perfect and we are more than happy to know that you love our staffs and services. Your idea about the improvement has been taken on board for future action. We hope to see you... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Fabulous hotel with an amazing breakfast including THE best crossiants. Wonderful pool was great for an afternoon swim, drinks and snack. Cab rank just outside hotel makes everything easily accessible. Highly recommend this hotel.

Was this review helpful? Yes 2
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear KellieMc2015, Thank you very much for taking time to give us your comments. It was great to know you enjoyed our croissants, breakfast, pools and most importantly you are happy with your stay at InterContinental Hanoi Westlake. We hope to see you again in the near future! Hanh Ngo Assistant HR Manager More 

Tampa, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great location. Proximate to lots of noteworthy tourist spots. Elegant rooms - especially the ones "on the water". Exceptionally friendly staff throughout the hotel. Great food choices right within the hotel. Like in New York City the sounds of the city can intrude at any time. But I accept that as part of the unique charm. The chefs at Milan... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear K C, Thank you very much for your great comments on your stay with us. This is truly a reward to all the efforts our team has been doing to make a difference to each and every guest's stay. We will send your comments to the chefs at Milan Saigon restaurant very soon. We look forward to seeing you... More 

Colombo
Top Contributor
66 reviews 66 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed at many star class hotels across Asia; Sheraton Singapore, Shangri la KL, JW Marriott KL and many more including Moevenpick in Hanoi but none compares to the service, friendliness and professionalism of the guest relations / front office staff at the intercontinental. I was in awe of how swiftly and smoothly they checked us in...they were so... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Rehan A, Thank you for taking time to give us your comment. At InterContinental Hanoi Westlake, we always do our very best to ensure guest have unique experience with us. I am very glad to know that you had an enjoyable time with our team. I look forward to welcoming you back to InterContinental Hanoi Westlake in the near... More 

Broadbeach, Australia
Top Contributor
55 reviews 55 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

we had two nights here in between a cruise to Halong Bay. First night was good great room and service in club lounge. Pool service non existent in both experiences. No water no setting out towels. Second visit service in lounge, reception, very disinterested. We had a lotus suite for each of our nights really great one in the second... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jennifer P, Thank you for sharing comments from your recent staying with us. Regarding for your comment on the second stay, I apologize that we have not live up to your expectation. Your experience is not what this hotel or the brand is about. We pride ourselves on delivering exceptional guest service consistently, it seems on this occasion we... More 

Gurgaon, India
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent close to a week in this hotel on a business trip. The hotel is beautifully located and the lake facing rooms have a lovely view. The rooms are nice and the services right from reception, room services etc are excellent. The staff are courteous and helpful. It was a pleasure to stay at this hotel and given an opportunity... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sheilasarkar , Thank you for your great comments about your recent staying with us. InterContinental Hanoi Westlake offers the guests not only a surreal resort feeling in the middle of the busy Hanoi only with its unique location, but also with its top-quality and personalized services. I look forward to welcoming you back to InterContinental Hanoi Westlake in the... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed from the 5-7th April in a Club room. The hotel grounds were beautiful and clean, the only downside were the mosquitoes so bring repellent. The room was big and perfect. Trong in the Club Lounge was very accommodating. I dined at Milan restaurant which was the only disappointment at the hotel. It was expensive and resembled the taste... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear lawyeronholidays, Thank you for giving us your feedback. I am great that you like our hotel and our room. Regarding your comment about your dining experience at Milan restaurant, it was disappointing to know that our service did not meet your expectations. Your comments are taken on board and have been fed back to the operations team to make... More 

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