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All 492 Hanoi hotels

InterContinental Hanoi Westlake

5.0 of 5 Hotel   |   1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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83%
Ranked #78 of 492 hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
BobAshland_Ohio Ashland,Ohio
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983 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Ashland,Ohio
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

Recently stayed for a week at the Hanoi Intercontinental on West Lake. The service is wonderful, the food was great and the variety of resturants and bars made this feel like an oasis after working all day. I would highly recommend this as the price was reasonable the staff spoke very good english which is the only language I speak.... More

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Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

before I talk about many other good things of this hotel, I need to share how great the Concierge is! Knowledgeable and very helpful. I asked for spa near to my dinner venue and it was a perfect Choice! Check in was very warm welcome. had 5 staff helping my check in. Room is big and nicely designed. Will I... More

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england
Top Contributor
81 reviews 81 reviews
56 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Recently visited Hanoi and stayed at the Intercontinental on West Lake. It is a truly beautiful location to stay. I chose the hotel because there were several offers which made its booking cost appear good. However, everything you do or touch seems to cost and in the end the price was quite high. That being said, it is a very... More

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Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed at this hotel in July 2014. Beautiful setting on the lake. Service was outstanding. Nice workout facilities. Wifi works great. The breakfast is outstanding! In addition to the many freshly prepared breakfast items, the chef brings round crescents right out of the oven piping hot. They are melt in your mouth delicious. Also try the Vietnam noodle soup prepared... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Clintb1030, Thank you for choosing InterContinental Hanoi Westlake! It is a great delight to hear you enjoyed your stay with us. I myself also like Vietnamese noodle soup "Pho" very much. I will make sure to pass your comments to the team so that they know their efforts are recognized. I look forward to welcoming you back in the... More

Manila, Philippines
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed there 4 days, 3 nights. I was not very impressed with the city so the hotel was quite an escape from the chaotic environment found outside. I stayed in the Pavilion and I appreciated the privacy it offered. The room was excellent and I loved their lemon scented soaps so much that I ordered a lot to bring... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Camille_Austria30, Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Our Sunset Bar has always been highly recommended... More

gold coast australia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beautiful reception. Divine rooms. Comfy beds. Loads of towels. Excellent club. Pool area was poor not many sun beds, only enough for maybe 20 people and the pool was green, we didn't know if this was the look that they were after, strange. You're paying the big international hotel prices in their restaurants when you can go downtown & eat... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear map44, Thank you for your comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in... More

Hong Kong
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago

- a belated review - having never been to Hanoi I wanted to go and so travelled there in October 2013 - I was picked up by the hotel limo from the airport - the place is still developing and so there are no metros or buses - rather than haggle with a cab, the hotel transport comes recommended -... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Shanghai_Deco, Thank you for a great belated review about your recent stay with us. I am very happy to know that you like our room, our breakfast as well as our gym. I agree with you that the hotel has unique design with 70% over the water which we are very proud of and constantly receive lots of great... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Intercontinental for three nights. We had a very pleasant stay there. The room was pleasant and clean and the service was solicitous. The food was a reasonably high quality and the overall ambience was wonderful. The gym was well equipped and pleasant. The external facades of the hotel were in need of renovation... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Touristicguru, Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. It is great that you have a memorable experience at InterContinental Hanoi Westlake. We are happy that you like our room and our restaurants. Thank you for your comments and we... More

Arlon, Belgique
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

During our first stay we got two inter-connecting Pavillon rooms and all was just perfect. We paid an upgrade for the Club lounge and enjoyed the breakfast and Happy Hour there. The buffet in the restaurant was outstanding but expensive. At our second stay, we got two rooms in the main building ground floor. Enjoyed much less as a lot... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear SIEBENMEERE, Thank you for choosing InterContinental Hanoi Westlake. It is great to hear that you enjoyed the wonderful view of Westlake thanks to our unique location, as well as the sumptuous breakfast and our genuinely caring team. I am looking forward to welcoming you back in the near future. Adam McDonald General Manager More

Penang Island, Malaysia
Top Contributor
66 reviews 66 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights in April for business. All in a very nice quite hotel to relax after work. Problem is there is nothing within walking distance of this hotel. Need to grab a taxi out to look for dinner and night life. Even it had great views of the lake, the time I was there it was foggy... More

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear SengKwong Y, Thank you for your comment from your recent stay with us. We are happy that you enjoyed stay at our hotel. We look into all guest comments to make sure we always deliver the best service to our guests. We hope to have opportunities to serving again soon. Adam McDonald General Manager More

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#9 Luxury Hotel in Hanoi #22 Business Hotel in Hanoi #40 Family Hotel in Hanoi #43 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
Number of rooms
359

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