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InterContinental Hanoi Westlake

#78 of 522 Hotels in Hanoi
Certificate of Excellence
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1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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InterContinental Hanoi Westlake
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1,375 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Victoria, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Thoroughly enjoying our stay here in Hanoi. The staff of the hotel have been fantastic - welcoming on arrival, friendly and helpful in all aspects of our stay. Recommendations abound for the best things to see and do in Hanoi. The rooms are pleasant and well presented. We were upgraded due to a faulty air conditioner and this was very... More 

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Pixiepoo271 , I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Thank you for choosing us and we are looking forward to seeing you again soon. Warm regards, Trang Nguyen PA to General Manager More 

Maloy, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I do travel a lot through work, and visit a lot of really nice hotels, but none has ever been as good as this one! Mind you, you need to get a room with a lake view, it is well worth the few extra dollars. The staff was helpful, and the waiters in the indochinese restaurant was amazing! Very helpful... More 

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Haakon_85, Thank you so much for your fantastic review! We really appreciate you taking time to provide us with feedback. I will certainly pass on the review to our great team members. I know you have a lot of choices around the area to stay but you can count on us to ensure you have the best experience we... More 

Elliot Lake, Canada
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were going to begin our trip on a river cruise and this was our first stop. What a great hotel.... Great food, comfortable rooms , and, excellent service... If anyone is travelling in this area this is the place to stay.. Many excellent sights in walking area...

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear LoveToTravelMazatlan, Greeting from Intercontinental Hanoi Westlake, It was our pleasure to have you with us and I would like to say thank you for such wonderful comment from you. We are looking forward to welcome you back in the near future Best regards HUY DO Front Office Manager More 

London, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This was another hotel I helped my parents book for their 42nd anniversary trip to Asia based on previous reviews. The service was superb and the quality of food and drinks in the exec lounge was of a very high standard. The concierge team are very good at their work - they helped organise a day trip to Halong Bay... More 

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tarun G, We are so happy for such wonderful feedback from you. At Intercontinental Hanoi Westlake, we strive to deliver excellent service to our customers and it was our pleasure to make your parent's 42 anniversary memorable. We are looking forward to welcome you back in the very near future. Cheers HUY DO Front Office Manager More 

Mumbai (Bombay), India
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

It's on a lake ! Needless to say, on location and view from the bedroom window, this property scores ten on ten. The breakfast spread is quite nice with something for everyone. The room furnishing and amenities are all wonderful. The staff is exceptionally nice and courteous. It's a little further away from the old quarter which is the heart... More 

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear C0ff333, Firstly, I would say thank you for your time to leave the great comment for us! I will definitely share this story to the team, and looking forward to welcome you back in the near future Best regards HUY DO Front Office Manager More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

I love to hear the piano in the evening after my daily rush hour around Hanoi. Relaxing, refreshing, romantic... The view is very good -famous West Lake- and excellent services. Gym, Spa and pool are truly Intenational Standard of 5 stars hotel. It is a Beautiful Hotel.

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Deddy R , Thank you for your stay with us and I am very glad to know that you loved Intercontinental Hanoi Westlake for its location and the facilities. Our hotel is located uniquely on the largest lake in Hanoi, so we could be able to deliver the most relaxable time to our guests during their stay. We are... More 

Beijing, China
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Although a little old, this hotel keeps a lot of charm due to its exceptional location, overlooking the lake, but also to the nicely furnished and decorated rooms. I just regret you may easily hear noise (even just people speaking) coming from neighbouring rooms, due to poor noise isolation from one room to the next.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Marc_from_China , I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. We always aim to offer the best assistance whenever our guests are in need. Thank you very much for your comment and I am very much looking forward to welcoming you back. Warm regards, Trang Nguyen... More 

Singapore
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I went on a business trip, stayed over for 2 nights at the hotel. It is located between the old city and the airport, convenient for airport transfer but need a taxi to go to the old market and city areas. Though, there is an expat enclave close to the hotel which has a few nice bakeries and restaurants. The... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tusky16 , Thank you for your comment from your recent stay with us. We look into all guest comments to make sure we always deliver the best service to our guests. We hope to have opportunities to serving again soon. Warm regards, Trang Nguyen PA to General Manager More 

Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful 5 stars hotel which was value for every penny. Our room was located overlooking to the lake. We had wonderful service especially Vietnamese smile which still has been sealed in my heart forever. Room was spacious with a very nice pool even it's quite small. Hotel was located near the city and it's peaceful. I would... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Mohan O, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. We always aim to offer the best assistance whenever our guests are in need. Thank you very much for your comment and I am very much looking forward to welcoming you back. Warm regards, Trang Nguyen... More 

Bangkok, Thailand
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed there for 2 nights during my business trip. I got a room with lake view and small balcony. The room is great with very comfortable bed and Hi-Speed Wifi free in the room.The service is exceptional as you might expect from 5-star hotel. Amazing buffet. Recommended!!

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear muumuuokada , Thank you for your feedback from your recent stay with us. I am happy that you like our room and our buffet. Thank you for choosing us and we are looking forward to welcoming you back. Warm regards, Trang Nguyen PA to General Manager More 

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