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InterContinental Hanoi Westlake

#75 of 537 Hotels in Hanoi
Certificate of Excellence
5.0 of 5
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5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
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InterContinental Hanoi Westlake
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1,673 Reviews from our TripAdvisor Community

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Santiago, Chile
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

On our way to Halong Bay, we stopped for a night and were surprised to see the beauty of the setting. The rooms were nicely distributed over the water, making us forget we were so close to a crowded city. The service was very good and the breakfast, one of the highlights

Helpful?
Thank Federico V
Hong Kong, China
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you want a relaxed luxurious vacation in Hanoi, book your stay at the intercontinental hotel Westlake. This stunning luxurious property will just take your breath away. What is best is that it is located just 10-15 minutes away from the city centre (Hoan Kiem district) and 10-15 minutes away (USD5 for a cab ride to the city centre or... More 

Helpful?
Thank neha A
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I stayed here for 2 nights in January and we absolutely loved it , this is one of the hotels that exemplifies " service with a smile" ... And this was not restricted to the check in staff ... Everyone from the cleaning staff to the restaurant staff were reply courteous and always willing to go out... More 

Helpful?
Thank Avinash_gopal
Sydney, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had stayed at the Metropole & did not expect this hotel to be as good but we were very pleasantly surprised. The setting on the Lake is absolutely gorgeous & the Sunset Bar is very special. The rooms & restaurants were great but special mention must go to breakfast. It was one of the best hotel breakfasts we have... More 

Helpful?
1 Thank louiethefly95
Los Altos, California
Level Contributor
117 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The InterContinental is a five star hotel, almost a resort, on West Lake, which is a very beautiful part of Hanoi. The only downside is that it's a bit out of the way for those wanting to visit the sights of Hanoi. Aside from West Lake itself, about the only attraction within walking distance is the big flower market. The... More 

Helpful?
1 Thank SanFranciscoHiker
Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The staff were extremely warm and friendly and eager to help in any way. The hotel overlooks Westlake and it was peaceful to sit by the pool and have lunch or watch the sunset at the bar. The shoreline around the lake is 17km and, although not a stressless experience, it was great to run around the lake and observe... More 

Helpful?
Thank Michele S
Hanoi, Vietnam
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed at this wonderful hotel for 3 months with my wife for business. One of the greatest experiences i have had in a hotel in all my years travlling around the world. I have never seen staff so nice and helpful, always with a smile. Breakfast selection and quality second to none, location perfect in the city, although you feel... More 

Helpful?
Thank christopherU2874FO
Natick, Massachusetts
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

While this hotel was a bit out of the city ....we were on a tour and so we had bus transport. This was our first hotel for the trip and we were very satisfied with the room and the breakfast. We found out later that this country of tourism ....offers the best for so much less than what we are... More 

Helpful?
Thank retiredsmile
G_Manager-ICH, PA to General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Retiredsmile, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. We always aim to offer the best assistance whenever our guests are in need. I am looking forward to welcoming you back. Kind regards, Trang Nguyen PA to General Manager More 

Chicago, Illinois
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

While I am giving the InterContinental Hanoi Westlake 3 stars, it is on the more like a 3.5 star hotel. The InterContinental Hanoi Westlake is a very nice hotel with nice spacious rooms. Hotel is designed with all of the rooms being clustered on several artificial islands on the lake. It is quite sprawling, but the hotel provides a golf... More 

Helpful?
1 Thank Robert G
Seattle, Washington
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel on the lake. While a positive for us on a tour with our own transportation into town, it might be a drawback for others. From our room we could see a portion of the lake and shoreline. Rooms are large and comfortable. There is a pillow menu so if you don't like the pillow on the bed you... More 

Helpful?
Thank Quizas1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Quizas1, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. We always aim to offer the best assistance whenever our guests are in need. I am looking forward to welcoming you back. Kind regards, Trang Nguyen PA to General Manager More 

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