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All 492 Hanoi hotels

InterContinental Hanoi Westlake

5.0 of 5 Hotel   |   1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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83%
Ranked #76 of 492 hotels in Hanoi
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Mashworth04 Stony Plain, Alberta
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984 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Stony Plain, Alberta
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Friends we were traveling with booked us into this hotel as a treat when we returned from the Junk Boat Cruise. It is a lovely hotel with views of the lake. Unfortunately even though booked months in advance requesting two rooms side by side overlooking the lake we were put in seperate buildings and they had an obstructed view. The... More

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Hong Kong, China
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 days ago NEW

The Intercontinental is a beautiful hotel and I enjoyed my three night stay here. The Intercontinental is everything you would expect of a 5 star hotel, it has great service, excellent facilities, clean, comfortable and spacious. We were upgraded on check-in to a room on the lake which a bonus. We stayed at a two star hotel previous to this... More

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Ashland,Ohio
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 days ago NEW

Recently stayed for a week at the Hanoi Intercontinental on West Lake. The service is wonderful, the food was great and the variety of resturants and bars made this feel like an oasis after working all day. I would highly recommend this as the price was reasonable the staff spoke very good english which is the only language I speak.... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear BobAshland_Ohio, Thank you again for choosing Intercontinental Hanoi Wesltake. We would be very much appreciate your comment about us and especially our Food and Beverage service and product. We look forward to welcoming you back as well as your friends, family to stay with us. Regards, Adam McDonald General Manager. More

Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

before I talk about many other good things of this hotel, I need to share how great the Concierge is! Knowledgeable and very helpful. I asked for spa near to my dinner venue and it was a perfect Choice! Check in was very warm welcome. had 5 staff helping my check in. Room is big and nicely designed. Will I... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear GreatTaste L, Thank your very much for your review and special compliment for our Concierge team as well as good check in impression , we are proud to be part of IHG and our team always ensure all guests to have a memorable experience. Regards, Adam McDonald General Manager. More

england
Top Contributor
81 reviews 81 reviews
56 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Recently visited Hanoi and stayed at the Intercontinental on West Lake. It is a truly beautiful location to stay. I chose the hotel because there were several offers which made its booking cost appear good. However, everything you do or touch seems to cost and in the end the price was quite high. That being said, it is a very... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Salthound, Thank you for your stay and your constructive review. We are very glad to know you have enjoyed your stay and will come back to Intercontinental Hanoi Westlake. We have taken your comment in internet charge on board for our review. In the meantime, the internet is provided complimentary in hotel public area for our guest convenience. Regards,... More

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel in July 2014. Beautiful setting on the lake. Service was outstanding. Nice workout facilities. Wifi works great. The breakfast is outstanding! In addition to the many freshly prepared breakfast items, the chef brings round crescents right out of the oven piping hot. They are melt in your mouth delicious. Also try the Vietnam noodle soup prepared... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Clintb1030, Thank you for choosing InterContinental Hanoi Westlake! It is a great delight to hear you enjoyed your stay with us. I myself also like Vietnamese noodle soup "Pho" very much. I will make sure to pass your comments to the team so that they know their efforts are recognized. I look forward to welcoming you back in the... More

Manila, Philippines
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I stayed there 4 days, 3 nights. I was not very impressed with the city so the hotel was quite an escape from the chaotic environment found outside. I stayed in the Pavilion and I appreciated the privacy it offered. The room was excellent and I loved their lemon scented soaps so much that I ordered a lot to bring... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Camille_Austria30, Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Our Sunset Bar has always been highly recommended... More

gold coast australia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful reception. Divine rooms. Comfy beds. Loads of towels. Excellent club. Pool area was poor not many sun beds, only enough for maybe 20 people and the pool was green, we didn't know if this was the look that they were after, strange. You're paying the big international hotel prices in their restaurants when you can go downtown & eat... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear map44, Thank you for your comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back in... More

Hong Kong
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

- a belated review - having never been to Hanoi I wanted to go and so travelled there in October 2013 - I was picked up by the hotel limo from the airport - the place is still developing and so there are no metros or buses - rather than haggle with a cab, the hotel transport comes recommended -... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Shanghai_Deco, Thank you for a great belated review about your recent stay with us. I am very happy to know that you like our room, our breakfast as well as our gym. I agree with you that the hotel has unique design with 70% over the water which we are very proud of and constantly receive lots of great... More

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Intercontinental for three nights. We had a very pleasant stay there. The room was pleasant and clean and the service was solicitous. The food was a reasonably high quality and the overall ambience was wonderful. The gym was well equipped and pleasant. The external facades of the hotel were in need of renovation... More

Was this review helpful? Yes
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Touristicguru, Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. It is great that you have a memorable experience at InterContinental Hanoi Westlake. We are happy that you like our room and our restaurants. Thank you for your comments and we... More

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#9 Luxury Hotel in Hanoi #21 Business Hotel in Hanoi #41 Family Hotel in Hanoi #43 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
Number of rooms
359

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