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All 498 Hanoi hotels

InterContinental Hanoi Westlake

5.0 of 5 Hotel   |   1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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83%
Ranked #82 of 498 Hotels in Hanoi
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
-IDDQD- Munich, Germany
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1,058 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Munich, Germany
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

...great location and excellent staff. The restaurant is quite nice too. Booked a club room, was definitely worth it. For the airport pickup I booked a Toyota, but the hotel only has a Mercedes. Very pleasant ,) Wifi is only free for IHG members, and a little bit slow unfortunately.

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Auckland Region, New Zealand
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed 2 days at the Intercontinental and was impressed with the place. Staff were very friendly and service was excellent. I was a little nervous being out at Westlake given the distance from town but after staying at Metropole in the French Quarter found the location great for giving a different perspective to Hanoi. The architecture around Westlake was more... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear johnnyk121067, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. I am pleased to hear you enjoyed your sty and that you feel you received great service. It's something our staff... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I live in Hanoi and that was the first time I've stayed in hotel in Hanoi lol. I hope this review from local will be useful for you. I don't know exactly why I did choose InterCont Westlake to spend my night with my boyfriend after a long-tired campaign. But its location (right in the biggest lake of Hanoi) made... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Bik B, Thank you for sharing your stay experience. I am very happy that you and your fiancée enjoyed your stay at InterContinental Hanoi Westlake. With unique location, our hotel provides guests with panoramic view of the West Lake as well as peaceful environment. We are looking forward to your next visit with your lover or your family. Adam... More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Wonderful place to stay. Buffet breakfast was amazing. Staff very friendly and check in was fast. Immaculate room and surroundings. The bed was the best I've ever slept in. Thanks for the lovely note congratulating us on our wedding and honeymoon. Taxi was about $3 into the main shopping part of Hanoi

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Carly H, Thank you for your comments from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. Your compliment is really encouraging us very much. I will share this with my team to recognize their effort. We are looking forward to welcoming you... More

Bangkok, Thailand
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Is Hanoi slightly boring compared to Saigon ? Or is it that the Northern part of this Country which is Vietnam gets that colder at wintertime when the South climate remains always tropical ?? I'll let it slide to the whole auditors reading all topics around the clock, but so far HCMC seems more fun whatsoever when it comes to... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Peters1701, Thank you so much for your comment. I am very happy to know that you enjoy staying with us. Our hotel has a unique location in the city. The hotel is built on the surface of the West Lake where you can relax and enjoy the peaceful environment and not so far the city center. Our Sunset Bar... More

Sydney, Australia
1 review
1 of 5 stars Reviewed 1 week ago

as soon as we arrived at the hotel there was a non-smile very stubborn looking female receptionist looked at me. she didn't welcome us at all. I had a little issue with the booking and I wanted to discuss about it. she laughed at me and looked at me like i was a stupid. she cut my comments. and gave... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Daniel0418, Thank you again for the feedback on your recent stay, while it is disappointing to read your comments we will take the feeback on board and work with the team. Our hotel does have a few different views, I am pleased to hear that the team were able to move you to one that suited your needs. What... More

New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Hanoi was our first stop in Vietnam. The Intercontinental is very nicely appointed on the lake. The rooms were very nice and spacious (we stayed in the overwater pavilion). We stayed here for a total of 3 nights (2 + 1). On the third night we were to stay in a superior room, but they gave us a room with... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear KiwiChickNY, It was a great pleasure to welcoming you and your family at InterContinental Hanoi Westlake. Thank you for your kind feedback and your special mention of our services and Concierge team. We are happy that you enjoy the hotel’s unique over the lake design which brings resort feeling to our guests. I will share your great comment with... More

Singapore, Singapore
Top Contributor
72 reviews 72 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

The Intercontinental is a very nice hotel in Hanoi. Rooms are comfortable and well appointed. Service is solid. I didn't eat at the hotel, but found a great French bakery not far away for breakfast. Meals are pricey at the hotel itself. Be sure to check out the temple right next door to the hotel, which is lovely. Also has... More

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Smith294265, Thank you for choosing InterContinental Hanoi Westlake. Our hotel has an unique location where you can enjoy the beautiful view of the West lake. It is also very convenient for you from the hotel to go to the Center of Hanoi. I am looking forward to welcoming you back in the near future. Diep Tong Director of Rooms More

Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first stop in Vietnam trip and we were really very pleased with the hotel. From our arrival we were looked after and given an upgrade to a riverview room. Although I never did see the original room that we booked I have to say for the cost of the upgrade if I was to go back I... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Mark P, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room. I am happy that my team delivered the best... More

Kent, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here before i picked up a tour around Vietnam for a bit of luxury and i was not disappointed. The staff were so helpful and friendly and couldn't do enough for you. The bed was heaven and you even got a pillow menu, i would always stay here if i was in Hanoi again. Only down sides were paying... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear jackier1901, It was a great pleasure to welcoming you at InterContinental Hanoi Westlake. Thank you for your kind feedback and your special mention of our team. We are happy that you enjoy our room with pillow menu. We offer free WiFi to all our guests. Wifi is free in all public areas and for our IHG Reward members (which... More

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 359
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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