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InterContinental Hanoi Westlake

5.0 of 5 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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Certificate of Excellence 2014
InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,200 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Top Contributor
62 reviews 62 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed yesterday NEW

We stayed here over night on our way to Sapa. So we joined the Priority Club(free) so we can get the late check out at 2pm for one of our rooms, end up with an upgrade to a lake view room, We also took the offer and paid extra for the Club room for access to the Club and breakfast.... More 

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Philadelphia, Pennsylvania
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Very nice setting on the lake. Service staff is extremely accommodating and friendly. So much so that it took me by surprise. I stayed here for two nights while on business. I setting is very romantic and regretted not taking my wife along on this trip. Good value for the money spent for a hotel of this standing.

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Yokosuka, Japan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is definitely 5-star - comfy beds, a lake view, outstanding food, good wifi, and a very friendly staff. Just 3 picky things kept this review from being a 5. Firstly, when breakfast is busy, sometimes they have you sit on the second floor, which isn't as nice (I think it's a bar area at night). The food isn't... More 

Was this review helpful? Yes 1
Manhattan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Absolutely loved everything about this hotel. The service was phenomenal especially Trang at the Ambassador front desk, she was amazing and made our stay that much more special. Sometimes a hotel does not look as good as it does in pictures but this hotel looked even better in person. We stayed in the grand Westlake suite in an over water... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear TheLius, Thank you for your recent correspondence regarding InterContinental Hanoi Westlake It is delight to know that you enjoyed staying with us. Your comments really encourage me and my team. I am very proud that my team has made memorable for you by our excellent and personalized service. I will share your comments with the whole team to recognize... More 

Hyderabad, India
Top Contributor
71 reviews 71 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My first trip to a SE Asian country. Was pleased by the hotel and the country, both. The hotel staff was very polite and helpful and accommodated all our requests. The room was spacious and comfortable. For a guy like me with restricted diet, as expected, there were limited food options but the restaurant staff did their best to feed... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear hmunjam, Thank you for your feedback from your recent stay with us. I am happy that you like our room, our staff and our rétaurant. Thank you for choosing us and we are looking forward to welcoming you back. Warm regards, Trang Nguyen Personal Assistant to Genereral Manager More 

Ho Chi Minh City, Vietnam
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed in this excellent hotel in December for 4 nights. we stayed in a club room on the 5th floor which is the top level with views over the bay. the accommodation, staff and food were excellent. We are great fans of the Intercontinental hotel chain and always indulge ourselves in a Club Room so that... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Lyn M, Thank you for great comment for InterContinental Hanoi Westlake. It is a pleasure to have you staying with us. I am very happy to know that you have memorable experience at our hotel. We set high standards to ourselves as we believe our lovely guests deserve the best service. I am looking forward to welcoming you back... More 

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

away from the beeping traffic, tranquil setting, great food with reasonable pricing, great service, what else would you ask for? We are Ambassador member and we felt like the staff have known us forever.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Clarkey39, Thank you for your comments from your recent stay at InterContinental Hanoi Westlake. I am very happy that you enjoyed stay with us and our team can make your great experience. Your compliment about our staff is really encouraging us very much. I will share this with my team to recognize their effort. We are looking forward to... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was amazing . Service was excellent and staff very friendly. We ate at all the restaurants there and all the food was excellent. They even made me gluten free bread for breakfast. If you have a food allergy this place has it covered . For my partners birthday they organised a birthday cake free of charge. Rooms were... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Kate P, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon... More 

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked this hotel last minute for some R&R and it definitely delivered. We booked a room over the lake which was excellent, very quiet (apart from the occasional buzz of the motor boats below) and sunset was beautiful. The only thing is the mozzies around - you have to keep the balcony door closed otherwise you will get eaten... More 

Was this review helpful? Yes 2
Chicago, Illinois
Top Contributor
89 reviews 89 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am a member of this chain but I would have the same experience somewhere else. It is not too close to the old quarter. The wifi is not free if you are not a member. the staff do not speak good english. The breakfast is not free. The view is on a dark lake. Nothing to do with an... More 

Was this review helpful? Yes 2
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear thenewstateman, Thank you so much for taking time to give us your feedback. We offer complimentary WiFi in all public areas like lobby, all restaurants and bars and swimming pool. Our IHG Reward members can access free Wifi in their guest rooms. Joining the program is free and takes seconds, then you have access to all the benefits in... More 

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#12 Luxury Hotel in Hanoi
#17 Business Hotel in Hanoi
#36 Family Hotel in Hanoi
#41 Romantic Hotel in Hanoi

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