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InterContinental Hanoi Westlake

5.0 of 5 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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Certificate of Excellence 2014
InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,081 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wollongong
Top Contributor
53 reviews 53 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We very much enjoyed our experience at the Intercontinental Hanoi Westlake We stayed there for three nights on two occasions just days apart while we ventured north to Ha Long Bay. Our first room was very large and comfortable with two balconies which unfortunately overlooked a not so nice area of Hanoi. Our second room was smaller with a view... More

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear GongGent, Thank you for your recommendation for InterContinental Hanoi Westlake. I am happy that you like our room and our breakfast. Thank you for choosing us and we are looking forward to welcoming you back. Huy Do Front Office Manager More

Prague, Czech Republic
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I was accommodated here for just 2 nights, so this review may be a bit subjective. There is no question the hotel is possibly one of best you can get in Hanoi. It has nice buildings, rooms are also OK, but the most positive subject are the people. They are always very polite, helpful and smiling, which can really improve... More

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Greeting from Intercontinental Hanoi Westlake It is such a very nice reviews from you regarding to your recent stay. Our team always try their best to bring the best services for customers. Of the pre-paid booking, I hope you understand for us since we are also need to following the term & condition. Should it be anything else I could... More

Singapore, Singapore
Contributor
19 reviews 19 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I absolutely love the atmosphere of this hotel. It's beautiful and spread out over the lake. It's just wonderful to return from a stressful business meeting to this lovely oasis. The downside is the mosquitoes from the lake. You just need to keep your balcony doors closed. I am a loyal IHG platinum member so have been to all the... More

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sue_Yin, Thank you for great comment for InterContinental Hanoi Westlake. It is delight to know that you enjoyed staying with us and you are a loyal guest to IHG. I am looking forward to welcoming you back in the near future. Best Regards, Diep Tong Director of Rooms More

Shenzhen, China
Top Contributor
63 reviews 63 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was great. Unfortunately we didn't spend much time there, but we had a room literally built over the lake with a nice view of the sunset bar in the same fashion. The room was nice and breakfast the next day was good. The only small downside is the location isn't in walking distance from the city center.

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear bgroe, Thank you for your feedback from your recent stay with us. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place. Our Sunset Bar is a highly recommended place to enjoy a special cocktail while seeing sun set... More

Leigh-on Sea, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Other than wifi being available in the main hotel rather than our room, we have no criticisms of this gorgeous hotel resort. Lovely pool and at night, the poolside bar area was a real picture. Probably a 4.5 star hotel.

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear GilbertoEssex, Thank you the comments you posted after your recent stay in Hanoi. I am pleased you enjoyed the hotel. Our location gives our guests the ability to enjoy the hustle and bustle of busy Hanoi, but have an escape only minutes away where they can relax, which is not easy in Hanoi. We offer free WiFi to all... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Friendly service, easy check-in. Couldn't get free wifi unless we joined the hotel group, complimentary welcome drink - one only!!! I know it's not much but the little touches make a difference. Breakfast was great except for the Pho. Enjoyable but a touch disappointed.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sandi D Thank you for taking the time to share your feedback with us. I am happy to hear that you experienced friendly service and easy check in. As you noted, IHG Rewards Club members do receive complimentary internet access and enrollment in the program is free. Additionally we do offer a welcome drink for the members. I do... More

Ashtead, United Kingdom
Top Contributor
62 reviews 62 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a wonderful hotel, located just 300 yards over the busy main thoroughfare where there is a stream of bicycles and scooters that resemble an ant army on the move. Half the buildings are located on stilts on the lake which not only provides a lovely view but is also cooler. Signs on the windows suggest that mosquitoes are... More

Was this review helpful? Yes 1
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Simon C, Such a wonderful compliment from you to our team and the hotel ! It is our pleasure to welcome you to Intercontinental Hanoi Westlake. Your feedback will be shared among the team. We are looking forward to see you again at the soonest time Cheers HUY DO Front Office Manager More

Houston, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Evocative property on the lake - especially in the morning. Breakfast is fabulous - worth including in your room rate. Bathrooms are sleek. Sunset bar is nice but expensive by Vietnam standards. Hotel is a nice oasis from the craziness that is Hanoi.

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear je1mcguire, Thank you for taking time to give us your comment. I am very glad to know that you had an enjoyable time at InterContinental Hanoi Westlake. I look forward to welcoming you back to InterContinental Hanoi Westlake in the near future. Regards, Diep Tong Director of Rooms More

Charvonnex, France
Contributor
12 reviews 12 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here at the end of our two week vacation to Vietnam and Cambodia after my husband stayed here last year whilst on business. The hotel is made up of a main building and then other pavilions radiating out over the lake for the pavilion rooms. There is a gym and a spa but we did not use these... More

Was this review helpful? Yes
G_Manager-ICH, Front Office Manager at InterContinental Hanoi Westlake, responded to this review

Dear Tracy483, Thank you for your sharing experience of the stay and the great compliment. We look forward to welcome you back soon Regards, HUY DO Front Office Manager More

Senior Contributor
22 reviews 22 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Without any doubts one of the best hotels we used in SE Asia. The size of the rooms and bathrooms is amazing! The separate baths and shower makes it very attractive for couples! Excellent breakfast! Stay here!!

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sarmiento26, I am very glad to know that InterContinental Hanoi Westlake made an enjoyable and memorable part of your experience in Hanoi. Thank you very much for your comment and I am very much looking forward to welcoming you back. Huy Do Front Office Manager More

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 359
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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