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All 494 Hanoi hotels

InterContinental Hanoi Westlake

5.0 of 5 Hotel   |   1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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Ranked #78 of 494 hotels in Hanoi
Certificate of Excellence 2014
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4 of 5 stars reviewed yesterday
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1,028 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
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Sydney
Contributor
19 reviews 19 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here as apart of a long weekend first visit to Hanoi and were glad we did. Hanoi is a wonderful city providing a diversity of experiences perhaps enroute to other destinations in Vietnam. The hotel / resort provides checking perfect sanctuary after a day of sightseeing in this wonderful and adventurous city. On arrival we were given the... More

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Dubai, United Arab Emirates
Top Contributor
160 reviews 160 reviews
63 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at this Intercontinental in 2008, and it is still a glamorous, peaceful retreat in Hanoi. Be advised that your IHG membership entitles you to all kinds of great benefits at the hotel as well...such as free wifi, free bottled water, 15% discount on F&B, and 10 pts per $1 spent at the hotel. The furnishings are beautiful, and... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear ChiGirl78, Thank you for taking the time to share your detailed feedback with us. We are happy to hear that you enjoyed your current stay at our hotel. Also we would like to say thank you for your loyalty with our hotel and IHG. As you mentioned we are a unique hotel in Hanoi which is built on the... More

Seoul, South Korea
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for 5 nights at this hotel. My family used to hang out in this hotel few years back when we lived in Hanoi, and this was the first time going back, and we have truly enjoyed our stay. The hotel was still well kept, staffs friendly. Hanoi is a bit "crazy" in terms of traffic, but once you get... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear puha, Thank you for your feedback from your recent stay with us. At InterContiental, we value every feedback given by our lovely guests as they are the reason we set our high standards for. I am glad you enjoyed our team’s company as well as the beautiful sunset that perhaps only InterContinental Hanoi Westlake can offer due to its... More

Gold Coast
Top Contributor
248 reviews 248 reviews
25 hotel reviews
1,189 helpful votes 1,189 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

From the moments we drove down It was all class. Being greeted by the concierge and then by the lovely ladies at the font doors, then because I am a member of IHG group they have a special check in desk and 2 staff who were more than willing to help my friend join and other valuable information. The first... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear mynewlifeistravel, Thank you for your recommendation. It is great to know that our team has impressed you with our service quality and their genuine, caring attitude. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had... More

Taoyuan, Taiwan
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

First, when you get into the hotel, you just simply feel you are in a five-star hotel that you will hardly find competitors at the same level in the neighborhood-- great breakfast, wonderful English tea and also great view over the west lake. The staffs are very friendly that you can easily get the assistance needed. Rooms are neat and... More

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sally L, It is great to receive positive feedback from our guests. Thank you for your great comments. InterContinental Hanoi Westlake does not offer the guests a surreal resort feeling in the middle of the busy Hanoi only with its unique location, but also with its top-quality services. I hope to welcome you back soon. Adam McDonald, General Manager More

Stockholm, Sverige
Contributor
13 reviews 13 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at Intercontinental Westlake in July this year. Service is extremely professional as soon as you enter the lobby. They asked if we wanted to upgrade our room to presidential suite and access to their lounge for a smaller amount of money and we did which we did not regret. Rooms are large and spacious with a living room... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear OxanaPe, Thank you for choosing InterContinental Hanoi Westlake for your stay during your visit to Hanoi. I am glad that you had a great experience. The hotel has a unique location which is built on the surface of the West Lake. From your room you can have a very beautiful view over the lake or you can relax enjoy... More

Los Angeles, California
Contributor
19 reviews 19 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in an over-the-water room which was spacious and beautiful. The in room furnishings were lovely and view from the balcony very peaceful. The breakfast buffet was excellent, with plenty of choices for the entire family. The pool is small, but well kept. My only complaint is that the service at the pool to get food or drink was... More

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear JenRodes, Thank you for your recommendation about our hotel. It is a great pleasure to have you staying with us. At InterContinental, we pride ourselves not only with unique location over the water of Westlake which bringing resort feels to guests but our customized service also. About the service at the pool, we will take action to improve our... More

Sao Paulo, Brazil
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is five stars services, but the great difference is that it is built over a lake, the sight is fantastic , if you are in the villas you can see the lake from yours room, and to get the villas you can walk over the lake.

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear robertobleme, Thank you for sharing your feedback from your recent stay with us. It is a great pleasure to have you staying with us. The hotel has a unique location in the city, which is built on the surface of the West Lake. So you can enjoy the peaceful atmosphere and see the sun set over the lake everyday.... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great location on a lake in a city I had read it was outside town but if you call a 10 minute taxi ride out of town then this is not for you. Taxi fare into town was between £2.50/£3.50 so no big deal and was never ripped off at anytime. We spent three nights here so not... More

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Victor G, Thank you very much for sharing your experience on TripAdvisor. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you... More

Dubai, Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

it was in the month of June 2014, me and family faced a horrible expressions with intercontinental we took taxi from the hotel to the air museum, the Taxi meters was 80 Vietnamese dong, I gave him 500 dong, he took it and show me only 20 dong and claim that I only gave him 20, he threaten me if... More

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Good Afternoon, Thank you for posting the feedback from your recent stay. We were of the issues you raised per the email you sent the hotel and we responded to. As we communicated the team have followed up with the taxi driver involved and the company involved. The Taxi service is offered by an outside company, like most hotels and... More

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#9 Luxury Hotel in Hanoi #21 Business Hotel in Hanoi #39 Family Hotel in Hanoi #42 Romantic Hotel in Hanoi
Hotel Class
Official Description (provided by the hotel)
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
Number of rooms
359

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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