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All 490 Hanoi hotels

InterContinental Hanoi Westlake

5.0 of 5 Hotel   |   1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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InterContinental Hanoi Westlake

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83%
Ranked #75 of 490 hotels in Hanoi
Certificate of Excellence 2013
A recent review
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897 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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English first
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 5 nights with our 11 y. o. Daughter & had a room with lake view & additional roll away bed. Although the room was not huge it was very functional & the location a little out of town was just great to have a break from the very busy Hanoi (about $ 5 taxi ride )... More

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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed 3 days ago NEW

Fantastic hotel with amazing lake and city view from balcony. It was great to come back to hotel after busy day. Bed is very comfortable with big balcony. Will definitely go back and stay in hotel and recommend to others.

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear nitinnigam26, Thank you for your feedback from your recent stay with us. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place. Every rooms in our hotel have private balcony where our guests can relax and enjoy. We hope... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our first trip to Vietnam. We stayed here for 5 nites in the club room overlooking the West Lake with a toddler. The club lounge staff were very good with our inquisitive toddler! It's a lovely hotel in a beautiful surrounding, with good options to eat (and drink) in the hotel if you didn't want to venture out.... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Corporategal92, Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. I will make sure our Club team receives your recognition. Our InterContinental Club is always highly recommended to our guests. At InterContinental Hanoi Westlake we always put our guests’... More

New York, NY
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at the InterContinental Hanoi Westlake in April 2014 for 4 nights for business. I had a room on the first floor in the main building. There was some noise both from the lobby/guests walking by and in the mornings from nearby chickens (my room was to the right when entering the hallway from the lobby/elevators). The room was nicely... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear WilliamNYC, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. It is great that you like our breakfast with plenty choice of eastern and western menu and our room with pillow menu. We hope to welcome you back soon. Adam McDonald General Manager More

Hong Kong, China
Top Contributor
76 reviews 76 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a suite so there was plenty of room. All you want, TV, Bose sound system, very very very comfortable bed, nice bathroom, two balconies. Just all very good. Staff were very friendly and helpful. Very highly recommended.

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear Paddy C, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon... More

Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

big beautiful property on the lake, looks really beautiful at night. the sunset bar was a great place to spend with friends till it closes at 1...the rooms are very well appointed. i had one on the lake itself, but i was told the rooms in the tower are exactly the same shape, size and design.centrally located and not very... More

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Farawayjfk, Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Without this feedback we cannot improve the quality of the guest experience at the hotel. I am happy to know that Milan restaurant & Sunset Bar brings you the best experience during your stay in Hanoi I am however very disappointed that we did not... More

Kuala Lumpur, Malaysia
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel for two days on a business trip. The first impression I got was good as the hotel staffs were friendly and really helpful. As for the room, it underwent a refurbishment couple years back, so it feels new and comfortable. Though there are certain parts of the hotel where it looks worn out. The hotel... More

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jason H, Thank you for choosing InterContinental Hanoi Westlake. It is great that you have a memorable experience at the hotel. Yes, we are a unique hotel in Hanoi which is built on the surface of West Lake and we are very proud of our personalized service I am looking forward to welcoming you back in the near future.... More

Dortmund, Germany
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Tragic hotel design but gave at such a surprise as our first time in here after a great trip in Thailand. We booked the hotel transfer service from the local airport and it was very smooth service. The hotel driver was waiting for us patiently even our flight was really late from this point of the begin we both know... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear kevinwolzestgg, Thank you for your feedback from your recent stay with us. We are very happy that you enjoyed your stay with us. Our hotel has unique location on the West lake where you can relax and enjoy romantic panorama of the lake. We are very proud of our personalized service. I will share your comment with my team... More

Gosford, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 2 nights in a suite then 1 night later in the week in the over water bungalows in April 2014.. Service at this resort is phenomenal. Nothing is too much for the staff here and the English and service we received was perfect. The first night in the 5th floor suite in the main building we had some noise... More

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G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear KlaraLeticia, Thank you very much for sharing your experience on TripAdvisor. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again... More

Ottawa, Canada
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here several nights during a recent visit to Hanoi. This is a superior hotel with well trained and attentive staff. The rooms are modern, clean and comfortable. Those considering a stay may wish to consider joining the IHG club to benefit from the 15% (yes, 15%) discount on food; free wifi; and late check out privilege. The breakfast... More

Was this review helpful? Yes 1
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review

Dear 55nrdtofly, Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am... More

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Additional Information about InterContinental Hanoi Westlake

Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel
Intercontinental Hanoi
Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Hanoi
#22 Business Hotel in Hanoi
#43 Family Hotel in Hanoi
#45 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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