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InterContinental Hanoi Westlake

#82 of 517 Hotels in Hanoi
Certificate of Excellence
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1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,346 Reviews from our TripAdvisor Community

Traveler rating
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    468
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a beautiful hotel in the Tay Ho area. Fun neighborhood, and short cab ride to the old quarter of Hanoi. Hotel has wonderful service, a very nice pool, and probably the best health club of any hotel I've stayed in. Recommend the main building instead of the pavillions if you are there in the hot season, when even... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I stayed here in Nov. it is a value for money hotel. For a 5 star. It's grand the rooms overlook the clean lake. It's peaceful & close to the city. Breakfast had great variety. Swimming pool nice but small. State of the art gym.

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear vinodadnani2014 , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was my first stay in Hanoi. I booked this hotel for 7 days to discover the city and visit Halong Bay while attending some business meetings. First the location. I knew that the city is known for its 7 lakes. The hotel is located on the bank of the West lake which is the largest, about 4kms from the... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Hasdru, Thank you so much for your fantastic review! We really appreciate you taking time to provide us with feedback. I will certainly pass on the review to our great team members. I know you have a lot of choices around the area to stay but you can count on us to ensure you have the best experience we... More 

Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Staying here was very relaxing and a family oriented atmosphere. We stayed here October 2014. It's a bit far from the action in Hanoi, but the tradeoff is it's more secluded. We stayed in the main building. The only issue we had was when we opened the doors to the balcony a lot of insects flew in and we promptly... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear chestnutbox , Thank you very much staying with us at InterContinental Hanoi Westlake during your recent visit and for your great feedback. Thank you for choosing us and we are looking forward to seeing you again soon. Warm regards, Trang Nguyen PA to General Manager More 

Greater Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The location and setting of this hotel was stunning. The staff super friendly, very helpful, nothing a problem. Food was amazing. We highly recommend this hotel. Keep up the great work. Regards, Lisa and Mikel Donsen

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Lisa D , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

Alexandria, Virginia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed at the Intercon Westlake while on a business trip simply because the JW was too far from the city center...and am I glad it was! The hotel, staff and area was phenomenal. I loved every minute I stayed here. And the General Manager, Adam, was amazing too. He actually took my coworkers and I to the local Bia Hoi... More 

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Brandon S , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

Chennai (Madras), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I think by far, this is one Hotel which provides its Service with a Smile. Great Rooms, Impeccable service and amazing view (if u get a lake facing one). Very good food options and the breakfast is amazing. I am extremely happy with choosing this hotel and will do so in future with my eyes closed. Oh and its was... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear AnsuDee , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

Las Cruces, NM
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The hotel was quit nice and the people were very helpful except at check-in. I am an Intercontinental Hotel Ambassador and an IHG Platinum member and had received an email from the hotel wanting to know what time I would be arriving in Hanoi, so they could give me a "proper welcome". I arrived at the hotel and was directed... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear ChuckSLasCruces_NM , Thank you so much for sharing your comments about your recent stay with us. We are sorry for the inconvenience you have experienced during check in. Your comment has been taken on management board for service improvement. We are looking forward to seeing you again soon. ​Warm regards, Trang Nguyen PA to General Manager​ More 

Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Upon arrival we checked in quickly, and ever so happily greeted by Nam. She gave us a personal tour of the hotel and ensured we knew where all the services and facilities were located. Our room was a suite located on the 5th floor, it had a balcony which overlooked the westlake... a beautiful view morning or night. Only 10... More 

Was this review helpful? Yes
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Ivan S, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Your comments will be shared with the team to recognize their efforts. Thank you for choosing us and we are looking forward to seeing you again soon.... More 

Sydney, Australia
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Had a wonderful week here, very professional staff. The hotel is located on westlake with an amazing view south over the lake towards the CBD of Hanoi. Great rooms, the beds are very comfortable. A number of restaurants on sight, the Vietnamese one was very fine dining and awesome food, the lounge at the edge of the lake very relaxing... More 

Was this review helpful? Yes 1
G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear aticusk , Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi. I look forward to welcoming you back to the hotel in the near future. Warm regards, Trang Nguyen PA to General Manager More 

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