The hotel reception, dining rooms and bars were of the usual Intercontinental standard but the rooms we had were situated over the water and smelt musty and felt damp. The electric plugs did not work as they were worn out. The check in and out process took ages without any explanation as to why it was taking so long. The... More

I am an idiot for not consulting with my mother prior to booking our stay at the intercontinental. Mom was right when she said there'll be a ton of mosquitoes given we're near the water. Loved their Pho ga, Pho Tai and Chao. SO GOOD, I literally ate this everyday for breakfast during my 4 night stay here. It's far... More

I was in intercontinental Hanoi west lake in April 2013. Prior to my trip, I have multiple emails with reservation staff on my request. To my disappointment, nothing was being take note of. I did not get the room with the west lake view. Then on my last day, I was assigned a room with pocket of lake view BUT... More

The Interconti as its known locally is a bit of fresh air in this tropical city. Situated on the West Lake the cooling breezes by the pool and into the rooms are very welcome. It's a short taxi drive south to the old quarter but you can also walk or ride around the lake going north for recreation and sights.... More

Located about 20 mins by taxi to downtown, the intercon is a good hotel for a little retreat from downtown Hanoi. Went in early april, but the weather seems too cold (!) to swim in the pool. My room is on the reception facing some apartment blocks, should have upgraded to the one facing the lake instead. Sunset bar is... More

A few hiccups were sorted out extremely professionally. Room was comfortable with good balconies. Nice outdoor pool. Breakfast good, dinner a bit disappointing. Well worth upgrading to executive room to benefit from the superb executive club which is a peaceful place to retreat to after the noise of Hanoi with complimentary good wine and light bites.

The other leg of this trip was via Hanoi, 3 nights in the Westlake. Arriving early was a little disconcerting with the insanity of the Hanoi morning rush hour, but the Westlake was an oasis of serenity in this chaotic but mesmerising city. Club suites and rooms nowhere near as fancy as the Asiana Saigon, but had a great traditional... More

We did not stay at the hotel and this is only a review of their Sunday Brunch. It´s excellent! Everything I tasted was so nice and they had chosen a very nice vine to go with everything. You can get food from all over the world but the seafood is the main thing. The kids (8 and 10) also loved... More

InterContinental Hanoi Westlake is the best hotel of the Intercontinental chain I have visited so far. I booked the "Arrive with style" package, a woman waited for me at the airport just to bring me to a black limousine driving me to the hotel. At the arrival, my documents were prepared and a concierge explained me the hotel. The room... More