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InterContinental Hanoi Westlake

5.0 of 5 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
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Certificate of Excellence 2014
InterContinental Hanoi Westlake
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InterContinental Hanoi Westlake
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1,154 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Andernach, Germany
Top Contributor
60 reviews 60 reviews
36 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The location is slightly away from the old city centre. However the scenic view over the West Lake is fantastic. Also highly recommended: the sunset bar on the bank. Needless to mention that service and quality of food is excellent but worth the money.

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New Delhi, India
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice. Great Views, specially in the night when the lake view looks beautiful. The property looks a bit worn down and needs a bit of looking after. Loved the Sunset bar. The high point of my stay was having a drink in the night and looking at lake view.

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear anandwho , Thank you for sharing your stay experience. I am glad you enjoyed the unique resort feel that InterContinental Hanoi Westlake provides – away from the hustle and bustle of Hanoi. Our Sunset Bar has always been highly recommended for our guests who in return often mention it as a special highlight of the hotel. We are looking... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is an excellent hotel located on the West Lake, a few miles north west of the city centre. You can walk to the centre in about 20 - 30 minutes, otherwise its a short ride in a taxi for about 80,000 VND. Some of the rooms are contained within the central complex (I think these are the smaller rooms)... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sean B, Thank you for sharing your comment. I am very happy that you enjoyed your stay at InterContinental Hanoi Westlake. The hotel has a unique location which is built on the surface of the West Lake. It is great to know that you love our room and our food. We are looking forward to welcoming you back. Warm... More 

Canberra, Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed here for work. The club level was great and service was excellent. Our room was in the main building and this added to the enjoyment of our stay. We ate in the little cafés on the ground floors, all the food was very good quality. Room service was poor quality and we had to send it back twice,... More 

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Senior Contributor
23 reviews 23 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to agree that this is better than SPGs Sheraton West Lake, overall great food, service (especially the welcome staff) and the rooms by the lake side are best for relaxing after a long working day. I did not mind the walk at all, from the lobby to my room. While I do not use hotel amenities (toiletries) those... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear ermscram, Thank you for sharing your experience during your stay at InterContinental Hanoi Westlake. It is delight to know that you have great experience with our hotel. I will share your comment with the team to make sure we meet the highest standard in serving our guests. We are looking forward to seeing you again Warm regards, Trang Nguyen... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Only spend a night here on a business trip. The concierge was nice enough to upgrade me to a lakeview room 634 after i requested for a room with a lakeview. Spend some time walking around taking lots of photos of the hotel grounds during the day time, at dusk & night. Dining choices in the hotel was restricted only... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Jermy76, Thank you for taking time to give us your comment! It is always a delight to hear that our team is a memorable part of our guests’ trips. Regarding the cake that you had at our lobby restaurant, i will pass your comment to F&B team to make sure it will not happen again. Thanks again for choosing... More 

Belfast
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We had booked 2 interconnecting rooms on the second floor of the main hotel, with views of the pool and lake. Good rooms, comfortable beds and superb bathrooms. Found the rooms noisy between the porters moving bags from the rooms on our floor, people walking round the pool and to the accommodation located on stilts in the lake. Good breakfast,... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Hayles 7, Thank you for writing a review about your recent stay with us. I am happy to know that you like our room, our breakfast and the team looked after you. I agree with you that the hotel has unique design which we are very proud of and constantly receive lots of great comments from guests. I am... More 

Riyadh, Saudi Arabia
Top Contributor
53 reviews 53 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

I treated myself to 25 hours of luxury after a rough and tumble vacation filled with hostels, boats and night trains. I was a little worried because of another review I'd read. The writer said that they were treated poorly because they'd used points. I'm happy to report that I didn't have that experience at all. I was treated royally.... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear L0vejones, Thank you for choosing InterContinental Hanoi Westlake. It is always a delight to know that our hotel has made an enjoyable and memorable part of your experience in Hanoi. We are very much looking forward to welcoming you back in the near future. Warm regards, Trang Nguyen Personal Assistant to General Manager More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Great hotel with good location. Too much emphasis put on upsell at check-in, do not pay extra for wifi, just sign up for club membership and get free wifi during stay. Sunset bar is wonderful and peaceful. Itialian restaurant was less the expected, atmosphere and service we great but food taste was not remarkable. What can you expect from Viet... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear 665dennisi , Thank you so much for taking time to give us your feedback. It is great to know that you enjoyed your stay with us. Our hotel situated uniquely on the surreal West Lake of Hanoi, offering our guests not only great views but also a relaxing, resort feel. We are looking forward to welcoming you back. Best... More 

Seattle, Washington
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Over the last 4 months, I have visited the InterCons in HCMC, Hanoi, Phnom Penh, Kuala Lumpur, Jakarta, Singapore, and "The Strings" in Tokyo. Hanoi Westlake is an average InterCon. Not spectacular, and leanings towards a mediocre experience. Cons: - Before arrival, the manager sent me a welcome email, and in there tried to sell me $90 worth of upgrades,... More 

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G_Manager-ICH, Manager at InterContinental Hanoi Westlake, responded to this review

Dear Sergio1970s, I appreciate your taking time to advise us of your dissatisfaction, which is the first step towards improvement of our service. Please accept my sincere apologies for the inconvenience this must have caused you. Every effort is made to ensure that our Guests receive the very best service, and we sincerely regret we fell short of our goal... More 

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Additional Information about InterContinental Hanoi Westlake

Address: 1A Nghi Tam, Tay Ho, Hanoi, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#20 Business Hotel in Hanoi
#38 Family Hotel in Hanoi
#44 Romantic Hotel in Hanoi

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