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Hanoi Capital Hotel


Hotel class 3.0 of 5
No. 4 Hang But | Hang Bo, Hoan Kiem, Hanoi, Vietnam
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Best fare found from Philadelphia to Hanoi: €790

Reviews you can trust

77% Recommend
4.0 of 5 stars 45 reviews
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By trip type
All (45)
[ Date ] [ Rating ]
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2 of 5 stars
Thomas_Moritz   7 contributions
Zurich
Dec 4, 2009 | Trip type: Friends getaway
1
person found this review helpful

The Hotel seemed to be nice, looking at it in the internet. The surprise was big as we arrived. The rooms are old, the bathroom has a shower in the middle, and everything is wet once you have taken your shower. The beds were okay, but nothing more. The next morning we wanted to have breakfast and found a unusual... more

Management response from
jennyhanoicapital, Customer Care.

Dear Dimitrios, First of all, we would like to send our sincere thanks for your staying at our hotel, as well as a concern about us. As booking through a travel agent, probably they didn't describle clearly about hotel features which are located in Old Quater. All are quite small in a limitted land, and it is not allowed for...

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4 of 5 stars
tobymacCapetown   1 contribution
Cape Town
Nov 30, 2009 | Trip type: Couples
6
people found this review helpful

Jenny and the team - very friendly and helpful. Always smiling and welcoming you in. Our room on 4th floor overlooking street, cleaned every day. Clean towels. Air - con worked very well. Bar fridge filled with cold water and cooldrinks. TV - lots of channels. Free internet downstairs - always available. Location great as it is down a side... more

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5 of 5 stars
johnDorsetEngland   5 contributions
Dorset England
Nov 14, 2009 | Trip type: Couples
7
people found this review helpful

I would Recommend this hotel very highly . If you are searching through reviews you can stop here . The Hanoi Capital Hotel is everything that you could want . The Hotel its self is clean. The rooms are a good size and very comfortable with good air conditioning, a fridge filled with soft drinks(mini bar) there are tea and... more

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5 of 5 stars
EveWellington   1 contribution
Wellington
Oct 17, 2009 | Trip type: Couples
8
people found this review helpful

We spent 6+1 nights in the hotel and Jenny and the staff made it a great experience for us. The Hotel is clean and confortable, but it is the people there that made a real difference. The hotel is located in a very central area of Hanoi (5 mins walk from the lake) and we managed to walk almost everywhere... more

Management response from
jennyhanoicapital, Jenny - Customer relationship.

Dear Eve, On behalf of Hanoi Capital Hotel, I'd like to send our sincere thanks for your kind review and chosing as a good place to stay during your holiday. Your comment has contibuted for hotel development, as well as encouraged staff to do our best to serve another guests who will stay at our hotel. Despite of difficult to...

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4 of 5 stars
happytravellers24   2 contributions
nsw
Sep 24, 2009 | Trip type: Couples
9
people found this review helpful

We stayed at the Hanoi Capital for 3+1 days, in the break we went to Halong Bay and Sapa - even though we weren't booked in to stay for the night when leaving on the trian to Sapa, we had a room made available to us with a genuine "welcome home" when we'd returned. Sometimes it's he smallest things, that... more

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5 of 5 stars
Xoann   1 contribution
PARIS
Sep 23, 2009 | Trip type: Friends getaway
7
people found this review helpful

I have been at many hotels but this one is my favorite ! The crew is serious, helps you a lot to go to sapa, halong bay.... (jenny helps us and she his just..... perfect ^^). The best is that the crew is very nice and funny ! When i leaved it was dificult and now i miss them !... more

Management response from
jennyhanoicapital, Jenny - Customer relationship.

Hi Alex ( Xoan), We were so happy to read your nice review, and would say heartfelt thanks for your long staying at our hotel. I'm very glad to know that my recommendation had been useful to make wonderful trip to Ha Long & Sapa for all of you. Even not follow you in everywhere, but my organization seems not...

Great Hotel
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5 of 5 stars
Hineynu   1 contribution
California
Sep 21, 2009 | Trip type: Business, Solo travel
4
people found this review helpful

I stayed here for several nights and was very happy. The staff is friendly and helpful for any questions I had about staying in Hanoi. The location is in the middle of the old quarter but it was still quiet in the room. The rooms are clean and nicely decorated. Recommended! more

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4 of 5 stars
Martijn_and_Sandra   2 contributions
Holland
Sep 5, 2009 | Trip type: Couples
4
people found this review helpful

Stayed here for 2 nights before trekking in Sapa and sailing in Halong Bay and 1 night after those trips. The staff is very friendly and shows good hospitality, which is not the common practice in Northern Vietnam. From the first time we entered the door we feld like being at home away from home. Location is at walking distance... more

Management response from
HanoiCapitalHotel, Guest Relations

Dear Martijn & Sandra, Thank you for your significant comments about Hanoi Capital Hotel. Giving you the best service when you stay at hotel is our responsibility's staff. We always try our best to make you feel comfortable and satisfied. If you come back to Hanoi for travelling or for any purpose, please contact with us and give us one...

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5 of 5 stars
NTGAustralia   1 contribution
Australia
Aug 31, 2009 | Trip type: Business, Couples
4
people found this review helpful

My Partner and i stayed in the VIP room for 1 week and we could not be happier with our room or the service recived, Tony and his staff are warm and welcoming and will go above and beyond expectations to please you. The roomservice was amazing and the food excelent.. we really have no hesitation in saying that if... more

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4 of 5 stars
sachaThisted   1 contribution
Thisted
Aug 2, 2009 | Trip type: Couples
7
people found this review helpful

If you need to stay in Hanoi you'll be VERY happy with Hanoi Capital. It's placed in the middle of the old town in a peaceful small street very close to the throbbing life of Hanoi. The service at the hotel is extremely friendly, helpful and polite. Especially the receptionist (Jenny) helped us a lot during our travel in Vietnam.... more

Management response from
HanoiCapitalHotel, public relations manager

Hi Lene and Niels, Thank you very much for your review and valuable suggestion for Hanoicapital. This will help us a lot to develope in progression. We are very appreciately welcome you to stay with our hotel when you are back to Hanoi. On behalf of HanoiCapital's staff, I would like to send million thanks to you again!!!!!! Hope you...

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Hanoi Capital Hotel Address

No. 4 Hang But | Hang Bo, Hoan Kiem, Hanoi, Vietnam