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Golden Orchid Hotel

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34 Hang Tre, Hoan Kiem, Hanoi 10000, Vietnam
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1 room 1 guest
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187 Reviews from our TripAdvisor Community

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Traveler rating
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Perth, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here initially for two nights after a long trip from the U.S. and were warmly welcomed upon arrival. We also returned for one night after our Halong Bay trip. The hotel, like many buildings in Hanoi, is narrow and tall, this is why our room didn't have a window. This made it feel a bit cramped. Saying that,... More 

Was this review helpful? Yes
Hanoigoldenorchid, Guest Relations Manager at Golden Orchid Hotel, responded to this review

Dear Swanjet5, Thank you for your review on Tripadvisor. We are glad to know that you almost totally satisfied about our hotel. From the location, equipment, breakfast to the staff. But we also take note of some of your experience did not meet your expectation.The cockroach in bathroom is a small problem that most hotels in the old town encountered... More 

Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The rooms in this hotel were average size and there were no windows so it was always dark. It was average for cleanliness and they provide towels for your stay. The Wifi works well throughout the hotel 90% of the time and the staff was really nice. The only blip was that we booked our ha long Bay tour online... More 

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1 review
5 of 5 stars Reviewed 1 week ago

We only stayed here for one day but the service was great, the room was clean and big, and was overall a very nice hotel! the breakfast was great with being able to choose from lots of variety of plates. the service was great and looking froward to coming here again!

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Tel Aviv, Israel
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed there 3 nights, very nice clean and big rooms with balconys. Placed in the downtown of Hanoi close to the lake and all the best restaurants. Amazing team! Warm, smiling and very obliging people. Do their best to make your stay comfortable!

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for five nights recently. I was welcomed with a smile and glass of tea. The staff are all very friendly and helpful. The location of this hotel is perfect, just a few minutes walk away from Hoan Kiem Lake. Also, after having traveled around Thailand for the last month, this place had the best showers, AC, and... More 

Was this review helpful? Yes 2
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Came in early from Sapa and the staff were all ready to serve. Really helpful and approachable and they provided good recommendations of where to visit. The room was spacious and clean too. Made my stay in Hanoi all the more enjoyable in the past 2 days.

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Hoi An, Vietnam
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Golden Orchid is well positioned to take in all that Hanoi has to offer. Mr Tiep Lee, Amber and all of the staff were extremely helpful and came to the rescue in re-scheduling our Sapa and Halong Bay tours after Halong was cancelled due to poor weather. The overall condition of the hotel, whilst dated, was comfortable and excellent... More 

Was this review helpful? Yes 9
Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

They have a group of excellent and friendly staff! They helped us to make two bookings - one to Sapa, and another day tour in Hanoi. It was a really great stay, simple and comfortable. I accidentally left my spectacles at the hotel but managed to retrieve it back thanks to Amber! Would love to come back again (:

Was this review helpful? Yes
Singapore, Singapore
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel last week for 4 nights. The room we stayed in was big and clean considering the price we paid for it. Tiep, one of their staff immediately contacted us after we booked the rooms. We booked the sapa tour and halong bay tour through them which was a great choice. Unfortunately, our 3d2n Halong Bay tour... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 3 weeks ago

This place was great. Amber is awesome and so helpful and sweet. She helped us book a trip when everything else was getting cancelled because of the monsoons. Rooms are nice and beds super comfy! To top it off there's a tasty complementary breakfast in the morning! Great value for $30 a night! (Split between 4 people, only $7.50)

Was this review helpful? Yes
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