This hotel is fantastic. Mr. Binh and his staff are outstanding. They are beyond helpful in planning tours, flights, cruises, and activities. If you are in Hanoi and looking for a hotel, look no further. Stay at the Hanoi Elegance Hotel 2. You won't regret it. more

Although staying only one night (this hotel was booked out for our subsequent days in Hanoi) the staff made numerous phone calls and acted as our `base' for a lost piece of luggage - which they eventually located in Saigon - and then offered to organise its transfer. Nothing was too much trouble. Polite enquiries were made about our travel... more

Hotel Elegance 2 delivered everything that was promised. We had arranged airport pickup and found our driver waiting when we arrived. Although the Hotel is situated in the heart of the interesting and vibrant old town it is surprisingly quiet. Our room was spacious, clean and well appointed and as we asked for a quiet room we were given one... more

The hotel was exceptional in its service to its patron, and the staff was exceptional in their attitude and help. The room was small but adequate. Cleanliness was to a high standard. The price was well worth it. Had no dislikes. the location is centrally located in the old part of the city. The people, food, and the value for... more

From the moment you arrive at HE2 you know you have made the right choice amongst the bewildering array of Hanoi hotel options. Brilliant location in the Old Quarter, its an easy stroll to the Lake and other Central Hanoi sights. The staff are friendly and accommodating. Nothing is a problem. Mr Bin at the Travel desk is exceptional. He... more

The hotel staff was unbelivably helpful. After we flew in, they helped us book other hotels, flights, even a one night cruise in Halong Bay. Also, all the cabs and shuttles we needed. The rooms are very clean, nice, and quiet. Our room became a really nice home base, or escape from all the excitement and craziness of the city.... more

The Elegance 2 Hotel earns their continually positive Trip Advisor rating. Mr. Binh, the general manager, is often greeting his guests in the lobby. I stayed twice this month at Elegance 2 after staying in Elegance 3 twice last year. I like the Deluxe Room -ending in 05. It is spacious and the shower was GREAT! The staff is knowledgeable... more

We arrived into Hanoi by train at 4 am in the morning and by 4.30am we were knocking on the hotel door and waking up the night staff. They were very friendly and as they were fully booked they offered us the use of a room at Hanoi elegance 1 just a 1 minute walk around the corner. We were... more

The Hanoi Elegance 2 is a breath of fresh air in a crowded city. Amazingly, they maintain a sense of tranquility, even though they are located in the thick of the Old Quarter. While motos buzz around narrow polluted streets, the staff helpfully gives suggestions, calls taxi cabs, and thinks of the needs of the customer (and not the hotel).... more