Lovely hotel - nice and comfortable but not too flash, and the staff are absolutely wonderful. Highly recommended. more

My friend and I stayed here a few nights as we trekked from Hanoi to Nha Trang. By far, this was the best hotel in its price range. The concierge who greeted us, Tuan, was enormously helpful. Once, we forgot we'd set up a wake-up call, woke up early, and went down to breakfast. Tuan went up to our room... more

This was the first hotel we stayed in during our Vn trip. It was important for me to know we were coming in to a reputable place since we would arrive beat. HE2 went above and beyond in terms of service. There was always someone at the front desk to answer questions, breakfast was handled so well, and staff was... more

Super hotel, with great service located in the heart of the old quarter. Everything within walking distance. Good breakfast. It's worth taking the superior room much more space then the standard room. The trip to halong bay is very very very good! We went with the Red Dragon. They go off the beaten track, only saw 1 other junk. Super... more

We stayed here in late June 2009 - two adults and two children. The manager Mr. Binh helped us not only with the hotel reservations but also helped us book our domestic flights and the Halong Bay cruise. The fresh fruit baskets, breakfast and the computer in the room with the internet connectivity was also nice to have. The hotel... more

We stayed here for 2 nights in June. Overall we thought it was a very good hotel. We arrived in Hanoi very early in the morning after catching an overnight train from Hue, and the hotel opened up early for us so we could sit and wait and have breakfast before our room was available. Although normal check in was... more

After booking out of one hotel we were already booked in by our agent we were recommended to the Elegance we certainly were not disappointed from ALL English speaking staff (The hotel staff were excellent ) even to going to the hotel we booked out of to pick up our luggage. we were very impressed with the room exceptionally clean... more

I stayed at the Hanoi Elegance 2 from between 2nd and the 7th June, and i had a great time there. They sent a car out to pick me up at the airport, and after receiving a gracious welcome at the hotel i was shown up to my room which exceeded my expectations. With free internet in the room and... more

We were in Hanoi for 8 days and went on to Sappa and Halong Bay trips arranged by the Elegance II staff. We used the Hotel as our home base. The staff was exceptionally helpfull, the rooms (2) were great. Breakfast was really great .- Noodle soup and/or eggs and bread. Really good Vietnamese coffee with fresh fruit. Great location.... more