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Heart Hotel

3.0 of 5 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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100 reviews from our community

Traveler rating
    39
    39
    16
    2
    4
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15
50
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Outstanding in every way Go for lake view if your budget allows Breakfast was fruits, yoghurt, choice of hot option, juice all served with a smile Staff were wonderful and gave us a great deal in a private car to the airport

Was this review helpful? Yes 1
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I've stayed here years ago thought i should give a good review now. The customer service is very nice. I was able to communicate with in vietnamese which makes everything even better and easier. I booked several excursion from the hotel--and got a great deal for it....unlike if you go through expensive hotels at jacked up prices for the same... More 

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Los Angeles, California
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good value for money. This small hotel is very near the Ho Guom lake, on a "relatively" quiet street in a very noisy and crowded city. The street was short, just about 100 meters, and was lined with coffee shops, restaurants and pubs. I booked another hotel which was extremely nice in the old quarter for my second leg in... More 

Was this review helpful? Yes 1
Dhaka City, Bangladesh
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

I have been travelling Vietnam for two weeks, that starts with staying at "Heart Hotel" as I arrived in Hanoi. One thing that catch me is their service. It was really very friendly and was beyond my expectation. The staffs are very helpful and friendly and try their best to help. From Hanoi I have been to other cities, sometime... More 

Was this review helpful? Yes 1
California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

After traveling in Asia for 2.5 weeks, my friend and I decided to end in Vietnam. With some luck we found there was availability at the Heart Hotel. The staff was extremely friendly and helpful upon arrival and did their best to make sure we felt welcomed. The price for the hotel is very reasonable especially for the location of... More 

Was this review helpful? Yes 1
Anchorage, Alaska
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 8, 2014

The Heart Hotel is very close to Hoan Kiem Lake. The Old French Quarter can be difficult to walk due to traffic, especially at night. At night it is very easy to go from the hotel to the lake which is surrounded by a walkway. From the hotel, the Old French Opera House, the Classic Metropole Hotel, and the Water... More 

Was this review helpful? Yes 1
Bath, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2014

Our first stop in Vietnam it set the tone for the rest of our trip. Very friendly. The hotel is set a street away from Hoan Kiem lake and in comparison to the rest of Hanoi is relatively quiet. Great access to the old quarter and the aforementioned lake, the staff were also really helpful with organising our trip to... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 26, 2014

These guys are wonderful. Nothing is too much trouble even down to providing a takeaway breakfast for us when we left very early for the airport. Great value for money. Only slight downer was the bed was firmer than we like. But that's being really picky

Was this review helpful? Yes 2
Dubbo
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 17, 2014

We are now back for a second stay - You couldn't get friendlier and more helpful staff than those at the Heart. The hotel is perfectly located in what we think is one of the most quaint and quieter streets. Have thoroughly enjoyed our time In the Heart from where we have launched into the wonderful vitality of Hanoi

Was this review helpful? Yes 5
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 3, 2014 via mobile

These guys were gems. Our room wasn't ready when we arrived (because it was like 8 am) but they offered for us to take a shower and sort out our laundry after an overnight train in a room that hadn't yet been made up. They were helpful without being pushy, and just really nice, warm people. The hotel is a... More 

Was this review helpful? Yes 4
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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heart Hotel 3*
Number of rooms: 28
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