We stayed here 3 nights and it is a great little place to stay in the middle of Old Hanoi. The quaint room has a little "french" feel about it! Ms Phuong at the front desk is a wonderful help if you are looking for local information. The pho in the kitchen is the best in Hanoi !!! You can... More

My first impression was great. Beautiful room, great location and view. Really a big pro for the room: it had 2 big windows and a small balcony. Beautiful wooden doors and wooden doorframes, plastering ceilings and lovely furniture. Breakfast is mostly western food or pho - not much (from the menu) and really not that great. The Room was basically... More

We stayed three sets of dates in December whilst travelling - on arrival in Vietnam, on return from Halong Bay and on return from trip to Hoi An and Hue. Staff friendly and helpful though we booked our tours and train tickets with Buffalo Tours who were great, not the cheapest but very professional and reliable. We left our main... More

Stayed at Heart Hotel for 11 nights. 5th floor with room overlooking Hoan Kiem Lake. Room was clean and well laid out, serviced daily. Breakfast was available every morning and the staff were excellent with great service. Proximity to lake and surrounding shops in the old quarter was perfect for the experience I wanted!!! Thank you to the team at... More

It's a really a good time at a very friendly and warm hotel. The service is excellent with a very reasonable price. It's also very convenient location to walking around to explore Hanoi. Although there is not many options for breakfast but if you need another requirement, they will try to satisfy you. I love this hotel and I wish... More

The area is intense with tiny shops, odd smells and nice people. This is a compromise location for those who can afford more. For $42/day room 602 is a bargain for two. It is tight, but is bright, airy, the a/c works perfectly as does everything in the room. They serve pho with chicken or beef, or eggs with ham... More

The Heart Hotel is well located, near Hoan Kiem Lake. They advertise rooms with a lake view (premium price) but the view is a very small glimpse of the lake and not very nice. There is lots of old furniture and bedding stored in the hallways and stairwells. Breakfast is included, but is not very inspiring. On the positive side,... More

Tucked away in the Old Quarter, this hotel is a fantastic little find, close to Hoan Kiem lake.The lobby has lots of lovely paintings that are available to buy (the clue is in the name: HeART Hotel) as well as friendly staff who are happy to help and PCs which have internet access. My friend had booked this hotel online... More

Although we had some problems (a toilet that didn't work and then overflowed at no fault of our own), the H-H is an ok property and conveniently located. The staff is very polite and were happy to guide our selection of a reputable Ha Long Bay cruise operator. Despite what the Hotel's website purports, however, the rooms are not sound... More