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All 494 Hanoi hotels

Heart Hotel

11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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Special Price
31USD for lake view room
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Ranked #147 of 494 hotels in Hanoi
A recent review
5 of 5 stars reviewed 3 weeks ago
Rosinefaucher .
  • Overview
  • Reviews (76)
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  • Room tips (13)
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76 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is great but the people helping you out make it even better. They will do their best to organise you trips and make you discover Hanoi. They take the time to know your names and schedules. And the rooms are perfectly clean. They also all have windows which is quite a treat in Hanoi for that price. The... More

Was this review helpful? Yes
Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014

We spent 11 nights altogether at the Heart Hotel in Hanoi, before and after our visit to the Halong Bay, and we absolutely loved this place. It's located in a quiet street just East of the lake, not to far away from the busy-touristy area, but far enough from the tourist circus. The street has plenty of small cafes and... More

Was this review helpful? Yes 1
Sherbrooke, Canada
3 reviews 3 reviews
4 of 5 stars Reviewed May 14, 2014

we were in Hanoi because my son was marrying a Vietnamese woman and this small, very well situated hotel took care of us like we were family. It is quite tiny but really in the center of old Hanoi, next to Hoan Kiem Lake and the old Quarter. The rooms are simple but clean, fresh fruit in the room every... More

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Half Moon Bay, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2014

Enjoyed my 8 nights here on the top floor with a view of Hoan Kiem Lake. Nice restaurants nearby. At my request staff booked 2 day trips to nearby sites and the tours were pleasant and reasonably priced. Excellent location on a quiet street in the Old Quarter. Highly recommended.

Was this review helpful? Yes 1
Sydney, Australia
11 reviews 11 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 14, 2014

Stayed in Hanoi quite a few times and always enjoyed the Hoan Kiem lake area so splashed out a bit ( not a lot ) for a lake view room on the top floor. And in spite of the rain it was great, Room itself was a bit on the small side but comfortable and also had a safe. Good... More

Was this review helpful? Yes 2
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2014

I recently stayed at the Heart Hotel on the only quiet street in all of the old and scenic Hoan Kiem Lake district of Hanoi. I loved everything about my experience there. It reminded me of the first time I went to Paris in the late 70's and stayed in the Latin Quarter. Even the price was about the same.... More

Was this review helpful? Yes 2
Singapore, Singapore
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 5, 2014 via mobile

Was thinking of staying in a budget hotel in the center of the Old Quarter, but decided on this hotel instead and paying bit more for a lake view room. So glad I did. It is just at the fringe of the chaos of the Old Quarter yet still very central. Just across the road to Hoan Kiem Lake, and... More

Was this review helpful? Yes 5
Anchorage, Alaska
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 24, 2014

I have stayed at the Heart Hotel in Hanoi many times for many years. Great location and great service and staff. Close to all the areas you want to see and due in Hanoi. The breakfast in the morning is very good John Lund

Was this review helpful? Yes 3
Quebec City, Canada
13 reviews 13 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 20, 2014

This hotel is well located in the heart of Old Hanoi as it's name suggests. The atmosphere is unique and the staff is attentive. I liked the night market who beginning to thursday to sunday every week. This hotel organise the better teck at the world - Sapa - Halong Bay, The staff listen your desire and organises everything. I... More

Was this review helpful? Yes 3
Brisbane, Australia
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2014

We booked this place directly through their website and organized an airport pickup. We were a bit nervous as we had never been to Vietnam before, but they made everything so easy, couldn't have been happier. They were waiting for us right outside the airport to pick us up and take us to the hotel. Driver was super friendly and... More

Was this review helpful? Yes 3
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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Reservation Options:
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59 photos of this hotel

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View from room (3)
Bathroom (1)
Room/suite (10)
Hotel & grounds (5)
Pool/beach area (2)
Other (1)

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Hotel & grounds (1)
Other (37)


Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style
#36 Best Value Hotel in Hanoi
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 
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