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Heart Hotel

#71 of 518 Hotels in Hanoi
Certificate of Excellence
11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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130 Reviews from our TripAdvisor Community

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Traveler rating
    58
    49
    17
    2
    4
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23
63
21
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • All months
    (130)
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    (36)
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    (34)
All months
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in this hotel because it was very cheap. Booked from walk in. Beds and room neat, bathroom average but still nice for the price. Located in a nice spot, close to lake and old quarter ! Great time for two young mates traveling for the first time in Vietnam. Would recommend this hotel to everyone. They also can help... More 

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The service at the Heart Hotel was excellent. The staff took care of everything we needed and gave us advice and help with finding things in the city. They were so thoughtful that we were quite touched and will be recommending the hotel to others. The rooms were clean and care taken to make them as comfortable as possible. Wifi... More 

Was this review helpful? Yes 3
Bangkok, Thailand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very helpful staff available 24 hours a day. The lady in the morning was so nice she even poured me a drink and offered to recommend a nice restaurant nearby. The night-shift gentleman seemed to be able to foresee my demands. Despite language barrier, we were mutually understood without excessive hassles. The free breakfast includes great coffee, like it should... More 

Was this review helpful? Yes 2
Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2015

This is a small and cozy hotel.The room is very clean, comfortable and bright. The staff here are very friendly and caring. My husband fall sick during our stay.I must thank their staff Hien and Henry for bringing me to buy medicine and preparing some food for my husband respectively. I strongly recommend this wonderful hotel.

Was this review helpful? Yes 2
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 19, 2015

Comfortable (front) room to accommodate a young family of six - check Big room to accommodate 1 queen bed and 2 super-single beds - check Low density hotel of only 10 rooms - check Efficient lift to go up to 6th floor - check Bath tub to relax in after full day of travelling - check Soundproofed windows and door... More 

Was this review helpful? Yes 3
Paris, France
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2015

We had a great time staying in a wonderful hotel and great reception. The hotel is located in the old city center of Ha Noi. It is very clean, the rooms are spacious and airy, making the residence warm and welcoming. Personally, I am very familiar with the staff and management, they go out of their way to be friendly,... More 

Was this review helpful? Yes 3
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 17, 2015

It really depends on what you want out of your accommodation but we found Heart Hotel to be a great all-round option. Heart Hotel is located a few steps away from Hoan Kiem Lake and a short walking distance to most places in the Old Quarter. We were greeted with juice and water on arrival. Staff were so so helpful... More 

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 1, 2015

Rooms at the back don't have a view but are quieter and cheaper. Staff really make the stay, going out of their way to help. Central location and close to great restaurants, night life, shopping, parks etc.

Was this review helpful? Yes 3
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2015

The room itself is nice. The balcony is nice and looks over the lake to varying degrees depending on room. The bathrooms are adequate for Vietnam, but don't expect western decadence. Breakfast is not good, some selection of eggs in a small room on picnic furniture, edible just not fantastic. If you're a breakfast person, you may eat elsewhere.

Was this review helpful? Yes 1
San Miguel de Allende, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

Staff beyond friendly and helpful beyond gratitude. Best location old quarter Balcony and windows on 2 sides for incredible light and air. Had to catch up on some homework n the room was good all day. Bath tub way wow when was the last time u saw a tub in SEA? Planning to return BTW I never review

Was this review helpful? Yes 2
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