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All 494 Hanoi hotels

Heart Hotel

3.0 of 5 Hotel   |   11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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76%
Ranked #128 of 494 hotels in Hanoi
A recent review
5 of 5 stars reviewed 5 days ago
HikoPh Singapore
  • Overview
  • Reviews (83)
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83 people have reviewed this hotel

Traveler rating
    29
    32
    16
    2
    4
See reviews for
13
44
11
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
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English first
Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

"Exact what I needed for my staying. Good service ! Well done ! Satisfied me ! " Yes, these are words deeply describe my feeling and thoughts about Heart hotel. Nothing in my lovely simple room at 3rd floor should be complained unless I were a fastidious guy, and there aren't any complaints for the enthusiastic staffs for sure. The... More

Was this review helpful? Yes 1
Hamburg, Germany
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The hotel is located pretty much in the middle of the Hanoi action (aka the traffic), so bring some ear plugs if you're a light sleeper. Hotel staff was super friendly and even offered us to have a shower after we returned from our boat trip and had to wait for the overnight train (we had checked out 2 days... More

Was this review helpful? Yes 1
London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice hotel with huge heart! Accommodation was clear and comfortable, a view of Hoan Kiem lake made me relax in evening. I can smell perfume of milk flower from the balcony and windows and looked at people stream on the street. Staffs was very friendly and hospitable, they also suggested where traditional famous foods in Old Street.

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Excellent, excellent. I like everything of this hotel. People, landcape, view. My room very clean. Pp friendy. Beside that, from here i can look over all city. Look Guom lake, in short, i very happy vvith few days im here

Was this review helpful? Yes
Ho Chi Minh City, Vietnam
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Having been attracted by the Hotel's name "Heart", stopped being in hurry finding out a place, I came in and discovered... That good attitude of the receptionist welcomed me, that competitive price kept hold my step and the nice accomodation cause me to put my backpack off. Just intended to stay in Hanoi for one night on the way to... More

Was this review helpful? Yes 2
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Our stay at the Heart Hotel was fine. Nothing amazing, nothing terrible. The website photos of the rooms are (I'm guessing) from the top floor from when it first opened. The rooms now are getting old, the bathroom super pokey and ill-designed, but the bed was reasonably comfy and we did have a balcony with obstructed river views. The staff... More

Was this review helpful? Yes 1
Laupahoehoe, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Heart Hotel was a great choice for our family on our vacation in Hanoi. The location was perfect but the real strength of the hotel is its staff. They were awesome. The consistently went above and beyond to help us feel comfortable and welcome. I highly recommend the Heart Hotel to anyone who is traveling to Hanoi.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

This hotel is great but the people helping you out make it even better. They will do their best to organise you trips and make you discover Hanoi. They take the time to know your names and schedules. And the rooms are perfectly clean. They also all have windows which is quite a treat in Hanoi for that price. The... More

Was this review helpful? Yes 1
Montreal, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2014

We spent 11 nights altogether at the Heart Hotel in Hanoi, before and after our visit to the Halong Bay, and we absolutely loved this place. It's located in a quiet street just East of the lake, not to far away from the busy-touristy area, but far enough from the tourist circus. The street has plenty of small cafes and... More

Was this review helpful? Yes 2
Sherbrooke, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 14, 2014

we were in Hanoi because my son was marrying a Vietnamese woman and this small, very well situated hotel took care of us like we were family. It is quite tiny but really in the center of old Hanoi, next to Hoan Kiem Lake and the old Quarter. The rooms are simple but clean, fresh fruit in the room every... More

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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heart Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Otel, HotelsClick, BookingOdigeoWL and Venere so you can book your Heart Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

59 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 
Number of rooms
28

Questions & Answers

Questions? Get answers from Heart Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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