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Heart Hotel

#73 of 522 Hotels in Hanoi
Certificate of Excellence
11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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128 Reviews from our TripAdvisor Community

Traveler rating
    57
    48
    17
    2
    4
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22
63
21
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Bangkok, Thailand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed today NEW

Very helpful staff available 24 hours a day. The lady in the morning was so nice she even poured me a drink and offered to recommend a nice restaurant nearby. The night-shift gentleman seemed to be able to foresee my demands. Despite language barrier, we were mutually understood without excessive hassles. The free breakfast includes great coffee, like it should... More 

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Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a small and cozy hotel.The room is very clean, comfortable and bright. The staff here are very friendly and caring. My husband fall sick during our stay.I must thank their staff Hien and Henry for bringing me to buy medicine and preparing some food for my husband respectively. I strongly recommend this wonderful hotel.

Was this review helpful? Yes 2
Level Contributor
18 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago

Comfortable (front) room to accommodate a young family of six - check Big room to accommodate 1 queen bed and 2 super-single beds - check Low density hotel of only 10 rooms - check Efficient lift to go up to 6th floor - check Bath tub to relax in after full day of travelling - check Soundproofed windows and door... More 

Was this review helpful? Yes 2
Paris, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a great time staying in a wonderful hotel and great reception. The hotel is located in the old city center of Ha Noi. It is very clean, the rooms are spacious and airy, making the residence warm and welcoming. Personally, I am very familiar with the staff and management, they go out of their way to be friendly,... More 

Was this review helpful? Yes 2
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 17, 2015

It really depends on what you want out of your accommodation but we found Heart Hotel to be a great all-round option. Heart Hotel is located a few steps away from Hoan Kiem Lake and a short walking distance to most places in the Old Quarter. We were greeted with juice and water on arrival. Staff were so so helpful... More 

Was this review helpful? Yes 1
Brisbane, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 1, 2015

Rooms at the back don't have a view but are quieter and cheaper. Staff really make the stay, going out of their way to help. Central location and close to great restaurants, night life, shopping, parks etc.

Was this review helpful? Yes 3
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 28, 2015

The room itself is nice. The balcony is nice and looks over the lake to varying degrees depending on room. The bathrooms are adequate for Vietnam, but don't expect western decadence. Breakfast is not good, some selection of eggs in a small room on picnic furniture, edible just not fantastic. If you're a breakfast person, you may eat elsewhere.

Was this review helpful? Yes 1
San Miguel de Allende, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

Staff beyond friendly and helpful beyond gratitude. Best location old quarter Balcony and windows on 2 sides for incredible light and air. Had to catch up on some homework n the room was good all day. Bath tub way wow when was the last time u saw a tub in SEA? Planning to return BTW I never review

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 19, 2015

Second time at this hotel, this time in a bigger room facing the street. The room has safe, kettle, big bed, TV etc and a tiny balcony which I didn't use. Location is perfect for me being as near to the lake as it's possible to get. The only thing which didn't suit too well was the breakfast which wasn't... More 

Was this review helpful? Yes 2
england
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

Stayed at heart hotel last month, lovely friendly people, booked trip to Halong bay with them as price seemed competitive. Excellent location in old town near lake. Variety of food for breakfast, booked transfer from airport to hotel which was punctual, all in all good value

Was this review helpful? Yes 3
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