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Heart Hotel

#68 of 523 Hotels in Hanoi
Certificate of Excellence
11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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1 room 1 guest
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138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santo Domingo, Dominican Republic
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Nice and clean hotel, very well located. Near everything but in a quite street. Big rooms and very good breakfast. Super staff who organized every things for us with very good prices. The Best report quality/price we find in Vietnam. ... that id for we came back 3 times during our 3 weeks trip. Vraiment un excellent rapport qualité /prix.... More 

Was this review helpful? Yes 1
Melbourne, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

I was a bit harsh on my review of this hotel the staff were very accommodating. Good location to old town and lake the only down fall was breakfast which wasn't mentioned on the web site if I went back I would stay there nowing what to expect . Glad to hear there are updating the breakfast area .i would... More 

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Moscow, Russia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This boutique hotel is located next to Hoan Kiem lake & on the small street. Very convernient to go night market, old quater, bar, cafe shops. The hotel staff was helpful and informative, our room was nice with a small priavte balcony view to street. A good breakfast and internet connection.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Heart is an awesome location, right next to the lake in the Old Quarter. I have stayed twice and both times Hien and Henry were extremely helpful with travel advise and local information. The room was spacious, clean and the shower worked well. Air conditioned with a bar fridge and Wi Fi. Breakfast was quite good as well. Especially... More 

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San Francisco, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed at the Heart Hotel last week for 5 nights. Cannot say enough good things. Staff was exceptionally friendly and helpful. They upgraded us to a lake view room, and helped us plan and book trips to both Sapa for trekking and to Ha Long Bay for an overnight cruise. The rooms are lovely, clean and comfortable. The location of... More 

Was this review helpful? Yes 4
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Defenitely very good quality for good money ! The rooms are very clean, beds are confortable, bathrooms moderns... But the plus is clearly the quality of service delivered by the staff ! Always really nice, don't try to rip you off (when most of vietnamise do, let's be honest). We even had a delicious breakfast in the morning which was... More 

Was this review helpful? Yes 3
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 18, 2015

Stayed in this hotel because it was very cheap. Booked from walk in. Beds and room neat, bathroom average but still nice for the price. Located in a nice spot, close to lake and old quarter ! Great time for two young mates traveling for the first time in Vietnam. Would recommend this hotel to everyone. They also can help... More 

Was this review helpful? Yes 2
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 15, 2015

The service at the Heart Hotel was excellent. The staff took care of everything we needed and gave us advice and help with finding things in the city. They were so thoughtful that we were quite touched and will be recommending the hotel to others. The rooms were clean and care taken to make them as comfortable as possible. Wifi... More 

Was this review helpful? Yes 3
Bangkok, Thailand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 29, 2015

Very helpful staff available 24 hours a day. The lady in the morning was so nice she even poured me a drink and offered to recommend a nice restaurant nearby. The night-shift gentleman seemed to be able to foresee my demands. Despite language barrier, we were mutually understood without excessive hassles. The free breakfast includes great coffee, like it should... More 

Was this review helpful? Yes 2
Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 24, 2015

This is a small and cozy hotel.The room is very clean, comfortable and bright. The staff here are very friendly and caring. My husband fall sick during our stay.I must thank their staff Hien and Henry for bringing me to buy medicine and preparing some food for my husband respectively. I strongly recommend this wonderful hotel.

Was this review helpful? Yes 2
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