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All 494 Hanoi hotels

Heart Hotel

3.0 of 5 Hotel   |   11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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Ranked #151 of 494 hotels in Hanoi
A recent review
5 of 5 stars reviewed yesterday
Nguyen F London, England, United Kingdom
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80 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
London, England, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Nice hotel with huge heart! Accommodation was clear and comfortable, a view of Hoan Kiem lake made me relax in evening. I can smell perfume of milk flower from the balcony and windows and looked at people stream on the street. Staffs was very friendly and hospitable, they also suggested where traditional famous foods in Old Street.

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Ho Chi Minh City, Vietnam
1 review
5 of 5 stars Reviewed 2 days ago NEW

Having been attracted by the Hotel's name "Heart", stopped being in hurry finding out a place, I came in and discovered... That good attitude of the receptionist welcomed me, that competitive price kept hold my step and the nice accomodation cause me to put my backpack off. Just intended to stay in Hanoi for one night on the way to... More

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our stay at the Heart Hotel was fine. Nothing amazing, nothing terrible. The website photos of the rooms are (I'm guessing) from the top floor from when it first opened. The rooms now are getting old, the bathroom super pokey and ill-designed, but the bed was reasonably comfy and we did have a balcony with obstructed river views. The staff... More

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Laupahoehoe, Hawaii
1 review
5 of 5 stars Reviewed 4 weeks ago

The Heart Hotel was a great choice for our family on our vacation in Hanoi. The location was perfect but the real strength of the hotel is its staff. They were awesome. The consistently went above and beyond to help us feel comfortable and welcome. I highly recommend the Heart Hotel to anyone who is traveling to Hanoi.

Review collected in partnership with this hotel

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 7, 2014

This hotel is great but the people helping you out make it even better. They will do their best to organise you trips and make you discover Hanoi. They take the time to know your names and schedules. And the rooms are perfectly clean. They also all have windows which is quite a treat in Hanoi for that price. The... More

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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 7, 2014

We spent 11 nights altogether at the Heart Hotel in Hanoi, before and after our visit to the Halong Bay, and we absolutely loved this place. It's located in a quiet street just East of the lake, not to far away from the busy-touristy area, but far enough from the tourist circus. The street has plenty of small cafes and... More

Was this review helpful? Yes 1
Sherbrooke, Canada
3 reviews 3 reviews
4 of 5 stars Reviewed May 14, 2014

we were in Hanoi because my son was marrying a Vietnamese woman and this small, very well situated hotel took care of us like we were family. It is quite tiny but really in the center of old Hanoi, next to Hoan Kiem Lake and the old Quarter. The rooms are simple but clean, fresh fruit in the room every... More

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Half Moon Bay, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2014

Enjoyed my 8 nights here on the top floor with a view of Hoan Kiem Lake. Nice restaurants nearby. At my request staff booked 2 day trips to nearby sites and the tours were pleasant and reasonably priced. Excellent location on a quiet street in the Old Quarter. Highly recommended.

Was this review helpful? Yes 1
Sydney, Australia
14 reviews 14 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 14, 2014

Stayed in Hanoi quite a few times and always enjoyed the Hoan Kiem lake area so splashed out a bit ( not a lot ) for a lake view room on the top floor. And in spite of the rain it was great, Room itself was a bit on the small side but comfortable and also had a safe. Good... More

Was this review helpful? Yes 2
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2014

I recently stayed at the Heart Hotel on the only quiet street in all of the old and scenic Hoan Kiem Lake district of Hanoi. I loved everything about my experience there. It reminded me of the first time I went to Paris in the late 70's and stayed in the Latin Quarter. Even the price was about the same.... More

Was this review helpful? Yes 2
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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heart Hotel 3*
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TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, HotelsClick, BookingOdigeoWL, Otel and Venere so you can book your Heart Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
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Official Description (provided by the hotel)
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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