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Heart Hotel

#81 of 517 Hotels in Hanoi
Certificate of Excellence
11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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124 Reviews from our TripAdvisor Community

Traveler rating
    53
    48
    17
    2
    4
See reviews for
19
62
21
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (34)
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Paris, France
1 review
5 of 5 stars Reviewed yesterday NEW

We had a great time staying in a wonderful hotel and great reception. The hotel is located in the old city center of Ha Noi. It is very clean, the rooms are spacious and airy, making the residence warm and welcoming. Personally, I am very familiar with the staff and management, they go out of their way to be friendly,... More 

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It really depends on what you want out of your accommodation but we found Heart Hotel to be a great all-round option. Heart Hotel is located a few steps away from Hoan Kiem Lake and a short walking distance to most places in the Old Quarter. We were greeted with juice and water on arrival. Staff were so so helpful... More 

Was this review helpful? Yes 2
Brisbane, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Rooms at the back don't have a view but are quieter and cheaper. Staff really make the stay, going out of their way to help. Central location and close to great restaurants, night life, shopping, parks etc.

Was this review helpful? Yes 4
1 review
4 of 5 stars Reviewed 5 weeks ago

The room itself is nice. The balcony is nice and looks over the lake to varying degrees depending on room. The bathrooms are adequate for Vietnam, but don't expect western decadence. Breakfast is not good, some selection of eggs in a small room on picnic furniture, edible just not fantastic. If you're a breakfast person, you may eat elsewhere.

Was this review helpful? Yes 1
San Miguel de Allende, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2015 via mobile

Staff beyond friendly and helpful beyond gratitude. Best location old quarter Balcony and windows on 2 sides for incredible light and air. Had to catch up on some homework n the room was good all day. Bath tub way wow when was the last time u saw a tub in SEA? Planning to return BTW I never review

Was this review helpful? Yes 3
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 19, 2015

Second time at this hotel, this time in a bigger room facing the street. The room has safe, kettle, big bed, TV etc and a tiny balcony which I didn't use. Location is perfect for me being as near to the lake as it's possible to get. The only thing which didn't suit too well was the breakfast which wasn't... More 

Was this review helpful? Yes 2
england
Senior Contributor
45 reviews 45 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

Stayed at heart hotel last month, lovely friendly people, booked trip to Halong bay with them as price seemed competitive. Excellent location in old town near lake. Variety of food for breakfast, booked transfer from airport to hotel which was punctual, all in all good value

Was this review helpful? Yes 3
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2015

We had a lovely stay at the Heart Hotel. The staff went above and beyond to help us with everything! They booked our bus tickets to Sapa, tickets for a food tour and made some excellent restaurant recommendations. The breakfasts were very tasty - hard to believe the amount of delicious food that comes from such a small kitchen! Its... More 

Was this review helpful? Yes 3
Sunshine ciast
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2015

We are near the end of our 10 day trip to Hanoi ! The hotel was amazing ... I have never met such a gracious group of staff that are willing to help with everything . We have been simply blown away ! I was feeling a little under the weather for a day or so ... The staff were... More 

Was this review helpful? Yes 4
Nairobi, Kenya
Contributor
14 reviews 14 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel is a bit outdated by very clean. The staff are super, super friendly and one guest told me that they remembered all of her preferences from a visit 2 years before. The location is awesome beside the lake and by lots of restaurants.

Was this review helpful? Yes 2
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