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Heart Hotel

3.0 of 5 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Best prices for: 1 room 1 guest
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105 reviews from our community

Traveler rating
    43
    40
    16
    2
    4
See reviews for
17
52
15
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Melbourne, Australia
1 review
5 of 5 stars NEW

My wife and I enjoyed our time at Heart. The staff were warm, friendly and helpful. We got a room overlooking the lake that was nice. We booked our tours in Vietnam through Henry at Reception and everything was taken care of.

Was this review helpful? Yes 2
Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I've stayed there many years ago, thought I should write a review now. It's a small and quaint hotel. The staff was friendly and helpful. The room was clean that's important to me. I got great deals on halong bay and tam co tour with the hotel...rather than going with jacked up prices from big known hotels.

Was this review helpful? Yes 2
Si Maha Phot, Thailand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I traveled in the northern VN with my aunt and her friends for 6 days in last January. I booked family room from Hostelworld. The hotel's staff email to me, ask about our itinerary in VN and suggest their tours for us with sincerity. We booked Sa Pa, Tam Coc, Ha Long Bay tours with the hotel. We're impressed with... More 

Was this review helpful? Yes 3
California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This small hotel is an amazing find. What it lacks in size is made up for 10 star service, charm and location. The staff makes you feel comfortable and at home. We've stayed in big chain hotels. Here there's no stuffy five star feeling. The staff quickly becomes like family.

Was this review helpful? Yes 3
Sydney, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

centrally located,nice rooms, friendly staff, generous breaksfast ( thank you Mr. Henry for promptly arranging sugar free yougurt for us), this hotel would win all the ticks. We would definately stay here again.

Was this review helpful? Yes 4
Brisbane, Australia
Contributor
16 reviews 16 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 8, 2015 via mobile

Outstanding in every way Go for lake view if your budget allows Breakfast was fruits, yoghurt, choice of hot option, juice all served with a smile Staff were wonderful and gave us a great deal in a private car to the airport

Was this review helpful? Yes 2
Los Angeles, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 6, 2015

I've stayed here years ago thought i should give a good review now. The customer service is very nice. I was able to communicate with in vietnamese which makes everything even better and easier. I booked several excursion from the hotel--and got a great deal for it....unlike if you go through expensive hotels at jacked up prices for the same... More 

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Los Angeles, California
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2015

Good value for money. This small hotel is very near the Ho Guom lake, on a "relatively" quiet street in a very noisy and crowded city. The street was short, just about 100 meters, and was lined with coffee shops, restaurants and pubs. I booked another hotel which was extremely nice in the old quarter for my second leg in... More 

Was this review helpful? Yes 1
Dhaka City, Bangladesh
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2014

I have been travelling Vietnam for two weeks, that starts with staying at "Heart Hotel" as I arrived in Hanoi. One thing that catch me is their service. It was really very friendly and was beyond my expectation. The staffs are very helpful and friendly and try their best to help. From Hanoi I have been to other cities, sometime... More 

Was this review helpful? Yes 1
California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

After traveling in Asia for 2.5 weeks, my friend and I decided to end in Vietnam. With some luck we found there was availability at the Heart Hotel. The staff was extremely friendly and helpful upon arrival and did their best to make sure we felt welcomed. The price for the hotel is very reasonable especially for the location of... More 

Was this review helpful? Yes 1
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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heart Hotel 3*
Number of rooms: 28
Reservation Options:
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