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All 501 Hanoi hotels

Heart Hotel

3.0 of 5 Hotel   |   11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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Heart Hotel
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Ranked #107 of 501 Hotels in Hanoi
A recent review
5 of 5 stars reviewed 2 weeks ago
Jonna B
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85 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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1 review
5 of 5 stars Reviewed 2 weeks ago

With a 180-degree view of Hoan Kiem Lake, I couldn't ask for anything more. This gem in the heart of Hanoi offers superb service -- they booked our train tickets, let us took a shower after our 3D/2N Halong Bay tour, and gave me custard fruit when they found out that I truly love it! Heart Hotel's people are genuinely... More

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Seoul, South Korea
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Thank you so much my sweet Heart. We was thankful of your preparation for our honey moon. So sweet with the smelling of chocolate from candles and the big heart of rose petals on our bed. And the lights from the street out of the window. It was romantic likes in the music MV My husband and Heart team did... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

"Exact what I needed for my staying. Good service ! Well done ! Satisfied me ! " Yes, these are words deeply describe my feeling and thoughts about Heart hotel. Nothing in my lovely simple room at 3rd floor should be complained unless I were a fastidious guy, and there aren't any complaints for the enthusiastic staffs for sure. The... More

Was this review helpful? Yes 2
Hamburg, Germany
11 reviews 11 reviews
4 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is located pretty much in the middle of the Hanoi action (aka the traffic), so bring some ear plugs if you're a light sleeper. Hotel staff was super friendly and even offered us to have a shower after we returned from our boat trip and had to wait for the overnight train (we had checked out 2 days... More

Was this review helpful? Yes 2
London, England, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice hotel with huge heart! Accommodation was clear and comfortable, a view of Hoan Kiem lake made me relax in evening. I can smell perfume of milk flower from the balcony and windows and looked at people stream on the street. Staffs was very friendly and hospitable, they also suggested where traditional famous foods in Old Street.

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent, excellent. I like everything of this hotel. People, landcape, view. My room very clean. Pp friendy. Beside that, from here i can look over all city. Look Guom lake, in short, i very happy vvith few days im here

Was this review helpful? Yes 2
Ho Chi Minh City, Vietnam
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having been attracted by the Hotel's name "Heart", stopped being in hurry finding out a place, I came in and discovered... That good attitude of the receptionist welcomed me, that competitive price kept hold my step and the nice accomodation cause me to put my backpack off. Just intended to stay in Hanoi for one night on the way to... More

Was this review helpful? Yes 2
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Our stay at the Heart Hotel was fine. Nothing amazing, nothing terrible. The website photos of the rooms are (I'm guessing) from the top floor from when it first opened. The rooms now are getting old, the bathroom super pokey and ill-designed, but the bed was reasonably comfy and we did have a balcony with obstructed river views. The staff... More

Was this review helpful? Yes 1
Laupahoehoe, Hawaii
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2014

The Heart Hotel was a great choice for our family on our vacation in Hanoi. The location was perfect but the real strength of the hotel is its staff. They were awesome. The consistently went above and beyond to help us feel comfortable and welcome. I highly recommend the Heart Hotel to anyone who is traveling to Hanoi.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

This hotel is great but the people helping you out make it even better. They will do their best to organise you trips and make you discover Hanoi. They take the time to know your names and schedules. And the rooms are perfectly clean. They also all have windows which is quite a treat in Hanoi for that price. The... More

Was this review helpful? Yes 1
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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Heart Hotel 3*
Number of rooms: 28
Reservation Options:
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