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Heart Hotel

#76 of 537 Hotels in Hanoi
Certificate of Excellence
11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
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173 Reviews from our TripAdvisor Community

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Hoppers Crossing, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We chose this hotel because of the good reviews before we travelled. It is indeed a great value family hotel. The room is small but sufficient for sleeping. The staff are very friendly and always welcomed us with a smile. In the reception you have Henry, Hien, Hang and Anh always ready to help, friendly and loving. Nothing was too... More 

Helpful?
1 Thank Patty S
Kansas City, Missouri
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I was here for 5 nights in rm 502. Room with very small balcony with a view of the lake Great location. Just on the edge of the old quarter next to the lake Nothing fancy but clean and comfortable. I have been in the hotel business for 30 years and could have stayed at our 5 star hotel here... More 

Helpful?
1 Thank kcbrookside
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely room, great value for money. The staff are very helpful. Breakfast was included. You choose from a menu which had many different choices, you were allowed to order several choices, however I never needed to as the serves were very generous. Rooms were small but adequate however the bed was one of the hardest I have slept in Asia.... More 

Helpful?
1 Thank Jackie S
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Book for two night. Solo. Room got a double and a super single bed. To me bed is very comfortable. All the standard room items are all available including WIFI in room and a PC at the lobby. Washroom comes with bathtub. Shower is hot, especially important in the cool weather of Hanoi this time of the month. Hotel got... More 

Helpful?
2 Thank Charlie O
Brisbane, Australia
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are on a budget this is the place to stay... The staff go above and beyond every time, nothing is to much trouble. Even though the beds are a bit hard you seem to sleep ok. Breakfast is quite simple but filling. Along with the staff the location is the best, right near everything. Do not forget to... More 

Helpful?
2 Thank John R
Tampere, Finland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My boyfriend and I spent five days in Hanoi. We had chosen Heart Hotel as our base because of its central location, reasonable price and beautiful rooms. It quickly turned out that we had made the right decision. After a ten hour train trip we arrived to the hotel tired and sweaty. Being warmly welcomed and offered a cool drink... More 

Helpful?
3 Thank Matleena S
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I am spending two weeks in Hanoi and I found a very nice Hotel in Old Town , close to everything. Very helpful staff and good free breakfast, they helped me book a overnight your to Halong Bay.The price was very fair and deluxe cabin beautiful. The Swan Cruises small boat way very nice for us.excellent food just too much.... More 

Helpful?
2 Thank Steve A
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent location, nice room big and helpful staff. Lake view worth the extra money. Really feel like you in the middle of all the action. Staff member Henry very helpful with booking trains/ trips etc. Lots of breakfast options too included in the price

Helpful?
2 Thank Rachel T
Geelong, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 7, 2016

We stayed at Heart Hotel for four days including one night with Swan Cruises at Ha Long Bay which Henry arranged for us. Swan Cruises were a great way to see Ha Long Bay as the boat was not as big as other tourist boats and the food we were served was legendary. The staff at Heart Hotel were extremely... More 

Helpful?
2 Thank brendan160
Denmark, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 5, 2016 via mobile

The heart hotel staff had the best service and attitute of all the hotels we stayed at in our stay in vietnam. The breakfast offers both vietnamis food and western type food and a veriaty of drinks, juice, tea, coffie and more. The staff was very efficient to find places to visit.

Helpful?
2 Thank Haraldur B
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