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All 435 Hanoi B&Bs / inns

Hanoi Senses Hotel

10 Thanh Ha Street, Hanoi, Vietnam (Formerly City Gate Hotel)
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46%
Ranked #217 of 435 Hanoi B&B and Inns
A recent review
3 of 5 stars reviewed 6 days ago
Mark74768 Adelaide, Australia
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105 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Gyeongsangbuk-do, South Korea
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 4 days ago NEW

This hotel was THE worst I've ever had to stay at and the staff was simply HORRIBLE. First of all I arrived there around 10pm and BEFORE I even had a chance to hand them my reservation from agoda- the man told me that they thought I had cancelled it. He never checked it on the computer and didn't answer... More

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Adelaide, Australia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed there for 3 nights during August 2014. Hotel is pretty standard but excellent on budget. Very close to the markets and the hanoi gate. I strongly recommend to do transactions in cash ( ****cash talks in Vietnam ******). Avoid credit cards as there were issues for me!!!!

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Top Contributor
174 reviews 174 reviews
22 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice staff! Hotel changed name from senses to Hanoi gate hotel. Enjoyed my stay. Air-con works well, they provide a fan in the room too along with a TV and a small refrigerator. Bathroom is ok. No issues with this place. Other people that complain have obviously not been in Asia long. Budget hotels are just that! Budget. Don't expect... More

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Stellenbosch, South Africa
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 13, 2014

Awesome hotel for backpackers or budget travelers. Rooms are clean and not cramped. The staff were helpful and friendly, speaking a good level of English helped a lot. The breakfast left room for improvement but for the price you pay for accommodation and breakfast included I cant fault them. I will definitely be back when I return to Hanoi.

Was this review helpful? Yes 5
Parramatta, Australia
Top Contributor
413 reviews 413 reviews
149 hotel reviews
1,250 helpful votes 1,250 helpful votes
4 of 5 stars Reviewed February 10, 2014

Even though we were not booked to stay here at the Sense Hotel for another few days the staff at the hotel allowed us to store our heavy backpacks for 2 nights while we went to Sapa which was several hundred kms away. The hotel did not charge us any extra fee or even ask for a tip, they were... More

Was this review helpful? Yes 4
Vernon, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 3, 2014

I will preface this review by saying that the hotel staff were exceptionally friendly and helpful. This improved our stay somewhat. However, upon checking into the room we noticed it was very dirty. This included blood on the floor and the sheets of the bed. Further, the bathroom and the rest of the room were disgusting, as if they had... More

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Copenhagen, Denmark
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed February 1, 2014 via mobile

Stayed 2 nights with my family in late December. The location is great and the staff very nice and helpful. The bathroom in my room stank and even though I was moved to a different room the next day, the bathroom still stank. Also, no bathroom curtains. My parents asked for extra blankets as their room was on the top... More

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cape town
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2014

This hotel is a great hotel, situated in the middle of Hanoi center and within walking distance of many places to visit and eat. My room was perfect, exactly what I was expecting and I was well looked after by staff. I would recommend this hotel to anyone looking for a reasonably priced room for a couple of nights in... More

Was this review helpful? Yes 2
Cape Town Central, South Africa
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2014

Excellent hotel. From the moment you walk in you are treated with great care and respect. The staff are helpful, friendly, speak good English and are always smiling! The room was well sized, clean and had all I needed for my short stay. It is located in the middle of the "touristy" area (old quarter) and is within walking distance... More

Was this review helpful? Yes 3
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 16, 2014

I have stayed at this hotel several time whilst touring around Vietnam and have nothing but good things to say about it. A wonderful location in the heart of the old quarter. The rooms are clean and the best are comfortable but the jewel in the crown is the exceptional staff. Always quick to help, thier big smiles brighten any... More

Was this review helpful? Yes 2
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Additional Information about Hanoi Senses Hotel

Address: 10 Thanh Ha Street, Hanoi, Vietnam (Formerly City Gate Hotel)
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
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Also Known As:
City Gate Hanoi
Hotel City Gate
City Gate Hotel Hanoi

27 photos of this hotel

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Official Description (provided by the hotel)
Hotel! is a new hotel, located on the right site of the most famoust historic spot in Viet Nam designed to cater to discerning travelers who want a modern touch to their Vietnam experience. We have best quality of services to provide you combined our management and staff have worked to make this historic building welcoming to all travelers from every corner of the globe, while retaining the authentic flavor of traditional Hanoi. Our Hotel is located in the central of the historic Old Quarter, just along the edge of the Citadel and alongside thriving outdoor market just steps from our front door. Along our street named Ma May you can find many art galleries, a pharmacy, cafes, an award-winning spa, and various shops and stores carrying clothing, handicrafts, and other amazing finds! Our location allows visitors to work their way southward through the maze of Old Quarter streets, ending up at the famous Hoan Kiem Lake...etc ... more   less 
Number of rooms
25

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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