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Joy Journey Hotel

55 Batsu str- Hoan Kiem Dist | a.k.a. Chuyen Di Vui Ve Hotel, Hanoi 0084, Vietnam (Formerly Hanoi Joy Hotel)
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Joy Journey Hotel
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Ranked #166 of 520 Hotels in Hanoi
A recent review
3 of 5 stars reviewed 1 week ago
travellingsarah1
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (38)
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked two nights and were advised the price would be $16US per night. However, the exchange rate to dong was well above the actual exchange rate and we ended up paying more than this... The hotel itself was fine (clean, spacious, comfortable bed etc) and we decided to query why the exchange was so terrible with the view to... More 

Was this review helpful? Yes
Joy J, Public Relations Manager at Joy Journey Hotel, responded to this review

The hotel would like to thank you for your comment to us and we are funny to creat a valuable experience for the customer management process. We apologize for our mistake, the exchange rate is follow a few month ago, we are very sorry because we are not update new exchange rate. when you go your room, we receive new... More 

Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was spacious and super clean. The staff is really nice and super helpful. The rooms come with a fridge full of drinks and snacks that are reasonably priced, but you can get it for cheaper at a local store. Location is great. Just a 5 min walk to the backpacking area, but it's nicely located on a quiet street.... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Dear ms Barbara !!! Thank you for choosing Joy Journey Hotel for your recent stay in Hanoi. Thank you so much for your time to write us the review. This is motivation power for all our staffs to work harder to serve you and our further guests better. We have many special points about location, room, service... And we believe... More 

Scotland Island, Australia
1 review
5 of 5 stars Reviewed June 24, 2015

Had nice 1 night stay with everything backpacker traveler needs: clean room and bathroom with basic toiletries. Bed was very comfortable (pillow to - had huge problem with pillows in Vietnam hotels, because they are to high) and since we have just arrived from long plane trip from Europe, it was a bliss to sleep in such comfy bed. Breakfast... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Warmest greetings from Hanoi, We would like to say thank you so much for your nice comment about our Joy Journey Hotel! I hope you will recommend us to others. As the well-being of our customers is a priority, it will help us better our services.We always try to bring the best pleasure to our travelers and staying guests by... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed May 12, 2015

The hotel located in the central old quarter streets, close to everything, renovated every year. I stayed here for each journey. Hotel staffs very friendly and warm welcome. Mrs. Giang speaks fluent English, gave me alot of good advices, good plans to enentually discover Hanoi and surrounding areas. I recommend Joy Journey hotel for all services, hospitality and kindness. Do... More 

Was this review helpful? Yes
Joy J, Front Office Manager at Joy Journey Hotel, responded to this review

A huge love from Hanoi City!!! Thank you for choosing Joy Journey Hotel as your preferred place. We are so happy that you had a wonderful stay with us and enjoying our services. We highly appreciate your review on tripadvisor and We will be happier to see you on the next time in Hanoi. Once again,thank you so much for... More 

1 review
5 of 5 stars Reviewed May 2, 2015 via mobile

On leaving the train station in Hanoi I asked the taxi driver to take me near Hoan Kiem lake and I came quite a chance in Joy Journey hotel. I stayed three nights. Excellent location is very nice, very clean and staffs are very friendly. The area ia very alive, many small restaurant, shops, spa...I will definitely return one day... More 

Was this review helpful? Yes
Joy J, Public Relations Manager at Joy Journey Hotel, responded to this review

A warmest greeting from Joy Journey Hotel!!! On behalf of our staffs, thank you so much for choosing our hotel as your preferred place on your trip to Hanoi. We 're so delightful that you enjoyed your stayed with us and felt happy with our staff, our services and location.We always try our best to make our guest feel comfortable... More 

Bangkok, Thailand
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 26, 2015

The hotel is very cheap. The building (exterior and interior) are antique, not refurbished. Rooms are very very spacious. Comfortable. The furnitures are antique too, very rigid. If you need breakfast, please check if it is included in the hotel rate.

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Warmest greetings from Hanoi, We would like to say thank you so much for your nice comment about our Joy Journey Hotel! We always try to bring the best pleasure to our travelers and staying guests by best service. Mostly thank you for your time in staying with us and giving your words in the review. We wish you best... More 

1 review
5 of 5 stars Reviewed April 25, 2015 via mobile

Very good service, friendly staff help you with questions similar excursion tour programs offer them for a good price further you sit anywhere within walking distance near the lake, nice streets, is a nice massage around same street. I would recommend this hotel for those on a budget who mind a good coffee, good bedroom, strong wifi. Honestly, you don't... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Thank you so much for your time to us a good review. We will try our best to work well to keep our hotel service to improve to serve our guest at the best condition and comfortable. Thank you & warmly regards, More 

Alice Springs, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 22, 2015

I have stayed at Joy Journey on two separate occasions during my Hanoi stay, both times in the deluxe room. Whilst the second time the room was smaller and not as nice, I must say value for money is really great. - Shower is lovely and warm and water pressure good. - The in-room menu is priced fairly well, and... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Dear Ms Evan Kylen, We sincerely thank you for your time to write us a positive review. It is a motivation for us to work harder to serve you and our guest better to welcome you come back to stay at our hotel in the nearly further. Thanks again and We wish you best health, happy and success in your... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed April 17, 2015

Madam Giang, who runs the Joy Journey Hotel, was absolutely amazing during my stay. She firstly upgraded me to a larger room as it was available during my stay... And also booked all of my trips and onward train travel for the following week. I went on a two days cruise around Ha Long Bay and she managed to get... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Dear !!! Thank you so much for your time to write us the review. This is motivation power for all our staffs to work harder to serve you and our further guests better. We have many special points about location, room, service... And we believe that you will see our hotel's special points in the next time staying with us.... More 

2 reviews
5 of 5 stars Reviewed April 11, 2015

I stayed in the Joy Journey in Hanoi for a week in April . The location was really good as I could walk to many different stores, restaurants and other attractions. The staff was always very kind and attentive to my needs. For example, they instructed for me when I needed to visit city and make free calls for taxi... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Dear Mr David B. Warmest greetings from Joy Journey Hotel Hanoi, I would like to thank you for choosing Joy Journey Hotel’s services. It’s a pleasure to welcome you. We are glad you enjoyed your stay with us. I hope you will recommend us to others. As the well-being of our customers is a priority, it will help us better... More 

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