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Joy Journey Hotel

2.0 of 5
55 Batsu str- Hoan Kiem Dist | a.k.a. Chuyen Di Vui Ve Hotel, Hanoi 0084, Vietnam (Formerly Hanoi Joy Hotel)
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Joy Journey Hotel
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Ranked #194 of 512 Hotels in Hanoi
A recent review
4 of 5 stars reviewed 2 days ago
kate n Singapore, Singapore
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124 reviews from our community

Traveler rating
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    14
    7
    9
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13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
1 review
4 of 5 stars Reviewed 2 days ago NEW

Madam Giang, who runs the Joy Journey Hotel, was absolutely amazing during my stay. She firstly upgraded me to a larger room as it was available during my stay... And also booked all of my trips and onward train travel for the following week. I went on a two days cruise around Ha Long Bay and she managed to get... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed in the Joy Journey in Hanoi for a week in April . The location was really good as I could walk to many different stores, restaurants and other attractions. The staff was always very kind and attentive to my needs. For example, they instructed for me when I needed to visit city and make free calls for taxi... More 

Was this review helpful? Yes
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Dear Mr David B. Warmest greetings from Joy Journey Hotel Hanoi, I would like to thank you for choosing Joy Journey Hotel’s services. It’s a pleasure to welcome you. We are glad you enjoyed your stay with us. I hope you will recommend us to others. As the well-being of our customers is a priority, it will help us better... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Really nice family. Great room with air- con, wardrobe, fridge, inter channels TV, kettle. It was like a little home for us in our gap year. The breakfast included was from set menu with excellent vietnamese coffee.The food was all made fresh for you and was good taste. We booked Halong tour with good price, hotel offer 10% discount,cheaper than... More 

Was this review helpful? Yes
Joy J, General Manager at Joy Journey Hotel, responded to this review

Dear Mr./Mrs. Joanabe, Thanks for the great review in regards to your recent visit to our Joy Journey Hotel! Appreciate all of your comments as well as your believe in what our team provides day in and day out! We have all worked to insure we provide a gracious and genuine level of service! I appreciate very much your recommending... More 

Wilayah Persekutuan, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I booked 2 nights by the email at Joy Journey Hote which is located in the old Quarter Hanoi, the most fascinating part of capital. The hotel has big rooms, clean and all equipped with all amenities and wifi free. The room rate is amazing include breakfast which served at your room.. And more, the hotel has tour desk will... More 

Was this review helpful? Yes 1
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

We always try best to serve the customers,We always aim to be important goal, create a fun,comfortable and friendly atmosphere to customers. Joy Journey Hotel will become a second house for traveler. Thank you so much! More 

Hanoi, Vietnam
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have read some reviews about Joy Journey hotel on TripAdvisor, but I really do not believe all of them. I booked a family room for my parent and me for three days of March 2015. This hotel is in a very convenient location in central Hanoi. The front desk staff were very friendly and helpful, they keep free luggage... More 

Was this review helpful? Yes 1
Joy J, Giám đốc quan hệ khách hàng at Joy Journey Hotel, responded to this review

Thank you for choosing Joy Journey Hotel for your recent stay in Hanoi. We are really grateful you have a good review to us on TripAdvisor - the world’s largest travel site. From here, all trouble that is not good, they will be neutralied and the truth is still the truth. Thanks again, and we hope you'll choose Joy Journey... More 

Hanoi, Vietnam
1 review
1 of 5 stars Reviewed March 4, 2015

It is very very bad experience with this hotel. They charge me around $20/ night but no bell to welcome and bring lugguage to room so that I myself (a little girl) have to bring 2 very big suitcases up to the 4th floor. The bathroom is very ugly and small. on the top of complaint, This hotel often run... More 

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Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

The hotel would like to thank you for your comment to us and we are funny to creat a valuable experience for the customer management process. We also note that you have a little hasty in making these comments that was not truth with the fact, because of we confirmed that you have not stayed at the hotel any time... More 

Daegu, South Korea
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 2, 2015

The hotel was nice to stay in since it was away from the noisy areas of Hanoi. The staff was friendly but we would have had a nicer stay if they had helped us with directions and recommended places to visit. We wanted to rent bicycles on the first day but the tires on one bicycle were flat. We were... More 

Was this review helpful? Yes 2
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Thank you so much for using our services. We hope to welcome you again, ourselves will have a good opportunity to be really serve careful to you in the near future. Thank you again! More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 2, 2015

Worse experience. Stayed in this hotel for one night by myself and rocked up to joy journey hotel with a prebooking only to be told that that have been overbooked and needed to stay me in another hotel. I was brought to their other hotel - Hanoi downtown hotel where I had to stay on the top floor and climb... More 

Was this review helpful? Yes 1
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

We really thank you for your comments. We sincerely apologize and really pity for some troubles that had happen to you. This is like a gentle reminder of you for talking to us in arranging a accommodation staying in the same hotel system. However, this is also the case lay helplessly it has happened to us and you. The hotel... More 

Hanoi, Vietnam
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 22, 2015

The staff are really friendly, and the coffee is good. We stayed on the top floor, and the room was a good size and quiet, but the door didn't really have a conventional lock. There was a "locker" and a safe, though, so it wasn't an insurmountable issue. We had asked for a lower floor, but ended up at the... More 

Was this review helpful? Yes 1
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Hello our friends. You've got the look is also very true for us. Our hotel is a small hotel but in the Old Quarter of Hanoi but it is a very cozy place where the door is always open wide to welcome guests from other countries come to Vietnam, to Hanoi anytime. Thank you so much and look foeward to... More 

Navi Mumbai, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 16, 2014

Best Hotel in Bat su street , Hanoi i have been in this hotel for a week . good staff and very helpful though they speak little english. food is not so good for Indians rest all good !! and very near by to all local stations and market .

Was this review helpful? Yes 3
Joy J, Guest Relations Manager at Joy Journey Hotel, responded to this review

Thank you so much for your choosing at our hotel for your staying in Hanoi. And we woul like to thank you for your understood and acknowledge very clear about effort and enthusiasm in the work of hotel staff team. Thank you and we hope you and your family are allways fun every day. More 

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