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Somerset Grand Hanoi

Travelers' Choice award winner
49 Hai Ba Trung St, Hanoi 10000, Vietnam
Hotel amenities
Somerset Grand Hanoi
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Best prices for: 1 room 1 guest
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Ranked #89 of 520 Hotels in Hanoi
A recent review
5 of 5 stars reviewed 2 weeks ago
Drumkill Norway
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306 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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Norway
Level Contributor
8 reviews
5 of 5 stars Reviewed 2 weeks ago

Big appartements giving my family a "home" in Hanoi before and after travel in Vietnam. Big pool with laps suitable for play and training. Huge selection for breakfast and an overall focus from management on delivery of service. A wifi router in each room giving fast internet. Negatives: You have to wait 30 sec. to long for the elevator. I... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Drumkill Thank you for taking the time to write this review and sharing your recent stay experience at Somerset Grand Hanoi . I am happy to hear that you enjoyed your stay. It is wonderful to hear that our spacious apartment, large pool, breakfast at Jaspas, high speed WiFi access in the apartment and our service met your expectation.... More 

Wollongong, Australia
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Somerset Grand in June 2014 and returned again in June 2015. This time we used the Somerset Grand as a base after arriving from Australia, visiting Sapa and later Halong Bay. Each time we had a different room. The three rooms were all very clean and well maintained. The staff were friendly and helpful. We only... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Flyinglarks Thank you for choosing to stay at Somerset Grand Hanoi again! I am very happy to know that you had an enjoyable stay each and every stay at Somerset. I appreciate all of the positive comments you have shared. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Thank... More 

Makati, Philippines
1 review
5 of 5 stars Reviewed 3 weeks ago

Nothing but praises for this hotel. Excellent location,walking distance from toutist spots. Convenient with supermarket at the ground floor. Big adult pool with kids pool and jacuzzi. Staff very accommodating and friendly. One staff at the reception stood out-Mr Giang. He went out of his way to retrieve a baby stroller we left at the back of a taxi. He... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear JenCordova Thank you for choosing Somerset Grand Hanoi as your preferred accommodation choices in Hanoi. I am so happy to hear that you had a great stay. I am also very glad to hear compliments of our staff members especially Mr. Giang, Assistant Guest Service Manager. Mr Giang is very dedicated to looking after our guests and always go... More 

Brisbane, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

What a great spot to stay! Walking distance to Old Quarter, the lake and great places to eat. Spacious, well-equipped apartments worth sensational views across Hanoi. Good breakfast too. Laundry facilities a bonus!

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear SoniaJonesMTA Thank you very much for sharing your wonderful experience at Somerset Grand Hanoi. I truly appreciate your positive comments you have shared from the spacious and well equipment apartment, breakfast to our strategic location. Your compliment motivates us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for choosing... More 

Wollongong
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a nice stay here in late June 2015. We stayed in two visits - in between we toured Halong Bay. Our tour was delayed due to a Typhoon, so we had to book an extra night before a stay for 4 nights that we had booked, so we did lose 1 night's accommodation, not the hotel's fault. Our... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear neartheblowhole It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with us on TripAdvisor. I am truly sorry for some of the service lapses. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our... More 

Auckland, New Zealand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here with two teenage children. Nice clean accommodation and walking distance to most things. Loved the walking food tour - definitely moved all of us out of our comfort zone. Stayed 3 days and then headed to Halong Bay. Chaotic city and very intense at first. Quickly learnt to cross the road. 3 days is ample time here.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear clkmkiwis Thank you for your review about your recent stay at Somerset Grand Hanoi. I am very happy to learn that you had great stay with us and our strategic location and high standard of cleanliness met your expectation. Once again, I truly appreciate you for sharing your story and we look forward to a warm welcome to you... More 

Evansville, Indiana
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My daughter and I just returned from a 3 week stay at the Somerset Grand. We found it to perfectly meet our needs. I can't say enough good about our experience. The apartment was clean and modern. The breakfast delicious! The pool and other amenities top-notch. It was a wonderful location for sight-seeing and shopping. However, what made our experience... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Acacia P Thank you for your wonderful review and your recent visit to Somerset Grand Hanoi! I am very pleased to know that you and your family all enjoyed our facilities, swimming pool, breakfast and our service. We are indeed humbled by your compliments. Nice to know that my team displayed a genuine and professional service that have made... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago

was staying @somerset grand hanoi for 2 days. spacious and also fairly clean apartment. staff are fairly helpful except this guy staff refuse to break my dollars into smaller notes nor advise me to other money changer. one small thing that they should change is the pillow. probably the worst pillow ever. not the best but surely they can improve.... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Eric H Thank you for taking your time to share your experience! I appreciate that you enjoyed the spaciousness of the apartment, facilities, strategic location and our service. At the same time, please accept my apologies for some service lapses. I value your feedback and your feedback has been utilised to improve our service and communication. We have noted... More 

Ghaziabad, India
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We were a group of 10 adults and 2 kids and rented 2 rooms, one 2 room and another 3 room apartment and it was wonderful. Apart from 3 rooms a big sitting area, washing area, kitchen . Rooms are quite good with all the facilities and this property is quite near to the market area and also has a... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear DoDaDa Thank you so much for your wonderful compliment and we are humbled by your quotation Somerset Grand Hanoi is home away from home! I am very happy to learn that you and your family enjoyed our spacious apartment, facilities, strategic location and service. Once again, thank you for choosing us and I hope that your travels will allow... More 

Lake Forest, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The apartment itself leans towards a more cramped feeling, but given that it is an apartment, the room is amazing and the higher floor views are superb. The food in the hotel's cafe is a little bit pricey but the gym/pool definitely suits a vacationing person's needs. With its close proximity to the infamous Hanoi Hilton and local shops, there... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear socalbeatlife Thank you for choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi. We are happy to hear that you have enjoyed our apartment, facilities and service. With reference to your feedback on the pricing at Jaspas restaurant, we will share your feedback with our restaurant operator to review. Once again, thank you for your valued... More 

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