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Somerset Grand Hanoi

4.0 of 5 49 Hai Ba Trung St, Hanoi 10000, Vietnam
#69 of 494 hotels in Hanoi
216 Reviews 4.5 of 5 stars
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Somerset Grand Hanoi
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Somerset Grand Hanoi
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  • Reviews (216)
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216 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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English first
Madrid, Spain
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked 2 double apartments during our stay in August 2014. The apartments were modern, spacious and very comfortable. The hotel staff was pretty good during check in and check out. Breakfast buffet was correct but not outstanding. Hotel within walking distance (5 minutes) from the principal attractions of Hanoi. The only negative point that I can find, is that... More

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Graz, Austria
1 review
5 of 5 stars Reviewed 4 days ago NEW

We stayed at the Somerset for 4 nights and again after our trip to Ha Long. It is a great alternative to hotel rooms. The apartments are spacious with two bedrooms, 2 bathrooms, living room and kitchen. We especially appreciated the fully equipped kitchen, including detergent for the washing machine. There's plenty of room to play, an excellent breakfast buffet,... More

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Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Somerset Grand Hanoi several years ago, and we still remember it fondly. The Somerset Grand is located in an excellent area of Hanoi, very close to several major tourist attractions. We had a 2BR, 2BA apartment on the twentieth floor. Everything was so clean, and the maid service was wonderful. We especially liked the washer/dryer combo... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Ms. Anne K, Thank you very much for taking the time to write this review and for choosing Somerset Grand Hanoi again! We were delighted to have you back with us! We were delighted with your review that Somerset Grand Hanoi is perfect for family! We pride ourselves on the level of customer service that we provide at Somerset... More

Durham, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an (excellent) apartment style hotel, where you get a couple of bedrooms, a small lounge and a kitchen (to catch up with washing if nothing else) for your booking. It was ideal for our four night stay, either side of a Halong Bay visit, with two kids aged 12 and 10. There are lots of good reviews out... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mr. Peter K. Thank you very much for your recent feedback and for choosing Somerset Grand Hanoi as your preferred accommodation choices in Hanoi. We are glad that you had an enjoyable stay. I am very pleased to read your personal comments and I have shared your compliments with our team. We pride ourselves on the level of customer... More

Berkhamsted, United Kingdom
Top Contributor
72 reviews 72 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is the second Somerset property we've stayed in and we find them difficult to fault. We are a family of five and always seem to struggle to find a hotel that can easily accommodate us. With the Somerset apartments you get so much more. We had a three bedroom apartment which had a extremely large living area, a kitchen,... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Orms114 Thank you so much for your positive review and very personal feedback. I was extremely pleased to read the summary of your comment in such words of praise - "Difficult to fault and perfect for the family". Your compliments motivate us to do better to ensure that our residents have a warm and pleasant experience at Somerset Grand... More

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Execellent service incl. taxi cooperation, great pool incl towels, international breakfast is somehow limited but was good enough for the duration of our stay. Up to date room (family suit was perfect - 2 bedrooms / bathrooms , kitchen (used only the water cooker and frige). Good location: you can walk to the center within 10-15 minutes.

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Arthur B. It has been a great pleasure to host you at Somerset Grand Hanoi and thank you so much for the review. We have very happy to read that you quoted "perfect stay" in your review. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. At Ascott, we strive to offer warm,... More

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Party of 6 girls and only for 2 nights. Sigh. Not enough time to truly appreciate what Hanoi and this apartment had to offer. We had a 3 bedroom apartment on the 9th floor, and there was plenty of room for 6 of us. There was a king sized bed with the ensuite, another room with a queen bed and... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear CHKL Thank you for taking the time to share your stay experience at Somerset Grand Hanoi with us. I am very happy to hear that you and your associates enjoyed our spacious apartment, our facilities , our service as well as the quality breakfast served by our concessionaire - Jaspas. At Ascott, we strive to offer warm, welcoming and... More

Playa Del Carmen
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 27, 2014

As a (large) family with small kids its always a challenge to find appropriate hotel rooms. The Somerset Grand was exactly what we needed: large, well maintained & clean apartment; plenty of space for toddlers and babies to roam; good breakfast and pool; and good sleep. Minor complaint (must have one at least...): no A/C in the corridors and elevator... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for taking the time to write this review. It is great to have you and your family stay with us. We appreciate your review and the compliments about our spacious apartment, service and facilities. With regards to your suggestion about air-conditioning at the hallway, we seek your understanding that we are unable to do so because... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 26, 2014

Big clean apartment with washer and very close to the center. Service is very good and breakfast nice. The swimming pool is big and clean and they have a pooltable and tabletennis. This appartment made our stay very comfortable in Hanoi with the heat and typhoon. We left the chargers of our toothbrushes there. Unfortunately they did not react anymore... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mr. IjBury, Thank you for taking the time to write this review. It is great to have you and your family stay with us. We appreciate your review and the compliments about our service, facilities and strategic location. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. At the same... More

Perth, Australia
Top Contributor
92 reviews 92 reviews
10 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed July 25, 2014

Recently our family of four stayed here, at the Grand Somerset Hanoi, and found the hotel to be very special spacious and well located. The Somerset is within walking distance to the Old Quarter, Hoem Kiem Lake and right next door to the old prison. Despite being able to walk to most places, we found that the hotel had a... More

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities, service and strategic location in the prime business and tourist districts. We look forward to welcoming you back soon at Somerset Grand Hanoi. Have a great week ahead. Kind regards, Lew Yen Ping General... More

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Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Grand Hanoi 4*
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi

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Amenities

Hotel Style
#7 Luxury Hotel in #31 Family Hotel in #55 Business Hotel in #56 Romantic Hotel in
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Number of rooms
185

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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