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All 506 Hanoi hotels

Somerset Grand Hanoi

4.0 of 5 Hotel   |   49 Hai Ba Trung St, Hanoi 10000, Vietnam
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Somerset Grand Hanoi
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Ranked #82 of 506 Hotels in Hanoi
A recent review
4 of 5 stars reviewed 1 week ago
raymondysc Kuala Lumpur, Malaysia
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243 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I want say thank you to the service staff who were very gracious and welcoming to me and my family (wife, 12yo boy, 10yo boy and 8yo daughter). The quality of service alone will keep me going back if I ever visit Hanoi again. Lastly, the apartment I got was huge; two bedrooms, huge living room, kitchen, and two toilets.... More

Was this review helpful? Yes 2
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear raymondysc We are delighted to read that you and your family enjoyed your recent stay at Somerset Grand Hanoi. We highly appreciate your kind words and compliments that you have written about our service and facilities. We continuously strive to provide an exceptional service as what our guests have come to expect from us. Your compliment motivates us to... More

london
Reviewer
5 reviews 5 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were a travelling party of 2 adults and 2 young children and 2 single adults, occupying two separate apartments on different floors. The apartments fulfilled the needs of both groups perfectly. The rooms were clean and comfortable with excellent facilities, including a fully working kitchen, including a washing machine which is invaluable when travelling with young ones. The separate... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear tarsharama75 Warm greetings Thank you for taking time to write this encouraging and supporting review on TripAdvisor about your recent stay at Somerset Grand Hanoi. I would like to thank you personally for your recommendation that Somerset Grand Hanoi is perfect families. We truly appreciate your kind words and compliments that our service, facilities and location met you and... More

Perth, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

The Somerset Grand Hanoi is located 10 minutes south west from Hoan Kiem Lake (Lake of the Restored Sword) and is consequently on the outer fringes of the Old Quarter. At first glance the building is old, but the interiors have been renovated and very very much exceeds expectations. The room interiors were furnished to a high standard. Some of... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mr. Soon Theam K Thank you for taking the time to write such a lovely review of your recent stay at Somerset Grand Hanoi. It is wonderful to learn that you enjoyed the apartment, breakfast, our strategic location as well as the quality of the service met your expectations at many levels. Receiving such positive feedback from our guests... More

Newtown, Powys
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel claims to offfer 5 star comfort, this is not true. We stayed here twice - before and after our trip to Sapa. Both times we booked a 1 bed apartment, but were given a 2 bedroom place. It was enormous, with a double en suite room, a further twin, with another bathroom, a large sitting area with a... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear David866 Thank you for your review and for sharing your stay experience with us. It was a great pleasure having you stay at Somerset Grand Hanoi. We acknowledge your feedback regarding the impression you had on us that we are different with a hotel. As a serviced residence, all of our residences range from One Bedroom to Three Bedroom... More

Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been to Vietnam of several occasions and tried multiple places but Somerset Grand Hanoi is simply outstanding. I stayed here for 21 days with my family. The amenities, quality of service, spread and quality of food, location, view from the restaurant or the apartment etc. were all superior. The best part is that all this comes at a... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear fun-tourists Thank you very much for taking the time to write this wonderful review of your stay at Somerset Grand Hanoi. We are delighted to hear that you and your family enjoyed your stay and we highly appreciate your kind words that you have written that you had an amazing stay and Somerset Grand Hanoi is simply the best.... More

Hong Kong, China
Top Contributor
53 reviews 53 reviews
53 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location is OK, close to the old Hanoi and the lake. 30 to 40 mins by taxi from the airport The staff speaks good english and is helpful. Price is competitive, as around 140 usd per night for a 2 bedrooms flat with breakfast. Breakfast was OK, enough choice. Appartment was very clean, large, beds were nice. 4 small... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Sebastien-HK Thank you for taking the time to share your stay experience at Somerset Grand Hanoi as well as your thoughts of the visit to Hanoi. We are delighted to hear that you found our apartment, service, location, price and facilities are meeting your expectation. However, I regret that you and your family did not enjoy much about the... More

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were spacious. well laid out and really clean. Beds were firm and bathrooms were well equipped. TV channel selection was great and wifi was super fast. Breakfast in the Coffee House was well spread out. The Chef and the Manager (both Westerners) were always around to check the quality and get feedback from the guests. Overall staffs at... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear baronram Thank you so much for your lovely words about your stay at Somerset Grand Hanoi. We really appreciate your compliments especially comes from a veteran hotelier. Receiving such positive feedback from our guests motivates us to further improve our commitment to delivering good service. Customer care is amongst our highest priorities and it is always gratifying to receive... More

Swiis in Laos
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Travelling with our two teenage boys, we had a two room appartement on the 23 floor. Very well furnished, we had a great vieuw! Each appartement has a washing machine, which proved very convenient, as the temperetures were still high, and a fresh T-shirt welcome.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear baboeni Thank you very much for taking the time to write this review and we appreciate your stay at Somerset Grand Hanoi. We are delighted to hear that our spacious apartments, facilities and service are meeting your expectation. Thanks to our strategic location in the prime area, you found our location to be very convenient that you can discover... More

Adelaide
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2014

The breakfast buffet was very good - so many options. The rooms were very clean and spacious and the staff were really helpful. We really enjoyed our stay here. The only thing we would comment on is that it was quite noisy in the mornings - we stayed on the 8th floor, so I don't know if it would have... More

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Cruzing09 Thank you for taking the time to share your stay experience with us. We are very happy to learn that you enjoyed your stay at Somerset Grand Hanoi. It is my pleasure to share with my team your kind words especially the spacious and clean apartment, helpful staff members and quality breakfast served. At the same time, we... More

Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 17, 2014

I am very pleased with my stay in Somerset Grand Hanoi. The staffs are very helpful and friendly. The apartment is comfortable, stylish and well laid out. Thanks to my housekeeper, my room was perfectly clean and well maintained. I was touched when I returned after work on my birthday to see the birthday banner, towel elephant, flowers and mini... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Pearlynchua Thank you for taking the time to write such a lovey review of your stay at Somerset Grand Hanoi. We are delighted to hear that you have enjoyed you stay with us and that you were satisfied with our service. We are also very touched to read the kind words you have shared when the staff members went... More

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Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Somerset Grand Hanoi 4*
Number of rooms: 185
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi

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