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All 493 Hanoi hotels

Somerset Grand Hanoi

4.0 of 5 Hotel   |   49 Hai Ba Trung St, Hanoi 10000, Vietnam
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Ranked #70 of 493 hotels in Hanoi
A recent review
4 of 5 stars reviewed 5 days ago
Anne F Baltimore, Maryland
  • Reviews (212)
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212 people have reviewed this hotel

Traveler rating
    100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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English first
Baltimore, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Somerset Grand Hanoi several years ago, and we still remember it fondly. The Somerset Grand is located in an excellent area of Hanoi, very close to several major tourist attractions. We had a 2BR, 2BA apartment on the twentieth floor. Everything was so clean, and the maid service was wonderful. We especially liked the washer/dryer combo... More

Was this review helpful? Yes 1
Durham, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an (excellent) apartment style hotel, where you get a couple of bedrooms, a small lounge and a kitchen (to catch up with washing if nothing else) for your booking. It was ideal for our four night stay, either side of a Halong Bay visit, with two kids aged 12 and 10. There are lots of good reviews out... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mr. Peter K. Thank you very much for your recent feedback and for choosing Somerset Grand Hanoi as your preferred accommodation choices in Hanoi. We are glad that you had an enjoyable stay. I am very pleased to read your personal comments and I have shared your compliments with our team. We pride ourselves on the level of customer... More

Berkhamsted, United Kingdom
Top Contributor
72 reviews 72 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the second Somerset property we've stayed in and we find them difficult to fault. We are a family of five and always seem to struggle to find a hotel that can easily accommodate us. With the Somerset apartments you get so much more. We had a three bedroom apartment which had a extremely large living area, a kitchen,... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Orms114 Thank you so much for your positive review and very personal feedback. I was extremely pleased to read the summary of your comment in such words of praise - "Difficult to fault and perfect for the family". Your compliments motivate us to do better to ensure that our residents have a warm and pleasant experience at Somerset Grand... More

Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Execellent service incl. taxi cooperation, great pool incl towels, international breakfast is somehow limited but was good enough for the duration of our stay. Up to date room (family suit was perfect - 2 bedrooms / bathrooms , kitchen (used only the water cooker and frige). Good location: you can walk to the center within 10-15 minutes.

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Arthur B. It has been a great pleasure to host you at Somerset Grand Hanoi and thank you so much for the review. We have very happy to read that you quoted "perfect stay" in your review. Receiving such feedback from guests like yourself inspire us to continually improve our service delivery. At Ascott, we strive to offer warm,... More

Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Party of 6 girls and only for 2 nights. Sigh. Not enough time to truly appreciate what Hanoi and this apartment had to offer. We had a 3 bedroom apartment on the 9th floor, and there was plenty of room for 6 of us. There was a king sized bed with the ensuite, another room with a queen bed and... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear CHKL Thank you for taking the time to share your stay experience at Somerset Grand Hanoi with us. I am very happy to hear that you and your associates enjoyed our spacious apartment, our facilities , our service as well as the quality breakfast served by our concessionaire - Jaspas. At Ascott, we strive to offer warm, welcoming and... More

Playa Del Carmen
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a (large) family with small kids its always a challenge to find appropriate hotel rooms. The Somerset Grand was exactly what we needed: large, well maintained & clean apartment; plenty of space for toddlers and babies to roam; good breakfast and pool; and good sleep. Minor complaint (must have one at least...): no A/C in the corridors and elevator... More

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for taking the time to write this review. It is great to have you and your family stay with us. We appreciate your review and the compliments about our spacious apartment, service and facilities. With regards to your suggestion about air-conditioning at the hallway, we seek your understanding that we are unable to do so because... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Big clean apartment with washer and very close to the center. Service is very good and breakfast nice. The swimming pool is big and clean and they have a pooltable and tabletennis. This appartment made our stay very comfortable in Hanoi with the heat and typhoon. We left the chargers of our toothbrushes there. Unfortunately they did not react anymore... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mr. IjBury, Thank you for taking the time to write this review. It is great to have you and your family stay with us. We appreciate your review and the compliments about our service, facilities and strategic location. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. At the same... More

Perth, Australia
Top Contributor
92 reviews 92 reviews
10 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently our family of four stayed here, at the Grand Somerset Hanoi, and found the hotel to be very special spacious and well located. The Somerset is within walking distance to the Old Quarter, Hoem Kiem Lake and right next door to the old prison. Despite being able to walk to most places, we found that the hotel had a... More

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities, service and strategic location in the prime business and tourist districts. We look forward to welcoming you back soon at Somerset Grand Hanoi. Have a great week ahead. Kind regards, Lew Yen Ping General... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Met two guys out travelling and booked an apartment here for the night as we really wanted to have a swimming pool, the view was awesome from our room it was really spacious and way cheaper then getting anything like that in England, the pool was lush in hot sweaty Hanoi and breakfast was the best we had, coffee was... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Mr. Ronan, Thank you for choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi. It is always encouraging for us to learn that our valuable residents are satisfied with our service, spacious apartment, amenities in the apartment, facilities as well as the strategic location. We hope that we will have the pleasure of welcoming you again... More

Port Sorell, Tasmania, Australia
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Our family of 4 Ozzies with two daughters aged 9 and 11 stayed in Somerset Grand for 3 nights before we left our bags with Somerset for one night on Halong Bay, and then returned for a further one night. We stayed up high in a 2 bedroom suite. Full kitchen which we didn't use, but we had the luxury... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for taking the time to write this review. We are glad you an enjoyable stay with us at Somerset Grand Hanoi. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again. Kind regards, Lew Yen Ping General Manager More

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Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Grand Hanoi 4*
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style
#7 Luxury Hotel in Hanoi #30 Family Hotel in Hanoi #53 Romantic Hotel in Hanoi #55 Business Hotel in Hanoi
Hotel Class
Number of rooms
185

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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