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All 492 Hanoi hotels

Somerset Grand Hanoi

4.0 of 5 Hotel   |   49 Hai Ba Trung St, Hanoi 10000, Vietnam
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Somerset Grand Hanoi
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Ranked #65 of 492 hotels in Hanoi
A recent review
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174 people have reviewed this hotel

Traveler rating
    85
    72
    13
    2
    2
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93
21
3
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Suffolk
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Had a two bedroom suite which was spacious and comfortable. This hotel felt more like apartments, but the staff at the desk spoke good English and helpfully drew a route on a walking map they gave us for our first evening out. I was a mum traveling alone with 3 kids (17,16 and 11) and although Hanoi is bustling and... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for choosing tor choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi. We appreciate you for taking the time to write this review and your compliments about our service and facilities. We hope you will stay with us again. From all of us at Somerset Grand Hanoi. More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed March 9, 2014

The hotel is conveniently located within walking distance of most attractions, restaurants, etc around the old quarters area. The service apartments are clean and well maintained. Also, the service of the staff is great and hospitable, while breakfast selection wise, there's no lack to choose from.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. From all of us at Somerset Grand Hanoi, we... More

Maroochydore, Australia
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 1, 2014

Would definitely stay here again. Was a 15 minute casual walk to the old quarter. Breakfast selection was excellent and tasted great. Service was excellent however, we arrived late at night (2230) and the receptionist could have told us that we had half an hour to order room service to save us walking to a local place for food which... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi, Vietnam. It is always encouraging for us to learn that our valuable residents are satisfied with our service. At the same time, I would like to apologize for not advising you the business hour of the restaurant and room service upon your arrival.... More

Minnesota
Top Contributor
83 reviews 83 reviews
46 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed February 20, 2014

Pluses: - Very central location, within walking distance to several good restaurants (Quan An Ngon, Maison Sen, Com Chay Nang Tam) and to Ho Hoan Kiem & the Old Quarter (~ 20 minutes for the latter). There are several very convenient shops right in the building: a small but well-stocked supermarket; a Highlands coffee shop; a fast-food place; etc. -... More

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review. I noticed that we failed to meet your expectations in certain aspects of your recent stay with us. After careful review of your concerns, I offer you my deepest apologies for having failed to give... More

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 8, 2014 via mobile

- most of the staffs were very helpful and friendly. But we had one encounter with one staff which had mislead us with some slightly wrong information. - we stayed in two different units during our stay. Unfortunately We have left our holidays with quite a few bed bug bites. I've seen that there will be pest control done as... More

Was this review helpful? Yes 2
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for your recent stay with us at Somerset Grand Hanoi and your valuable feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure... More

Sydney
Contributor
20 reviews 20 reviews
20 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 26, 2014

We stayed in a two-bed apartment and thought it was ideal for our needs, although the furniture is somewhat faded and carries the marks of previous guests. The restaurant, Jaspa's, is very good and, apart from the included breakfast, went there for dinner one night and had an enjoyable meal. Perfect for families.

Was this review helpful? Yes 2
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi. We appreciate your review and the compliments about our service and facilities.Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. At the same time, I would like to apologize that you found the furniture... More

Brisbane
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 24, 2014

We stayed in a 2-bed apartment with friends for 2 nights in December 2013. The apartment was small but was ok for our short stay. Lounge could have been bigger as we couldn't all sit together on it. Welcomed the excellent washer/dryer to clean our clothes. It was sadly missed in our other accommodations. The facilities were far superior in... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Bee and Kev Thank you for choosing Somerset Grand Hanoi as your preferred accommodation choices during your holiday in Hanoi. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. From all of us at Somerset Grand Hanoi, we look forward to welcoming you back and hope you... More

Hanoi, Vietnam
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 19, 2014

I'm not really sure about all the receptionists but the attitude of the female one that day was really poor. I was sometimes of the opinion that she might have a contempt for the requests from guests, not to mention her terrible way to respond to our companion, who is a local person coming and ask for our information. Pretty... More

Was this review helpful? Yes 3
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Gabe, Thank you for your feedback and your recent stay with us. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2014

Our introduction to Vietnam was here and it couldn't have been better. The pick up from Hanoi after the long flight from Sydney via Singapore was smmoth and efficient. The accommodation in a 2 bed apartment was perfect for our needs. Very comfortable and had everything we needed. Great location adjacent to the old city. All in all this was... More

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer Thank you for taking the time to write this review. It is great to have you and your family stay with us. We are happy to hear that you have enjoyed our facilities and service. We look forward to welcoming you back to Somerset Grand Hanoi. Kind regards, More

Toronto, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 10, 2014

We (family of 4) stayed here in early December for 3 nights. Accomodations were OK for a serviced apt. Although the night we arrived late, only to find a flooded floor in our bathroom. They handled it efficiently and no further problem wasn't something we wanted to deal with after 30 hours on the road. The staff are really pleasant... More

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Reviewer, Thank you for choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi. It is great to have you stay with us. We appreciate your review and the compliments about our location and service. I am truly sorry to hear about some of your unpleasant experience. While we constantly strive to maintain the highest standards of... More

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Additional Information about Somerset Grand Hanoi

Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hanoi Hotel
Somerset Grand Hotel Hanoi
Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#9 Luxury Hotel in Hanoi
#34 Family Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Grand Hanoi 4*
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