We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Somerset Grand Hanoi

Travelers' Choice award winner
49 Hai Ba Trung St, Hanoi 10000, Vietnam
Hotel amenities
Somerset Grand Hanoi
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Ranked #86 of 512 Hotels in Hanoi
A recent review
4 of 5 stars reviewed 5 days ago
An B Hanoi, Vietnam
Write a Review

290 reviews from our community

Traveler rating
    137
    125
    22
    3
    3
See reviews for
163
28
4
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (76)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (62)
All months
Hanoi, Vietnam
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I have stayed in Somerset Serviced Apartment with my best friend during his stay in Hanoi. We spent 3 days in a lovely apartment with two bedrooms with a big and fully equipped kitchen. We felt exactly like home and realy enjoyed our stay at Somerset. The location is perfect, 5-10 mins walk to the old quarter and near other... More 

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear An B Thank you so much for the fabulous comments you shared about your recent stay with your best friend at Somerset Grand Hanoi. It is wonderful to know that you enjoyed our apartment and facilities! I am particularly very happy to know that you quoted your stay a "home sweet home" and we are humbled by your compliment.... More 

Melbourne, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The rooms are fully furnished - including the washing machine and dryer. The service is great - when we couldn't figure out how to make the dryer work (ok, it was all guys on a business trip in our entourage) the housekeeping lady set it up for us AND ironed the shirts while she was at it!! Staff is very... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear The_Y-man Thank you so much for sharing your wonderful review with the reviewers on TripAdvisor. It was a great pleasure having you to stay at Somerset Grand Hanoi. I am very happy to hear that you totally enjoyed your stay with us and our facilities and service met with your expectation. It is also great to learn that our... More 

Melbourne, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We are currently staying at the Somerset grand and find it to be an amazing hotel. Customer service is fabulous, rooms clean and well appointed. Breakfast plentiful and staff fabulous. Absolutely no complaints. Would highly recommend anyone stay here especially groups or families.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear chardy1978 Thank you so much for sharing your wonderful review and compliments about your stay at Somerset Grand Hanoi. I am very happy to read that you enjoyed your stay with us. Your compliments on our service, facilities, location and personal recommendation are truly appreciated. Your kind words motivates us to do better to ensure that our residents and... More 

Gurgaon
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My first stay at the Grand Somerset - Hanoi . I booked for a Standard Executive and when I arrived ,which was before the check in time , I was politely asked if I would like to shower and relax at the health club or use the pool . Then I was ushered into a beautiful air conditioned lounge by... More 

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear ajmani6 Thank you so much for sharing your wonderful experience at Somerset Grand Hanoi! I am very happy to learn that your stay was enjoyable and that our staff members was a major factor for your satisfaction. We continuously strive to provide an exceptional home away from home for our guests and residents and your kind words on Somerset... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

One of the best or even the best hotel I have ever been. The apartment was like a home. Fully equipment. Electricals and furniture. 47''TV, washing machine, living room, 4 rooms, private bathrooms. The food was really nice. The staff was great. Very cheap cabs from the hotel to anywhere. Supermarket near the hotel.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Silva C Thank you for sharing your wonderful review and compliments about your recent stay at Somerset Grand Hanoi. I am very pleased to learn that you enjoyed every aspect of your stay here! Your compliments motivates us to do better to ensure that our residents have a warm and pleasant experience. Once again, thank you for sharing your... More 

Brighton, Australia
Top Contributor
125 reviews 125 reviews
22 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this 'serviced apartment' because we knew we' d be needing to catch up on laundry etc. Great location. Apartment very spacious and well appointed but a bit tired. No Airconditioning in the corridors or lifts so once you leave the ground floor reception area and waiting for the lift was sometimes lengthy and very warm. We were on... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Rosie8302 It was a great pleasure having you stay at Somerset Grand Hanoi. Thank you for sharing your feedback about your stay experience with the reviewers on TripAdvisor. I am glad you chose us because of the apartment facilities. At Somerset Grand Hanoi, our residents and guests to enjoy the comfort of living in an apartment with an efficient... More 

Hanoi, Vietnam
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed with my wife and daughter for three nights. Every staff was very friedly. I booked two-bedrooms type, but the receptionist upgraded to three-bedrooms. It was very comfortable for us. The breakfast was quite good served by JasPas restaurant. We satisfied it every morning. A supermarket was also available on the ground floor and opened until 9 pm. It... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Tsuneo S Thank you for sharing your compliments for your recent visit to Somerset Grand Hanoi. We are very to happy to learn that you and your family totally enjoyed your stay with us and our service and facilities met your expectations. We pride ourselves on the level of customer service that we provide at Somerset and feedback such... More 

Dublin, Ireland
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in the Somerset Grand Hanoi 7 years ago and so went back there this time - although it was great having the space because we stayed in one of the two bed apartments and when travelling with children it is great to have the space, it has changed a bit,we were disappointed with the check in as the... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Dave M Thank you so much for taking the time to share your stay experience at Somerset Grand Hanoi. It was wonderful to welcome you back after 7 years! I would like to take the opportunity to thank you personally for choosing us again as your preferred accommodation choice in Hanoi. At the same time, I am truly sorry... More 

Okinawa, Japan
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Stayed here for 4 nights with 2 Kids, 2 Parents, and 2 Grandparents. The rooms were spacious with all the amenities of our home in Japan. Having the ability to cook and clean clothes was very helpful especially with two little kids that get very dirty. The furniture needs some updating as it is showing wear but, it is still... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear John Thank you for sharing your experience with TripAdvisor readers on your recent visit to Somerset Grand Hanoi. It was wonderful to learn all of the positive impressions you had from our thoughtful and caring staff, our well equipped and spacious apartment to our strategic location. I am happy you recognized the efforts that our team puts in to... More 

Jakarta, Indonesia
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 17, 2015

I stayed here 5 days with my friends during our Vietnam tour. We had a fully furnished 2 bedrooms apartment with 2 separate bathrooms, kitchen and spacious living room with dining area. Facilities on the apartment: washing machine, oven, microwave, large fridge and cooking equipment, crockery. Maybe it wasn't so new and modern but functional and good enough for our... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Marcin2707 Thank you very much for taking the time to write this review for your recent 5 days stay at Somerset Grand Hanoi. We are very happy you enjoyed our spacious apartment, facilities and service. It is also great to learn that you found our location to be very convenient and a good starting point to explore the charming... More 

Questions? Get answers from hotel staff and past guests. Ask a question

129 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (118)
Viewed
Bathroom (8)
Viewed
Dining (11)
Viewed
Room/suite (40)
Viewed
Hotel & grounds (11)
Viewed
Pool/beach area (3)
Viewed
View from room (5)
Viewed
Other (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (2)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Other (4)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities