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All 507 Hanoi hotels

Somerset Grand Hanoi

4.0 of 5 Hotel   |   49 Hai Ba Trung St, Hanoi 10000, Vietnam
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Somerset Grand Hanoi
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Ranked #87 of 507 Hotels in Hanoi
A recent review
5 of 5 stars reviewed 2 days ago
Suetims09
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259 reviews from our community

Traveler rating
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    19
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149
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed here with my 2 teenage girls for 4 nights, the apartment was fantastic, very spacious and, 2 full bathrooms even better. Easy walk to local shops. With a big supermarket downstairs great for snacks and beers, we loved the kitchen which gave us a break from restaurant food. Washer/dryer fantastic after 8 days travelling.The morning breakfast buffet the... More 

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Canberra
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there twice, once for 2 days and then for 1 day. Both the apartments were neat and well equipped. There was a supermarket, a few shops, a hair salon and manicure/pedicure place downstairs. The main pro of the hotel is the location. It cost us 20,000 dongs to the old quarter market, even lesser to the Hoan Kiem... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Muddyblues Thank you so much for the wonderful reviews regarding your recent visit to Somerset Grand Hanoi. We are very pleased to hear that you enjoyed our perfect location and our serviced residence. However, we regret to read that the standard of maintenance did not live up to your expectations. We have noted your suggestion for improvements. Please feel... More 

Iloilo City, Philippines
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Since we were traveling as a family the serviced apt. was a natural choice, this offered great value and the location was so perfect. It's within walking distance to Hoan Kiem Lake where we could take an after dinner stroll in the evening or as a nice kick off to shopping in the old quarter in the daytime. The staff... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear CV S We thank you so much for taking your valuable time to write us such a nice review on TripAdvisor and your precious recommendation about Somerset Grand Hanoi. We are delighted to know that you and your family have enjoyed our facilities and service. We are especially motivated with your comment "Great Value. Great Location". Your feedback motivates... More 

Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay for 5 days , room was very big and clean , we have small kitchen for cooking , supermarket at ground floor was good, Staff was very nice and helpful , Restaurant for Morning ABF was nice have variety of food , I will definitely to stay there again.

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Happy T T Thank you for your recent stay with us at Somerset Grand Hanoi. It was a great pleasure to read your precious recommendation on TripAdvisor and very happy to learn that you will definitely stay with us again! Thank you very much for your compliments about our service, spacious apartment, facilities and breakfast served at Jaspas restaurant.... More 

Melbourne
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Somerset Grand Hotel is a great place for families to stay, the staff upon checkin are very friendly, the apartments are spacious and very clean, location is walking distance to old quarter. The breakfast is great at Jasper restaurant and we also ate there for dinner, the staff there are lovely and so very helpful. This is a great place... More 

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear happyMelbourne Thank you for your recent stay with us at Somerset Grand Hanoi. It was a great pleasure to read your precious recommendation on TripAdvisor! We are very happy to learn that you and your family enjoyed your stay with us and we truly appreciate your compliments about our service, spacious apartment, facilities, Jaspas restaurant as well as our... More 

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is quite convenient for the Great location,so close to everything. Is a bit old but very well maintained and clean. We got a double room which was more like an apartment. They even had a washing machine, which was handy for us as we came from a 2 weeks trip already and had some washing to do. The... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Roseli D Thank you for your celebrating your anniversary at Somerset Grand Hanoi! We are very happy to receive your compliments about our service and facilities. We are also very much inspired by your gracious comments that your stay at Somerset Grand Hanoi was good value for money. At the same time, I have noted your suggestions for improvements... More 

Western Ireland, Ireland
Top Contributor
64 reviews 64 reviews
17 hotel reviews
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here in 2008 and again this week. This is more apartments than a hotel but with all the facilities of a hotel such as currency exchange, porters, reception, breakfast room, bar and restaurant but the freedom of your own kitchen dining area , tennis courts, pool and table tennis and 2 baby pools and a fine size pool... More 

Was this review helpful? Yes 2
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Karentipp Thank you so much for choosing to stay with us again since your last visit in 2008. We are most grateful that you took the time to share this wonderful review about your recent stay at Somerset Grand Hanoi and to read that you thoroughly enjoyed the service, comfort and convenience of your apartment and facilities is truly... More 

Tokyo, Japan
Top Contributor
77 reviews 77 reviews
30 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I went to Jaspas restaurant on the 4th floor for breakfast buffet on day 1 of my stay. Getting some stuff for the first round, i took my seat. Just when i started eating, i happened to touch the tines of my fork. It was wet and even sticky!!! It could be the one someone used here at this table!... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear KriticalTraveleR Thank you very much for taking the time to share with us your visit to Jaspas Restaurant, our concessionaire of Somerset Grand Hanoi. We read with much concern about the unpleasant experience you encountered during your recent visit to the restaurant. We have shared your feedback to the restaurant operator. After careful review of your feedback, please accept... More 

Petaling Jaya, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Awesome staff as they fulfill every requests to its fullest, communicating emails even when we are back to our home. Thats what I called as, great service. So much so, they even emailed the new calendar to us as it was not available at the time of request (dec). The place is so nearby the shopping and tourist spots. convenient... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear leejudie Season's greetings from Somerset Grand Hanoi! Thank you choosing Somerset Grand Hanoi as your preferred accommodation choices in Hanoi. We appreciate your kind reviews and truly value your recommendation. I am very happy to hear that you have enjoyed your stay with us and that you were satisfied with our service and facilities. Rest assured that we will... More 

Glorious Basingstoke
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here just before Christmas and were very impressed with it. We are a family of 4, with two teenage kids, 16 and 14, so booked a 3 bedroomed apartment, which was exceedingly good value. The apartment was plenty big enough for all of us and had all the facilities we really needed. The booking process was excellent, from... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear pablo_jaye Season's greetings from Somerset Grand Hanoi. Thank you for the great comments regarding your recent visit with Somerset Grand Hanoi. I am very happy to learn that our service, spacious apartments and value for money were exceeding your expectation. It is always encouraging for us to learn that our valuable guests had a great stay with us. At... More 

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Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Grand Hanoi 4*
Number of rooms: 185
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#30 Family Hotel in Hanoi
#44 Business Hotel in Hanoi

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