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All 510 Hanoi hotels

Somerset Grand Hanoi

4.0 of 5 Hotel   |   49 Hai Ba Trung St, Hanoi 10000, Vietnam
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Somerset Grand Hanoi
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Ranked #86 of 510 Hotels in Hanoi
A recent review
5 of 5 stars reviewed 1 week ago
Henry O
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265 reviews from our community

Traveler rating
    125
    114
    20
    3
    3
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151
25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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All months
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a pleasant surprise when the guest service team led by its irrepressible GM, Ms Yen, beautifully did up my room in celebration of a recent promotion. Clearly service excellence and location in Hoan Kiem is above all else when it comes to catering to the needs of a business traveler like me. Good Job Somerset and congratulations on 20... More 

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Henry O Thank you very much for taking your valuable time to write us a great review on TripAdvisor about your recent visit to Somerset Grand Hanoi. It was indeed heart-warming to read your experience during your stay with us and we are very happy we were able to make your recent promotion celebration a memorable one. It makes... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Only shared for a short time but the hotel and services where great. They accommodated our late check out and the staff were very friendly and helpful. Had a Executive suite on 21st floor. The room was clean, spacious and comfortable. Would recommend to anyone.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Paul S, Thank you very much for taking the time to write this review. I am very happy to learn that you had a great stay at Somerset Grand Hanoi and our apartment, facilities and service are meeting your expectation. Your precious recommendation about Somerset Grand Hanoi is truly appreciated. Your feedback motivates us to do better to ensure... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Was there last week, frontdesk staffs are friendly. Booked a 2 room apartment, rooms are clean and theres no problem, toilets are big....breakfast are pretty much good..on our second stay upon returning from Halong Bay, the room that i booked was upgraded to a much bigger room without any extra charges...was very happy about that..overall..a good place to stay and... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Syafiq R Thank you so much for the wonderful review and compliments for your recent visits to Somerset Grand Hanoi. I am very happy to learn about your positive experience and you enjoyed our spacious apartment, service, facilities as well as our excellent location. Thank you indeed for your personal recommendation and we will certainly look forward to welcoming... More 

Cambodia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Somerset Grand -ve I woke up with a number of bites, had spent time in , Dubai and Cambodia on this trip and did not suffer a similar problem. Specify non smoking, some rooms have been smoked in and the smoke lingers, we had to change rooms +ve Breakfast good and comprehensive, good pool facilities and attentive staff.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Pkarli m Thank you for your feedback and your recent visit to Somerset Grand Hanoi. We regret to hear that you suspected there was insects bite and the incident left you with a negative impression. As there may be other factors surrounding this incident, we would appreciate it if you could please contact us at lew.yenping@the-ascott.com so that we... More 

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Service is wonderful, apartments are fairly spacious although we had a few issues with various things such as toilet, kettle and sink. The location is great, and you can easily walk from the hotel to the old quarter/french quarter or restaurants.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Harrietfrench Thank you for taking the time to share your experience for your recent visit to Somerset Grand Hanoi. We are glad to hear that you had good stay and you enjoyed the spacious apartment, our strategic location as well as our service. At the same time, I would like to apologize if we were not meeting your expectation... More 

1 review
5 of 5 stars Reviewed January 26, 2015

I stayed here with my 2 teenage girls for 4 nights, the apartment was fantastic, very spacious and, 2 full bathrooms even better. Easy walk to local shops. With a big supermarket downstairs great for snacks and beers, we loved the kitchen which gave us a break from restaurant food. Washer/dryer fantastic after 8 days travelling.The morning breakfast buffet the... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Suetims09 Thank you for taking the time to write this wonderful review. It was a great pleasure having you to stay with us at Somerset Grand Hanoi during your recent visit to Hanoi. We are very pleased to learn that you enjoyed our spacious apartment, facilities and services. We are especially motivated with your gracious comment that "Somerset Grand... More 

Canberra
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 20, 2015

We stayed there twice, once for 2 days and then for 1 day. Both the apartments were neat and well equipped. There was a supermarket, a few shops, a hair salon and manicure/pedicure place downstairs. The main pro of the hotel is the location. It cost us 20,000 dongs to the old quarter market, even lesser to the Hoan Kiem... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Muddyblues Thank you so much for the wonderful reviews regarding your recent visit to Somerset Grand Hanoi. We are very pleased to hear that you enjoyed our perfect location and our serviced residence. However, we regret to read that the standard of maintenance did not live up to your expectations. We have noted your suggestion for improvements. Please feel... More 

Iloilo City, Philippines
Contributor
16 reviews 16 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 15, 2015

Since we were traveling as a family the serviced apt. was a natural choice, this offered great value and the location was so perfect. It's within walking distance to Hoan Kiem Lake where we could take an after dinner stroll in the evening or as a nice kick off to shopping in the old quarter in the daytime. The staff... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear CV S We thank you so much for taking your valuable time to write us such a nice review on TripAdvisor and your precious recommendation about Somerset Grand Hanoi. We are delighted to know that you and your family have enjoyed our facilities and service. We are especially motivated with your comment "Great Value. Great Location". Your feedback motivates... More 

Thailand
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 13, 2015

I stay for 5 days , room was very big and clean , we have small kitchen for cooking , supermarket at ground floor was good, Staff was very nice and helpful , Restaurant for Morning ABF was nice have variety of food , I will definitely to stay there again.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Happy T T Thank you for your recent stay with us at Somerset Grand Hanoi. It was a great pleasure to read your precious recommendation on TripAdvisor and very happy to learn that you will definitely stay with us again! Thank you very much for your compliments about our service, spacious apartment, facilities and breakfast served at Jaspas restaurant.... More 

Melbourne
Contributor
15 reviews 15 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 5, 2015 via mobile

Somerset Grand Hotel is a great place for families to stay, the staff upon checkin are very friendly, the apartments are spacious and very clean, location is walking distance to old quarter. The breakfast is great at Jasper restaurant and we also ate there for dinner, the staff there are lovely and so very helpful. This is a great place... More 

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear happyMelbourne Thank you for your recent stay with us at Somerset Grand Hanoi. It was a great pleasure to read your precious recommendation on TripAdvisor! We are very happy to learn that you and your family enjoyed your stay with us and we truly appreciate your compliments about our service, spacious apartment, facilities, Jaspas restaurant as well as our... More 

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Additional Information about Somerset Grand Hanoi

Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Somerset Grand Hanoi 4*
Number of rooms: 185
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi
Hotel Style:
#13 Luxury Hotel in Hanoi
#31 Family Hotel in Hanoi
#43 Business Hotel in Hanoi

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