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Somerset Grand Hanoi

Travelers' Choice award winner
49 Hai Ba Trung St, Hanoi 10000, Vietnam
Hotel amenities
Somerset Grand Hanoi
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Ranked #88 of 510 Hotels in Hanoi
A recent review
4 of 5 stars reviewed 1 week ago
A T Scarborough, Australia
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270 reviews from our community

Traveler rating
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    117
    20
    3
    3
See reviews for
154
25
4
27
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
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Scarborough, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great for friends to share. Staff very friendly and helpful. Very handy to everything. We were happy to walk to most places. Quick taxi ride to French Quarter, lake and shopping. Room was a little dated but very well equipped. Washing machine a must we find. Pool area large enough to find space when we went in August. Very handy... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear A T Thank you very much for taking the time to share your stay experience on TripAdvisor. It is great to have you stay with us at Somerset Grand Hanoi. We truly appreciate your positive reviews and that you enjoyed the spaciousness of the apartment, convenience of our location, our service and facilities. It is always encouraging for us... More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed here twice with a trip to Ninh Binh and Ha Long Bay in between. The rooms are well equipped, it is very handy with young kids to have a washing machine. The pool area was good, although some more loungers would have helped at some times. We had breakfast included and the breakfast buffet was small but nice.... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Jageh Thank you for taking the time to write this review on TripAdvisor about your recent stay at Somerset Grand Hanoi. We are very happy to learn that our facilities and services met with your expectation. We aim to provide each and every resident the comfort of a home at Somerset while enjoying the convenience of a hotel. If... More 

Boulder, Colorado
Contributor
13 reviews 13 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Somerset for a solid 5 weeks and have nothing but good things to say about it. We do not usually stay in corporate style housing, and are much more likely to stay in offbeat little local style apartments. But for this trip, we had grandparents and other family visiting and we were traveling with two very... More 

Was this review helpful? Yes 1
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear pita8 Thank you very much for your precious recommendation on TripAdvisor. We are truly appreciative you took the time to share your 5 weeks stay experience at Somerset Grand Hanoi with reviewers of TripAdvisor. We are so happy to read that you and your family enjoyed the service, the comfort of our residences, facilities and our strategic location. Your... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Had a pleasant surprise when the guest service team led by its irrepressible GM, Ms Yen, beautifully did up my room in celebration of a recent promotion. Clearly service excellence and location in Hoan Kiem is above all else when it comes to catering to the needs of a business traveler like me. Good Job Somerset and congratulations on 20... More 

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Henry O Thank you very much for taking your valuable time to write us a great review on TripAdvisor about your recent visit to Somerset Grand Hanoi. It was indeed heart-warming to read your experience during your stay with us and we are very happy we were able to make your recent promotion celebration a memorable one. It makes... More 

1 review
4 of 5 stars Reviewed February 13, 2015

Only shared for a short time but the hotel and services where great. They accommodated our late check out and the staff were very friendly and helpful. Had a Executive suite on 21st floor. The room was clean, spacious and comfortable. Would recommend to anyone.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Paul S, Thank you very much for taking the time to write this review. I am very happy to learn that you had a great stay at Somerset Grand Hanoi and our apartment, facilities and service are meeting your expectation. Your precious recommendation about Somerset Grand Hanoi is truly appreciated. Your feedback motivates us to do better to ensure... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 10, 2015

Was there last week, frontdesk staffs are friendly. Booked a 2 room apartment, rooms are clean and theres no problem, toilets are big....breakfast are pretty much good..on our second stay upon returning from Halong Bay, the room that i booked was upgraded to a much bigger room without any extra charges...was very happy about that..overall..a good place to stay and... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Syafiq R Thank you so much for the wonderful review and compliments for your recent visits to Somerset Grand Hanoi. I am very happy to learn about your positive experience and you enjoyed our spacious apartment, service, facilities as well as our excellent location. Thank you indeed for your personal recommendation and we will certainly look forward to welcoming... More 

Cambodia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 8, 2015 via mobile

Somerset Grand -ve I woke up with a number of bites, had spent time in , Dubai and Cambodia on this trip and did not suffer a similar problem. Specify non smoking, some rooms have been smoked in and the smoke lingers, we had to change rooms +ve Breakfast good and comprehensive, good pool facilities and attentive staff.

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Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Pkarli m Thank you for your feedback and your recent visit to Somerset Grand Hanoi. We regret to hear that you suspected there was insects bite and the incident left you with a negative impression. As there may be other factors surrounding this incident, we would appreciate it if you could please contact us at lew.yenping@the-ascott.com so that we... More 

Canberra, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2015

Service is wonderful, apartments are fairly spacious although we had a few issues with various things such as toilet, kettle and sink. The location is great, and you can easily walk from the hotel to the old quarter/french quarter or restaurants.

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Harrietfrench Thank you for taking the time to share your experience for your recent visit to Somerset Grand Hanoi. We are glad to hear that you had good stay and you enjoyed the spacious apartment, our strategic location as well as our service. At the same time, I would like to apologize if we were not meeting your expectation... More 

1 review
5 of 5 stars Reviewed January 26, 2015

I stayed here with my 2 teenage girls for 4 nights, the apartment was fantastic, very spacious and, 2 full bathrooms even better. Easy walk to local shops. With a big supermarket downstairs great for snacks and beers, we loved the kitchen which gave us a break from restaurant food. Washer/dryer fantastic after 8 days travelling.The morning breakfast buffet the... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Suetims09 Thank you for taking the time to write this wonderful review. It was a great pleasure having you to stay with us at Somerset Grand Hanoi during your recent visit to Hanoi. We are very pleased to learn that you enjoyed our spacious apartment, facilities and services. We are especially motivated with your gracious comment that "Somerset Grand... More 

Canberra
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 20, 2015

We stayed there twice, once for 2 days and then for 1 day. Both the apartments were neat and well equipped. There was a supermarket, a few shops, a hair salon and manicure/pedicure place downstairs. The main pro of the hotel is the location. It cost us 20,000 dongs to the old quarter market, even lesser to the Hoan Kiem... More 

Was this review helpful? Yes
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review

Dear Muddyblues Thank you so much for the wonderful reviews regarding your recent visit to Somerset Grand Hanoi. We are very pleased to hear that you enjoyed our perfect location and our serviced residence. However, we regret to read that the standard of maintenance did not live up to your expectations. We have noted your suggestion for improvements. Please feel... More 

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